#243: CalSTRS & California DMV — Your Risk Is My Risk

In this episode, Joe Toste sits down with Ashish Jain, CIO, CalSTRS, Prashant Mittal, CIO at California DMV, and Hillary Courtney, Managing Partner at Info-Tech Research Group, live at CalSTRS in West Sacramento. The group discusses the deep, decades-long relationship between Prashant and Ashish, exploring how trust and mutual understanding form the foundation of successful IT and business alignment.

The conversation dives into major modernization initiatives at both the California DMV and CalSTRS. Prashant shares how the DMV successfully established an AI lab to tackle a massive backlog of system defects, drastically accelerating their modernization timeline. Meanwhile, Ashish explains CalSTRS's thoughtful approach to AI governance, emphasizing the importance of keeping a human in the loop and establishing strict security guardrails.

Finally, the guests reflect on their experiences at Info-Tech Live and discuss the value of strategic partnerships. Hillary highlights how Info-Tech serves as a force multiplier for public sector organizations, helping IT leaders navigate complex political, budget, and technological challenges to deliver real business value.

Key takeaways

• True IT modernization is customer-centric and focuses on optimizing business processes rather than just replacing old technology with shiny new tools.
• Building deep trust and open communication between IT and business units ensures that organizational risks and pain points are shared and solved collaboratively.
• DMV's AI lab demonstrated that injecting AI into development workflows can accelerate defect resolution from 50 fixes in six weeks to 450 in eight weeks.
• A robust AI governance framework with strict guardrails, private networks, and human-in-the-loop validation is essential for protecting sensitive public sector data.
• Strategic research partners like Info-Tech act as powerful force multipliers, helping public sector CIOs operationalize strategy and upskill their teams.

Highlights

• 2:27 — The 27-year relationship between Prashant and Ashish
• 13:02 — Why your business risk is my risk in IT
• 21:58 — Defining customer-centric modernization at the DMV
• 28:13 — Overcoming modernization bottlenecks with an AI lab
• 33:42 — Establishing strict AI governance and guardrails
• 45:20 — Managing agentic AI and preventing model drift
• 57:16 — How Info-Tech acts as a force multiplier

00:00:00 Welcome and Introductions
00:02:10 A Long-Standing Professional Relationship
00:04:13 Modernization Efforts at CalSTRS
00:10:20 Prioritizing Business Needs Over Technology
00:19:22 Customer-Centric Modernization at California DMV
00:26:06 Accelerating Modernization with AI
00:32:20 AI Governance and Guardrails
00:44:55 Key Takeaways from Info-Tech Live
00:51:43 The Value of Strategic Partnerships

WEBVTT

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each<00:03:20.959> other.<00:03:21.440> And<00:03:21.599> when<00:03:21.760> I<00:03:21.920> joined<00:03:22.159> CalSTRS<00:03:22.800> I<00:03:22.959> would<00:03:23.120> say<00:03:23.519> the<00:03:23.840> trust<00:03:24.080> that<00:03:24.319> I<00:03:24.560> got<00:03:24.720> from<00:03:24.879> him<00:03:25.040> and<00:03:25.280> other<00:03:25.519> leadership<00:03:26.239> certainly<00:03:26.640> enabled<00:03:27.040> me<00:03:27.200> to<00:03:27.840> bring<00:03:28.159> I<00:03:28.480> said<00:03:28.800> better

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bonding<00:03:29.519> between<00:03:29.680> the<00:03:29.920> business<00:03:30.080> and<00:03:30.400> IT<00:03:30.560> in<00:03:30.720> general<00:03:31.280> compared<00:03:31.599> to<00:03:31.760> how<00:03:31.920> it<00:03:32.159> was<00:03:32.319> before.

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So<00:03:32.799> I<00:03:33.040> think<00:03:33.120> that<00:03:33.599> that<00:03:34.159> important<00:03:34.720> seat<00:03:35.040> that<00:03:35.680> we<00:03:36.080> put<00:03:36.319> on<00:03:36.480> the<00:03:36.640> ground<00:03:37.200> I<00:03:37.360> think<00:03:37.440> it<00:03:37.599> is<00:03:37.760> certainly<00:03:38.159> paying<00:03:38.400> the<00:03:38.640> dues<00:03:38.959> I<00:03:39.120> I<00:03:39.360> hope<00:03:39.519> for<00:03:39.599> the<00:03:39.760> CalSTRS<00:03:40.239> organization<00:03:40.720> now.

