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Unless otherwise arranged, we ship FOB Origin, prepay freight and add. This means we pay the freight charges and add them to your invoice. You own the merchandise while it is in transit. If there are any damage claims, you as the buyer, file against the trucking company and will receive compensation directly from them. We do this because we are not there personally to inspect/accept the shipment when it arrives. We do not know your dock, receiving conditions or staffing.
In the unlikely
event your merchandise arrives damaged, mark all shipping documents as
"damaged in transit" with a description of the damage. |
Occasionally a wrapped package will look fine on the outside, but have a dent or puncture once it is unpacked. This is referred to as "concealed damage". Notify the trucking company immediately and request an inspection by the carrier. The trucking company is not liable for transit damage unless notified within ten (10) days from receipt of merchandise. If you must file a damage claim, keep all original shipping containers and outside wrapping. The transportation inspection agent will want to see it. It is extremely useful to have photographic evidence of any damage. If you can take digital photographs and email them to us, it helps us understand the extent of the damage as we assist you in talking with the transportation company. Final settlement of the claim is between you and the transportation company. |
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Damage Claims: