> ## Content Index > Fetch the complete content index at: https://www.techtables.com/llms.txt > Use this file to discover other available public pages before exploring further. # #232: The CIO Who Doesn't Adapt Gets Demoted | Info-Tech LIVE NOLA | Tom Zehren and John Burris - URL: https://www.techtables.com/episodes/232-the-cio-who-doesnt-adapt-gets-demoted-info-tech-live-nola-tom-zehren-and-john-burris/ - Published: 2026-04-15T02:41:00.000Z - Updated: 2026-10-06T02:50:03.000Z - Description: Are you an exponential IT leader or just an infrastructure manager? Discover how CIOs are leveraging agentic AI and a growth mindset to transform higher education and secure their seat at the executive table. - Author: Joe Toste - Tags: Artificial Intelligence, Info-Tech Research Group Live from Info-Tech LIVE in New Orleans, host Joe Toste sits down with Tom Zehren, CEO of Info-Tech Research Group, and John Burris, CIO of Southeastern Louisiana University. The conversation explores how higher education is navigating technological shifts, focusing on how leaders can leverage artificial intelligence to drive growth rather than just cutting costs. John Burris shares his unique journey from computer science professor to CIO, highlighting how he uses Info-Tech's resources to bridge the communication gap with university leadership. He explains his philosophy on AI efficiency, defining it as performance over cost, and discusses practical use cases like student advising and navigating complex policy documents using Retrieval-Augmented Generation (RAG). Tom Zehren outlines the transition into the era of autonomization and why agentic AI represents the next major IT super trend. He warns that CIOs who fail to adapt risk being demoted to basic infrastructure managers, while exponential IT leaders who embrace these changes will find unprecedented career opportunities as hybrid technology leaders. ### Key takeaways - Efficiency should be viewed through a growth mindset of performance over cost rather than a cost-cutting lens. - The risk of missing out on AI adoption in higher education is a critical threat, especially with the looming enrollment cliff. - Info-Tech tools help technical CIOs translate complex concepts into a common language that aligns with executive priorities. - We are entering the era of autonomization, where agentic AI represents the next major IT super trend over the next decade. - The CIO role is shifting from managing basic infrastructure to providing strategic vision and driving technology-first organizational transformation. - Future technology leaders must be hybrid unicorns who deeply understand both technical capabilities and functional business domains. ### Highlights - 2:34 — Defining AI efficiency as performance over cost - 4:20 — The risk of missing out on AI during an enrollment cliff - 6:01 — Finding a common language between technical and business leaders - 7:49 — Entering the new era of autonomization - 11:23 — The potential of AI in student advising - 16:20 — Why the CIO is the hardest job in the C-suite - 20:29 — The difference between exponential IT leaders and infrastructure VPs ```chapters 00:00:00 Introduction to the Guests 00:01:50 Redefining AI Efficiency as Growth 00:03:12 Securing Leadership Buy-In and Alignment 00:06:54 The Rise of Agentic AI 00:11:01 AI Use Cases in Higher Education 00:14:04 The Evolving Role of the CIO 00:15:50 Exponential IT Leaders Versus Infrastructure Managers 00:23:08 Shifting From IQ to EQ and AQ ``` ```vtt WEBVTT 00:00:00.080 --> 00:00:04.880 Welcome<00:00:00.458> to<00:00:00.836> the<00:00:01.215> TechTables<00:00:01.593> podcast<00:00:01.971> live<00:00:02.349> 