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It<00:03:47.599> just<00:03:47.760> leads<00:03:47.920> to<00:03:48.080> chaos<00:03:48.720> dysfunction.<00:03:49.840> I<00:03:50.080> talk<00:03:50.239> about<00:03:50.640> I<00:03:50.879> coach<00:03:51.120> high<00:03:51.280> school<00:03:51.440> basketball.

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I<00:03:51.920> talk<00:03:52.000> about<00:03:52.080> this<00:03:52.239> all<00:03:52.319> the<00:03:52.400> time<00:03:52.560> on<00:03:52.720> the<00:03:52.879> podcast.<00:03:53.280> But<00:03:53.360> you<00:03:53.519> can<00:03:53.599> have<00:03:53.680> the<00:03:53.920> same<00:03:54.080> team<00:03:54.799> but<00:03:55.040> if<00:03:55.120> they<00:03:55.280> don't<00:03:55.440> buy<00:03:55.599> in,<00:03:56.080> if<00:03:56.319> everyone's<00:03:56.720> not<00:03:56.879> on<00:03:57.040> the<00:03:57.200> same<00:03:57.360> page,<00:03:57.760> it

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just<00:03:58.080> results<00:03:58.319> in<00:03:58.640> turnovers,<00:03:59.519> missed<00:03:59.840> opportunities.

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And<00:04:01.200> so<00:04:01.280> I<00:04:01.519> love<00:04:01.680> that<00:04:02.000> there's<00:04:02.400> this<00:04:02.720> relationship<00:04:03.280> here.

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Ashish,<00:04:04.400> so<00:04:04.560> you<00:04:04.799> were<00:04:04.879> at<00:04:05.040> his<00:04:05.200> wedding.

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There's<00:04:05.760> maybe<00:04:06.000> some<00:04:06.159> photos,<00:04:06.560> maybe<00:04:06.799> not.<00:04:07.439> That's<00:04:07.599> another<00:04:07.840> podcast<00:04:08.159> episode.

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So<00:04:13.360> California<00:04:13.760> DMV<00:04:14.159> is<00:04:14.319> probably<00:04:14.560> more<00:04:14.799> well-known<00:04:15.360> I<00:04:15.519> feel<00:04:15.599> like<00:04:15.920> just<00:04:16.079> across<00:04:16.239> the<00:04:16.479> state<00:04:16.560> of<00:04:16.720> California.

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Tell<00:04:17.519> us<00:04:17.680> a<00:04:17.759> little<00:04:17.840> bit<00:04:17.919> more<00:04:18.000> about<00:04:18.160> CalSTRS<00:04:18.720> though<00:04:18.880> for<00:04:19.040> those<00:04:19.199> who<00:04:19.359> don't<00:04:19.440> know<00:04:19.600> about<00:04:19.759> CalSTRS<00:04:20.479> and<00:04:20.639> then<00:04:20.799> we<00:04:20.959> can<00:04:21.040> talk<00:04:21.120> a<00:04:21.280> little<00:04:21.359> bit<00:04:21.519> more<00:04:21.680> about<00:04:21.919> the<00:04:22.240> relationship.

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We<00:04:29.040> do<00:04:29.520> the<00:04:29.840> retirement<00:04:30.400> security<00:04:30.800> for<00:04:31.280> our<00:04:31.840> California<00:04:32.479> public<00:04:32.800> educators<00:04:33.759> for<00:04:34.000> behind<00:04:34.320> that<00:04:34.639> mission.

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We<00:04:35.680> have<00:04:35.759> a<00:04:36.000> very<00:04:36.240> large<00:04:36.639> complex<00:04:37.040> IT<00:04:37.440> environment.

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So<00:04:39.199> the<00:04:40.240> we<00:04:40.880> my<00:04:41.199> team<00:04:41.520> supports<00:04:42.080> pension<00:04:42.560> administration,<00:04:43.680> financial<00:04:44.240> systems,<00:04:45.280> investment<00:04:45.759> operations,<00:04:46.800> data

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infrastructure<00:04:48.320> and<00:04:48.560> now<00:04:49.199> data<00:04:49.600> and<00:04:49.840> AI<00:04:50.320> is<00:04:50.560> a<00:04:50.720> big<00:04:50.960> thing.

