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# #244: Orange County, NC — The AI Idea That Built a Tax Calculator in 1 Day
- URL: https://www.techtables.com/episodes/244-orange-county-nc-the-ai-idea-that-built-a-tax-calculator-in-1-day/
- Published: 2026-09-28T17:57:02.000Z
- Updated: 2026-10-06T05:59:59.000Z
- Description: Discover how Orange County, NC, built a 100% accurate tax calculator in just one day by empowering staff with a secure AI sandbox, and learn how they are bridging the digital divide with a $10M broadband initiative.
- Author: Joe Toste
- Tags: Artificial Intelligence, Leadership

In this episode, Joe Toste sits down with Rob Reynolds, the CIO of Orange County, North Carolina, to discuss his journey from a multi-generational Navy family to leading county-level IT modernization. Rob shares how his background as a two-time CISO shapes his approach to data management, cybersecurity, and emerging technologies.

Rob details Orange County's proactive AI strategy, which began with a secure OpenAI Teams sandbox dubbed the AI Innovation Lab. This initiative fostered organic innovation, leading to the creation of a highly accurate tax re-evaluation calculator built in just one day. The county has since transitioned to Microsoft Copilot Chat and is launching learning circles to continue driving value.

The conversation also covers the county's $10 million ARPA-funded broadband expansion in partnership with Lumos, which has successfully connected approximately 6,000 previously unserved homes. Rob emphasizes his leadership philosophy of putting people first, investing in targeted cybersecurity training, and leading by example to build a stronger community.

### Key takeaways

- Establish a secure AI sandbox, like Orange County's AI Innovation Lab, to encourage staff experimentation while protecting sensitive data.
- Empower employees to solve real-world problems, which led to a former tax staffer building a 100% accurate tax calculator in just one day using AI.
- Shift the cybersecurity narrative from viewing humans as the weakest link to treating them as the strongest resource through targeted, survey-driven training.
- Leverage public-private partnerships and federal funding, such as ARPA and BEAD, to close the digital divide in rural areas.
- Adopt a 'people first' leadership style, focusing on mentorship, curiosity, and leading by example to drive organizational success.

### Highlights

- 0:00 — From Commodore VIC-20 to County CIO
- 1:24 — Navy Legacy and Lessons in Leadership
- 11:36 — Launching the AI Innovation Lab Sandbox
- 17:04 — Building an AI Tax Calculator in One Day
- 26:36 — Survey-Driven Cybersecurity Training
- 32:29 — Connecting 6,000 Homes with ARPA Broadband Funding
- 36:52 — Leadership Philosophy and Putting People First

```chapters
00:00:00 A Commodore VIC-20 at age 12, then 2x CISO, now county CIO
00:01:24 His dad's UDT team got astronauts out of Gemini-era capsules
00:11:36 An OpenAI Teams subscription, branded as the county's AI Innovation Lab
00:13:44 Copilot Chat for every county user, and learning circles next
00:17:04 The AI tax calculator: a former tax staffer's idea, live in 1 day
00:25:33 When "Rob" asks for gift cards, users know to raise their hand
00:26:36 An annual cyber survey, timed to October, sets the quarterly training
00:28:19 Even when AI is battling AI, it all goes back to people
00:31:31 Short training, no jargon, and CISA lunch-and-learns for staff
00:32:29 The $10M ARPA broadband buildout reaching about 6,000 unserved homes
00:33:52 The calls Rob gets from families whose kids can now do classes online
00:36:52 Why Rob still remembers the names of people who pulled him up
```

```vtt
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Now,<00:03:22.560> this<00:03:22.720> isn't<00:03:23.040> like<00:03:23.440> if<00:03:23.680> you<00:03:23.760> know<00:03:23.920> Bob<00:03:24.159> Leak,<00:03:24.720> he's<00:03:24.879> like<00:03:25.040> there's<00:03:25.360> 12<00:03:25.599> Clark<00:03:26.000> counties<00:03:26.400> in<00:03:26.720> the<00:03:26.879> country.

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I<00:03:27.519> know<00:03:27.599> of<00:03:27.840> three<00:03:28.159> Orange<00:03:28.480> counties.<00:03:28.879> I<00:03:29.040> don't<00:03:29.120> know<00:03:29.360> there<00:03:29.519> there<00:03:29.760> might<00:03:29.840> be<00:03:30.000> more.

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Um,<00:03:30.799> you<00:03:30.879> know,<00:03:31.040> living<00:03:31.280> in<00:03:31.440> Southern<00:03:31.760> California,<00:03:32.239> there's<00:03:32.480> Orange<00:03:32.720> County<00:03:33.040> down<00:03:33.280> here.

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you<00:03:33.599> got<00:03:33.760> an<00:03:33.840> Orange<00:03:34.000> County<00:03:34.159> in<00:03:34.400> Florida<00:03:34.640> where<00:03:34.879> I<00:03:34.959> was<00:03:35.040> just<00:03:35.200> at<00:03:35.440> traveling<00:03:35.920> through<00:03:37.120> in<00:03:37.280> Orange<00:03:37.519> County,<00:03:38.000> North<00:03:38.319> Carolina.

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Uh<00:03:39.519> Rob,<00:03:39.840> first<00:03:40.080> before<00:03:40.560> and<00:03:40.720> you<00:03:40.879> gave<00:03:41.040> me<00:03:41.200> some<00:03:41.599> great<00:03:41.840> notes<00:03:42.080> when<00:03:42.239> we<00:03:42.480> met.

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Just<00:03:43.440> got<00:03:43.599> to<00:03:43.680> give<00:03:43.840> us<00:03:43.920> the<00:03:44.080> 30,000<00:03:44.560> foot<00:03:44.879> overview.

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Where<00:03:45.920> is<00:03:46.400> Orange<00:03:46.799> County<00:03:47.200> today<00:03:48.400> and<00:03:48.560> its<00:03:48.799> journey<00:03:49.360> in<00:03:49.599> North<00:03:49.840> Carolina?

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So<00:03:50.959> Orange<00:03:51.280> County,<00:03:51.680> North<00:03:51.840> Carolina,<00:03:52.480> and<00:03:52.720> there's<00:03:53.120> approximately<00:03:53.680> five<00:03:54.000> Orange<00:03:54.319> counties<00:03:54.799> in<00:03:55.120> in<00:03:55.599> the<00:03:56.080> country,<00:03:56.560> right?

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The<00:03:56.879> other<00:03:57.120> one<00:03:57.280> is<00:03:57.439> New<00:03:57.599> York<00:03:57.840> and<00:03:58.080> there's<00:03:58.400> one<00:03:58.560> that<00:03:58.799> escapes<00:03:59.280> me<00:03:59.519> right<00:03:59.680> now,<00:03:59.840> but<00:04:00.000> if<00:04:00.159> I<00:04:00.239> think<00:04:00.560> about<00:04:00.720> it,<00:04:00.879> I'll<00:04:01.040> let<00:04:01.200> you<00:04:01.280> know.

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We're<00:04:02.000> in<00:04:02.239> the<00:04:03.280> pretty<00:04:03.519> much<00:04:03.840> central<00:04:04.239> part<00:04:04.480> of<00:04:04.640> North<00:04:04.959> Carolina.

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North<00:04:05.840> Central,<00:04:06.239> right?<00:04:06.480> We're<00:04:06.720> near<00:04:06.959> Durham,<00:04:07.439> very<00:04:07.680> close<00:04:07.920> to<00:04:08.400> Wake<00:04:08.720> County.

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Population<00:04:09.920> is<00:04:10.159> around<00:04:11.040> 150,000.

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Our<00:04:12.080> county<00:04:12.400> seat<00:04:12.720> is<00:04:12.879> in<00:04:13.040> Hillsborough,<00:04:13.760> North<00:04:13.920> Carolina.

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And<00:04:14.799> that's<00:04:14.959> where<00:04:15.200> my<00:04:15.439> office<00:04:15.840> is.<00:04:16.239> And<00:04:16.639> my<00:04:16.959> staff<00:04:17.600> currently<00:04:18.400> is<00:04:18.720> about<00:04:19.120> 18.

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We're<00:04:20.320> trying<00:04:20.639> to<00:04:20.799> grow<00:04:21.040> that<00:04:21.359> now<00:04:21.680> as<00:04:21.919> as<00:04:22.240> we<00:04:22.560> make<00:04:22.720> inroads<00:04:23.280> to<00:04:23.520> do<00:04:23.600> that.

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And<00:04:24.320> so<00:04:24.800> that's<00:04:25.759> Orange<00:04:26.160> County,<00:04:26.639> a<00:04:26.880> very<00:04:27.360> rapidly<00:04:27.919> growing<00:04:28.320> county.

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We<00:04:28.960> have<00:04:29.040> some<00:04:29.280> areas<00:04:29.680> that<00:04:29.840> are<00:04:29.919> rural.<00:04:30.479> If<00:04:30.720> if<00:04:30.880> you<00:04:31.040> know<00:04:31.280> where<00:04:31.680> UNC<00:04:32.320> Chapel<00:04:32.720> Hill,<00:04:33.520> a<00:04:33.680> lot<00:04:33.840> of<00:04:33.919> people<00:04:34.160> know<00:04:34.320> that<00:04:34.720> and<00:04:35.120> that<00:04:35.520> or<00:04:35.840> university<00:04:36.479> is<00:04:36.720> in

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Orange<00:04:37.440> County,<00:04:38.160> North<00:04:38.400> Carolina.<00:04:38.880> So<00:04:39.040> that's<00:04:39.199> where<00:04:40.000> a<00:04:40.240> lot<00:04:40.320> of<00:04:40.400> people<00:04:40.639> know<00:04:40.880> us<00:04:41.040> by,<00:04:41.440> right?

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So<00:04:42.080> people<00:04:42.320> say,<00:04:42.479> "Where<00:04:42.880> is<00:04:43.040> Orange<00:04:43.360> County?"

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If<00:04:43.840> we<00:04:44.080> always<00:04:44.320> give<00:04:44.560> them<00:04:44.720> that<00:04:45.199> university<00:04:45.680> to<00:04:45.919> reference,<00:04:46.400> they<00:04:46.639> could<00:04:47.040> easily<00:04:47.440> find<00:04:47.600> us<00:04:47.759> on<00:04:47.919> the<00:04:48.080> map,<00:04:48.320> right?

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Basketball<00:04:49.120> and<00:04:49.360> all<00:04:49.520> that.<00:04:49.759> Great<00:04:50.080> university,<00:04:50.560> great<00:04:50.800> organization.

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For<00:04:51.680> sure.<00:04:52.080> That's<00:04:52.320> great.<00:04:52.720> Fun<00:04:53.040> fact,<00:04:53.280> I've<00:04:53.440> actually<00:04:53.680> interviewed<00:04:54.160> the<00:04:54.479> CIO<00:04:54.960> for<00:04:55.280> UNC<00:04:55.840> Chapel<00:04:56.160> Hill<00:04:56.639> last<00:04:57.040> year<00:04:57.280> when<00:04:57.520> I<00:04:57.680> came<00:04:57.840> to<00:04:58.639> Wake<00:04:58.960> County.

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Thank<00:04:59.600> you,<00:05:00.000> Jonathan<00:05:00.400> Feldman,<00:05:00.880> for<00:05:01.280> hosting<00:05:01.680> us.

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Always<00:05:02.400> always<00:05:02.800> great.<00:05:03.280> Also,<00:05:03.600> shout<00:05:03.759> out<00:05:03.919> to<00:05:04.000> my<00:05:04.160> other<00:05:04.320> friend,<00:05:04.639> Mark<00:05:04.960> Wickenberg,<00:05:05.520> and<00:05:05.919> all<00:05:06.160> of<00:05:06.240> the<00:05:06.400> other<00:05:06.639> fantastic<00:05:07.199> folks<00:05:07.440> out<00:05:07.680> in<00:05:07.919> in<00:05:08.320> North<00:05:08.560> Carolina.

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Okay,<00:05:09.600> so<00:05:09.840> we<00:05:10.000> got<00:05:10.240> a<00:05:10.639> land.<00:05:11.199> That's<00:05:11.520> fantastic.

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So,<00:05:12.320> now<00:05:12.560> when<00:05:12.800> we<00:05:12.960> met,<00:05:13.199> you<00:05:13.360> talked<00:05:13.520> about<00:05:13.680> a<00:05:13.840> number<00:05:13.919> of<00:05:14.080> things.

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Let's<00:05:14.800> just<00:05:15.120> kind<00:05:15.360> of<00:05:15.520> unpack<00:05:16.000> these<00:05:16.560> one<00:05:16.800> at<00:05:16.960> a<00:05:17.120> time.

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Let's<00:05:17.919> go<00:05:18.080> with<00:05:18.400> legacy<00:05:19.520> technical<00:05:20.000> debt.

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I'm<00:05:20.560> I'm<00:05:20.880> thinking<00:05:21.120> about<00:05:21.360> data<00:05:21.759> and<00:05:22.320> where<00:05:22.720> where<00:05:23.199> is<00:05:23.759> Orange<00:05:24.160> County<00:05:24.639> and<00:05:24.800> its<00:05:25.039> in<00:05:25.280> its<00:05:25.520> journey<00:05:25.840> there<00:05:26.160> as<00:05:26.400> it's<00:05:26.720> leading<00:05:27.039> to<00:05:28.080> AI<00:05:28.639> that

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that's<00:05:29.120> a<00:05:29.280> very<00:05:29.919> that's<00:05:30.160> a<00:05:30.320> hot<00:05:30.560> topic<00:05:30.960> right<00:05:31.360> so<00:05:31.520> it's<00:05:31.759> one<00:05:31.919> that<00:05:32.080> I<00:05:32.240> speak<00:05:32.400> a<00:05:32.639> lot<00:05:33.120> about<00:05:33.520> in<00:05:33.840> in<00:05:34.080> a<00:05:34.240> few<00:05:34.479> conferences<00:05:35.199> and<00:05:35.360> so<00:05:36.080> we're<00:05:36.320> talking<00:05:36.560> about<00:05:36.800> data<00:05:37.360> I

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mean<00:05:37.759> everyone<00:05:38.320> has<00:05:38.639> this<00:05:38.960> accumulation<00:05:39.759> of<00:05:39.919> of<00:05:40.400> data<00:05:40.960> that<00:05:41.360> you<00:05:41.520> know<00:05:42.320> no<00:05:42.400> matter<00:05:42.720> what<00:05:42.880> organization<00:05:43.520> you're<00:05:43.759> in<00:05:44.080> whether<00:05:44.320> it's<00:05:44.560> public<00:05:44.880> sector<00:05:45.360> private<00:05:45.759> sector

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if<00:05:46.960> it's<00:05:47.120> at<00:05:47.280> the<00:05:47.440> federal<00:05:47.680> level<00:05:48.000> state<00:05:48.240> level<00:05:48.880> nobody<00:05:49.360> really<00:05:49.840> wants<00:05:50.320> to<00:05:50.639> get<00:05:50.720> rid<00:05:50.880> of<00:05:51.039> anything,<00:05:51.440> right?

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They<00:05:51.919> want<00:05:52.000> to<00:05:52.160> keep<00:05:52.800> data<00:05:53.280> forever<00:05:53.759> and,<00:05:54.080> you<00:05:54.160> know,<00:05:54.320> put<00:05:54.479> it<00:05:54.639> somewhere<00:05:54.960> just<00:05:55.199> in<00:05:55.360> case<00:05:55.520> that<00:05:55.759> day<00:05:55.919> we<00:05:56.160> need<00:05:56.240> it.

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And<00:05:56.880> that's<00:05:57.120> not<00:05:57.280> a,<00:05:57.680> you<00:05:57.840> know,<00:05:58.160> not<00:05:58.400> a<00:05:58.639> bad<00:05:58.960> strategy,<00:05:59.360> but<00:05:59.680> not<00:05:59.759> a<00:06:00.000> not<00:06:00.160> a<00:06:00.400> good<00:06:00.720> strategy<00:06:01.280> either,<00:06:01.680> right?

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Because<00:06:02.320> that<00:06:03.120> that<00:06:03.360> data<00:06:03.680> becomes<00:06:04.080> stale<00:06:04.400> after<00:06:04.639> a<00:06:04.800> while.

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So,<00:06:05.440> we<00:06:05.759> need<00:06:05.919> to<00:06:06.160> have<00:06:06.319> a<00:06:06.639> action<00:06:07.120> plan<00:06:07.759> and<00:06:08.080> understand<00:06:09.039> what<00:06:09.280> are<00:06:09.360> we<00:06:09.600> doing<00:06:09.840> with<00:06:10.080> this<00:06:10.319> data,<00:06:10.720> where<00:06:10.960> are<00:06:11.039> we<00:06:11.280> going<00:06:11.360> to<00:06:11.520> put<00:06:11.680> it,<00:06:12.240> who's<00:06:12.639> going<00:06:12.800> to<00:06:13.039> access<00:06:13.440> it.

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So,<00:06:13.919> what<00:06:14.080> we've<00:06:14.319> been<00:06:14.479> trying<00:06:14.639> to<00:06:14.800> do<00:06:14.960> here<00:06:15.120> in<00:06:15.280> Orange<00:06:15.680> County<00:06:16.000> is<00:06:16.319> really<00:06:16.639> getting<00:06:16.960> our<00:06:17.199> hands<00:06:17.600> around<00:06:18.319> what<00:06:18.880> data<00:06:19.280> do<00:06:19.440> we<00:06:19.680> actually<00:06:20.000> have,<00:06:20.560> right?

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And<00:06:21.520> what<00:06:21.759> are<00:06:21.919> we<00:06:22.080> going<00:06:22.240> to<00:06:22.479> do<00:06:22.639> with<00:06:22.800> that<00:06:23.039> data?

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What<00:06:23.680> is<00:06:23.840> our<00:06:24.080> most<00:06:24.319> recent<00:06:24.720> data?<00:06:25.120> How<00:06:25.280> are<00:06:25.440> we<00:06:25.520> going<00:06:25.680> to<00:06:25.759> categorize<00:06:26.400> that<00:06:26.720> data?

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And<00:06:27.440> what<00:06:27.600> are<00:06:27.680> we<00:06:27.840> going<00:06:27.919> to<00:06:28.000> do<00:06:28.160> with<00:06:28.319> our<00:06:28.479> older<00:06:28.800> data<00:06:29.039> that,<00:06:29.360> you<00:06:29.520> know,<00:06:29.680> maybe<00:06:29.919> we<00:06:30.240> don't<00:06:30.400> want<00:06:30.639> to<00:06:31.280> get<00:06:31.440> rid<00:06:31.680> of<00:06:31.840> according<00:06:32.160> to<00:06:32.319> records<00:06:32.720> retention<00:06:33.199> policies<00:06:33.600> and

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things<00:06:34.000> like<00:06:34.080> that,<00:06:34.240> but<00:06:34.479> we<00:06:34.639> do<00:06:34.880> want<00:06:34.960> to<00:06:35.280> we<00:06:35.520> do<00:06:35.680> want<00:06:35.759> to<00:06:35.919> have<00:06:36.080> it<00:06:36.240> accessible<00:06:36.800> should<00:06:37.039> it<00:06:37.199> be<00:06:37.520> required,<00:06:38.080> right?

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And<00:06:38.720> so,<00:06:38.880> that<00:06:39.120> would<00:06:39.199> be<00:06:39.360> more<00:06:39.520> of<00:06:39.600> a<00:06:39.840> archiving<00:06:40.479> type<00:06:40.720> of<00:06:40.880> thing.

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But<00:06:41.680> I<00:06:41.919> think<00:06:42.080> you<00:06:42.240> know<00:06:42.319> the<00:06:42.560> most<00:06:42.800> more<00:06:43.120> important<00:06:43.680> part<00:06:43.919> of<00:06:44.080> this<00:06:44.319> is<00:06:44.880> I<00:06:45.199> think<00:06:45.440> you<00:06:45.680> have<00:06:45.840> to<00:06:45.919> have<00:06:46.080> a<00:06:46.240> strategy<00:06:46.720> right<00:06:46.960> you<00:06:47.120> have<00:06:47.280> to<00:06:47.360> have<00:06:47.520> a<00:06:47.680> strategy<00:06:48.479> and<00:06:48.720> understand

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what<00:06:49.680> problem<00:06:50.080> are<00:06:50.240> we<00:06:50.479> trying<00:06:50.720> to<00:06:50.960> solve<00:06:51.199> for<00:06:51.600> right<00:06:51.840> do<00:06:52.000> we<00:06:52.240> are<00:06:52.400> we<00:06:52.639> trying<00:06:52.960> to<00:06:53.520> keep<00:06:53.759> the<00:06:54.000> data<00:06:54.240> but<00:06:54.560> also<00:06:55.039> reduce<00:06:55.520> cost<00:06:56.000> and<00:06:56.160> storage<00:06:56.639> or<00:06:57.120> are<00:06:57.280> we<00:06:57.440> trying

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to<00:06:57.759> make<00:06:57.919> data<00:06:58.319> more<00:06:58.560> accessible<00:06:59.680> so<00:06:59.919> that<00:07:00.080> you<00:07:00.319> have<00:07:00.479> that<00:07:00.720> data<00:07:01.039> should<00:07:01.280> you<00:07:01.440> need<00:07:01.599> it<00:07:02.240> understanding<00:07:02.800> the<00:07:03.039> problem<00:07:03.280> that<00:07:03.520> we're<00:07:03.759> trying<00:07:03.919> to<00:07:04.080> solve<00:07:04.400> and<00:07:04.639> having<00:07:04.880> the

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strategy<00:07:05.599> to<00:07:06.240> really<00:07:06.560> look<00:07:06.800> at<00:07:07.120> that<00:07:07.759> goal<00:07:08.240> and<00:07:08.479> then<00:07:09.199> action<00:07:09.919> you<00:07:10.080> know<00:07:10.240> I<00:07:11.360> bring<00:07:11.520> it<00:07:11.759> into<00:07:12.080> action<00:07:12.319> and<00:07:12.560> and<00:07:12.880> get<00:07:13.039> that<00:07:13.280> to

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a<00:07:13.759> point<00:07:13.919> where<00:07:14.319> the<00:07:14.560> data<00:07:14.720> is<00:07:14.960> available<00:07:15.440> if<00:07:15.759> needed,<00:07:16.400> but<00:07:16.639> it's<00:07:16.960> not<00:07:17.360> in<00:07:18.000> main<00:07:18.400> production.