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lot<00:03:16.480> of<00:03:16.560> time,<00:03:16.720> but<00:03:16.879> I<00:03:17.040> do<00:03:17.120> want<00:03:17.200> to<00:03:17.280> unpack<00:03:17.519> some<00:03:17.599> of<00:03:17.680> this. 00:03:17.920 --> 00:03:20.640 So,<00:03:18.080> let's<00:03:18.239> talk<00:03:18.400> about<00:03:18.640> first<00:03:19.360> getting<00:03:19.680> buy-in. 00:03:20.640 --> 00:03:23.360 So,<00:03:21.440> easy<00:03:21.680> to<00:03:21.840> say,<00:03:22.159> very<00:03:22.480> hard<00:03:22.640> to<00:03:22.800> do. 00:03:23.360 --> 00:03:29.840 Can<00:03:23.582> you<00:03:23.804> just<00:03:24.027> for<00:03:24.249> the<00:03:24.471> leaders<00:03:24.693> who<00:03:24.916> will<00:03:25.138> listen<00:03:25.360> to<00:03:25.582> this<00:03:25.804> episode,<00:03:26.027> can<00:03:26.249> you<00:03:26.471> just<00:03:26.693> talk<00:03:26.916> about<00:03:27.138> from<00:03:27.360> a<00:03:27.582> 30,000<00:03:27.804> foot<00:03:28.027> overview<00:03:28.249> like<00:03:28.471> 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innovation,<00:03:45.375> but<00:03:45.680> I 00:03:45.920 --> 00:03:48.720 will<00:03:46.080> say<00:03:46.239> that<00:03:46.879> making<00:03:47.200> sure<00:03:47.280> they<00:03:47.599> understand<00:03:47.840> the<00:03:48.080> priority. 00:03:48.720 --> 00:03:52.799 Uh<00:03:48.959> there's<00:03:49.120> a<00:03:49.280> lot<00:03:49.360> of<00:03:49.440> tools<00:03:49.680> from<00:03:49.840> Info-Tech<00:03:50.560> about<00:03:51.040> alignment<00:03:52.000> with<00:03:52.319> this. 00:03:52.799 --> 00:03:59.680 It<00:03:52.959> really<00:03:53.280> helps<00:03:53.519> start<00:03:53.840> that<00:03:54.080> conversation,<00:03:55.120> but<00:03:55.360> I<00:03:55.519> will<00:03:55.680> say<00:03:55.840> that<00:03:56.080> you<00:03:56.239> have<00:03:56.319> to<00:03:56.480> go<00:03:56.560> in<00:03:56.799> and<00:03:56.959> you<00:03:57.120> have<00:03:57.200> to<00:03:57.360> be<00:03:57.519> very<00:03:57.760> honest<00:03:58.319> with<00:03:58.640> your<00:03:58.799> leadership. 00:03:59.680 --> 00:04:04.640 They<00:03:59.920> need<00:04:00.080> to<00:04:00.239> understand<00:04:01.120> the<00:04:01.439> risks<00:04:01.840> that<00:04:02.000> are<00:04:02.159> associated<00:04:02.720> with<00:04:02.959> some<00:04:03.200> of<00:04:03.360> these<00:04:03.680> initiatives. 00:04:04.640 --> 00:04:11.840 And<00:04:04.799> it's<00:04:05.040> a<00:04:05.200> little<00:04:05.360> bit<00:04:05.519> different<00:04:05.760> when<00:04:06.000> we<00:04:06.239> talk<00:04:06.400> about<00:04:06.640> AI<00:04:07.120> because<00:04:07.439> yes,<00:04:07.680> we're<00:04:07.920> going<00:04:08.000> to<00:04:08.080> talk<00:04:08.319> about<00:04:08.640> the<00:04:08.879> side<00:04:09.120> of<00:04:09.280> governance<00:04:09.680> and<00:04:09.920> ethics<00:04:10.560> where<00:04:10.879> we<00:04:11.280> may<00:04:11.599> talk 00:04:11.840 --> 00:04:17.519 about<00:04:12.080> cyber<00:04:12.480> security<00:04:12.879> initiatives<00:04:13.680> with<00:04:13.920> 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delivering 00:04:55.600 --> 00:04:59.440 their<00:04:55.840> critical<00:04:56.320> services.<00:04:57.280> That's<00:04:57.600> the<00:04:57.759> type<00:04:57.919> of<00:04:58.160> efficiencies<00:04:58.639> that<00:04:58.880> we<00:04:59.120> need. 00:04:59.440 --> 00:05:05.759 That's<00:04:59.600> the<00:04:59.759> type<00:04:59.919> of<00:05:00.080> growth<00:05:00.240> that<00:05:00.479> we<00:05:00.639> need.