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We<00:04:58.240> were<00:04:58.479> using<00:04:59.360> a<00:04:59.600> mainframe<00:05:00.400> two<00:05:00.639> decades<00:05:01.040> old<00:05:01.440> system.

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We<00:05:02.240> replaced<00:05:02.560> that<00:05:02.800> one.<00:05:03.360> We<00:05:03.600> are<00:05:03.680> going<00:05:03.840> through<00:05:04.080> the<00:05:04.240> stabilization<00:05:05.040> and<00:05:05.680> improving<00:05:06.080> the<00:05:06.320> system<00:05:06.720> as<00:05:07.039> we<00:05:07.199> go<00:05:07.600> as<00:05:07.919> well<00:05:08.080> as<00:05:08.479> expanding<00:05:09.039> our<00:05:09.360> technology<00:05:10.240> and

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infrastructure<00:05:11.600> for<00:05:12.000> now<00:05:12.320> to<00:05:12.720> make<00:05:12.960> a<00:05:13.120> room<00:05:13.360> for<00:05:14.080> AI<00:05:14.400> and<00:05:14.639> data.

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So<00:05:15.280> I<00:05:15.600> think<00:05:15.680> that's<00:05:16.160> the<00:05:16.400> right<00:05:16.639> now<00:05:16.720> in<00:05:16.880> the<00:05:17.039> top<00:05:17.199> of<00:05:17.280> the<00:05:17.440> mind<00:05:18.000> and<00:05:18.240> how<00:05:18.479> we<00:05:18.639> can<00:05:18.800> pivot<00:05:19.199> in<00:05:19.360> a<00:05:19.600> manner<00:05:19.840> that<00:05:20.320> the<00:05:20.960> big<00:05:21.199> system<00:05:21.600> is<00:05:21.919> now<00:05:22.160> functioning<00:05:22.960> as<00:05:23.199> well

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as<00:05:24.000> how<00:05:24.320> we<00:05:24.560> will<00:05:25.120> do<00:05:25.840> this<00:05:26.639> overall<00:05:27.280> AI<00:05:27.919> and<00:05:28.240> how<00:05:28.479> we'll<00:05:28.800> make<00:05:29.199> sure<00:05:29.520> that<00:05:29.919> our<00:05:30.400> business<00:05:30.800> user<00:05:31.759> get

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the<00:05:32.240> tools<00:05:32.880> for<00:05:33.360> their<00:05:33.759> productivity<00:05:34.320> and<00:05:34.639> efficiency<00:05:35.120> and<00:05:35.440> the<00:05:35.600> pain<00:05:35.840> points<00:05:36.240> we<00:05:36.479> are<00:05:36.560> seeing<00:05:37.280> them<00:05:37.600> to<00:05:37.840> remove<00:05:38.320> with<00:05:38.639> AI<00:05:39.039> and<00:05:39.360> other<00:05:39.919> technology<00:05:40.560> transformation.

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So<00:05:41.680> let's<00:05:42.000> talk<00:05:42.240> about<00:05:42.960> when<00:05:43.199> you<00:05:43.440> were<00:05:43.600> at<00:05:43.759> CalSTRS.

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Let's<00:05:44.953> talk<00:05:45.268> about<00:05:45.582> some<00:05:45.896> of<00:05:46.210> the<00:05:46.525> the<00:05:46.839> big<00:05:47.153> projects<00:05:47.468> at<00:05:47.782> least<00:05:48.096> before<00:05:48.410> AI<00:05:48.725> went<00:05:49.039> mainstream.

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You<00:05:50.240> were<00:05:50.400> still<00:05:50.479> at<00:05:50.639> CalSTRS<00:05:51.199> and<00:05:51.360> now<00:05:51.520> we've<00:05:51.759> have<00:05:51.919> this<00:05:52.080> kind<00:05:52.240> of<00:05:52.320> new<00:05:52.560> era<00:05:52.720> in<00:05:52.880> the<00:05:52.960> last<00:05:53.120> four<00:05:53.360> or<00:05:53.520> five<00:05:53.759> years.