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So<00:07:19.440> that's<00:07:19.680> where<00:07:19.840> we<00:07:20.080> are<00:07:20.240> now<00:07:20.639> with<00:07:20.960> that<00:07:21.199> on<00:07:21.360> our<00:07:21.599> journey<00:07:22.400> through<00:07:22.639> our<00:07:22.880> last<00:07:23.199> piece<00:07:23.440> of<00:07:23.680> Microsoft<00:07:24.160> 365.

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We're<00:07:25.680> bringing<00:07:25.919> a<00:07:26.080> lot<00:07:26.240> of<00:07:26.319> our<00:07:26.479> data<00:07:26.720> into<00:07:26.960> SharePoint<00:07:27.440> Online<00:07:27.840> right<00:07:28.000> now.

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That<00:07:28.639> project's<00:07:29.039> getting<00:07:29.199> ready<00:07:29.360> to<00:07:29.520> kick<00:07:29.680> off<00:07:29.919> in<00:07:30.080> a<00:07:30.240> few<00:07:30.400> weeks.

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But<00:07:31.440> you<00:07:31.599> know,<00:07:32.479> besides<00:07:32.880> the<00:07:33.120> data<00:07:33.440> part,<00:07:33.840> we<00:07:34.000> also,<00:07:34.319> you<00:07:34.479> know,<00:07:34.639> there's<00:07:34.880> also<00:07:35.120> the<00:07:35.360> hardware<00:07:35.759> part<00:07:36.080> piece<00:07:36.319> of<00:07:36.479> it,<00:07:36.720> right?

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That<00:07:37.199> that's<00:07:37.599> legacy.<00:07:38.400> And<00:07:38.639> I<00:07:38.880> think<00:07:38.960> that's<00:07:39.199> that's<00:07:39.599> also<00:07:39.840> an<00:07:40.080> important<00:07:40.400> part<00:07:40.639> that<00:07:40.960> you<00:07:41.039> know<00:07:41.280> one<00:07:41.520> shouldn't<00:07:41.840> forget<00:07:42.160> about<00:07:42.400> when<00:07:42.639> we're<00:07:42.960> talking<00:07:43.199> about<00:07:43.440> legacy

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you<00:07:44.639> you<00:07:44.880> got<00:07:45.280> data<00:07:45.759> you<00:07:46.319> you've<00:07:46.560> got<00:07:46.960> hardware<00:07:47.840> those<00:07:48.160> types<00:07:48.319> of<00:07:48.479> things<00:07:48.960> also<00:07:49.280> lead<00:07:49.520> to<00:07:49.759> security<00:07:50.240> risks<00:07:50.720> right<00:07:50.960> and<00:07:51.120> and<00:07:51.520> other<00:07:51.759> items<00:07:52.080> like<00:07:52.240> that.

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So<00:07:52.960> the<00:07:53.199> county<00:07:53.840> right<00:07:54.000> now<00:07:54.240> we're<00:07:54.400> in<00:07:54.560> that<00:07:54.800> journey.

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We're<00:07:55.759> going<00:07:55.840> to<00:07:56.080> really<00:07:56.400> wrap<00:07:56.720> our<00:07:56.960> hands<00:07:57.199> around<00:07:57.599> getting<00:07:58.000> data<00:07:58.879> into<00:07:59.199> a<00:07:59.440> better<00:07:59.680> place<00:08:00.160> and<00:08:00.639> um<00:08:00.800> and<00:08:00.960> then<00:08:01.120> we'll<00:08:01.280> go<00:08:01.440> from<00:08:01.599> there<00:08:02.000> and<00:08:02.319> have<00:08:02.560> that<00:08:03.199> strategy<00:08:04.639> going

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forward.<00:08:05.520> So<00:08:07.360> that<00:08:07.599> was<00:08:07.759> fantastic.

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So<00:08:08.639> okay,<00:08:08.800> so<00:08:09.039> what<00:08:09.199> problem<00:08:09.440> are<00:08:09.599> we<00:08:09.759> trying<00:08:09.919> to<00:08:10.080> solve?

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I<00:08:10.879> really<00:08:11.039> like<00:08:11.199> that<00:08:11.520> you<00:08:11.759> rolled<00:08:12.000> it<00:08:12.080> up<00:08:12.240> to,<00:08:12.479> you<00:08:12.639> know,<00:08:12.720> what<00:08:12.879> is<00:08:13.039> our<00:08:13.280> strategy?

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And<00:08:14.240> I<00:08:14.479> think<00:08:14.639> this<00:08:14.879> is<00:08:15.599> a<00:08:15.759> lot<00:08:15.840> of<00:08:15.919> times<00:08:16.160> when<00:08:16.319> I<00:08:16.479> interview<00:08:16.800> folks,<00:08:17.280> it<00:08:17.440> it<00:08:17.840> sounds<00:08:18.080> so<00:08:18.479> simple<00:08:19.039> and<00:08:19.280> I<00:08:19.520> know<00:08:20.240> running<00:08:20.560> my<00:08:20.800> own<00:08:20.960> business,<00:08:21.599> everything<00:08:21.919> that<00:08:22.160> sounds

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simple<00:08:22.720> is<00:08:23.280> very<00:08:23.599> difficult.<00:08:24.000> Like<00:08:24.160> I<00:08:24.400> hear<00:08:24.479> it<00:08:24.639> all<00:08:24.720> the<00:08:24.879> time,<00:08:25.120> Joe,<00:08:25.599> gosh,<00:08:25.919> I<00:08:26.080> could<00:08:26.160> just<00:08:26.319> hop<00:08:26.479> on<00:08:26.639> the<00:08:26.800> mic.

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It<00:08:27.120> would<00:08:27.280> just<00:08:27.440> be<00:08:27.520> so<00:08:27.759> easy.<00:08:28.160> I<00:08:28.319> could<00:08:28.479> just<00:08:28.639> do<00:08:28.800> your<00:08:28.960> job.

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[laughter]<00:08:29.840> And<00:08:30.000> I'm<00:08:30.240> like,<00:08:30.479> oh,<00:08:30.720> if<00:08:30.879> you<00:08:31.039> only<00:08:31.199> knew.

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So<00:08:32.479> the<00:08:33.120> strategy<00:08:33.680> piece,<00:08:34.240> I<00:08:34.479> really<00:08:34.719> like<00:08:34.880> that<00:08:35.200> when<00:08:35.360> you<00:08:35.519> unpack<00:08:35.839> the<00:08:36.080> strategy,<00:08:36.880> right?

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It<00:08:37.519> means<00:08:37.760> you<00:08:37.919> really<00:08:38.000> have<00:08:38.159> to<00:08:38.240> take<00:08:38.399> time<00:08:38.560> to<00:08:38.719> process<00:08:39.120> what<00:08:39.279> the<00:08:39.519> strategy<00:08:39.919> is,<00:08:40.399> what<00:08:40.560> is<00:08:40.719> the<00:08:40.880> goal,<00:08:41.680> what<00:08:41.839> I<00:08:42.479> what<00:08:42.719> problem<00:08:43.039> are<00:08:43.279> we<00:08:43.440> trying<00:08:43.599> to<00:08:43.760> solve?

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And<00:08:44.959> underneath<00:08:45.519> that,<00:08:46.240> it<00:08:46.560> could<00:08:46.720> be<00:08:46.880> cost<00:08:47.200> savings,<00:08:48.000> it<00:08:48.160> could<00:08:48.399> be<00:08:49.519> uh<00:08:49.680> migration,<00:08:50.640> it<00:08:50.880> could<00:08:51.120> be<00:08:51.760> I<00:08:51.920> like<00:08:52.080> what<00:08:52.240> you<00:08:52.399> you<00:08:52.640> mentioned,

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you<00:08:53.200> know,<00:08:53.680> hardware,<00:08:54.880> it<00:08:55.040> could<00:08:55.279> be<00:08:56.000> aging<00:08:56.480> hardware,<00:08:57.200> the<00:08:57.519> security<00:08:58.160> piece,<00:08:58.720> and<00:08:58.959> then<00:08:59.200> I<00:08:59.440> think<00:08:59.600> also<00:09:00.880> wrapped<00:09:01.600> within

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the<00:09:02.240> data<00:09:02.640> is<00:09:03.360> priorities<00:09:04.399> from<00:09:04.640> the<00:09:04.880> county.

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Maybe<00:09:05.600> the<00:09:05.839> county<00:09:06.240> CEO,<00:09:06.800> I<00:09:06.959> don't<00:09:07.040> know,<00:09:07.200> Orange<00:09:07.519> County,<00:09:07.760> maybe<00:09:07.920> they<00:09:08.000> have<00:09:08.080> a<00:09:08.160> CEO,<00:09:08.560> maybe<00:09:08.720> they<00:09:08.880> don't,<00:09:09.040> but<00:09:09.440> what<00:09:09.680> are<00:09:09.839> their<00:09:10.080> priority?

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They<00:09:10.880> might<00:09:11.120> have<00:09:11.279> different<00:09:11.600> priorities<00:09:12.480> in<00:09:12.800> projects.

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And<00:09:13.839> so<00:09:14.320> I<00:09:14.560> think<00:09:15.040> coming<00:09:15.360> up<00:09:15.519> with<00:09:15.680> a<00:09:15.920> strategy<00:09:16.320> that's<00:09:16.640> aligned<00:09:17.360> that<00:09:17.600> aligns<00:09:18.240> the<00:09:18.480> IT<00:09:19.040> team<00:09:19.600> with<00:09:19.839> the<00:09:20.080> executive<00:09:20.560> team<00:09:21.279> super<00:09:21.680> smart

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and<00:09:22.720> very<00:09:23.120> beneficial.<00:09:23.920> Uh<00:09:24.480> now<00:09:24.800> don't<00:09:24.959> forget<00:09:25.200> about<00:09:25.279> the<00:09:25.519> AI<00:09:25.920> part<00:09:26.080> of<00:09:26.240> it,<00:09:26.480> right?

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Because<00:09:27.279> AI<00:09:28.240> is<00:09:28.560> going<00:09:28.720> to<00:09:28.959> feed<00:09:29.440> and<00:09:29.839> scrape<00:09:30.320> off<00:09:30.560> your<00:09:30.800> data.

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So<00:09:31.599> if<00:09:31.919> your<00:09:32.239> data<00:09:32.559> is<00:09:32.879> vastly<00:09:33.199> out<00:09:33.520> of<00:09:33.840> date<00:09:34.160> or<00:09:34.480> maybe<00:09:34.800> not<00:09:35.120> relevant,<00:09:35.440> right?

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it's<00:09:36.720> that<00:09:37.040> AI<00:09:37.440> is<00:09:37.680> going<00:09:37.760> to<00:09:37.839> be<00:09:38.000> pulling<00:09:38.399> from<00:09:38.640> data<00:09:39.200> and<00:09:39.760> possibly<00:09:40.320> giving<00:09:40.800> wrong<00:09:41.120> answers<00:09:41.519> or<00:09:42.320> incorrect<00:09:42.959> data.

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So<00:09:43.920> that's<00:09:44.240> another<00:09:44.640> piece<00:09:44.880> of<00:09:45.040> it<00:09:45.200> that<00:09:45.760> uh<00:09:46.240> would<00:09:46.480> be<00:09:46.640> a<00:09:46.800> catalyst<00:09:47.279> for<00:09:47.519> change<00:09:48.000> and<00:09:48.240> making<00:09:48.560> sure<00:09:48.720> that<00:09:49.040> you're<00:09:49.279> managing<00:09:49.600> that<00:09:49.839> data<00:09:50.160> correctly.

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But<00:09:50.720> yeah,<00:09:50.959> you're<00:09:51.200> exactly<00:09:51.600> right.<00:09:52.080> You<00:09:52.240> know,<00:09:52.399> this<00:09:52.640> all<00:09:52.880> has<00:09:53.120> to<00:09:53.200> be<00:09:53.360> done<00:09:53.440> in<00:09:53.680> a<00:09:53.839> collaboration<00:09:54.480> with<00:09:54.800> departments,<00:09:55.600> with<00:09:56.160> county<00:09:56.560> leadership.

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Everyone<00:09:58.240> needs<00:09:58.560> to<00:09:59.200> have<00:09:59.680> a<00:10:00.160> uh<00:10:00.240> a<00:10:00.640> voice<00:10:01.120> in<00:10:01.600> how<00:10:01.839> this<00:10:02.160> data<00:10:02.480> is<00:10:02.720> going<00:10:02.959> to<00:10:03.519> be<00:10:03.680> handled<00:10:04.240> and<00:10:04.560> what<00:10:04.720> that<00:10:04.959> strategy<00:10:05.519> looks<00:10:05.680> like.

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For<00:10:06.080> sure.<00:10:06.560> Yeah,<00:10:07.120> you<00:10:07.360> were<00:10:07.519> you<00:10:07.839> were<00:10:08.000> jumping<00:10:08.320> ahead,<00:10:08.720> Rob.

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I<00:10:09.200> will<00:10:09.360> get<00:10:09.440> to<00:10:09.600> AI,<00:10:10.080> everyone.<00:10:10.640> We<00:10:10.800> will<00:10:10.959> get<00:10:11.279> we<00:10:11.519> will<00:10:11.680> get<00:10:11.760> to<00:10:11.920> AI.

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I<00:10:12.480> was,<00:10:12.720> you<00:10:12.800> know,<00:10:12.880> I<00:10:13.040> was<00:10:13.120> at<00:10:13.279> InfoComm<00:10:13.839> Live.

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I<00:10:14.640> recorded<00:10:14.959> 10<00:10:15.200> podcasts<00:10:15.600> there<00:10:15.760> at<00:10:15.920> the<00:10:16.000> Bellagio<00:10:16.800> and<00:10:16.959> it<00:10:17.200> was<00:10:17.360> from<00:10:17.760> from<00:10:18.079> hype<00:10:18.320> to<00:10:18.560> value.

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So,<00:10:19.120> I've<00:10:19.279> got<00:10:19.360> all<00:10:19.519> the<00:10:19.680> AI<00:10:19.920> in<00:10:20.079> my<00:10:20.240> head<00:10:20.399> right<00:10:20.560> now.

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We<00:10:21.200> will<00:10:21.360> not<00:10:21.519> let<00:10:21.680> it<00:10:21.839> go<00:10:22.000> by.<00:10:22.480> So<00:10:23.279> something<00:10:23.519> that<00:10:23.760> you<00:10:23.920> had<00:10:24.160> mentioned<00:10:24.800> was<00:10:25.920> that<00:10:26.160> you<00:10:26.399> had<00:10:26.800> like<00:10:26.959> when<00:10:27.120> we<00:10:27.200> had<00:10:27.360> met<00:10:27.680> you<00:10:27.839> had<00:10:28.079> talked<00:10:28.320> about<00:10:28.640> standing<00:10:29.120> up

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an<00:10:29.839> AI<00:10:30.160> innovation<00:10:30.640> lab<00:10:31.040> and<00:10:32.079> uh<00:10:32.240> you<00:10:32.480> talked<00:10:32.640> about<00:10:33.120> you<00:10:33.279> know<00:10:33.760> consolidating<00:10:34.399> into<00:10:34.640> SharePoint.

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I'm<00:10:35.360> sure<00:10:35.519> there's<00:10:36.160> going<00:10:36.320> to<00:10:36.399> be<00:10:36.560> benefits<00:10:36.959> there.

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Talk<00:10:37.760> about<00:10:37.920> the<00:10:38.320> crawl<00:10:38.800> walk<00:10:39.200> run<00:10:39.920> story<00:10:40.560> as<00:10:40.880> far<00:10:41.040> as<00:10:41.360> your<00:10:41.600> AI<00:10:42.079> journey<00:10:42.640> right<00:10:42.880> now<00:10:43.120> with<00:10:43.360> the<00:10:43.600> county.

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Right.<00:10:44.377> So<00:10:44.676> I've<00:10:44.974> been<00:10:45.273> with<00:10:45.571> the<00:10:45.870> county<00:10:46.168> be<00:10:46.467> going<00:10:46.765> on<00:10:47.064> three<00:10:47.362> years<00:10:47.661> in<00:10:47.959> October<00:10:48.257> and<00:10:48.556> when<00:10:48.854> I<00:10:49.153> came<00:10:49.451> into<00:10:49.750> the<00:10:50.048> county<00:10:50.347> we<00:10:50.645> weren't<00:10:50.944> really<00:10:51.242> at<00:10:51.541> least<00:10:51.839> officially

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using<00:10:52.880> AI<00:10:53.600> right<00:10:54.000> uh<00:10:54.399> so<00:10:54.640> that<00:10:54.959> was<00:10:55.200> not<00:10:56.240> a<00:10:56.480> part<00:10:56.720> of<00:10:56.880> our<00:10:57.120> road<00:10:57.360> map<00:10:57.680> but<00:10:57.920> I<00:10:58.160> knew<00:10:58.399> that<00:10:58.880> you<00:10:59.040> know<00:10:59.360> we<00:10:59.600> would<00:10:59.839> have<00:11:00.160> users<00:11:00.800> using

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it<00:11:01.440> for<00:11:01.680> sure<00:11:02.399> it's<00:11:02.640> a<00:11:02.800> new<00:11:02.959> tool<00:11:03.600> you<00:11:03.760> know<00:11:04.000> there's<00:11:04.240> a<00:11:04.399> lot<00:11:04.480> of<00:11:04.560> hype<00:11:04.880> around<00:11:05.120> it<00:11:05.760> people<00:11:06.079> want<00:11:06.240> to<00:11:06.480> experiment<00:11:07.120> they're<00:11:07.360> going<00:11:07.440> to<00:11:07.519> go<00:11:07.600> out<00:11:07.760> and<00:11:07.920> they're<00:11:08.079> going<00:11:08.160> to<00:11:08.320> see

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what<00:11:08.689> they<00:11:08.980> can<00:11:09.270> do<00:11:09.561> and<00:11:09.851> and<00:11:10.141> that<00:11:10.432> is<00:11:10.722> fine<00:11:11.013> you<00:11:11.303> know<00:11:11.593> I<00:11:11.884> think<00:11:12.174> that<00:11:12.465> nurturing<00:11:12.755> that<00:11:13.046> curiosity<00:11:13.336> is<00:11:13.626> extremely<00:11:13.917> important<00:11:14.207> right<00:11:14.498> we<00:11:14.788> don't<00:11:15.078> want<00:11:15.369> to<00:11:15.659> be<00:11:15.950> the<00:11:16.240> department

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of<00:11:16.800> no<00:11:17.200> for<00:11:17.440> sure<00:11:17.839> we<00:11:18.079> want<00:11:18.160> to<00:11:18.320> be<00:11:18.399> the<00:11:18.640> department<00:11:18.959> of<00:11:19.200> yes<00:11:19.680> and<00:11:20.160> yes<00:11:20.240> yes<00:11:20.720> and<00:11:20.959> we<00:11:21.200> have<00:11:21.279> a<00:11:21.440> strategy<00:11:21.920> for<00:11:22.160> that<00:11:22.399> and<00:11:22.640> a<00:11:22.800> plan<00:11:23.200> right<00:11:24.000> so<00:11:24.640> what

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I<00:11:25.120> did<00:11:25.440> immediately<00:11:25.920> is<00:11:26.399> worked<00:11:26.720> with<00:11:26.880> my<00:11:27.200> management<00:11:27.600> team<00:11:28.079> and<00:11:28.320> we<00:11:28.480> came<00:11:28.720> up<00:11:28.880> with<00:11:29.040> a<00:11:29.279> with<00:11:29.519> a<00:11:29.680> plan<00:11:29.920> of<00:11:30.320> how<00:11:30.560> are<00:11:30.720> we<00:11:30.880> going<00:11:31.120> to<00:11:31.440> introduce<00:11:32.399> AI<00:11:32.959> generative

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AI<00:11:33.839> we<00:11:33.920> got<00:11:34.079> to<00:11:34.160> be<00:11:34.320> clear<00:11:34.480> about<00:11:34.640> that<00:11:35.120> to<00:11:36.079> our<00:11:36.320> our<00:11:36.800> users<00:11:37.360> right<00:11:38.000> and<00:11:38.240> so<00:11:38.320> the<00:11:38.560> one<00:11:39.200> because<00:11:39.440> one<00:11:39.680> things<00:11:39.920> we<00:11:40.160> were<00:11:40.399> concerned<00:11:40.720> about<00:11:40.959> was<00:11:41.279> security<00:11:42.240> you

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know<00:11:42.852> maybe<00:11:43.306> you<00:11:43.759> dissemination<00:11:44.212> of<00:11:44.666> personal<00:11:45.119> information,<00:11:45.572> all<00:11:46.026> those<00:11:46.479> types<00:11:46.932> of<00:11:47.386> risks,<00:11:47.839> right?