<00:05:01.040> I<00:05:01.280> need<00:05:01.440> them<00:05:01.600> to<00:05:01.759> understand<00:05:02.160> that<00:05:02.400> missing<00:05:02.800> out<00:05:02.960> on<00:05:03.120> those<00:05:03.440> opportunities<00:05:04.000> at<00:05:04.320> this<00:05:04.560> point<00:05:04.720> is<00:05:05.040> going<00:05:05.120> to<00:05:05.199> be<00:05:05.280> detrimental 00:05:05.759 --> 00:05:10.000 to<00:05:06.000> the<00:05:06.160> institution.<00:05:07.039> And<00:05:07.360> my<00:05:07.759> president<00:05:08.240> absolutely<00:05:08.800> understands<00:05:09.360> that. 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Info-Tech. 00:05:22.479 --> 00:05:27.280 The<00:05:22.639> tools<00:05:22.960> for<00:05:23.199> creating<00:05:23.520> alignment<00:05:23.919> with<00:05:24.160> leadership<00:05:24.639> are<00:05:24.960> outstanding<00:05:25.759> with<00:05:26.000> what<00:05:26.240> Info-Tech<00:05:26.800> offers. 00:05:27.280 --> 00:05:31.919 [laughter]<00:05:27.520> Can<00:05:27.760> you<00:05:28.000> tell<00:05:28.240> me<00:05:28.480> a<00:05:28.720> little<00:05:28.960> bit<00:05:29.200> more<00:05:29.440> specifically<00:05:29.680> what<00:05:29.920> is<00:05:30.160> it<00:05:30.400> that<00:05:30.640> makes<00:05:30.880> Info-Tech<00:05:31.120> special? 00:05:31.919 --> 00:05:36.800 [laughter]<00:05:32.233> So<00:05:32.548> my<00:05:32.862> background<00:05:33.176> is<00:05:33.491> in<00:05:33.805> the<00:05:34.120> nerdiest<00:05:34.434> of<00:05:34.748> the<00:05:35.063> nerd<00:05:35.377> parts<00:05:35.691> of<00:05:36.006> computer<00:05:36.320> science. 00:05:36.800 --> 00:05:40.880 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provided<00:05:54.560> from<00:05:54.720> Info-Tech.<00:05:55.600> It<00:05:55.919> pulls<00:05:56.240> us<00:05:56.479> closer<00:05:56.800> to<00:05:57.120> what<00:05:57.360> I<00:05:57.520> would<00:05:57.840> consider<00:05:58.320> a<00:05:58.560> middle<00:05:58.800> ground,<00:05:59.280> a<00:05:59.520> common<00:05:59.759> language<00:06:00.560> and<00:06:00.720> how<00:06:00.880> to<00:06:01.039> speak. 00:06:01.280 --> 00:06:07.919 It<00:06:01.520> makes<00:06:01.680> me<00:06:01.840> understand<00:06:02.160> what<00:06:02.400> the<00:06:02.720> CEO<00:06:04.160> has<00:06:04.400> as<00:06:04.639> their<00:06:04.960> priorities<00:06:05.440> that<00:06:05.600> I<00:06:05.759> need<00:06:05.919> to<00:06:06.080> understand<00:06:06.319> when<00:06:06.560> presenting<00:06:07.039> my<00:06:07.280> case. 00:06:07.919 --> 00:06:13.520 And<00:06:08.160> that<00:06:08.479> brings<00:06:08.720> us<00:06:08.880> into<00:06:09.199> alignment<00:06:09.600> because<00:06:09.840> I'm<00:06:10.080> understanding<00:06:10.560> more<00:06:10.800> about<00:06:10.960> what<00:06:11.199> the<00:06:11.360> CEO<00:06:11.759> is<00:06:12.160> is<00:06:12.560> going<00:06:12.720> to<00:06:12.880> be<00:06:13.039> bringing. 00:06:13.520 --> 00:06:15.840 And<00:06:13.680> this<00:06:13.840> is<00:06:14.000> important<00:06:14.240> for<00:06:14.400> me<00:06:14.560> without<00:06:14.880> a<00:06:15.039> background<00:06:15.360> in<00:06:15.520> business. 00:06:15.840 --> 00:06:17.919 I<00:06:16.000> didn't<00:06:16.240> climb<00:06:16.479> up<00:06:16.639> through<00:06:16.880> the<00:06:17.120> ranks<00:06:17.360> of<00:06:17.520> IT. 00:06:17.919 --> 00:06:21.840 I<00:06:18.240> went<00:06:18.400> from<00:06:18.639> being<00:06:18.800> an<00:06:18.960> associate<00:06:19.440> professor<00:06:19.759> of<00:06:19.919> computer<00:06:20.240> science<00:06:20.560> to<00:06:20.800> being<00:06:20.960> a<00:06:21.120> CIO. 00:06:21.840 --> 00:06:25.039 The<00:06:22.080> 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and 00:08:51.519 --> 00:08:54.720 that<00:08:51.760> has<00:08:51.920> a<00:08:52.080> ton<00:08:52.240> of<00:08:52.320> up<00:08:52.480> and<00:08:52.720> downsides.