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But<00:05:54.479> what<00:05:54.720> are<00:05:54.800> some<00:05:54.960> of<00:05:55.039> the<00:05:55.199> projects<00:05:55.440> that<00:05:55.600> you<00:05:55.840> the<00:05:56.080> two<00:05:56.160> of<00:05:56.240> you<00:05:56.400> worked<00:05:56.639> on<00:05:56.800> together,<00:05:57.600> the<00:05:57.840> complexity<00:05:59.039> of<00:05:59.280> those<00:05:59.600> projects?

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Love<00:06:00.632> to<00:06:00.865> hear<00:06:01.097> from<00:06:01.330> the<00:06:01.562> two<00:06:01.794> of<00:06:02.027> you.<00:06:02.259> <00:06:02.491> Yeah,<00:06:02.724> I<00:06:02.956> would<00:06:03.189> say<00:06:03.421> I<00:06:03.653> remember<00:06:03.886> two<00:06:04.118> two<00:06:04.350> main<00:06:04.583> things<00:06:04.815> I<00:06:05.048> would<00:06:05.280> say.

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One<00:06:06.080> is<00:06:06.240> I<00:06:06.479> think<00:06:06.560> when<00:06:06.720> I<00:06:06.880> joined<00:06:07.120> CalSTRS<00:06:07.759> she<00:06:08.000> certainly<00:06:08.400> had<00:06:08.560> a<00:06:08.720> vision<00:06:08.960> to<00:06:09.600> bring<00:06:10.000> some<00:06:10.160> of<00:06:10.240> the<00:06:10.400> innovations<00:06:10.880> in<00:06:11.039> the<00:06:11.199> organization<00:06:12.160> right<00:06:12.400> rather<00:06:12.639> than<00:06:12.800> doing

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the<00:06:13.280> things<00:06:13.440> in<00:06:13.600> a<00:06:13.840> traditional<00:06:14.240> way.<00:06:14.880> So<00:06:15.039> I<00:06:15.280> think<00:06:15.360> one<00:06:15.520> of<00:06:15.600> the<00:06:15.759> role<00:06:15.919> that<00:06:16.160> I<00:06:16.319> assumed<00:06:16.720> here<00:06:16.960> was<00:06:17.520> was<00:06:17.840> around<00:06:18.160> bringing<00:06:18.479> some<00:06:18.720> innovations<00:06:19.280> and<00:06:19.520> transformations

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within<00:06:20.720> the<00:06:20.880> organization<00:06:21.520> and<00:06:21.680> once<00:06:22.000> we<00:06:22.240> had<00:06:22.479> that<00:06:22.720> in<00:06:22.960> place<00:06:23.280> or<00:06:23.520> the<00:06:23.759> foundation<00:06:24.160> was<00:06:24.319> in<00:06:24.560> place<00:06:25.199> I<00:06:25.440> was<00:06:25.520> trusted<00:06:25.840> to<00:06:26.160> lead<00:06:26.400> the<00:06:26.800> pension<00:06:27.199> solution<00:06:27.440> modernization

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at<00:06:28.160> that<00:06:28.319> time.<00:06:28.639> So<00:06:29.039> that<00:06:29.280> was<00:06:29.360> the<00:06:29.600> largest<00:06:29.840> modernization<00:06:30.400> that<00:06:30.800> that<00:06:31.280> I<00:06:31.520> was<00:06:31.600> asked<00:06:31.840> to<00:06:32.000> let<00:06:32.400> and<00:06:32.720> I<00:06:32.960> left<00:06:33.199> CalSTRS<00:06:33.759> but<00:06:34.000> suddenly<00:06:34.319> the<00:06:34.560> team<00:06:34.800> carried<00:06:35.120> forward<00:06:35.360> that

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modernization<00:06:36.160> and<00:06:36.479> they<00:06:36.720> were<00:06:36.880> they<00:06:37.120> went<00:06:37.360> live.

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So<00:06:37.919> that's<00:06:38.240> a<00:06:38.479> big<00:06:38.639> accomplishment<00:06:39.199> that<00:06:39.759> I<00:06:40.000> feel<00:06:40.240> proud<00:06:40.400> to<00:06:40.560> be<00:06:40.720> associated<00:06:41.120> with<00:06:41.360> in<00:06:41.520> the<00:06:41.680> time<00:06:41.759> I<00:06:42.000> was<00:06:42.080> here.