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Because<00:11:48.480> if<00:11:48.720> you<00:11:49.120> if<00:11:49.360> you<00:11:49.600> have<00:11:50.160> all<00:11:50.399> these<00:11:50.720> different<00:11:51.200> platforms<00:11:51.680> out<00:11:51.920> there,<00:11:52.079> it's<00:11:52.320> going<00:11:52.399> to<00:11:52.480> be<00:11:52.560> like<00:11:52.720> the<00:11:52.880> wild<00:11:53.200> west.

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And<00:11:53.680> we<00:11:53.839> didn't<00:11:54.079> we<00:11:54.320> didn't<00:11:54.480> want<00:11:54.640> to<00:11:55.040> entertain<00:11:55.600> that<00:11:55.920> type<00:11:56.160> of<00:11:56.320> situation.

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So<00:11:57.440> what<00:11:57.680> we<00:11:57.760> did<00:11:57.920> is<00:11:58.079> we<00:11:58.320> worked<00:11:59.040> with<00:11:59.760> OpenAI<00:12:00.560> and<00:12:00.800> we<00:12:01.120> purchased<00:12:01.519> a<00:12:01.839> Teams<00:12:02.480> subscription<00:12:03.200> and<00:12:03.440> what<00:12:03.600> we<00:12:03.760> did<00:12:03.920> with<00:12:04.079> that<00:12:04.320> is<00:12:04.560> we<00:12:05.360> branded

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that<00:12:06.079> as<00:12:06.399> our<00:12:06.639> AI<00:12:07.120> innovation<00:12:07.680> lab<00:12:08.079> and<00:12:08.320> we<00:12:08.480> offered<00:12:08.720> that<00:12:08.959> to<00:12:09.120> departments<00:12:09.600> that<00:12:09.920> would<00:12:10.079> want<00:12:10.240> to<00:12:10.480> participate.

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They<00:12:11.920> could<00:12:12.800> sign<00:12:13.120> up<00:12:13.279> for<00:12:13.440> this<00:12:13.680> lab<00:12:14.480> for<00:12:14.720> their<00:12:15.120> employees,<00:12:15.760> for<00:12:15.920> their<00:12:16.160> staff,<00:12:16.720> bring<00:12:16.959> their<00:12:17.200> use<00:12:17.440> cases,<00:12:18.000> experiment<00:12:18.959> in<00:12:19.279> the<00:12:19.760> AI

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innovation<00:12:20.560> lab,<00:12:20.880> which<00:12:21.040> was<00:12:21.200> a<00:12:21.440> closed<00:12:21.839> instance,<00:12:22.399> right?

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So<00:12:23.360> any<00:12:23.920> information<00:12:24.240> that<00:12:24.480> would<00:12:24.720> be<00:12:24.880> put<00:12:24.959> in<00:12:25.120> there,<00:12:25.440> like<00:12:25.680> let's<00:12:25.920> say<00:12:26.079> somebody<00:12:26.399> made<00:12:26.560> a<00:12:26.720> mistake<00:12:27.040> and<00:12:27.200> put<00:12:27.360> some<00:12:27.600> PII<00:12:28.240> in<00:12:28.399> there<00:12:28.560> and<00:12:28.800> things<00:12:28.959> like<00:12:29.120> that,<00:12:29.839> it<00:12:30.079> wouldn't

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be<00:12:30.480> disseminated<00:12:31.200> to<00:12:31.839> uh<00:12:32.079> to<00:12:32.320> the<00:12:32.480> model,<00:12:32.880> right?

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Along<00:12:34.240> with<00:12:34.399> this<00:12:34.800> process,<00:12:35.200> they<00:12:35.440> had<00:12:35.519> to<00:12:35.680> take<00:12:35.920> training,<00:12:36.720> get<00:12:37.040> department<00:12:37.519> approval,<00:12:38.000> but<00:12:38.240> also<00:12:38.480> each<00:12:38.800> department<00:12:39.200> paid<00:12:39.440> for<00:12:39.680> their<00:12:39.839> own<00:12:40.000> monthly<00:12:40.399> license<00:12:40.800> because

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we<00:12:41.200> wanted<00:12:41.440> to<00:12:41.600> have<00:12:41.680> that<00:12:41.920> buy<00:12:42.079> in,<00:12:42.480> right,<00:12:42.959> and<00:12:43.200> make<00:12:43.360> sure<00:12:43.519> that<00:12:43.760> people<00:12:43.920> were<00:12:44.079> really<00:12:44.399> serious<00:12:44.880> about<00:12:45.200> doing<00:12:45.440> this.

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That<00:12:46.079> was<00:12:46.320> a<00:12:46.639> tremendous<00:12:47.120> program.<00:12:47.920> Before<00:12:48.240> we<00:12:48.480> did<00:12:48.639> that,<00:12:49.120> we<00:12:49.360> also<00:12:49.600> rolled<00:12:49.920> out<00:12:50.160> our<00:12:50.480> AI<00:12:51.360> guidelines<00:12:52.000> for<00:12:52.240> the<00:12:52.480> county<00:12:52.800> that<00:12:53.200> clearly<00:12:53.760> spelled<00:12:54.160> out,

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you<00:12:54.880> know,<00:12:55.519> being<00:12:56.240> using<00:12:56.720> AI<00:12:57.200> responsibly.

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What<00:12:58.560> is<00:12:58.800> generative<00:12:59.279> AI?<00:13:00.000> How<00:13:00.240> should<00:13:00.399> it<00:13:00.560> be<00:13:00.720> used?

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What<00:13:01.200> is<00:13:01.279> a<00:13:01.519> prompt?<00:13:01.920> Very<00:13:02.240> basic<00:13:02.639> stuff<00:13:03.120> that<00:13:03.440> led<00:13:03.680> into<00:13:03.920> the<00:13:04.160> training<00:13:04.480> and<00:13:04.720> then<00:13:05.279> eventually<00:13:05.760> you<00:13:06.000> get<00:13:06.160> to<00:13:06.240> the<00:13:06.399> AI<00:13:06.800> innovation<00:13:07.279> lab.

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So<00:13:07.920> fast<00:13:08.160> forward<00:13:08.800> what<00:13:09.120> happened<00:13:09.600> right<00:13:10.079> we<00:13:10.399> had<00:13:10.800> tremendous<00:13:11.360> traction<00:13:11.760> on<00:13:12.000> that<00:13:12.639> we<00:13:12.880> had<00:13:13.120> about<00:13:13.600> total<00:13:14.079> about<00:13:14.480> 50<00:13:14.959> employees<00:13:15.600> that

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were<00:13:16.240> doing<00:13:17.040> really<00:13:17.440> interesting<00:13:17.920> work<00:13:18.639> and<00:13:18.959> running<00:13:19.279> different<00:13:19.600> use<00:13:19.839> cases<00:13:20.160> in<00:13:20.480> the<00:13:20.639> platform<00:13:21.440> now<00:13:21.680> knowing<00:13:22.079> talking<00:13:22.560> you<00:13:22.639> know<00:13:22.959> working<00:13:23.279> with<00:13:23.519> my<00:13:23.839> team<00:13:24.399> knowing

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that<00:13:25.120> was<00:13:25.360> not<00:13:25.600> going<00:13:25.680> to<00:13:25.760> be<00:13:25.920> the<00:13:26.079> end<00:13:26.320> all<00:13:26.639> right<00:13:27.200> because<00:13:27.519> then<00:13:27.680> you're<00:13:27.920> going<00:13:28.000> to<00:13:28.079> have<00:13:28.320> employees<00:13:28.800> then<00:13:29.040> going<00:13:29.120> to<00:13:29.279> say<00:13:29.519> okay<00:13:29.839> Rob<00:13:30.240> that's<00:13:30.480> great<00:13:30.720> we've<00:13:31.040> been<00:13:31.279> using

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this<00:13:31.760> for<00:13:31.920> a<00:13:32.160> year<00:13:32.240> and<00:13:32.320> a<00:13:32.480> half<00:13:33.040> what's<00:13:33.360> next<00:13:33.839> right<00:13:34.079> where<00:13:34.240> do<00:13:34.320> we<00:13:34.480> go<00:13:34.639> from<00:13:34.880> there<00:13:35.120> and<00:13:35.360> how<00:13:35.519> could<00:13:35.760> we<00:13:36.160> use<00:13:36.639> AI<00:13:37.120> to<00:13:37.360> add<00:13:37.680> value<00:13:38.320> to<00:13:39.040> improve<00:13:39.600> you

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know<00:13:40.079> government<00:13:40.639> services<00:13:41.279> the<00:13:41.600> delivery<00:13:41.920> of<00:13:42.160> government<00:13:42.480> services<00:13:42.880> and<00:13:43.120> all<00:13:43.279> this<00:13:43.519> type<00:13:43.680> of<00:13:43.839> thing.

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So<00:13:44.320> we<00:13:44.560> immediately<00:13:45.040> began<00:13:45.440> working<00:13:45.680> with<00:13:45.839> a<00:13:46.079> few<00:13:46.160> of<00:13:46.320> our<00:13:46.560> partners<00:13:47.120> to<00:13:47.440> understand<00:13:48.320> what<00:13:48.560> are<00:13:48.639> we<00:13:48.800> going<00:13:48.880> to<00:13:49.040> do<00:13:49.200> next<00:13:49.440> and<00:13:49.760> how<00:13:50.000> are<00:13:50.079> we<00:13:50.320> going<00:13:50.480> to<00:13:50.639> do<00:13:50.720> it.

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So<00:13:51.920> where<00:13:52.160> we<00:13:52.320> went<00:13:52.560> from<00:13:52.800> there<00:13:53.360> is<00:13:53.680> Microsoft<00:13:54.240> Copilot<00:13:54.959> Chat<00:13:55.519> and<00:13:55.760> we<00:13:56.000> worked<00:13:56.240> with<00:13:56.399> our<00:13:56.800> partners<00:13:57.360> at<00:13:57.680> Microsoft<00:13:58.560> and<00:13:59.040> we<00:13:59.440> transitioned

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the<00:14:00.399> AI<00:14:00.959> innovation<00:14:01.440> lab<00:14:01.760> to<00:14:02.160> Microsoft<00:14:02.639> Copilot<00:14:03.199> Chat<00:14:03.680> with<00:14:04.000> training<00:14:04.480> and<00:14:05.040> that<00:14:05.360> is<00:14:05.440> in<00:14:05.760> production<00:14:06.240> today<00:14:07.120> for<00:14:07.440> every<00:14:07.839> Orange<00:14:08.160> County

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user.<00:14:08.959> People<00:14:09.199> are<00:14:09.360> using<00:14:09.680> it.<00:14:10.480> We're<00:14:10.720> on<00:14:10.880> the<00:14:11.040> verge<00:14:11.360> right<00:14:11.600> now<00:14:11.760> of<00:14:12.240> setting<00:14:12.480> up<00:14:12.720> some<00:14:12.959> learning<00:14:13.360> circles<00:14:13.920> so<00:14:14.160> that<00:14:14.399> we<00:14:14.560> could<00:14:14.800> further<00:14:15.519> really<00:14:16.079> extract<00:14:16.720> value

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out<00:14:17.440> of<00:14:17.600> using<00:14:18.000> AI.<00:14:18.639> AI<00:14:19.120> is<00:14:19.360> not<00:14:19.600> the<00:14:19.839> going<00:14:19.920> to<00:14:20.000> be<00:14:20.160> the<00:14:20.320> end<00:14:20.560> all<00:14:20.800> to<00:14:21.120> everything,<00:14:21.600> right?

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It's<00:14:22.160> more<00:14:22.320> about<00:14:22.560> the<00:14:22.720> people,<00:14:23.040> the<00:14:23.279> processes<00:14:23.760> of<00:14:24.000> technology,<00:14:25.120> but<00:14:25.360> we<00:14:25.519> need<00:14:25.680> to<00:14:25.839> give<00:14:26.000> the<00:14:26.160> people<00:14:26.399> the<00:14:26.639> tools,<00:14:27.120> right?

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And<00:14:27.600> that<00:14:27.839> that<00:14:28.160> is<00:14:28.320> how<00:14:28.880> I<00:14:29.199> like<00:14:29.360> to<00:14:29.600> frame<00:14:29.839> it.

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It's<00:14:30.720> not<00:14:30.880> something<00:14:31.199> that's<00:14:31.519> going<00:14:31.600> to<00:14:31.760> replace<00:14:32.079> your<00:14:32.320> job,<00:14:32.639> but<00:14:32.800> it's<00:14:33.120> going<00:14:33.279> to<00:14:33.360> be<00:14:33.600> something<00:14:33.839> that<00:14:34.079> you're<00:14:34.320> going<00:14:34.399> to<00:14:34.480> be<00:14:34.560> able<00:14:34.720> to<00:14:34.880> use<00:14:35.199> as<00:14:35.519> a<00:14:35.680> tool<00:14:36.320> to<00:14:36.639> make<00:14:36.800> you

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work<00:14:37.360> faster,<00:14:38.079> better,<00:14:38.560> smarter,<00:14:39.120> be<00:14:39.279> more<00:14:39.600> productive,<00:14:40.079> and<00:14:40.320> help<00:14:40.560> you<00:14:40.959> in<00:14:41.199> your<00:14:41.440> day-to-day<00:14:42.000> tasks,<00:14:42.800> right?

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And<00:14:43.360> so<00:14:44.160> it's<00:14:44.480> been<00:14:44.639> very<00:14:44.959> successful<00:14:45.519> so<00:14:45.760> far<00:14:46.079> and<00:14:46.399> I'm<00:14:46.639> looking<00:14:47.120> really<00:14:47.600> looking<00:14:47.920> forward<00:14:48.240> to<00:14:48.480> see<00:14:48.720> what<00:14:49.120> uh<00:14:49.279> what<00:14:49.440> comes<00:14:49.600> out<00:14:49.760> of<00:14:49.839> these<00:14:50.079> learning<00:14:50.399> circles<00:14:50.800> and<00:14:51.120> and

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what<00:14:51.760> these<00:14:52.079> use<00:14:52.240> cases<00:14:52.720> look<00:14:52.959> like.<00:14:53.279> So<00:14:53.600> it's<00:14:53.839> been<00:14:54.000> it's<00:14:54.320> been<00:14:54.480> really<00:14:54.639> good.

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Joe,<00:14:55.279> that's<00:14:55.519> great.<00:14:55.760> One<00:14:55.920> of<00:14:56.079> the<00:14:56.480> related<00:14:56.959> episodes<00:14:57.279> I<00:14:57.519> recently<00:14:57.839> had<00:14:58.320> was<00:14:58.639> when<00:14:58.880> I<00:14:58.959> went<00:14:59.040> to<00:14:59.199> LA<00:14:59.519> County,<00:15:00.079> the<00:15:00.320> CIO<00:15:00.720> there,<00:15:00.959> Peter<00:15:01.279> Lou,<00:15:02.000> and<00:15:02.240> he<00:15:02.480> talked<00:15:02.800> about

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this<00:15:03.692> whole<00:15:04.106> thesis<00:15:04.519> around<00:15:04.933> pushing<00:15:05.346> AI<00:15:05.759> down<00:15:06.173> the<00:15:06.586> organization<00:15:07.000> as<00:15:07.413> far<00:15:07.826> as<00:15:08.240> possible<00:15:08.653> while<00:15:09.066> setting<00:15:09.480> up<00:15:09.893> the<00:15:10.307> guard<00:15:10.720> rails.

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I<00:15:11.668> love<00:15:11.896> what<00:15:12.124> you<00:15:12.351> said<00:15:12.579> too<00:15:12.807> the<00:15:13.035> you<00:15:13.263> know<00:15:13.491> yes<00:15:13.718> and<00:15:13.946> you<00:15:14.174> know<00:15:14.402> we<00:15:14.630> don't<00:15:14.858> want<00:15:15.086> to<00:15:15.313> be<00:15:15.541> the<00:15:15.769> we<00:15:15.997> don't<00:15:16.225> want<00:15:16.453> to<00:15:16.681> be<00:15:16.908> the<00:15:17.136> shop<00:15:17.364> of<00:15:17.592> no<00:15:17.820> and<00:15:18.048> so<00:15:18.275> I<00:15:18.503> think<00:15:18.731> that<00:15:18.959> was

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really<00:15:19.519> really<00:15:19.839> great<00:15:20.240> and<00:15:20.399> then<00:15:20.560> you<00:15:20.720> mentioned<00:15:20.880> the<00:15:21.120> people<00:15:21.440> process<00:15:21.760> and<00:15:22.000> technology<00:15:22.720> I<00:15:22.959> think<00:15:23.279> you<00:15:23.519> there's<00:15:23.760> a<00:15:23.920> reason<00:15:24.079> it<00:15:24.320> starts<00:15:24.560> with<00:15:24.720> people<00:15:25.360> and<00:15:25.600> then<00:15:26.079> the

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part<00:15:26.639> you<00:15:27.199> talked<00:15:27.519> about<00:15:27.839> too<00:15:28.000> is<00:15:28.240> like<00:15:28.399> the<00:15:28.560> training<00:15:28.959> piece<00:15:29.600> I<00:15:29.760> think<00:15:29.920> that<00:15:30.160> piece<00:15:30.399> is<00:15:30.639> probably<00:15:31.680> underrated<00:15:32.639> it's<00:15:33.120> I<00:15:33.360> think<00:15:33.760> you<00:15:33.920> know<00:15:34.079> everyone<00:15:34.399> wants

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to<00:15:34.720> get<00:15:34.800> it<00:15:34.959> into<00:15:35.199> their<00:15:35.440> hands<00:15:35.760> but<00:15:36.000> then<00:15:36.320> once<00:15:36.560> you<00:15:36.720> get<00:15:36.880> in<00:15:37.040> there<00:15:37.600> are<00:15:37.839> you<00:15:37.920> just<00:15:38.160> creating<00:15:38.480> a<00:15:38.639> bunch<00:15:38.880> of<00:15:39.040> like<00:15:39.519> bloat<00:15:40.079> do<00:15:40.240> you<00:15:40.399> actually<00:15:40.720> have<00:15:41.279> strategy<00:15:41.760> which<00:15:42.000> we

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talked<00:15:42.320> about<00:15:42.399> in<00:15:42.560> the<00:15:42.639> beginning<00:15:42.880> which<00:15:43.040> I<00:15:43.199> I<00:15:43.440> love<00:15:43.519> that<00:15:43.680> you<00:15:43.839> guys<00:15:44.240> basically<00:15:44.639> have<00:15:44.800> a<00:15:44.959> sandbox<00:15:45.680> where<00:15:45.920> you<00:15:46.079> can<00:15:46.160> go<00:15:46.320> and<00:15:46.560> experiment<00:15:47.519> try<00:15:47.760> this<00:15:48.000> out<00:15:48.639> you<00:15:48.800> know<00:15:49.279> you

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can<00:15:50.160> make<00:15:50.399> as<00:15:50.639> many<00:15:50.880> mistakes<00:15:51.360> as<00:15:51.600> possible<00:15:52.240> or<00:15:52.639> learnings<00:15:53.519> I<00:15:53.680> I<00:15:53.920> think<00:15:54.079> kind<00:15:54.240> of<00:15:54.399> giving<00:15:54.720> folks<00:15:55.040> that<00:15:55.279> option<00:15:55.680> it<00:15:55.920> reminds<00:15:56.160> me<00:15:56.240> a<00:15:56.480> lot<00:15:56.560> of<00:15:56.720> like<00:15:57.199> when<00:15:57.360> I<00:15:57.600> was

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younger<00:15:58.011> and<00:15:58.263> you're<00:15:58.515> kind<00:15:58.767> of<00:15:59.018> experimenting<00:15:59.270> on<00:15:59.522> like<00:15:59.774> at<00:16:00.026> least<00:16:00.278> like<00:16:00.530> when<00:16:00.782> I<00:16:01.034> was<00:16:01.285> a<00:16:01.537> kid<00:16:01.789> you<00:16:02.041> we<00:16:02.293> got<00:16:02.545> the<00:16:02.797> new<00:16:03.049> computer<00:16:03.301> in<00:16:03.552> elementary<00:16:03.804> school<00:16:04.056> and<00:16:04.308> I'm<00:16:04.560> like

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reading<00:16:04.959> the<00:16:05.199> manual<00:16:05.519> on<00:16:05.759> on<00:16:06.160> helping<00:16:07.040> them<00:16:07.360> like<00:16:07.519> set<00:16:07.759> up<00:16:07.839> the<00:16:08.079> computer<00:16:08.720> and<00:16:08.959> so<00:16:09.440> you<00:16:09.519> know<00:16:09.680> it's<00:16:09.839> like<00:16:10.079> putting<00:16:10.399> the<00:16:10.560> cords<00:16:10.800> in<00:16:10.959> isn't<00:16:11.199> going<00:16:11.279> to<00:16:11.360> blow<00:16:11.600> up<00:16:11.759> the<00:16:11.920> computer.

