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Satisfaction Guaranteed
and Returns Policy

 

Rackmount Solutions, Ltd. represents only  manufacturers who carry quality products, which perform as advertised. If within 10 days of shipping, the product you ordered does not perform as represented, call for a Return Materials Authorization (RMA). Items returned without a RMA will not be credited to your account. The product must be returned in original packing, in like new condition. Your account will be credited after the product arrives in previously stated condition. Please keep a Proof of Delivery (POD) when you return the item, such as copy of the tracking #, UPS bill of lading, etc. to fax or email to us so that the shipment can be researched if it doesn't reach the return warehouse.

Can't Use it
If you order a standard product and find it doesn't meet your application, but the product is not defective, you may return it within 10 days after shipping. There is a restocking charge of 25%, plus you will be responsible for original and return shipping charges. Call for a RMA number before returning in original packing, in like new condition.

We do not take returns on large items such as server cabinets and lan racks if you misorder. All sizes and dimensions are clearly indicated in the product description. Please call your sales rep for assistance in ordering.

Products made to your exact specifications or modified for your application may not be returned for credit unless defective.

Rackmount Solutions, Ltd. reserves the right to place a lien against any customer for late payment not to exceed outstanding balance owed.

RMA refunds may take up to 4 weeks pending verification of receipt of returned product into the warehouse.

IN NO EVENT WILL Rackmount Solutions, Ltd. BE LIABLE FOR ANY COSTS ASSOCIATED WITH THE REPLACEMENT OR REPAIR OF PRODUCT, INCLUDING LABOR, INSTALLATION, EQUIPMENT DOWNTIME OR OTHER COSTS INCURRED BY BUYER.


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Rackmount Solutions, Ltd. | 1-866-207-6631 | Fax 972-276-6484
GSA Contract # GS-35F-0208R for IT 70 approved vendor on ITSS (IT Solutions Acquisitions System)
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