<00:08:53.200> So<00:08:53.360> let's<00:08:53.600> be<00:08:53.760> clear<00:08:53.920> about<00:08:54.160> that. 00:08:54.720 --> 00:08:57.440 It's<00:08:54.880> a<00:08:55.040> new<00:08:55.279> era<00:08:55.440> that<00:08:55.600> we<00:08:55.760> have<00:08:55.839> entered.<00:08:56.160> We're<00:08:56.399> not<00:08:56.560> completely<00:08:56.880> there<00:08:57.040> yet. 00:08:57.440 --> 00:09:06.000 So<00:08:57.600> when<00:08:57.839> we<00:08:58.000> talk<00:08:58.160> about<00:08:58.800> IT<00:08:59.360> super<00:08:59.680> trends<00:09:00.160> coming<00:09:00.480> out<00:09:00.640> of<00:09:00.880> those<00:09:01.680> era<00:09:01.920> of<00:09:02.160> autonomization<00:09:03.440> we<00:09:03.680> at<00:09:03.760> Info-Tech<00:09:04.320> really<00:09:04.560> believe<00:09:04.800> that<00:09:05.040> 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together 00:09:38.959 --> 00:09:46.880 to<00:09:39.200> allow<00:09:39.519> that<00:09:39.760> IT<00:09:40.160> super<00:09:40.480> trend<00:09:40.640> of<00:09:40.880> agentic<00:09:41.360> AI<00:09:41.920> and<00:09:42.240> agentic<00:09:42.720> AI<00:09:43.120> to<00:09:43.360> just<00:09:43.519> make<00:09:43.680> sure<00:09:43.839> we're<00:09:44.240> I<00:09:44.480> give<00:09:44.640> you<00:09:44.800> my<00:09:45.040> definition<00:09:45.440> and<00:09:45.680> then<00:09:45.760> we<00:09:46.000> can<00:09:46.160> of<00:09:46.320> course<00:09:46.480> beat<00:09:46.720> this 00:09:46.880 --> 00:09:55.279 one<00:09:47.040> up<00:09:47.680> is<00:09:48.640> that<00:09:49.279> you<00:09:49.680> have<00:09:50.160> agents<00:09:50.800> that<00:09:51.120> have<00:09:51.279> a<00:09:51.600> higher<00:09:51.920> level<00:09:52.240> of<00:09:52.480> autonomous<00:09:53.200> decision-making<00:09:54.160> than<00:09:54.399> a<00:09:54.640> standard<00:09:54.959> AI 00:09:55.279 --> 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producing<00:23:52.400> graduates<00:23:52.799> where<00:23:53.039> we<00:23:53.200> focused<00:23:53.520> on<00:23:53.679> soft<00:23:54.000> skills<00:23:54.480> and<00:23:54.720> that<00:23:54.880> EQ<00:23:55.360> component<00:23:55.679> of<00:23:55.840> it<00:23:56.000> and<00:23:56.159> I<00:23:56.320> have<00:23:56.400> to<00:23:56.559> say<00:23:57.039> that's<00:23:57.280> something<00:23:57.520> that's<00:23:57.760> going<00:23:57.840> to<00:23:57.919> be<00:23:58.080> in<00:23:58.240> the 00:23:58.400 --> 00:24:02.080 next<00:23:58.559> few<00:23:58.720> weeks<00:23:59.039> something<00:23:59.200> that<00:23:59.360> I<00:23:59.520> deep<00:23:59.760> dive<00:24:00.000> into<00:24:00.400> this<00:24:00.559> idea<00:24:00.799> of<00:24:00.960> AQ<00:24:01.440> for<00:24:01.679> sure. 00:24:02.080 --> 00:24:05.200 [laughter]<00:24:02.269> That's<00:24:02.457> great.<00:24:02.646> That<00:24:02.834> was<00:24:03.023> my<00:24:03.211> answer<00:24:03.400> as<00:24:03.589> well.<00:24:03.777> [laughter]<00:24:03.966> It's<00:24:04.154> a<00:24:04.343> classic<00:24:04.531> Tom<00:24:04.720> answer. 00:24:05.200 --> 00:24:11.679 I<00:24:05.440> love<00:24:05.520> that.<00:24:05.840> With<00:24:06.080> that,<00:24:06.400> thank<00:24:06.559> you<00:24:06.799> for<00:24:07.039> coming<00:24:07.280> on<00:24:07.760> the<00:24:08.000> TechTables<00:24:08.640> podcast<00:24:09.120> live<00:24:09.679> at<00:24:10.080> InfoTech<00:24:10.720> in<00:24:10.960> New<00:24:11.039> Orleans. 00:24:11.679 --> 00:24:14.720 Thank<00:24:11.887> you<00:24:12.095> both.<00:24:12.304> [laughter]<00:24:12.512> Thank<00:24:12.720> you. ```