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And<00:16:12.639> it's<00:16:12.880> kind<00:16:12.959> of<00:16:13.040> the<00:16:13.279> same<00:16:13.360> thing<00:16:13.600> right<00:16:13.839> now.<00:16:14.480> Um,<00:16:14.720> you<00:16:14.959> can<00:16:15.120> experiment<00:16:15.680> around,<00:16:16.560> figure<00:16:16.800> out<00:16:17.040> different<00:16:17.279> use<00:16:17.519> cases,<00:16:18.240> which<00:16:18.560> leads<00:16:18.800> me<00:16:18.959> to<00:16:19.279> what<00:16:19.519> were<00:16:19.680> some<00:16:19.839> of

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your<00:16:20.079> favorite<00:16:20.240> use<00:16:20.480> cases?<00:16:20.880> What<00:16:20.959> did<00:16:21.120> you<00:16:21.279> learn<00:16:21.600> from<00:16:22.560> from<00:16:22.639> from<00:16:23.120> the<00:16:23.279> innovation<00:16:23.759> lab<00:16:24.000> that<00:16:24.240> you<00:16:24.399> hosted<00:16:24.800> there?

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Well,<00:16:25.976> one<00:16:26.273> of<00:16:26.569> the<00:16:26.865> use<00:16:27.161> cases<00:16:27.458> that<00:16:27.754> comes<00:16:28.050> to<00:16:28.347> mind<00:16:28.643> is<00:16:28.939> a<00:16:29.236> use<00:16:29.532> case<00:16:29.828> that<00:16:30.124> was<00:16:30.421> being<00:16:30.717> done<00:16:31.013> and<00:16:31.310> looked<00:16:31.606> at<00:16:31.902> actually<00:16:32.199> that<00:16:32.495> just<00:16:32.791> came<00:16:33.087> out<00:16:33.384> of<00:16:33.680> it

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grew<00:16:34.160> organically<00:16:34.720> from<00:16:34.959> a<00:16:35.199> need,<00:16:35.440> right?

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And<00:16:35.839> those<00:16:36.000> are<00:16:36.160> usually<00:16:36.480> the<00:16:36.720> best<00:16:36.959> use<00:16:37.199> cases,<00:16:37.680> right?

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uh<00:16:38.464> because<00:16:38.768> it's<00:16:39.072> like<00:16:39.376> spur-of-the-moment<00:16:39.680> thing.

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Someone<00:16:40.639> decides<00:16:41.440> let's<00:16:41.759> try<00:16:41.920> to<00:16:42.079> use<00:16:42.240> AI<00:16:42.639> with<00:16:42.800> this<00:16:43.040> and<00:16:43.199> let's<00:16:43.440> get<00:16:43.759> let's<00:16:44.079> go<00:16:44.320> solve<00:16:44.639> a<00:16:44.959> problem,<00:16:45.360> right?

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And<00:16:46.320> so<00:16:47.040> uh<00:16:47.600> last<00:16:47.920> year<00:16:48.320> on<00:16:48.639> our<00:16:48.880> tax<00:16:49.199> department<00:16:49.759> there<00:16:49.920> was<00:16:50.079> a<00:16:50.240> a<00:16:50.560> need<00:16:50.800> for<00:16:51.440> a<00:16:51.839> tax<00:16:52.639> re-evaluation<00:16:54.160> calculator,

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right?<00:16:55.360> And<00:16:55.600> so<00:16:55.759> that<00:16:56.000> request<00:16:56.320> came<00:16:56.480> into<00:16:56.880> it<00:16:57.440> and<00:16:58.000> it<00:16:58.320> was<00:16:58.560> ready,<00:16:59.199> you<00:16:59.279> know,<00:16:59.440> we're<00:16:59.600> going<00:16:59.680> to<00:16:59.839> see<00:17:00.000> what<00:17:00.160> we<00:17:00.320> can<00:17:00.399> do,<00:17:00.720> what<00:17:00.800> do<00:17:00.959> we<00:17:01.120> need<00:17:01.199> to<00:17:01.360> develop<00:17:01.680> and<00:17:01.920> all<00:17:02.160> that.

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Few<00:17:02.880> meetings<00:17:03.199> later,<00:17:03.759> one<00:17:03.920> of<00:17:04.240> now<00:17:04.720> IT<00:17:05.120> people<00:17:05.839> that<00:17:06.000> used<00:17:06.160> to<00:17:06.240> be<00:17:06.400> in<00:17:06.559> tax<00:17:07.600> came<00:17:07.760> up<00:17:07.919> with<00:17:08.079> a<00:17:08.240> great<00:17:08.400> idea.

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Would<00:17:08.959> this<00:17:09.120> be<00:17:09.280> a<00:17:09.520> good<00:17:09.760> use<00:17:10.000> case<00:17:10.480> for<00:17:10.799> AI<00:17:11.199> to<00:17:11.439> go<00:17:11.520> ahead<00:17:11.839> and<00:17:12.000> develop<00:17:12.319> it<00:17:12.480> this<00:17:12.720> way?

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And<00:17:13.600> so<00:17:13.760> we<00:17:14.000> we<00:17:14.319> tried<00:17:14.480> it.<00:17:14.720> We<00:17:14.880> did<00:17:15.039> it<00:17:15.280> and<00:17:15.600> we<00:17:15.919> were<00:17:16.079> able<00:17:16.240> to<00:17:16.480> put<00:17:16.720> that<00:17:17.039> that<00:17:17.600> calculator<00:17:18.160> into<00:17:18.559> production<00:17:19.520> within<00:17:19.919> a<00:17:20.160> day<00:17:20.559> and<00:17:21.120> with<00:17:21.760> 100%

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accuracy.<00:17:23.039> Now,<00:17:23.280> could<00:17:23.600> could<00:17:23.839> we<00:17:24.000> have<00:17:24.160> done<00:17:24.319> that?

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Could<00:17:24.799> the<00:17:24.959> team<00:17:25.199> have<00:17:25.439> done<00:17:25.600> that<00:17:26.079> without<00:17:26.799> generative<00:17:27.280> AI?

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Yes.<00:17:28.480> Could<00:17:28.720> it<00:17:28.960> have<00:17:29.200> been<00:17:29.360> a<00:17:29.520> day?<00:17:30.080> No.

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Right?<00:17:30.720> it's<00:17:31.039> just<00:17:31.200> not<00:17:31.440> possible.<00:17:32.000> Right?

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So,<00:17:32.640> that<00:17:32.880> was<00:17:33.039> one<00:17:33.200> of<00:17:33.280> the<00:17:33.520> really<00:17:33.840> interesting<00:17:34.320> use<00:17:34.559> cases<00:17:34.960> that<00:17:35.360> was<00:17:35.760> really<00:17:36.000> really<00:17:36.320> helpful<00:17:36.559> and<00:17:36.880> beneficial<00:17:38.160> to<00:17:38.400> the<00:17:38.559> county.

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Other<00:17:39.200> use<00:17:39.440> cases<00:17:39.840> that<00:17:40.320> I've<00:17:40.559> seen<00:17:41.120> in<00:17:41.360> the<00:17:41.520> past<00:17:41.760> is<00:17:42.080> legal<00:17:42.400> with<00:17:42.799> contracts<00:17:43.360> and,<00:17:43.679> you<00:17:43.840> know,<00:17:44.559> looking<00:17:44.880> at<00:17:45.280> contracts<00:17:46.240> summarizing,<00:17:47.440> you

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know,<00:17:47.760> basic<00:17:48.160> stuff<00:17:48.400> like<00:17:48.640> that.<00:17:49.280> But<00:17:49.440> the<00:17:49.600> one<00:17:49.840> the<00:17:50.160> one<00:17:50.400> that<00:17:50.720> stands<00:17:51.039> out<00:17:51.200> to<00:17:51.360> me<00:17:51.520> most<00:17:51.840> was<00:17:52.080> the<00:17:52.559> uh<00:17:53.039> the<00:17:53.280> tax<00:17:53.919> calculator.

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That<00:17:54.960> was<00:17:55.280> tremendous.<00:17:56.000> the<00:17:56.240> teamwork,<00:17:56.720> the<00:17:56.880> collaboration,<00:17:57.760> and<00:17:58.000> that's<00:17:58.240> exactly<00:17:58.640> what<00:17:58.960> what<00:17:59.280> we<00:17:59.520> wanted<00:17:59.840> to<00:18:00.000> accomplish.

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That<00:18:01.039> was<00:18:01.200> an<00:18:01.360> outcome<00:18:01.919> of<00:18:02.160> our<00:18:02.400> strategy<00:18:02.799> that<00:18:03.039> we<00:18:03.200> wanted<00:18:03.520> to<00:18:03.679> accomplish<00:18:04.160> from<00:18:04.400> the<00:18:04.559> sandbox,<00:18:05.200> right?

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We<00:18:05.919> wanted<00:18:06.160> people<00:18:06.400> to<00:18:06.559> roll<00:18:06.720> up<00:18:06.880> their<00:18:07.120> sleeves,<00:18:07.520> jump<00:18:07.679> in<00:18:07.919> and<00:18:08.160> see<00:18:08.320> what<00:18:08.480> they<00:18:08.720> can<00:18:08.880> do<00:18:09.039> and<00:18:09.600> critically<00:18:10.080> think<00:18:10.320> on<00:18:10.720> how<00:18:10.880> can<00:18:11.120> this<00:18:11.360> help<00:18:11.520> us,<00:18:11.840> right?

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And<00:18:12.559> so,<00:18:12.799> I<00:18:13.039> don't<00:18:13.200> know<00:18:13.520> without<00:18:13.840> the<00:18:14.000> sandbox<00:18:14.880> and<00:18:15.120> being<00:18:15.440> exposed<00:18:15.760> to<00:18:15.919> the<00:18:16.160> technology,<00:18:16.720> they<00:18:16.960> may<00:18:17.120> have<00:18:17.360> came<00:18:17.520> up<00:18:17.679> with<00:18:17.919> that<00:18:18.160> same<00:18:18.559> idea,<00:18:19.039> right?

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So,<00:18:19.840> it<00:18:20.080> was<00:18:20.400> uh<00:18:20.559> it<00:18:20.720> was<00:18:20.880> it<00:18:21.039> was<00:18:21.200> definitely<00:18:21.600> uh<00:18:21.840> interesting.

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Yeah.<00:18:25.360> So<00:18:25.520> this<00:18:25.760> is<00:18:26.720> I<00:18:26.960> I<00:18:27.280> really<00:18:27.520> geek<00:18:27.840> out<00:18:28.000> on<00:18:28.160> this<00:18:28.320> kind<00:18:28.480> of<00:18:28.559> stuff<00:18:28.720> because<00:18:29.440> there's<00:18:29.919> a<00:18:30.559> everything<00:18:30.960> that<00:18:31.360> like<00:18:31.679> counties<00:18:32.080> are<00:18:32.320> doing<00:18:32.640> I'm<00:18:32.880> doing<00:18:33.120> just

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on<00:18:33.520> a<00:18:33.679> smaller<00:18:34.000> level<00:18:34.559> right<00:18:35.200> like<00:18:35.440> for<00:18:35.760> finance<00:18:36.240> it's<00:18:36.400> like<00:18:36.640> QuickBooks<00:18:37.039> for<00:18:37.200> me<00:18:37.360> right<00:18:37.600> but<00:18:37.760> it's<00:18:37.919> the<00:18:38.080> same<00:18:38.320> process<00:18:39.039> and<00:18:39.200> like<00:18:39.440> for<00:18:39.600> AI<00:18:40.160> too<00:18:40.799> we<00:18:41.039> have<00:18:41.280> let

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me<00:18:41.815> some<00:18:42.189> Claude<00:18:42.564> we<00:18:42.938> also<00:18:43.313> have<00:18:43.687> a<00:18:44.062> team<00:18:44.436> ChatGPT<00:18:44.811> instance<00:18:45.185> with<00:18:45.560> me<00:18:45.934> and<00:18:46.309> my<00:18:46.683> wife<00:18:47.058> and<00:18:47.432> it's<00:18:47.807> so<00:18:48.181> fascinating<00:18:48.556> to<00:18:48.930> see<00:18:49.305> her<00:18:49.679> because

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know<00:22:19.440> hardware<00:22:19.840> or<00:22:20.159> data<00:22:20.799> what<00:22:20.960> do<00:22:21.120> you<00:22:21.360> have<00:22:21.520> in<00:22:21.840> your<00:22:22.000> environment<00:22:22.880> and<00:22:23.280> can<00:22:23.520> you<00:22:23.760> classify<00:22:24.320> it<00:22:24.799> and<00:22:24.960> then<00:22:25.200> once<00:22:25.440> you<00:22:25.679> do<00:22:26.400> how<00:22:26.559> do<00:22:26.720> you<00:22:26.880> protect<00:22:27.280> it

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what<00:22:27.919> needs<00:22:28.159> to<00:22:28.240> be<00:22:28.480> protected<00:22:29.280> who<00:22:29.520> needs<00:22:29.679> to<00:22:29.919> access<00:22:30.240> it<00:22:30.559> those<00:22:30.720> are<00:22:30.799> the<00:22:31.039> questions<00:22:31.280> that<00:22:31.520> we<00:22:31.679> have<00:22:31.840> to<00:22:32.000> ask<00:22:32.559> and<00:22:33.280> through<00:22:33.600> the<00:22:33.840> years<00:22:34.159> with<00:22:34.480> organizations<00:22:35.440> people

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leave<00:22:36.080> people<00:22:36.480> go<00:22:37.039> but<00:22:37.200> the<00:22:37.440> data<00:22:37.840> somehow<00:22:38.320> stays<00:22:38.640> behind<00:22:39.120> and<00:22:39.520> the<00:22:39.760> mountain<00:22:40.080> gets<00:22:40.320> bigger<00:22:40.720> and<00:22:40.960> bigger<00:22:41.280> and<00:22:41.600> bigger<00:22:41.840> and<00:22:42.080> older<00:22:42.400> and<00:22:42.559> older<00:22:42.880> and<00:22:43.039> older<00:22:43.440> and<00:22:43.679> then

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nobody<00:22:44.480> really<00:22:44.799> has<00:22:44.960> a<00:22:45.200> good<00:22:45.440> understanding<00:22:45.919> of<00:22:46.400> do<00:22:46.640> we<00:22:46.799> even<00:22:46.960> need<00:22:47.120> it<00:22:47.520> you<00:22:47.679> know<00:22:47.919> should<00:22:48.159> we<00:22:48.640> what<00:22:48.799> do<00:22:48.960> we<00:22:49.039> do<00:22:49.200> with<00:22:49.360> it<00:22:49.520> and<00:22:49.760> things<00:22:49.919> like<00:22:50.080> that<00:22:50.480> so<00:22:51.200> that's<00:22:51.520> what<00:22:51.840> our

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processes<00:22:53.360> will<00:22:53.600> be<00:22:53.919> going<00:22:54.240> through<00:22:54.559> is<00:22:54.960> really<00:22:55.360> understanding<00:22:55.919> the<00:22:56.240> data<00:22:57.039> categorizing<00:22:57.840> it<00:22:58.480> having<00:22:58.799> that<00:22:59.120> strategy<00:22:59.760> to<00:23:00.080> make<00:23:00.320> sure

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that<00:23:00.960> we're<00:23:01.280> protecting<00:23:01.760> that<00:23:02.000> data<00:23:02.320> for<00:23:02.640> our<00:23:02.880> residents<00:23:03.520> and<00:23:03.919> you<00:23:04.080> know<00:23:04.320> moving<00:23:04.720> the<00:23:05.039> county<00:23:05.360> forward<00:23:05.679> in<00:23:06.159> data<00:23:06.559> management<00:23:07.120> life<00:23:07.440> cycle<00:23:08.480> methodology<00:23:09.600> because

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that's<00:23:10.080> that<00:23:10.400> is<00:23:10.559> so<00:23:10.720> so<00:23:11.120> important.<00:23:11.919> Legacy<00:23:13.200> hardware<00:23:13.760> or<00:23:14.240> or<00:23:14.640> data<00:23:15.039> needs<00:23:15.360> to<00:23:15.520> be<00:23:15.679> managed<00:23:16.000> where<00:23:16.240> legacy<00:23:16.640> hardware<00:23:17.679> then<00:23:17.840> really

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needs<00:23:18.400> to<00:23:18.559> go<00:23:18.880> away<00:23:19.200> if<00:23:19.440> you<00:23:19.600> can't<00:23:19.840> but<00:23:20.159> sometimes<00:23:20.640> you<00:23:20.880> can't<00:23:21.440> just<00:23:21.679> like<00:23:21.919> data<00:23:22.400> right<00:23:23.200> may<00:23:23.360> need<00:23:23.520> to<00:23:23.679> be<00:23:23.760> saved.

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It<00:23:24.436> may<00:23:24.713> need<00:23:24.990> to<00:23:25.268> be<00:23:25.545> cataloged.<00:23:25.822> Truth<00:23:26.099> is,<00:23:26.376> you<00:23:26.653> know,<00:23:26.930> it<00:23:27.208> probably<00:23:27.485> has<00:23:27.762> some<00:23:28.039> value<00:23:28.316> and<00:23:28.593> it<00:23:28.870> probably<00:23:29.148> needs<00:23:29.425> to<00:23:29.702> be<00:23:29.979> retained<00:23:30.256> but<00:23:30.533> it<00:23:30.810> it<00:23:31.088> needs<00:23:31.365> to<00:23:31.642> be<00:23:31.919> retained

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for<00:23:32.559> the<00:23:32.720> county,<00:23:33.200> not<00:23:33.360> for<00:23:33.440> the<00:23:33.600> adversary,<00:23:34.240> right?

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And<00:23:35.058> we<00:23:35.477> want<00:23:35.895> to<00:23:36.314> discover<00:23:36.732> it<00:23:37.151> first<00:23:37.569> by<00:23:37.988> cataloging<00:23:38.406> it,<00:23:38.825> identifying<00:23:39.243> it,<00:23:39.662> classifying<00:23:40.080> it.

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We<00:23:40.400> don't<00:23:40.559> want<00:23:40.640> our<00:23:40.799> adversaries<00:23:41.440> to<00:23:41.919> uh<00:23:42.000> to<00:23:42.240> discover<00:23:42.720> our<00:23:42.960> data.

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So<00:23:43.928> you<00:23:44.256> know<00:23:44.584> having<00:23:44.912> that<00:23:45.240> strategy<00:23:45.568> in<00:23:45.896> place<00:23:46.224> is<00:23:46.552> extremely<00:23:46.880> important.