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So<00:06:42.479> I<00:06:42.639> bring<00:06:42.800> Prashant<00:06:43.680> maybe<00:06:43.840> he<00:06:44.080> forgot<00:06:44.400> about<00:06:44.560> that<00:06:44.800> one<00:06:45.120> why<00:06:45.520> he<00:06:45.840> came<00:06:46.000> to<00:06:46.240> the<00:06:46.720> building<00:06:47.520> we<00:06:47.680> bring<00:06:47.919> him<00:06:48.080> for<00:06:48.319> technology<00:06:48.880> in<00:06:49.199> yeah<00:06:49.520> we<00:06:49.840> were<00:06:50.080> like<00:06:50.319> digital

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transformation<00:06:51.360> at<00:06:51.520> the<00:06:51.759> time<00:06:52.240> 2016<00:06:53.120> that<00:06:53.360> was<00:06:53.520> a<00:06:53.680> big<00:06:53.840> initiative<00:06:54.319> for<00:06:54.560> us<00:06:55.199> and<00:06:55.600> his<00:06:56.080> first<00:06:56.400> job<00:06:57.039> to<00:06:57.360> just<00:06:57.520> to<00:06:57.840> see<00:06:58.319> that<00:06:58.720> how

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we<00:06:59.199> can<00:06:59.360> bring<00:06:59.599> the<00:06:59.759> latest<00:07:00.080> and<00:07:00.319> greatest<00:07:00.960> digital<00:07:01.759> transformation<00:07:02.800> to<00:07:03.199> our<00:07:03.599> organization<00:07:04.800> and<00:07:05.039> then<00:07:05.840> for<00:07:06.160> some<00:07:06.479> reason<00:07:07.280> we

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found<00:07:08.080> out<00:07:08.240> that<00:07:08.560> now<00:07:08.800> we<00:07:09.039> have<00:07:09.120> a<00:07:09.360> big<00:07:09.919> big<00:07:10.319> project<00:07:10.800> we<00:07:11.039> have<00:07:11.199> to<00:07:11.360> kick<00:07:11.520> off<00:07:11.680> for<00:07:11.840> of<00:07:11.919> the<00:07:12.080> pension<00:07:12.639> administration<00:07:13.599> and<00:07:13.919> that's<00:07:14.160> why<00:07:14.479> he<00:07:14.960> was<00:07:15.280> the<00:07:15.520> director<00:07:15.919> over

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overseeing<00:07:17.039> the<00:07:17.520> pension<00:07:17.919> administration<00:07:18.479> project.

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The<00:07:19.680> good<00:07:19.919> thing<00:07:20.080> I<00:07:20.319> think<00:07:20.400> he<00:07:20.639> mentioned<00:07:20.880> about<00:07:21.120> the<00:07:21.360> relationship<00:07:22.479> you<00:07:22.720> talk<00:07:22.880> about<00:07:23.039> only<00:07:23.360> 8<00:07:23.599> years<00:07:23.919> I'm<00:07:24.160> dealing<00:07:24.400> with<00:07:24.560> this<00:07:24.720> guy<00:07:24.880> for<00:07:25.199> many<00:07:25.440> years<00:07:25.599> now<00:07:25.919> 25<00:07:26.240> to<00:07:26.479> 27

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years<00:07:27.186> I<00:07:27.411> think<00:07:27.637> the<00:07:27.863> relationship<00:07:28.089> <00:07:28.314> happily<00:07:28.540> though<00:07:28.766> happily<00:07:28.991> <00:07:29.217> did<00:07:29.443> you<00:07:29.669> say<00:07:29.894> yeah<00:07:30.120> I<00:07:30.346> have<00:07:30.571> to<00:07:30.797> making<00:07:31.023> sure<00:07:31.249> <00:07:31.474> yeah<00:07:31.700> but<00:07:31.926> I<00:07:32.151> think<00:07:32.377> this<00:07:32.603> the<00:07:32.829> bottom<00:07:33.054> line<00:07:33.280> is