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Talk<00:23:47.840> about<00:23:48.480> that<00:23:48.640> was<00:23:48.799> great.<00:23:49.120> Talk<00:23:49.280> about<00:23:50.000> you<00:23:50.159> know<00:23:50.320> we<00:23:50.480> talked<00:23:50.720> about<00:23:50.960> you<00:23:51.039> know<00:23:51.280> MFA<00:23:52.640> password<00:23:53.679> which<00:23:54.000> brings<00:23:54.159> up<00:23:54.400> you<00:23:54.559> know<00:23:54.880> identity<00:23:55.360> for<00:23:56.000> example

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on<00:23:57.120> the<00:23:57.520> on<00:23:57.840> the<00:23:58.000> cyber<00:23:58.320> side.<00:23:58.799> I<00:23:59.039> think<00:23:59.200> it's<00:23:59.520> I<00:23:59.840> think<00:24:00.000> right<00:24:00.240> now<00:24:00.640> it's<00:24:01.200> very<00:24:01.679> like<00:24:01.919> there's<00:24:02.240> the<00:24:02.559> technology<00:24:03.120> piece<00:24:03.360> of<00:24:03.600> cyber<00:24:04.080> where<00:24:04.320> you've<00:24:04.559> got<00:24:05.440> I

00:24:05.679 --> 00:24:14.320
mean<00:24:05.840> just<00:24:06.240> AI<00:24:06.640> attacking<00:24:07.120> AI<00:24:07.600> which<00:24:07.760> is<00:24:08.000> crazy<00:24:08.559> and<00:24:09.200> you<00:24:09.280> know<00:24:09.520> mythos<00:24:09.919> and<00:24:10.159> everybody's<00:24:10.880> there's<00:24:11.200> that<00:24:11.440> piece<00:24:11.600> of<00:24:11.679> it<00:24:12.080> then<00:24:12.320> there's<00:24:12.559> just<00:24:12.720> the<00:24:12.880> human<00:24:13.200> piece<00:24:13.679> which

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I<00:24:14.559> feel<00:24:14.799> like<00:24:15.360> are<00:24:15.679> more<00:24:15.919> and<00:24:16.159> more<00:24:16.480> stories<00:24:16.960> I<00:24:17.120> just<00:24:17.279> read<00:24:17.440> an<00:24:17.679> article<00:24:17.919> in<00:24:18.080> the<00:24:18.159> Wall<00:24:18.320> Street<00:24:18.559> Journal<00:24:19.120> I<00:24:19.279> think<00:24:19.360> it's<00:24:19.600> in<00:24:19.840> Georgia<00:24:20.400> sorry<00:24:20.640> if<00:24:20.720> it's<00:24:20.880> the<00:24:21.039> wrong<00:24:21.279> state

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but<00:24:22.159> I'm<00:24:22.400> pretty<00:24:22.640> sure<00:24:22.720> it's<00:24:22.960> in<00:24:23.120> Georgia<00:24:23.760> where<00:24:24.400> oh<00:24:24.559> it<00:24:24.720> might<00:24:24.880> have<00:24:24.960> been<00:24:25.039> in<00:24:25.200> Maine<00:24:25.440> I<00:24:25.600> can't<00:24:25.679> even<00:24:25.840> remember<00:24:26.000> at<00:24:26.240> this<00:24:26.400> point<00:24:26.640> but<00:24:27.039> basically<00:24:27.600> what<00:24:27.840> happened<00:24:28.159> was,

00:24:28.960 --> 00:24:35.679
you<00:24:29.120> know,<00:24:29.440> they<00:24:29.760> lost<00:24:30.640> $550,000<00:24:32.080> because<00:24:32.320> a<00:24:32.559> local<00:24:32.880> government<00:24:33.520> wired<00:24:34.000> the<00:24:34.240> wrong<00:24:34.480> amount<00:24:34.720> of<00:24:34.880> money.

00:24:35.679 --> 00:24:40.159
Orange<00:24:36.080> County<00:24:36.799> protecting<00:24:37.919> just<00:24:38.159> across<00:24:38.799> across<00:24:39.200> the<00:24:39.440> portfolio.

00:24:40.159 --> 00:24:45.679
<00:24:40.522> Absolutely.<00:24:40.885> Absolutely.<00:24:41.248> And<00:24:41.612> and<00:24:41.975> this<00:24:42.338> is<00:24:42.701> another<00:24:43.064> one<00:24:43.427> of<00:24:43.791> my<00:24:44.154> passion<00:24:44.517> topics,<00:24:44.880> right?

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I<00:24:45.840> was<00:24:46.000> in<00:24:46.159> two<00:24:46.400> times<00:24:46.559> CISO<00:24:47.039> before<00:24:47.360> I<00:24:47.520> was<00:24:47.919> CIO.

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And<00:24:49.200> you<00:24:50.240> many<00:24:50.480> many<00:24:50.799> times<00:24:51.039> you'll<00:24:51.440> hear,<00:24:52.640> you<00:24:52.799> know,<00:24:52.960> people<00:24:53.200> are<00:24:53.440> the<00:24:53.600> weakest<00:24:54.000> link,<00:24:54.400> humans<00:24:54.880> are<00:24:55.039> the<00:24:55.200> weakest<00:24:55.520> link.

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It's<00:24:56.240> not<00:24:56.400> entirely<00:24:56.880> true,<00:24:57.279> right?<00:24:57.520> I<00:24:57.679> I<00:24:57.919> don't<00:24:58.080> I<00:24:58.320> don't<00:24:58.480> look<00:24:58.559> at<00:24:58.720> it<00:24:58.880> that<00:24:59.039> way.

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It's<00:24:59.360> not<00:24:59.520> the<00:24:59.679> way<00:24:59.760> I<00:24:59.919> would<00:25:00.080> tend<00:25:00.240> to<00:25:00.400> frame<00:25:00.640> it.<00:25:00.880> I<00:25:01.120> would<00:25:01.279> tend<00:25:01.600> to<00:25:01.760> frame<00:25:02.080> it<00:25:02.480> that<00:25:02.960> our<00:25:03.440> people<00:25:04.000> are<00:25:04.240> our<00:25:04.640> strongest<00:25:05.360> resource,<00:25:06.080> right?

00:25:06.480 --> 00:25:11.039
Um<00:25:07.120> if<00:25:07.760> they<00:25:08.000> are<00:25:08.159> properly<00:25:08.720> trained<00:25:09.360> in<00:25:09.679> knowing<00:25:10.000> what<00:25:10.240> to<00:25:10.400> look<00:25:10.559> for.

00:25:11.039 --> 00:25:14.240
I<00:25:11.279> always<00:25:11.600> equate<00:25:11.919> it<00:25:12.080> back<00:25:12.240> to<00:25:12.400> like<00:25:12.640> neighborhood<00:25:13.200> watch<00:25:13.600> type<00:25:13.840> of<00:25:14.000> thing.

00:25:14.240 --> 00:25:16.159
You<00:25:14.400> know,<00:25:14.559> see<00:25:14.880> something,<00:25:15.279> say<00:25:15.520> something,<00:25:15.919> right?

00:25:16.159 --> 00:25:24.400
And<00:25:16.320> if<00:25:16.559> you<00:25:16.960> have<00:25:17.200> a<00:25:17.600> good<00:25:18.240> security<00:25:18.640> awareness<00:25:19.200> program<00:25:19.520> and<00:25:19.840> you're<00:25:20.080> educating<00:25:20.799> your<00:25:21.120> staff<00:25:21.600> on<00:25:21.919> what<00:25:22.159> to<00:25:22.320> look<00:25:22.480> for,<00:25:22.720> if<00:25:22.960> you<00:25:23.120> see<00:25:23.360> something,<00:25:24.080> you<00:25:24.159> know,

00:25:24.400 --> 00:25:32.880
report<00:25:24.720> it,<00:25:25.279> that<00:25:25.919> will<00:25:26.320> outlast<00:25:27.200> and<00:25:27.600> outperform<00:25:28.960> most<00:25:29.440> every<00:25:29.919> type<00:25:30.320> of<00:25:30.640> security<00:25:31.120> tool<00:25:31.440> that<00:25:31.600> you<00:25:31.840> could<00:25:32.000> purchase<00:25:32.400> today,

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right?<00:25:33.440> Because<00:25:33.679> that<00:25:33.919> is<00:25:34.080> really<00:25:34.400> they're<00:25:34.640> at<00:25:34.880> the<00:25:35.039> front<00:25:35.279> door.

00:25:35.919 --> 00:25:39.760
Somebody<00:25:36.320> knocks<00:25:36.559> on<00:25:36.720> your<00:25:36.880> door<00:25:37.039> at<00:25:37.200> 2:00<00:25:37.600> in<00:25:37.760> the<00:25:37.840> morning,<00:25:38.080> I<00:25:38.240> don't<00:25:38.320> think<00:25:38.400> we<00:25:38.559> open<00:25:38.720> it<00:25:38.880> and<00:25:39.039> say,<00:25:39.120> "Who's<00:25:39.440> there?"

00:25:39.760 --> 00:25:43.120
Right?<00:25:40.159> And<00:25:40.400> if<00:25:40.720> you<00:25:40.880> don't<00:25:41.120> know<00:25:41.360> that,<00:25:41.919> then<00:25:42.159> you<00:25:42.320> would<00:25:42.480> do<00:25:42.640> that,<00:25:42.960> right?

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And<00:25:43.360> so,<00:25:43.600> you<00:25:43.760> know,<00:25:43.840> when<00:25:44.000> you<00:25:44.320> translate<00:25:44.720> that<00:25:45.039> that<00:25:45.279> to<00:25:45.440> cyber,<00:25:46.080> if<00:25:46.320> you<00:25:46.400> see<00:25:46.640> something<00:25:46.880> that<00:25:47.200> doesn't<00:25:47.440> look<00:25:47.679> right,<00:25:48.000> you<00:25:48.159> know,<00:25:48.559> hey,<00:25:48.799> Rob's<00:25:49.279> asking<00:25:49.600> for<00:25:49.840> gift<00:25:50.080> cards.

00:25:50.480 --> 00:25:53.200
Is<00:25:50.880> is<00:25:51.200> does<00:25:51.440> that<00:25:51.760> does<00:25:51.919> that<00:25:52.159> sound<00:25:52.400> unusual?

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Right?<00:25:53.600> Things<00:25:53.840> like<00:25:54.080> this,<00:25:54.559> raise<00:25:54.880> your<00:25:55.120> hand.

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Let<00:25:56.080> it<00:25:56.480> know.<00:25:57.440> That<00:25:57.840> will<00:25:58.159> probably<00:25:58.640> stop,<00:25:59.200> you<00:25:59.360> know,<00:25:59.679> my<00:26:00.080> in<00:26:00.320> my<00:26:00.559> experience,<00:26:01.360> you<00:26:01.520> know,<00:26:01.919> nine<00:26:02.240> times<00:26:02.480> out<00:26:02.720> of<00:26:02.799> 10<00:26:03.440> any<00:26:03.760> type

00:26:04.000 --> 00:26:08.000
of<00:26:04.159> attack.<00:26:04.720> Now,<00:26:05.039> of<00:26:05.200> course,<00:26:05.360> there's<00:26:05.600> ones<00:26:05.919> that<00:26:06.080> are<00:26:06.240> tricky<00:26:06.559> that<00:26:06.880> get<00:26:07.039> through,<00:26:07.679> right?

00:26:08.000 --> 00:26:10.480
and<00:26:08.240> you<00:26:08.400> need<00:26:08.559> all<00:26:08.799> your<00:26:08.960> other<00:26:09.360> security<00:26:09.840> controls.

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But<00:26:10.720> I<00:26:10.960> think<00:26:11.039> the<00:26:11.360> really<00:26:11.600> the<00:26:12.000> base<00:26:12.640> basic<00:26:13.120> fundamentals<00:26:13.760> is<00:26:13.919> what<00:26:14.080> we<00:26:14.320> have<00:26:14.400> to<00:26:14.559> get<00:26:14.640> back<00:26:14.880> to,<00:26:15.200> right?

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And<00:26:15.840> that<00:26:16.080> is<00:26:16.320> providing<00:26:16.880> user<00:26:17.200> training.

00:26:17.600 --> 00:26:25.840
You<00:26:17.760> know,<00:26:17.919> any<00:26:18.240> organization<00:26:18.720> that<00:26:18.960> I've<00:26:19.200> worked<00:26:19.600> with<00:26:20.080> either<00:26:20.720> uh<00:26:21.039> in<00:26:21.520> government,<00:26:22.000> federal<00:26:22.400> government<00:26:22.880> or<00:26:23.039> or<00:26:23.440> corporate,<00:26:24.159> we<00:26:24.480> hire<00:26:24.799> someone,<00:26:25.200> we<00:26:25.440> give<00:26:25.520> them<00:26:25.679> a

00:26:25.840 --> 00:26:28.320
keyboard<00:26:26.480> and<00:26:26.720> we<00:26:26.960> send<00:26:27.120> them<00:26:27.279> to<00:26:27.520> do<00:26:27.679> their<00:26:27.919> job.

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But<00:26:28.720> you<00:26:28.960> know<00:26:29.200> how<00:26:29.600> you<00:26:29.679> know<00:26:29.840> what<00:26:30.080> is<00:26:30.159> their<00:26:30.480> level<00:26:31.039> of<00:26:31.520> proficiency<00:26:32.240> in<00:26:32.480> terms<00:26:32.720> of<00:26:32.880> cyber<00:26:33.520> hygiene?

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Do<00:26:34.480> they<00:26:34.720> even<00:26:34.960> know<00:26:35.360> what<00:26:35.840> what<00:26:36.400> threats?

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What<00:26:37.440> is<00:26:37.600> a<00:26:37.760> threat?<00:26:38.159> What<00:26:38.400> does<00:26:38.480> a<00:26:38.640> threat<00:26:38.880> look<00:26:39.120> like?

00:26:39.360 --> 00:26:42.559
Right.<00:26:39.760> So,<00:26:40.000> what<00:26:40.159> we<00:26:40.320> did<00:26:40.720> uh<00:26:40.880> this<00:26:41.039> will<00:26:41.200> be<00:26:41.440> second<00:26:41.679> year<00:26:41.919> running.

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What<00:26:42.720> we've<00:26:42.960> been<00:26:43.200> doing<00:26:43.440> is<00:26:44.080> sending<00:26:44.320> a<00:26:44.559> survey<00:26:44.960> out<00:26:45.200> to<00:26:45.440> all<00:26:45.679> of<00:26:45.840> our<00:26:46.000> users<00:26:46.559> and<00:26:46.799> we<00:26:47.039> do<00:26:47.200> a<00:26:47.679> cyber<00:26:48.080> security<00:26:48.480> proficiency<00:26:49.120> assessment<00:26:50.000> and<00:26:50.240> we<00:26:50.480> do<00:26:50.559> that

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annually.<00:26:51.360> We<00:26:51.520> we<00:26:51.919> try<00:26:52.159> to<00:26:52.320> time<00:26:52.480> it<00:26:52.640> with<00:26:52.880> October's<00:26:53.679> uh<00:26:53.760> which<00:26:54.000> is<00:26:54.159> cyber<00:26:54.480> security<00:26:54.799> awareness<00:26:55.279> month<00:26:56.000> and<00:26:56.240> that<00:26:56.559> brings<00:26:56.799> back<00:26:57.120> metrics<00:26:57.919> across<00:26:58.400> several<00:26:58.799> domains

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and<00:26:59.520> we<00:26:59.760> could<00:26:59.919> see<00:27:00.480> where<00:27:01.039> where<00:27:01.440> our<00:27:01.760> users<00:27:02.159> are<00:27:02.480> strong<00:27:02.880> and<00:27:03.120> where<00:27:03.360> our<00:27:03.600> users<00:27:04.000> need<00:27:04.320> training<00:27:04.640> and<00:27:04.799> then<00:27:04.960> what<00:27:05.120> we<00:27:05.279> do<00:27:05.360> is<00:27:05.520> we<00:27:05.760> target<00:27:06.080> our<00:27:06.400> quarterly<00:27:06.880> training<00:27:07.520> to

00:27:07.760 --> 00:27:16.000
the<00:27:08.000> deficiencies<00:27:08.880> so<00:27:09.039> we<00:27:09.279> could<00:27:09.520> bring<00:27:09.760> that<00:27:10.080> level<00:27:10.320> of<00:27:10.480> awareness<00:27:11.039> up<00:27:11.600> and<00:27:12.000> educate<00:27:12.559> more<00:27:12.799> and<00:27:13.440> have<00:27:13.679> our<00:27:13.919> users<00:27:14.320> really<00:27:14.640> understand<00:27:15.120> what<00:27:15.360> I<00:27:15.520> what<00:27:15.679> is<00:27:15.840> it

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that<00:27:16.159> I<00:27:16.400> should<00:27:16.480> be<00:27:16.640> looking<00:27:16.880> for.<00:27:17.600> That<00:27:17.840> has<00:27:18.080> been<00:27:18.240> really<00:27:18.880> tremendous.

00:27:19.520 --> 00:27:27.760
you<00:27:19.760> know<00:27:20.080> that<00:27:20.400> in<00:27:20.640> conjunction<00:27:21.039> with<00:27:21.279> our<00:27:21.440> fish<00:27:21.760> reporting<00:27:22.559> and<00:27:22.720> outlook<00:27:23.120> and<00:27:23.279> all<00:27:23.440> that<00:27:24.159> we<00:27:24.400> have<00:27:24.640> seen<00:27:25.200> good<00:27:25.440> engagement<00:27:25.919> from<00:27:26.159> our<00:27:26.400> user<00:27:26.720> base<00:27:27.279> say<00:27:27.600> hey

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it<00:27:28.159> is<00:27:28.320> this<00:27:28.559> something<00:27:28.720> they<00:27:29.039> should<00:27:29.200> be<00:27:29.279> worried<00:27:29.600> about<00:27:30.080> and<00:27:30.400> usually<00:27:30.799> it<00:27:30.960> is<00:27:31.279> right<00:27:31.679> so<00:27:31.919> they'll<00:27:32.240> report<00:27:32.559> it<00:27:32.880> and<00:27:33.200> you<00:27:33.360> know<00:27:33.679> it<00:27:34.000> that's<00:27:34.320> extremely<00:27:34.799> helpful<00:27:35.440> now<00:27:35.760> when

00:27:35.919 --> 00:27:42.960
you<00:27:36.080> take<00:27:36.240> that<00:27:36.480> and<00:27:36.640> you<00:27:36.880> combine<00:27:37.200> that<00:27:37.520> just<00:27:37.760> that<00:27:38.000> that's<00:27:38.240> just<00:27:38.480> one<00:27:38.720> piece<00:27:38.960> of<00:27:39.120> your<00:27:39.360> program<00:27:39.919> right<00:27:40.320> but<00:27:40.559> if<00:27:40.799> you<00:27:40.960> take<00:27:41.120> that<00:27:41.360> and<00:27:41.520> you<00:27:41.679> combine<00:27:42.080> it<00:27:42.240> with<00:27:42.480> your<00:27:42.720> other

00:27:42.960 --> 00:27:49.279
pieces<00:27:43.360> of<00:27:43.520> your<00:27:43.679> program<00:27:44.080> your<00:27:44.320> MFA<00:27:45.200> your<00:27:45.440> single<00:27:45.840> sign<00:27:46.080> on<00:27:46.559> you<00:27:46.720> know<00:27:46.880> your<00:27:47.039> your<00:27:47.440> firewalls<00:27:48.400> all<00:27:48.559> of<00:27:48.799> Yes.

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Now<00:27:49.520> you<00:27:49.679> have<00:27:49.840> that<00:27:50.159> you<00:27:50.240> know<00:27:50.320> I'm<00:27:50.480> sure<00:27:50.640> you<00:27:50.880> heard<00:27:51.039> the<00:27:51.200> term<00:27:51.440> before<00:27:52.320> uh<00:27:52.480> your<00:27:52.880> layered<00:27:53.120> onion<00:27:53.520> approach<00:27:54.000> right<00:27:54.240> which<00:27:54.399> is<00:27:54.559> so<00:27:54.799> so<00:27:55.039> important<00:27:55.360> because<00:27:55.600> you<00:27:55.760> want

00:27:55.840 --> 00:28:03.760
to<00:27:56.000> make<00:27:56.080> it<00:27:56.720> very<00:27:57.039> difficult<00:27:57.360> for<00:27:57.600> the<00:27:57.760> adversary<00:27:58.320> that<00:27:58.640> where<00:27:58.799> it's<00:27:59.120> you<00:27:59.279> know<00:27:59.440> this<00:27:59.600> is<00:27:59.679> not<00:27:59.919> worth<00:28:00.399> worth<00:28:00.640> it<00:28:00.880> right<00:28:01.279> but<00:28:01.520> now<00:28:01.919> you<00:28:02.080> know<00:28:02.399> you<00:28:02.720> introduce<00:28:03.279> another

00:28:03.760 --> 00:28:12.399
another<00:28:04.480> uh<00:28:05.039> thing<00:28:05.279> to<00:28:05.520> the<00:28:05.679> equation<00:28:06.080> here<00:28:06.320> is<00:28:06.640> AI<00:28:07.679> AI<00:28:08.159> is<00:28:08.320> going<00:28:08.480> to<00:28:08.559> get<00:28:08.720> to<00:28:08.880> the<00:28:09.120> point<00:28:09.279> where<00:28:09.600> the<00:28:09.840> attacks<00:28:10.480> are<00:28:10.799> just<00:28:11.360> so<00:28:11.679> fast<00:28:12.080> so

00:28:12.399 --> 00:28:20.720
sophisticated<00:28:13.520> that<00:28:13.760> maybe<00:28:14.320> current<00:28:14.720> tool<00:28:15.120> sets<00:28:15.520> right<00:28:16.000> that<00:28:16.320> may<00:28:16.559> be<00:28:16.720> in<00:28:16.960> place<00:28:17.520> maybe<00:28:17.760> they<00:28:18.080> can't<00:28:18.399> keep<00:28:18.640> up<00:28:18.799> with<00:28:18.960> that<00:28:19.520> and<00:28:19.919> what<00:28:20.159> is<00:28:20.320> that<00:28:20.559> going

00:28:20.720 --> 00:28:28.000
to<00:28:20.960> look<00:28:21.120> like?<00:28:21.520> So,<00:28:21.679> I<00:28:21.919> think<00:28:22.080> it'll<00:28:22.399> it'll<00:28:22.720> eventually<00:28:23.120> get<00:28:23.279> to<00:28:23.440> a<00:28:23.600> point<00:28:23.760> and<00:28:23.919> it's<00:28:24.159> already<00:28:24.399> there<00:28:24.640> in<00:28:24.799> most<00:28:25.039> cases<00:28:25.600> where<00:28:25.840> we're<00:28:26.000> going<00:28:26.080> to<00:28:26.240> have<00:28:26.320> to<00:28:26.480> use<00:28:26.880> AI<00:28:27.360> to<00:28:27.679> battle

00:28:28.000 --> 00:28:32.640
AI.<00:28:28.480> So,<00:28:28.640> it's<00:28:28.799> going<00:28:28.880> to<00:28:28.960> be,<00:28:29.520> you<00:28:29.679> know,<00:28:29.760> it's<00:28:30.000> a<00:28:30.399> the<00:28:30.640> battle<00:28:30.880> of<00:28:31.039> the<00:28:31.279> machines,<00:28:31.760> if<00:28:31.919> you<00:28:32.000> will.

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But<00:28:32.960> I<00:28:33.200> will<00:28:33.440> say<00:28:33.679> that<00:28:34.080> no<00:28:34.240> matter<00:28:34.480> how<00:28:34.720> advanced<00:28:35.120> that<00:28:35.440> gets<00:28:35.600> on<00:28:35.840> that<00:28:36.080> side,<00:28:36.799> it's<00:28:37.039> all<00:28:37.279> going<00:28:37.360> to<00:28:37.440> go<00:28:37.600> back<00:28:37.760> to<00:28:37.919> the<00:28:38.080> people,<00:28:38.640> right?

00:28:38.880 --> 00:28:45.600
The<00:28:39.120> people.<00:28:39.679> And<00:28:39.840> when<00:28:40.000> we<00:28:40.159> talk<00:28:40.320> about<00:28:40.480> people,<00:28:40.880> processes,<00:28:41.440> technology,<00:28:42.320> people<00:28:42.640> are<00:28:42.799> your<00:28:43.039> most<00:28:43.200> important<00:28:43.600> asset,<00:28:44.159> your<00:28:44.320> most<00:28:44.559> important<00:28:44.960> resource.

00:28:45.600 --> 00:28:51.919
But<00:28:45.760> you<00:28:46.000> also<00:28:46.240> need<00:28:46.720> training.<00:28:47.200> And<00:28:47.440> that's<00:28:47.679> that's<00:28:48.080> our<00:28:48.399> responsibility<00:28:49.120> to<00:28:49.440> make<00:28:49.600> sure<00:28:49.760> they<00:28:50.000> have<00:28:50.159> that<00:28:50.320> training<00:28:50.640> to<00:28:50.799> know<00:28:50.960> what<00:28:51.120> to<00:28:51.279> look<00:28:51.360> for.

00:28:51.919 --> 00:28:59.120
So<00:28:52.399> that<00:28:52.640> that<00:28:53.039> is<00:28:53.440> my<00:28:53.679> our<00:28:54.000> stance<00:28:54.399> on<00:28:54.960> uh<00:28:55.120> that's<00:28:55.440> been<00:28:55.679> my<00:28:56.000> mantra<00:28:56.480> for<00:28:56.880> years<00:28:57.520> with<00:28:57.679> with<00:28:58.080> cyber<00:28:58.480> security.

00:28:59.120 --> 00:29:07.279
<00:28:59.484> Yeah,<00:28:59.847> that's<00:29:00.211> fantastic.<00:29:00.575> Couple<00:29:00.938> other<00:29:01.302> episodes<00:29:01.665> to<00:29:02.029> call<00:29:02.393> back<00:29:02.756> had<00:29:03.120> a<00:29:03.484> great<00:29:03.847> episode<00:29:04.211> with<00:29:04.575> actually<00:29:04.938> with<00:29:05.302> InfoSec<00:29:05.665> randomly<00:29:06.029> and<00:29:06.393> the<00:29:06.756> state<00:29:07.120> of

00:29:07.279 --> 00:29:11.360
Nevada<00:29:07.600> on<00:29:07.760> their<00:29:07.919> cyber<00:29:08.240> attack<00:29:08.559> last<00:29:08.880> year<00:29:09.360> recapping<00:29:09.919> that<00:29:10.080> and<00:29:10.399> their<00:29:10.640> recovery.

00:29:11.360 --> 00:29:18.559
Link<00:29:11.600> to<00:29:11.679> that<00:29:11.840> in<00:29:12.000> the<00:29:12.080> show<00:29:12.240> notes.<00:29:12.799> and<00:29:13.200> uh<00:29:13.360> from<00:29:13.600> a<00:29:13.760> governor's<00:29:14.159> perspective<00:29:14.640> interviewed<00:29:15.039> governor<00:29:15.600> at<00:29:15.679> the<00:29:15.919> time<00:29:16.159> Doug<00:29:16.480> Ducey<00:29:16.960> former<00:29:17.279> governor<00:29:17.600> Doug<00:29:17.840> Ducey<00:29:18.320> and

00:29:18.559 --> 00:29:27.039
on<00:29:19.200> how<00:29:19.440> Arizona<00:29:20.000> became<00:29:20.799> a<00:29:21.120> world-class<00:29:21.840> cyber<00:29:22.240> security<00:29:22.960> state<00:29:23.360> and<00:29:24.320> it<00:29:24.480> was<00:29:24.640> great<00:29:24.799> to<00:29:24.960> hear<00:29:25.120> just<00:29:25.279> the<00:29:25.520> perspective<00:29:26.000> from<00:29:26.480> someone<00:29:26.799> who

00:29:27.039 --> 00:29:30.480
was<00:29:27.120> in<00:29:27.279> the<00:29:27.360> chair<00:29:28.000> getting<00:29:28.399> buy<00:29:28.640> in<00:29:29.039> across<00:29:29.679> at<00:29:29.919> that<00:29:30.159> level.

00:29:30.480 --> 00:29:37.760
there's<00:29:30.720> just<00:29:30.880> so<00:29:31.120> many<00:29:31.200> levels<00:29:31.679> from<00:29:32.240> funding<00:29:32.799> and<00:29:33.200> kind<00:29:33.360> of<00:29:33.440> everything<00:29:33.840> in<00:29:34.080> in<00:29:34.320> between<00:29:34.640> and<00:29:34.960> the<00:29:35.200> kind<00:29:35.279> of<00:29:35.360> whole<00:29:35.600> of<00:29:35.840> state<00:29:36.080> approach<00:29:36.960> uh<00:29:37.039> I<00:29:37.200> thought<00:29:37.360> was<00:29:37.600> really

00:29:37.760 --> 00:29:46.240
great<00:29:38.240> to<00:29:38.480> to<00:29:38.880> recap<00:29:39.360> and<00:29:39.679> you<00:29:39.840> know<00:29:40.000> I<00:29:40.240> think<00:29:40.640> folks<00:29:41.279> I<00:29:41.520> don't<00:29:41.600> know<00:29:41.760> how<00:29:41.919> to<00:29:42.159> solve<00:29:42.399> this<00:29:42.720> problem<00:29:43.440> but<00:29:43.840> other<00:29:44.080> than<00:29:44.240> like<00:29:44.480> mainstream<00:29:45.039> awareness<00:29:45.679> but<00:29:45.919> a

00:29:46.240 --> 00:29:54.480
lot<00:29:46.320> of<00:29:46.480> times<00:29:47.039> in<00:29:47.360> cyber<00:29:47.760> security<00:29:48.159> and<00:29:48.480> really<00:29:48.799> anything<00:29:49.600> this<00:29:49.760> is<00:29:49.919> so<00:29:50.240> normal<00:29:50.640> for<00:29:50.960> me<00:29:51.120> and<00:29:51.279> you<00:29:51.760> Rob<00:29:52.159> we<00:29:52.399> we<00:29:52.720> talk<00:29:53.039> you<00:29:53.279> talk<00:29:53.360> about<00:29:53.520> this<00:29:53.760> I'm<00:29:53.919> sure<00:29:54.159> all<00:29:54.320> the

00:29:54.480 --> 00:30:02.720
time<00:29:54.640> with<00:29:54.880> your<00:29:55.120> team<00:29:55.919> I'm<00:29:56.159> interviewing<00:29:56.799> folks<00:29:57.520> but<00:29:57.679> then<00:29:57.840> I<00:29:58.000> go<00:29:58.080> to<00:29:58.240> a<00:29:58.399> coffee<00:29:58.640> shop<00:29:59.039> and<00:29:59.279> there<00:29:59.520> are<00:29:59.679> QR<00:30:00.080> codes<00:30:00.880> and<00:30:01.120> I'm<00:30:01.360> like<00:30:01.919> telling<00:30:02.240> people<00:30:02.480> do

00:30:02.720 --> 00:30:05.840
not<00:30:02.880> scan<00:30:03.039> that<00:30:03.200> QR<00:30:03.600> code<00:30:04.080> and<00:30:04.240> they're<00:30:04.480> like<00:30:05.039> what<00:30:05.120> are<00:30:05.279> you<00:30:05.360> talking<00:30:05.600> about?

00:30:05.840 --> 00:30:14.159
Why<00:30:06.000> not?<00:30:06.159> And<00:30:06.320> I'm<00:30:06.559> like<00:30:06.799> you<00:30:06.960> cannot<00:30:07.360> verify<00:30:07.919> the<00:30:08.399> intent,<00:30:08.960> purpose,<00:30:09.760> identity<00:30:10.080> of<00:30:10.320> whoever<00:30:10.720> they<00:30:10.960> say<00:30:11.120> they<00:30:11.360> are<00:30:11.520> on<00:30:11.760> that<00:30:12.000> flyer<00:30:12.640> is<00:30:13.440> somebody<00:30:13.840> who

00:30:14.159 --> 00:30:16.320
is<00:30:14.559> actually<00:30:14.880> helpful<00:30:15.600> for<00:30:15.919> you.

00:30:16.320 --> 00:30:21.039
I'm<00:30:16.559> I'm<00:30:16.880> guilty<00:30:17.200> of<00:30:17.360> this.<00:30:18.000> Uh<00:30:18.240> there's<00:30:18.559> been<00:30:18.799> places<00:30:19.120> where<00:30:19.279> it's<00:30:19.520> like,<00:30:19.840> you<00:30:19.919> know,<00:30:20.000> I'm<00:30:20.240> on<00:30:20.399> the<00:30:20.559> road.

00:30:21.039 --> 00:30:23.200
I<00:30:21.200> have<00:30:21.360> not<00:30:21.520> done<00:30:21.679> it,<00:30:22.080> but<00:30:22.320> I<00:30:22.559> have<00:30:22.720> thought<00:30:22.880> about<00:30:22.960> it.

00:30:23.200 --> 00:30:25.440
I'm<00:30:23.360> like,<00:30:23.520> oh,<00:30:23.679> I'll<00:30:23.840> scan<00:30:24.080> that<00:30:24.240> QR<00:30:24.559> code<00:30:24.799> real.

00:30:25.440 --> 00:30:27.760
Oh,<00:30:25.679> I<00:30:25.840> shouldn't<00:30:26.080> do<00:30:26.240> that.<00:30:26.559> I<00:30:26.799> just<00:30:27.039> talked<00:30:27.279> about<00:30:27.440> this.

00:30:27.760 --> 00:30:32.000
I<00:30:28.000> educate<00:30:28.399> myself<00:30:28.640> on<00:30:28.880> the<00:30:29.039> podcast.<00:30:29.760> People<00:30:30.000> ask<00:30:30.159> me,<00:30:30.320> they're<00:30:30.399> like,<00:30:30.480> "Joe,<00:30:30.880> how<00:30:31.039> do<00:30:31.120> you<00:30:31.200> get<00:30:31.279> to<00:30:31.440> know<00:30:31.520> so<00:30:31.760> many<00:30:31.840> things?"

00:30:32.000 --> 00:30:37.840
I'm<00:30:32.206> like,<00:30:32.411> "Well,<00:30:32.617> I<00:30:32.823> ask<00:30:33.029> people<00:30:33.234> questions."<00:30:33.440> And<00:30:33.646> a<00:30:33.851> lot<00:30:34.057> of<00:30:34.263> times<00:30:34.469> I<00:30:34.674> actually<00:30:34.880> don't<00:30:35.086> know<00:30:35.291> the<00:30:35.497> I<00:30:35.703> don't<00:30:35.909> I<00:30:36.114> I've<00:30:36.320> never<00:30:36.526> heard<00:30:36.731> this<00:30:36.937> story<00:30:37.143> before,<00:30:37.349> but<00:30:37.554> I<00:30:37.760> was

00:30:37.840 --> 00:30:44.320
in<00:30:38.000> Miami.<00:30:38.640> I'm<00:30:38.799> in<00:30:38.960> a<00:30:39.120> parking<00:30:39.440> garage<00:30:40.080> and<00:30:40.399> someone<00:30:40.720> I<00:30:40.880> had<00:30:40.960> interviewed,<00:30:41.360> I<00:30:41.520> was<00:30:41.600> just<00:30:41.760> telling<00:30:41.919> somebody,<00:30:42.159> "Oh,<00:30:42.640> scan<00:30:42.799> the<00:30:43.039> QR<00:30:43.360> code<00:30:43.679> on<00:30:43.840> the<00:30:44.000> parking."

00:30:44.320 --> 00:30:49.360
And<00:30:44.583> they're<00:30:44.847> like,<00:30:45.110> "Oh,<00:30:45.374> Joe,<00:30:45.637> you<00:30:45.901> got<00:30:46.164> to<00:30:46.428> be<00:30:46.691> careful<00:30:46.955> because<00:30:47.218> some<00:30:47.482> garages<00:30:47.745> they'll<00:30:48.009> place<00:30:48.272> something<00:30:48.536> over<00:30:48.799> it."

00:30:49.360 --> 00:30:51.520
And<00:30:49.520> I<00:30:49.679> was<00:30:49.760> like,<00:30:49.919> "What?<00:30:50.720> No<00:30:50.960> way.

00:30:51.520 --> 00:30:54.480
That's<00:30:51.840> crazy."<00:30:52.720> So,<00:30:53.200> I'm<00:30:53.520> learning<00:30:53.840> all<00:30:54.000> the<00:30:54.159> time.

00:30:54.480 --> 00:30:59.679
And<00:30:54.720> so<00:30:54.880> if<00:30:55.360> you<00:30:55.520> know<00:30:55.679> I<00:30:55.919> host<00:30:56.080> the<00:30:56.320> podcast<00:30:56.640> and<00:30:56.880> I've<00:30:57.039> got<00:30:57.279> almost<00:30:57.760> 300<00:30:58.240> episodes<00:30:59.039> recorded.

00:30:59.679 --> 00:31:07.200
I<00:30:59.840> don't<00:30:59.919> know<00:31:00.000> how<00:31:00.240> a<00:31:00.480> normal<00:31:00.799> person<00:31:01.120> who's<00:31:01.440> not<00:31:01.679> thinking<00:31:02.080> about<00:31:02.880> MFA,<00:31:03.679> not<00:31:03.919> thinking<00:31:04.240> about<00:31:05.120> this<00:31:05.279> is<00:31:05.440> QR<00:31:05.840> code<00:31:06.480> evil.

00:31:07.200 --> 00:31:10.880
And<00:31:07.360> so<00:31:08.080> I<00:31:08.320> just<00:31:08.480> think<00:31:08.640> you<00:31:08.960> have<00:31:09.120> to<00:31:09.279> kind<00:31:09.360> of<00:31:09.440> just<00:31:09.679> keep<00:31:09.919> promoting<00:31:10.320> it.

00:31:10.880 --> 00:31:19.120
But<00:31:11.039> I<00:31:11.279> do<00:31:11.440> think<00:31:11.600> there's<00:31:11.919> like<00:31:12.159> a<00:31:12.480> general<00:31:12.960> awareness<00:31:13.760> training<00:31:14.399> and<00:31:14.640> there's<00:31:14.960> like<00:31:15.200> the<00:31:15.360> IT<00:31:15.840> team,<00:31:16.320> but<00:31:16.559> in<00:31:16.799> public<00:31:17.120> sector<00:31:18.080> you<00:31:18.320> have<00:31:18.480> folks<00:31:18.799> who<00:31:19.039> are

00:31:19.120 --> 00:31:21.919
in<00:31:19.520> parks<00:31:19.840> and<00:31:20.080> rec,<00:31:20.480> the<00:31:20.799> library.

00:31:21.919 --> 00:31:26.799
I<00:31:22.240> mean,<00:31:22.640> they're<00:31:23.039> not<00:31:23.360> in<00:31:23.840> the<00:31:24.159> technical<00:31:24.720> piece<00:31:24.960> of<00:31:25.120> it<00:31:25.279> on<00:31:25.520> a<00:31:25.679> day-to-day<00:31:26.159> basis.

00:31:26.799 --> 00:31:29.520
So,<00:31:27.600> I<00:31:27.840> think<00:31:27.919> the<00:31:28.080> training<00:31:28.399> piece<00:31:28.559> is<00:31:28.720> underrated.

00:31:29.520 --> 00:31:34.480
That's<00:31:29.740> my<00:31:29.960> POV.<00:31:30.180> <00:31:30.400> Well,<00:31:30.620> and<00:31:30.840> that<00:31:31.060> and<00:31:31.280> that's<00:31:31.500> why<00:31:31.720> you<00:31:31.939> have<00:31:32.159> to<00:31:32.379> keep<00:31:32.599> it<00:31:32.819> you<00:31:33.039> have<00:31:33.259> to<00:31:33.479> keep<00:31:33.699> it<00:31:33.919> interesting.

00:31:34.480 --> 00:31:41.840
You<00:31:34.640> have<00:31:34.799> to<00:31:34.960> keep<00:31:35.120> it<00:31:35.440> short,<00:31:36.000> you<00:31:36.159> know,<00:31:36.320> no<00:31:36.640> one<00:31:36.960> hour,<00:31:37.440> you<00:31:37.600> know,<00:31:38.000> 50<00:31:38.320> lb<00:31:38.720> videos<00:31:39.120> that<00:31:39.519> nobody's<00:31:40.159> going<00:31:40.240> to<00:31:40.399> watch<00:31:40.559> in<00:31:40.799> its<00:31:41.039> entirety.

00:31:41.840 --> 00:31:47.279
Keep<00:31:42.080> it<00:31:42.320> short.<00:31:42.880> Keep<00:31:43.039> a<00:31:43.279> good<00:31:43.440> cadence,<00:31:43.919> but,<00:31:44.480> you<00:31:44.640> know,<00:31:44.799> don't<00:31:45.039> limit<00:31:45.279> it<00:31:45.519> also<00:31:45.919> just<00:31:46.240> to<00:31:46.880> videos.

00:31:47.279 --> 00:31:56.000
It's<00:31:47.360> like<00:31:47.679> work<00:31:47.919> with<00:31:48.159> your<00:31:48.399> partners<00:31:48.960> and<00:31:49.120> like<00:31:49.600> for<00:31:50.080> us<00:31:50.480> in<00:31:50.720> Orange<00:31:51.120> County<00:31:51.360> and<00:31:52.000> you<00:31:52.159> know<00:31:52.320> a<00:31:52.480> lot<00:31:52.640> of<00:31:52.720> our<00:31:53.039> other<00:31:53.519> you<00:31:53.679> know<00:31:53.840> government<00:31:54.240> colleagues<00:31:54.960> CISA<00:31:55.760> will

00:31:56.000 --> 00:32:04.240
come<00:31:56.159> out<00:31:56.559> do<00:31:56.799> a<00:31:56.960> lunch<00:31:57.200> and<00:31:57.440> learn<00:31:57.760> for<00:31:58.080> folks<00:31:58.399> and<00:31:58.640> you<00:31:58.799> know<00:31:58.960> really<00:31:59.279> keep<00:31:59.519> it<00:31:59.760> interesting<00:32:00.399> engaging<00:32:01.360> I<00:32:01.600> think<00:32:01.760> that<00:32:02.000> is<00:32:02.399> uh<00:32:02.640> that's<00:32:02.960> how<00:32:03.120> you<00:32:03.360> make<00:32:03.600> this<00:32:03.840> type<00:32:04.080> of

00:32:04.240 --> 00:32:12.799
content<00:32:05.039> uh<00:32:05.600> interesting<00:32:06.000> to<00:32:06.320> everyone<00:32:06.880> leave<00:32:07.120> the<00:32:07.440> tech<00:32:07.679> jargon<00:32:08.159> out<00:32:08.240> of<00:32:08.320> it<00:32:08.880> just<00:32:09.120> talk<00:32:09.440> about<00:32:09.760> you<00:32:09.919> know<00:32:10.080> how<00:32:10.240> to<00:32:10.480> protect<00:32:10.799> yourself<00:32:11.760> and<00:32:12.480> at

00:32:12.799 --> 00:32:21.120
home<00:32:13.200> and<00:32:13.519> at<00:32:13.760> your<00:32:14.000> workplace<00:32:14.480> and<00:32:14.640> I<00:32:14.880> think<00:32:14.960> that<00:32:15.200> people<00:32:15.519> find<00:32:15.760> that<00:32:16.159> very<00:32:16.559> useful<00:32:17.279> And<00:32:17.440> that<00:32:17.679> will<00:32:17.919> educate<00:32:19.120> folks<00:32:19.360> and,<00:32:19.679> you<00:32:19.840> know,<00:32:20.080> hopefully<00:32:20.880> keep

00:32:21.120 --> 00:32:26.320
us<00:32:21.360> out<00:32:21.519> of<00:32:21.840> uh,<00:32:22.399> you<00:32:22.559> know,<00:32:22.720> keep<00:32:22.880> us<00:32:23.039> out<00:32:23.200> of<00:32:23.360> trouble,<00:32:23.679> right,<00:32:23.840> for<00:32:24.080> the<00:32:24.240> most<00:32:24.399> part<00:32:24.720> or<00:32:25.039> help<00:32:25.200> to<00:32:25.360> keep<00:32:25.519> us<00:32:25.679> out<00:32:25.840> of<00:32:25.919> trouble.

00:32:26.320 --> 00:32:29.360
No<00:32:26.559> guarantees,<00:32:27.279> but<00:32:27.679> every<00:32:28.000> every<00:32:28.320> little<00:32:28.480> bit<00:32:28.799> counts.

00:32:29.360 --> 00:32:34.240
<00:32:29.592> Yeah.<00:32:29.823> All<00:32:30.055> right.<00:32:30.286> So,<00:32:30.518> we<00:32:30.749> still<00:32:30.981> have<00:32:31.213> two<00:32:31.444> areas<00:32:31.676> we<00:32:31.907> got<00:32:32.139> to<00:32:32.371> cover<00:32:32.602> before<00:32:32.834> we<00:32:33.065> end<00:32:33.297> this<00:32:33.528> podcast,<00:32:33.760> Rob.

00:32:34.240 --> 00:32:38.640
First<00:32:34.559> area<00:32:34.960> is<00:32:35.279> the<00:32:36.399> $10<00:32:36.559> million<00:32:37.039> ARPA<00:32:37.600> broadband<00:32:38.159> initiative.

00:32:38.640 --> 00:32:41.760
We<00:32:38.799> talked<00:32:38.960> about<00:32:39.120> this<00:32:39.440> offline.<00:32:40.240> Tell<00:32:40.480> tell<00:32:40.960> us<00:32:41.120> more<00:32:41.279> about<00:32:41.440> that.

00:32:41.760 --> 00:32:45.760
<00:32:42.011> So,<00:32:42.263> this<00:32:42.514> was<00:32:42.765> a<00:32:43.017> project<00:32:43.268> that<00:32:43.519> was<00:32:43.771> started<00:32:44.022> before<00:32:44.274> I<00:32:44.525> was<00:32:44.776> with<00:32:45.028> the<00:32:45.279> county.

00:32:45.760 --> 00:32:54.960
And<00:32:46.240> so<00:32:46.799> back<00:32:47.039> in<00:32:47.600> 22,<00:32:48.399> I<00:32:48.640> believe<00:32:48.960> the<00:32:49.200> county<00:32:49.519> entered<00:32:49.840> into<00:32:50.240> a<00:32:50.720> contract<00:32:51.279> with<00:32:51.760> uh<00:32:51.919> Lumos<00:32:52.640> and<00:32:52.960> uh<00:32:53.039> it<00:32:53.200> was<00:32:53.279> a<00:32:53.519> county<00:32:54.399> private

00:32:54.960 --> 00:32:59.600
public<00:32:55.440> partnership<00:32:56.480> to<00:32:57.039> expand<00:32:57.600> broadband<00:32:58.320> throughout<00:32:58.799> Orange<00:32:59.200> County.

00:32:59.600 --> 00:33:04.320
And<00:33:00.000> uh<00:33:00.159> so<00:33:00.559> that<00:33:00.960> project<00:33:01.760> now<00:33:02.320> is<00:33:02.960> almost<00:33:03.440> complete,<00:33:04.080> right?

00:33:04.320 --> 00:33:07.200
We're<00:33:04.720> extremely<00:33:05.279> proud<00:33:05.519> of<00:33:05.919> uh<00:33:06.000> of<00:33:06.240> the<00:33:06.480> outcome.

00:33:07.200 --> 00:33:14.159
The<00:33:07.600> I<00:33:07.840> think<00:33:08.080> at<00:33:08.320> the<00:33:08.480> end<00:33:08.559> of<00:33:08.720> this<00:33:08.960> contract,<00:33:09.440> we<00:33:09.679> will<00:33:09.919> have<00:33:10.320> served<00:33:10.799> about<00:33:11.200> 6,000<00:33:12.000> homes<00:33:12.320> that<00:33:12.559> were<00:33:12.799> previously<00:33:13.279> were<00:33:13.519> unserved.

00:33:14.159 --> 00:33:22.399
So,<00:33:14.445> it<00:33:14.730> took<00:33:15.016> a<00:33:15.302> few<00:33:15.588> years<00:33:15.873> to<00:33:16.159> get<00:33:16.445> here.<00:33:16.730> We're<00:33:17.016> working<00:33:17.302> on<00:33:17.588> the<00:33:17.873> last<00:33:18.159> leg<00:33:18.445> of<00:33:18.730> it<00:33:19.016> now,<00:33:19.302> which<00:33:19.588> should<00:33:19.873> be<00:33:20.159> complete<00:33:20.445> within<00:33:20.730> the<00:33:21.016> next<00:33:21.302> 90<00:33:21.588> days<00:33:21.873> or<00:33:22.159> so,

00:33:22.399 --> 00:33:26.480
barring<00:33:22.799> any,<00:33:23.360> you<00:33:23.519> know,<00:33:23.760> unseen<00:33:24.799> issues<00:33:25.200> that<00:33:25.440> we<00:33:25.600> may<00:33:25.760> not<00:33:25.919> know<00:33:26.080> about.

00:33:26.480 --> 00:33:31.279
Uh,<00:33:26.720> but<00:33:26.880> we<00:33:27.279> would<00:33:27.519> have<00:33:27.919> utilized<00:33:28.399> the<00:33:28.640> entire<00:33:29.200> $10<00:33:29.360> million<00:33:30.080> in<00:33:30.320> ARPA<00:33:30.799> funds.

00:33:31.279 --> 00:33:37.760
We've<00:33:31.600> also<00:33:32.159> been<00:33:32.480> working<00:33:32.720> with<00:33:32.960> our<00:33:33.440> federal<00:33:33.760> and<00:33:34.000> state<00:33:34.240> partners<00:33:34.720> in<00:33:35.600> North<00:33:35.840> Carolina<00:33:36.240> Department<00:33:36.559> of<00:33:36.720> Information<00:33:37.120> Technology.

00:33:37.760 --> 00:33:46.320
We<00:33:38.097> also<00:33:38.433> have<00:33:38.770> BEAD<00:33:39.107> awards<00:33:39.443> that<00:33:39.780> are<00:33:40.117> helping<00:33:40.453> to<00:33:40.790> fill<00:33:41.127> some<00:33:41.463> more<00:33:41.800> gaps<00:33:42.137> in<00:33:42.473> uh<00:33:42.810> in<00:33:43.147> the<00:33:43.483> county<00:33:43.820> and<00:33:44.157> also<00:33:44.493> stop<00:33:44.830> gap<00:33:45.167> which<00:33:45.503> is<00:33:45.840> a

00:33:46.320 --> 00:33:52.240
state<00:33:46.559> program<00:33:47.279> for<00:33:47.600> funding<00:33:48.080> and<00:33:48.720> Lumos<00:33:49.279> has<00:33:49.440> been<00:33:49.600> awarded<00:33:50.000> that<00:33:50.320> contract<00:33:50.880> too<00:33:51.200> from<00:33:51.519> the<00:33:51.679> state.

00:33:52.240 --> 00:34:00.399
So<00:33:52.720> we're<00:33:53.039> trying<00:33:53.279> to<00:33:53.440> get<00:33:54.000> you<00:33:54.159> know<00:33:54.399> as<00:33:54.799> many<00:33:56.000> addresses<00:33:56.720> within<00:33:57.120> the<00:33:57.279> county<00:33:58.000> fiber<00:33:58.480> as<00:33:58.720> possible<00:33:59.279> and<00:33:59.519> it's<00:33:59.760> a<00:33:59.919> it's<00:34:00.240> a

00:34:00.399 --> 00:34:04.559
journey.<00:34:00.880> It's<00:34:01.120> a<00:34:01.279> journey<00:34:01.679> but<00:34:01.919> it<00:34:02.000> is<00:34:02.159> a<00:34:02.320> it<00:34:02.559> is<00:34:02.720> a<00:34:03.120> very<00:34:03.440> important<00:34:03.840> journey.

00:34:04.559 --> 00:34:09.760
One<00:34:04.837> of<00:34:05.114> which<00:34:05.392> that<00:34:05.670> I'm<00:34:05.948> I'm<00:34:06.225> proud<00:34:06.503> of.<00:34:06.781> It's<00:34:07.058> this<00:34:07.336> has<00:34:07.614> been<00:34:07.891> a<00:34:08.169> a<00:34:08.447> passion<00:34:08.725> project<00:34:09.002> for<00:34:09.280> me.

00:34:09.760 --> 00:34:17.839
I've<00:34:10.079> gotten<00:34:10.320> so<00:34:10.560> many<00:34:10.800> calls,<00:34:11.200> Joe,<00:34:11.839> over<00:34:12.079> the<00:34:12.320> last<00:34:12.480> few<00:34:12.639> years,<00:34:13.040> people<00:34:13.679> thanking<00:34:14.159> me<00:34:14.480> and,<00:34:14.800> you<00:34:14.960> know,<00:34:15.119> now<00:34:15.359> my<00:34:15.520> kids<00:34:15.839> could,<00:34:16.079> you<00:34:16.240> know,<00:34:16.560> do<00:34:16.800> classes<00:34:17.280> online.

00:34:17.839 --> 00:34:23.280
We<00:34:18.079> had<00:34:18.399> nothing.<00:34:18.800> We<00:34:19.040> had<00:34:19.280> no<00:34:19.599> service<00:34:20.480> and<00:34:20.720> that's<00:34:20.960> just,<00:34:21.280> you<00:34:21.359> know,<00:34:21.520> it's<00:34:21.679> it's<00:34:22.000> a<00:34:22.240> fulfilling<00:34:22.879> thing.

00:34:23.280 --> 00:34:26.399
U<00:34:23.919> something<00:34:24.159> that<00:34:24.399> you<00:34:24.560> don't<00:34:24.639> get<00:34:24.800> on<00:34:24.960> the<00:34:25.119> corporate<00:34:25.440> side,<00:34:25.760> right?

00:34:26.399 --> 00:34:32.399
Uh<00:34:26.639> but<00:34:26.800> we're<00:34:27.040> able<00:34:27.280> to<00:34:27.440> make<00:34:27.599> these<00:34:27.919> changes<00:34:28.560> and<00:34:28.720> and<00:34:29.200> provide<00:34:29.599> these<00:34:29.919> great<00:34:30.159> outcomes<00:34:30.800> in<00:34:31.040> in<00:34:31.440> public<00:34:31.760> service,<00:34:32.159> right?

00:34:32.399 --> 00:34:34.159
So<00:34:32.560> that's<00:34:32.720> what<00:34:32.879> the<00:34:33.200> project<00:34:33.520> is<00:34:33.760> right<00:34:33.919> now.

00:34:34.159 --> 00:34:37.839
So,<00:34:34.320> we're<00:34:34.560> again,<00:34:34.800> we're<00:34:35.119> excited<00:34:35.440> about<00:34:35.679> that<00:34:36.079> and<00:34:36.480> uh<00:34:36.639> thank<00:34:36.800> you<00:34:36.960> for<00:34:37.119> bringing<00:34:37.359> it<00:34:37.520> up.

00:34:37.839 --> 00:34:44.560
Yeah,<00:34:38.079> I<00:34:38.399> traveling.<00:34:39.440> I<00:34:39.679> just,<00:34:39.839> when<00:34:40.079> I<00:34:40.159> was<00:34:40.240> in<00:34:40.399> Florida,<00:34:40.720> I<00:34:40.960> traveled.<00:34:41.280> I<00:34:41.440> went<00:34:41.599> as<00:34:41.760> north<00:34:41.919> as<00:34:42.159> Gainesville<00:34:43.119> and<00:34:43.359> south<00:34:43.839> Miami.

00:34:44.560 --> 00:34:51.839
So,<00:34:44.720> you<00:34:44.879> kind<00:34:44.960> of<00:34:45.040> hit<00:34:45.280> everything<00:34:45.440> in<00:34:45.679> between.<00:34:46.079> And<00:34:46.480> when<00:34:46.720> you<00:34:46.879> do,<00:34:47.359> when<00:34:47.520> you<00:34:47.760> can,<00:34:48.000> when<00:34:48.240> there<00:34:48.399> is<00:34:48.639> no<00:34:48.879> internet,<00:34:50.399> right,<00:34:51.119> it<00:34:51.359> is<00:34:51.520> tough.

00:34:51.839 --> 00:34:58.320
And<00:34:52.177> then<00:34:52.515> working<00:34:52.853> with<00:34:53.190> high<00:34:53.528> schoolers,<00:34:53.866> coaching<00:34:54.204> high<00:34:54.542> school<00:34:54.880> basketball,<00:34:55.217> you<00:34:55.555> often<00:34:55.893> typically<00:34:56.231> just<00:34:56.569> get<00:34:56.907> a<00:34:57.244> range<00:34:57.582> of<00:34:57.920> kids.

00:34:58.320 --> 00:35:02.240
And<00:34:58.611> I<00:34:58.902> know<00:34:59.193> that<00:34:59.484> they<00:34:59.775> have<00:35:00.065> iPads,<00:35:00.356> but<00:35:00.647> they<00:35:00.938> still<00:35:01.229> need<00:35:01.520> service.

00:35:02.240 --> 00:35:09.839
And<00:35:02.480> so,<00:35:03.119> uh,<00:35:03.200> it's<00:35:03.440> always<00:35:03.760> interesting<00:35:04.000> to<00:35:04.240> see<00:35:04.480> like<00:35:04.880> that,<00:35:05.200> you<00:35:05.359> know,<00:35:05.520> kind<00:35:05.760> of<00:35:06.000> on<00:35:06.240> the<00:35:06.480> ground<00:35:07.119> like<00:35:07.280> you<00:35:07.440> mentioned,<00:35:07.760> you<00:35:07.839> know,<00:35:08.000> getting<00:35:08.320> classes<00:35:08.720> online<00:35:09.599> and

00:35:09.839 --> 00:35:18.240
then<00:35:10.362> just<00:35:10.884> having<00:35:11.407> access<00:35:11.930> is<00:35:12.453> super<00:35:12.975> important,<00:35:13.498> especially<00:35:14.021> when<00:35:14.544> you<00:35:15.066> have<00:35:15.589> rural<00:35:16.112> parts<00:35:16.635> of<00:35:17.157> your<00:35:17.680> county.

00:35:18.240 --> 00:35:23.200
It's<00:35:18.480> just<00:35:18.640> not<00:35:18.800> the<00:35:18.960> same<00:35:19.520> when<00:35:20.079> there's<00:35:21.119> a,<00:35:21.599> you<00:35:21.760> know,<00:35:21.920> there's<00:35:22.240> just<00:35:22.560> farms.

00:35:23.200 --> 00:35:28.320
It's<00:35:23.359> just<00:35:23.599> so<00:35:23.760> different<00:35:24.000> than,<00:35:24.400> you<00:35:24.560> know,<00:35:24.640> if<00:35:24.880> you<00:35:25.200> are<00:35:25.760> packed<00:35:26.079> in<00:35:26.480> like<00:35:26.720> me<00:35:26.880> in<00:35:27.040> Southern<00:35:27.359> California.

00:35:28.320 --> 00:35:35.599
So<00:35:28.633> yeah,<00:35:28.945> I<00:35:29.258> think<00:35:29.571> being<00:35:29.884> able<00:35:30.196> to,<00:35:30.509> you<00:35:30.822> know,<00:35:31.135> and<00:35:31.447> whether<00:35:31.760> you<00:35:32.073> know,<00:35:32.385> sometimes<00:35:32.698> that's<00:35:33.011> satellite,<00:35:33.324> sometimes<00:35:33.636> it<00:35:33.949> can<00:35:34.262> be,<00:35:34.575> you<00:35:34.887> know,<00:35:35.200> whatever,

00:35:35.599 --> 00:35:40.720
but<00:35:36.240> trying<00:35:36.480> to<00:35:36.640> solve<00:35:36.880> those<00:35:37.119> problems<00:35:37.839> and<00:35:38.480> close<00:35:38.800> that<00:35:39.440> digital<00:35:39.839> divide.

00:35:40.720 --> 00:35:46.960
Exactly.<00:35:41.137> So<00:35:41.554> that<00:35:41.971> folks<00:35:42.389> do<00:35:42.806> have<00:35:43.223> that<00:35:43.640> access<00:35:44.057> is<00:35:44.474> super<00:35:44.891> important<00:35:45.309> and<00:35:45.726> that<00:35:46.143> requires<00:35:46.560> funding.

00:35:46.960 --> 00:35:49.520
It<00:35:47.200> requires<00:35:47.599> a<00:35:47.839> lot<00:35:48.000> of<00:35:48.079> different<00:35:48.240> groups<00:35:48.480> to<00:35:48.640> get<00:35:48.800> together.

00:35:49.520 --> 00:35:57.920
But<00:35:50.240> yeah,<00:35:50.480> I<00:35:50.640> think<00:35:50.800> the,<00:35:51.119> you<00:35:51.280> know,<00:35:51.520> that<00:35:51.760> outcome<00:35:52.079> of,<00:35:52.400> you<00:35:52.560> know,<00:35:52.640> especially<00:35:53.040> like<00:35:53.200> getting<00:35:53.920> the<00:35:54.240> next<00:35:54.480> generation,<00:35:55.520> it<00:35:55.680> used<00:35:55.839> to<00:35:56.000> be<00:35:56.079> kind<00:35:56.240> of<00:35:56.320> like<00:35:56.880> digital<00:35:57.359> literacy,

00:35:57.920 --> 00:36:00.720
but<00:35:58.240> now<00:35:58.400> it's<00:35:58.640> kind<00:35:58.720> of<00:35:58.800> also<00:35:59.119> like<00:35:59.520> AI<00:36:00.000> literacy.

00:36:00.720 --> 00:36:04.400
There<00:36:00.880> was<00:36:01.200> another<00:36:01.520> Wall<00:36:01.760> Street<00:36:02.000> Journal<00:36:02.320> article<00:36:02.640> about,<00:36:03.119> I<00:36:03.359> thought<00:36:03.440> it<00:36:03.520> was<00:36:03.760> really<00:36:03.920> fascinating.

00:36:04.400 --> 00:36:11.520
It<00:36:04.658> was<00:36:04.915> kind<00:36:05.173> of<00:36:05.431> the<00:36:05.689> first<00:36:05.946> round<00:36:06.204> of<00:36:06.462> college<00:36:06.720> kids<00:36:06.977> who<00:36:07.235> graduated<00:36:07.493> college<00:36:07.751> who<00:36:08.008> had<00:36:08.266> first<00:36:08.524> had,<00:36:08.782> you<00:36:09.039> know,<00:36:09.297> kind<00:36:09.555> of<00:36:09.813> ChatGPT<00:36:10.070> and<00:36:10.328> Claude<00:36:10.586> kind<00:36:10.844> of<00:36:11.101> come<00:36:11.359> on

00:36:11.520 --> 00:36:17.760
the<00:36:11.680> scene<00:36:11.839> a<00:36:12.079> number<00:36:12.160> of<00:36:12.320> years,<00:36:12.560> a<00:36:12.720> couple<00:36:12.960> years<00:36:13.040> ago,<00:36:13.599> and<00:36:13.839> now<00:36:14.000> they're<00:36:14.240> entering<00:36:14.560> the<00:36:14.800> workplace<00:36:15.200> for<00:36:15.440> the<00:36:15.680> first<00:36:15.839> time<00:36:16.320> and<00:36:16.560> how<00:36:16.720> they're<00:36:16.960> interacting<00:36:17.440> with<00:36:17.599> it

00:36:17.760 --> 00:36:21.359
and<00:36:18.150> what<00:36:18.540> employers<00:36:18.930> are<00:36:19.320> thinking<00:36:19.710> about<00:36:20.100> and<00:36:20.490> their<00:36:20.880> training.

00:36:21.359 --> 00:36:28.079
And<00:36:21.599> so<00:36:22.079> yeah,<00:36:22.240> it's<00:36:22.480> a<00:36:22.640> new,<00:36:22.960> it's<00:36:23.200> kind<00:36:23.359> of<00:36:23.440> just<00:36:23.599> a,<00:36:24.000> it's<00:36:24.160> kind<00:36:24.320> of<00:36:24.400> a<00:36:24.560> brave<00:36:24.800> new<00:36:24.960> world<00:36:25.119> right<00:36:25.359> now<00:36:26.160> and<00:36:26.240> just<00:36:26.480> how<00:36:26.880> fast<00:36:27.119> things<00:36:27.359> are<00:36:27.520> changing.

00:36:28.079 --> 00:36:32.960
So<00:36:28.400> with<00:36:28.640> that,<00:36:29.040> so<00:36:29.359> Rob,<00:36:29.599> you<00:36:29.839> mentioned<00:36:30.160> in<00:36:30.400> the<00:36:30.560> beginning<00:36:31.119> leadership,<00:36:32.000> it<00:36:32.240> is<00:36:32.400> my<00:36:32.560> favorite.

00:36:32.960 --> 00:36:35.599
I<00:36:33.227> would<00:36:33.493> love<00:36:33.760> to<00:36:34.026> hear<00:36:34.293> from<00:36:34.559> you.<00:36:34.826> What<00:36:35.092> are,<00:36:35.359> yeah.

00:36:35.599 --> 00:36:40.560
What<00:36:35.760> would<00:36:35.920> you<00:36:36.000> leave<00:36:36.160> leaders<00:36:36.480> with?<00:36:36.880> I<00:36:37.040> think<00:36:37.200> that<00:36:37.359> one<00:36:37.599> of<00:36:37.680> the<00:36:37.839> most<00:36:38.000> important<00:36:38.320> things<00:36:38.560> is,<00:36:39.200> you<00:36:39.359> know,<00:36:39.599> be<00:36:39.839> curious.

00:36:40.560 --> 00:36:43.839
Be<00:36:40.800> curious.<00:36:41.520> Ask<00:36:41.920> the<00:36:42.240> right<00:36:42.560> questions,<00:36:43.280> right?

00:36:43.839 --> 00:36:47.359
And<00:36:44.135> even<00:36:44.431> if<00:36:44.727> they're<00:36:45.023> not<00:36:45.320> the<00:36:45.616> right<00:36:45.912> questions,<00:36:46.208> ask<00:36:46.504> questions,<00:36:46.800> period.

00:36:47.359 --> 00:36:49.520
Lead<00:36:47.680> by<00:36:47.920> example<00:36:48.720> for<00:36:48.960> sure.

00:36:49.520 --> 00:36:52.560
And<00:36:50.180> put<00:36:50.840> people<00:36:51.500> first,<00:36:52.160> right?

00:36:52.560 --> 00:36:55.040
I<00:36:52.992> think<00:36:53.424> that<00:36:53.856> is<00:36:54.288> so<00:36:54.720> important.

00:36:55.040 --> 00:37:03.359
And<00:36:55.373> I,<00:36:55.707> you<00:36:56.040> know,<00:36:56.373> I<00:36:56.707> look<00:36:57.040> back<00:36:57.373> at,<00:36:57.707> you<00:36:58.040> know,<00:36:58.373> my<00:36:58.707> 30<00:36:59.040> years<00:36:59.373> and,<00:36:59.707> you<00:37:00.040> know,<00:37:00.373> military,<00:37:00.707> corporate,<00:37:01.040> and<00:37:01.373> all<00:37:01.707> of<00:37:02.040> that,<00:37:02.373> and<00:37:02.707> I<00:37:03.040> could

00:37:03.359 --> 00:37:10.320
could<00:37:03.745> remember<00:37:04.131> the<00:37:04.517> folks<00:37:04.903> that<00:37:05.289> really<00:37:05.675> helped<00:37:06.061> me<00:37:06.447> to<00:37:06.832> get<00:37:07.218> pulled<00:37:07.604> up<00:37:07.990> a<00:37:08.376> rung<00:37:08.762> on<00:37:09.148> the<00:37:09.534> ladder,<00:37:09.920> right?

00:37:10.320 --> 00:37:15.920
And<00:37:10.596> that's<00:37:10.871> the<00:37:11.147> person<00:37:11.422> that<00:37:11.698> I<00:37:11.973> always<00:37:12.249> wanted<00:37:12.524> to<00:37:12.800> be<00:37:13.076> for<00:37:13.351> my<00:37:13.627> staff,<00:37:13.902> for<00:37:14.178> people<00:37:14.453> that<00:37:14.729> I<00:37:15.004> work<00:37:15.280> with.

00:37:15.920 --> 00:37:24.160
Maybe<00:37:16.240> I<00:37:16.720> can't<00:37:17.280> do<00:37:17.520> that<00:37:17.760> for<00:37:18.079> you<00:37:18.480> physically<00:37:19.119> or<00:37:19.440> maybe<00:37:19.680> I<00:37:19.920> don't<00:37:20.079> have<00:37:20.240> the<00:37:20.400> ability<00:37:21.280> to,<00:37:21.839> you<00:37:22.000> know,<00:37:22.160> get<00:37:22.400> you<00:37:22.640> promoted,<00:37:23.119> but<00:37:23.359> maybe<00:37:23.520> I<00:37:23.760> could<00:37:23.920> give

00:37:24.160 --> 00:37:30.640
you<00:37:24.448> something<00:37:24.736> that<00:37:25.024> you<00:37:25.312> can<00:37:25.600> use<00:37:25.888> that<00:37:26.176> could<00:37:26.464> help<00:37:26.752> you<00:37:27.040> in<00:37:27.328> that<00:37:27.616> in<00:37:27.904> your<00:37:28.192> goals<00:37:28.480> and<00:37:28.768> what<00:37:29.056> you're<00:37:29.344> trying<00:37:29.632> to<00:37:29.920> achieve.

00:37:30.640 --> 00:37:34.320
And<00:37:30.880> those<00:37:31.200> people,<00:37:31.680> you<00:37:31.839> know,<00:37:32.000> even<00:37:32.320> 30<00:37:32.640> years<00:37:32.880> later,<00:37:33.280> I<00:37:33.520> still<00:37:33.680> remember<00:37:34.000> them.

00:37:34.320 --> 00:37:38.880
I<00:37:34.627> still<00:37:34.933> remember<00:37:35.240> their<00:37:35.547> name.<00:37:35.853> And<00:37:36.160> you<00:37:36.467> know,<00:37:36.773> that<00:37:37.080> to<00:37:37.387> me<00:37:37.693> is<00:37:38.000> powerful.

00:37:38.880 --> 00:37:47.520
It's<00:37:39.284> completely<00:37:39.688> powerful.<00:37:40.091> I,<00:37:40.495> leading<00:37:40.899> by<00:37:41.303> example<00:37:41.706> is<00:37:42.110> probably<00:37:42.514> one<00:37:42.918> of<00:37:43.321> the<00:37:43.725> best<00:37:44.129> things<00:37:44.533> we<00:37:44.936> can<00:37:45.340> do<00:37:45.744> and<00:37:46.148> putting<00:37:46.551> people<00:37:46.955> first,<00:37:47.359> you

00:37:47.520 --> 00:37:55.440
know,<00:37:47.827> I<00:37:48.134> mean<00:37:48.442> whether<00:37:48.749> those<00:37:49.056> people<00:37:49.363> are,<00:37:49.670> you<00:37:49.978> know,<00:37:50.285> our<00:37:50.592> the<00:37:50.899> people<00:37:51.206> that<00:37:51.514> we<00:37:51.821> serve<00:37:52.128> in<00:37:52.435> our<00:37:52.742> community,<00:37:53.050> our<00:37:53.357> staff,<00:37:53.664> treat<00:37:53.971> people<00:37:54.278> the<00:37:54.586> way<00:37:54.893> you<00:37:55.200> would

00:37:55.440 --> 00:37:58.560
like<00:37:55.771> to<00:37:56.103> be<00:37:56.434> treated,<00:37:56.766> right?<00:37:57.097> It's<00:37:57.429> so<00:37:57.760> important.

00:37:58.560 --> 00:38:02.560
But,<00:37:58.907> you<00:37:59.253> know,<00:37:59.600> that's<00:37:59.947> been<00:38:00.293> the<00:38:00.640> basis<00:38:00.987> of<00:38:01.333> my<00:38:01.680> leadership.

00:38:02.560 --> 00:38:10.560
And<00:38:02.874> you<00:38:03.187> know,<00:38:03.501> I<00:38:03.814> think<00:38:04.128> what<00:38:04.442> it's<00:38:04.755> gotten<00:38:05.069> me<00:38:05.382> here,<00:38:05.696> I<00:38:06.010> came,<00:38:06.323> you<00:38:06.637> know,<00:38:06.950> again,<00:38:07.264> you<00:38:07.578> mentioned<00:38:07.891> before,<00:38:08.205> you<00:38:08.518> know,<00:38:08.832> through<00:38:09.146> the<00:38:09.459> CISO<00:38:09.773> roles<00:38:10.086> and<00:38:10.400> then

00:38:10.560 --> 00:38:16.560
through<00:38:11.040> the<00:38:11.520> CIO<00:38:12.000> role.<00:38:12.480> So<00:38:12.960> I've<00:38:13.439> got<00:38:13.919> both<00:38:14.399> sides<00:38:14.879> of<00:38:15.359> perspective,<00:38:15.839> right?

00:38:16.560 --> 00:38:25.040
But<00:38:16.720> the<00:38:16.960> one<00:38:17.200> perspective<00:38:17.760> that<00:38:18.000> is<00:38:18.240> my<00:38:18.480> shared<00:38:18.800> vision<00:38:19.280> is,<00:38:19.760> you<00:38:19.920> know,<00:38:20.160> people<00:38:20.960> and,<00:38:21.599> you<00:38:21.760> know,<00:38:22.480> working<00:38:22.800> in<00:38:22.960> a<00:38:23.200> collaborative<00:38:23.760> fashion,<00:38:24.320> working<00:38:24.640> together.

00:38:25.040 --> 00:38:28.160
We're<00:38:25.359> stronger<00:38:25.760> together<00:38:26.480> than<00:38:26.800> we<00:38:27.040> are<00:38:27.599> alone.

00:38:28.160 --> 00:38:30.800
You<00:38:28.320> know,<00:38:28.480> this<00:38:28.640> is<00:38:28.880> not,<00:38:29.200> we<00:38:29.359> don't<00:38:29.520> live<00:38:29.680> on<00:38:29.839> an<00:38:30.000> island.

00:38:30.800 --> 00:38:33.040
We<00:38:31.040> can't<00:38:31.359> govern<00:38:31.920> on<00:38:32.160> an<00:38:32.320> island,<00:38:32.800> right?

00:38:33.040 --> 00:38:37.760
We<00:38:33.200> have<00:38:33.359> to<00:38:33.520> work<00:38:33.680> together,<00:38:34.400> put<00:38:34.560> your<00:38:34.800> people<00:38:35.040> first<00:38:35.680> and<00:38:36.160> you<00:38:36.320> know,<00:38:36.560> lead<00:38:36.800> by<00:38:37.119> example.

00:38:37.760 --> 00:38:40.560
Those,<00:38:38.103> to<00:38:38.446> me,<00:38:38.789> is<00:38:39.131> a<00:38:39.474> recipe<00:38:39.817> for<00:38:40.160> success.

00:38:40.560 --> 00:38:45.040
And<00:38:40.837> I<00:38:41.115> think,<00:38:41.392> you<00:38:41.669> know,<00:38:41.947> I<00:38:42.224> don't<00:38:42.501> know<00:38:42.779> that<00:38:43.056> many<00:38:43.333> people<00:38:43.611> would<00:38:43.888> argue<00:38:44.165> that<00:38:44.443> point,<00:38:44.720> right?

00:38:45.040 --> 00:38:48.160
So,<00:38:45.359> uh,<00:38:45.520> for<00:38:45.760> sure<00:38:46.160> that's<00:38:46.480> been<00:38:46.720> very<00:38:47.359> successful<00:38:47.760> for<00:38:48.000> me.

00:38:48.160 --> 00:38:52.560
Joe,<00:38:48.536> I<00:38:48.912> love<00:38:49.288> that.<00:38:49.664> Okay.<00:38:50.040> To<00:38:50.416> recap,<00:38:50.792> be<00:38:51.168> curious,<00:38:51.544> ask<00:38:51.920> questions.

00:38:52.560 --> 00:39:00.960
There's<00:38:52.800> a<00:38:52.960> great<00:38:53.119> quote<00:38:53.359> I<00:38:53.599> was<00:38:53.680> reading<00:38:54.240> by<00:38:54.960> Andy<00:38:55.440> Stanley,<00:38:56.240> but<00:38:56.560> basically<00:38:56.880> it's<00:38:57.040> like<00:38:57.200> the<00:38:57.440> leaders<00:38:57.839> who<00:38:58.160> are<00:38:58.320> unwilling<00:38:58.880> to<00:38:59.119> listen<00:38:59.680> are<00:38:59.920> soon<00:39:00.160> going<00:39:00.240> to<00:39:00.400> be<00:39:00.560> surrounded

00:39:00.960 --> 00:39:06.160
by<00:39:01.208> people.<00:39:01.456> I'm<00:39:01.704> kind<00:39:01.952> of<00:39:02.200> butchering<00:39:02.448> this<00:39:02.696> right<00:39:02.944> now,<00:39:03.192> but<00:39:03.440> basically<00:39:03.688> by<00:39:03.936> people<00:39:04.184> who<00:39:04.432> are<00:39:04.680> never<00:39:04.928> going<00:39:05.176> to<00:39:05.424> tell<00:39:05.672> them<00:39:05.920> anything.

00:39:06.160 --> 00:39:11.119
They're<00:39:06.421> just<00:39:06.683> going<00:39:06.944> to<00:39:07.205> be<00:39:07.466> in<00:39:07.728> their<00:39:07.989> own<00:39:08.250> world,<00:39:08.511> right?<00:39:08.773> So<00:39:09.034> be<00:39:09.295> curious,<00:39:09.556> listen,<00:39:09.818> ask<00:39:10.079> questions.

00:39:11.119 --> 00:39:16.720
Yeah.<00:39:11.395> Lead<00:39:11.670> by<00:39:11.946> example.<00:39:12.221> Again,<00:39:12.497> it's<00:39:12.772> kind<00:39:13.048> of<00:39:13.323> one<00:39:13.599> of<00:39:13.875> those<00:39:14.150> where<00:39:14.426> it's<00:39:14.701> kind<00:39:14.977> of<00:39:15.252> like<00:39:15.528> being<00:39:15.803> a<00:39:16.079> parent.

00:39:16.720 --> 00:39:19.280
Like<00:39:17.119> more<00:39:17.440> is<00:39:17.839> caught<00:39:18.400> than<00:39:18.720> taught.

00:39:19.280 --> 00:39:21.440
And<00:39:19.520> so,<00:39:20.000> yeah,<00:39:20.320> leading<00:39:20.640> by<00:39:20.800> example.

00:39:21.440 --> 00:39:28.880
And<00:39:21.680> I<00:39:22.000> think<00:39:22.240> another<00:39:22.720> kind<00:39:22.880> of<00:39:22.960> piece<00:39:23.200> that's<00:39:23.359> underrated<00:39:23.839> about<00:39:24.079> that<00:39:24.240> is<00:39:24.560> a<00:39:24.880> lot<00:39:25.040> of<00:39:25.200> people<00:39:26.079> will<00:39:26.320> never<00:39:26.720> say<00:39:26.960> anything,<00:39:27.359> but<00:39:27.599> they're<00:39:27.839> always<00:39:28.160> watching<00:39:28.480> you.

00:39:28.880 --> 00:39:32.000
You<00:39:29.119> might<00:39:29.200> not<00:39:29.359> hear<00:39:29.520> it,<00:39:29.839> but<00:39:30.079> a<00:39:30.240> lot<00:39:30.320> of<00:39:30.480> people<00:39:30.640> are<00:39:30.880> always<00:39:31.119> watching<00:39:31.440> you.

00:39:32.000 --> 00:39:38.320
Especially<00:39:32.240> when<00:39:32.400> you're<00:39:32.560> a<00:39:32.720> leader.<00:39:33.200> Probably<00:39:33.440> the<00:39:33.599> thing<00:39:33.680> I've<00:39:33.920> learned<00:39:34.079> the<00:39:34.320> most<00:39:34.640> when<00:39:35.280> just<00:39:35.599> hosting<00:39:36.000> the<00:39:36.240> podcast,<00:39:37.040> especially<00:39:37.280> when<00:39:37.440> I'm<00:39:37.599> at<00:39:37.760> an<00:39:37.920> event.

00:39:38.320 --> 00:39:45.520
Everybody's<00:39:38.591> watching<00:39:38.861> me.<00:39:39.132> [laughter]<00:39:39.403> It's<00:39:39.674> kind<00:39:39.944> of<00:39:40.215> a<00:39:40.486> weird<00:39:40.757> thing,<00:39:41.027> but<00:39:41.298> you<00:39:41.569> even<00:39:41.840> as<00:39:42.110> a<00:39:42.381> leader,<00:39:42.652> like<00:39:42.922> I<00:39:43.193> think<00:39:43.464> just<00:39:43.735> when<00:39:44.005> if<00:39:44.276> you're<00:39:44.547> a<00:39:44.818> CIO<00:39:45.088> and<00:39:45.359> you're

00:39:45.520 --> 00:39:47.280
going<00:39:45.599> to<00:39:45.760> an<00:39:45.920> event,<00:39:46.160> like<00:39:46.320> people<00:39:46.560> are<00:39:46.720> watching<00:39:46.880> you,<00:39:47.200> right?

00:39:47.280 --> 00:39:54.079
And<00:39:47.440> so<00:39:47.599> you<00:39:47.760> kind<00:39:47.839> of<00:39:47.920> have<00:39:48.079> to<00:39:48.160> set<00:39:48.320> the<00:39:48.400> tone,<00:39:48.720> set<00:39:48.880> the<00:39:49.040> example,<00:39:49.359> and<00:39:50.079> yeah,<00:39:50.400> putting<00:39:50.720> people<00:39:50.960> first,<00:39:51.680> you<00:39:51.839> know,<00:39:52.240> caring<00:39:52.560> for<00:39:52.720> your<00:39:52.960> people,<00:39:53.359> understanding<00:39:53.839> what

00:39:54.079 --> 00:40:01.599
they're<00:39:54.320> going<00:39:54.560> through.<00:39:55.920> Um,<00:39:56.480> if<00:39:56.640> you've<00:39:56.880> got<00:39:56.960> somebody<00:39:57.200> who's<00:39:57.359> at<00:39:57.520> the<00:39:57.599> help<00:39:57.839> desk,<00:39:58.480> right,<00:39:59.040> they're<00:39:59.280> not<00:39:59.440> just<00:39:59.680> working<00:39:59.920> the<00:40:00.160> help<00:40:00.320> desk,<00:40:00.640> they<00:40:01.040> probably<00:40:01.280> also<00:40:01.520> have

00:40:01.599 --> 00:40:06.560
another<00:40:02.000> life.<00:40:02.320> So,<00:40:02.880> you<00:40:03.040> know,<00:40:03.280> probably<00:40:03.599> getting<00:40:03.839> to<00:40:04.000> know<00:40:04.079> them<00:40:04.320> or<00:40:04.560> anyone<00:40:04.800> on<00:40:04.960> your<00:40:05.119> leadership<00:40:05.520> team<00:40:05.839> or<00:40:06.079> whatever.

00:40:06.560 --> 00:40:11.680
So,<00:40:06.817> no,<00:40:07.074> I<00:40:07.331> think<00:40:07.587> those<00:40:07.844> are<00:40:08.101> great<00:40:08.358> and<00:40:08.615> I<00:40:08.872> love<00:40:09.128> that<00:40:09.385> you<00:40:09.642> have<00:40:09.899> the<00:40:10.156> different<00:40:10.413> domains<00:40:10.669> of<00:40:10.926> service<00:40:11.183> is<00:40:11.440> awesome.

00:40:11.680 --> 00:40:14.880
I<00:40:11.839> always<00:40:12.000> love<00:40:12.160> that<00:40:12.400> kind<00:40:12.480> of<00:40:12.560> stuff.<00:40:12.800> So,<00:40:13.200> well,<00:40:13.440> Rob,<00:40:13.760> thank<00:40:13.839> you<00:40:13.920> for<00:40:14.079> coming<00:40:14.160> on<00:40:14.400> the<00:40:14.480> show.

00:40:14.880 --> 00:40:20.000
We<00:40:15.218> could<00:40:15.557> have<00:40:15.895> several<00:40:16.234> other<00:40:16.572> conversations<00:40:16.911> but<00:40:17.249> hopefully<00:40:17.588> I<00:40:17.926> will<00:40:18.265> see<00:40:18.603> you<00:40:18.942> soon<00:40:19.280> somewhere.

00:40:20.000 --> 00:40:24.560
We<00:40:20.240> will<00:40:20.320> meet<00:40:20.480> in<00:40:20.720> person<00:40:20.880> at<00:40:21.119> some<00:40:21.280> point.<00:40:21.520> But<00:40:21.680> I<00:40:21.839> really<00:40:22.000> appreciate<00:40:22.240> you<00:40:22.400> coming<00:40:22.560> on<00:40:22.720> the<00:40:22.880> show<00:40:23.200> and<00:40:23.520> we'll<00:40:23.760> have<00:40:23.920> to<00:40:24.000> have<00:40:24.079> you<00:40:24.240> back.

00:40:24.560 --> 00:40:27.839
Thank<00:40:24.640> you,<00:40:24.800> Joey.<00:40:25.119> I<00:40:25.359> really<00:40:25.520> appreciate<00:40:25.839> it.

```