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he<00:07:34.160> and<00:07:34.479> I<00:07:34.880> has<00:07:35.039> a<00:07:35.280> very<00:07:35.680> one<00:07:36.000> common<00:07:36.319> mission<00:07:36.960> how<00:07:37.199> we<00:07:37.440> can<00:07:37.680> help<00:07:38.000> our<00:07:38.240> business<00:07:38.560> side<00:07:39.120> I<00:07:39.360> think<00:07:39.840> we<00:07:40.160> have<00:07:40.400> a<00:07:40.720> different<00:07:41.280> way<00:07:41.520> to<00:07:41.759> do

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things<00:07:43.520> but<00:07:43.919> in<00:07:44.160> the<00:07:44.319> end<00:07:44.479> of<00:07:44.560> the<00:07:44.720> day<00:07:44.960> we<00:07:45.280> want<00:07:45.919> if<00:07:46.639> what<00:07:46.960> efforts<00:07:47.599> we<00:07:47.840> will<00:07:48.080> we<00:07:48.240> are<00:07:48.960> to<00:07:49.280> make<00:07:49.840> our<00:07:50.319> business<00:07:51.039> can

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be<00:07:51.440> nimble,<00:07:52.240> more<00:07:52.639> efficiency<00:07:53.440> is<00:07:53.680> there,<00:07:54.240> productivity<00:07:54.879> is<00:07:55.120> there<00:07:55.520> or<00:07:55.759> we<00:07:55.919> are<00:07:56.080> just<00:07:56.319> not<00:07:56.800> chasing<00:07:57.199> for<00:07:57.520> a<00:07:57.759> shiny<00:07:58.160> do<00:07:58.560> of<00:07:58.879> an<00:07:59.039> IT.

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I<00:07:59.440> I<00:07:59.599> think<00:07:59.680> there<00:07:59.919> sometimes<00:08:00.479> we<00:08:00.720> have<00:08:00.800> a<00:08:00.960> tendency<00:08:01.360> to<00:08:01.680> just<00:08:01.919> to<00:08:02.080> run<00:08:02.319> to<00:08:02.479> the<00:08:02.720> shiny<00:08:03.039> tool<00:08:03.759> but<00:08:04.000> that's<00:08:04.319> not<00:08:04.720> both<00:08:04.960> of<00:08:05.120> us.

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I<00:08:05.599> I<00:08:05.759> think<00:08:05.840> that's<00:08:06.080> a<00:08:06.319> common<00:08:06.639> thing<00:08:07.199> that<00:08:07.520> we<00:08:07.840> just<00:08:08.080> try<00:08:08.319> to<00:08:08.479> understand<00:08:09.280> from<00:08:09.520> the<00:08:09.759> business<00:08:10.160> what<00:08:10.400> the<00:08:10.639> problem<00:08:10.960> we're<00:08:11.199> trying<00:08:11.360> to<00:08:11.520> solve<00:08:12.160> and<00:08:12.800> the<00:08:13.039> technology<00:08:13.599> come

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later<00:08:14.240> and<00:08:14.479> then<00:08:14.720> they<00:08:14.879> see<00:08:15.199> how<00:08:15.440> we<00:08:15.680> can<00:08:15.919> solve<00:08:16.160> it.

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So<00:08:17.039> that's<00:08:17.360> with<00:08:17.599> the<00:08:17.759> Prashant<00:08:18.479> is<00:08:18.720> always<00:08:19.120> there.

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He<00:08:20.080> made<00:08:20.240> me<00:08:20.479> look<00:08:20.879> good<00:08:21.440> many<00:08:21.840> times<00:08:22.400> everywhere.

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So<00:08:23.360> I<00:08:23.599> can't<00:08:23.840> complain.<00:08:24.400> I'm<00:08:24.639> listening<00:08:24.960> first<00:08:25.280> time.

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I<00:08:29.520> think<00:08:29.599> that's<00:08:29.840> the<00:08:30.319> common<00:08:30.639> theme<00:08:30.879> I<00:08:31.120> find<00:08:31.440> among<00:08:31.840> two<00:08:32.000> of<00:08:32.159> us.

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We<00:08:32.959> have<00:08:33.120> been<00:08:33.279> in<00:08:33.440> IT<00:08:33.919> all<00:08:34.080> along<00:08:34.399> right<00:08:34.640> for<00:08:34.959> 25<00:08:35.440> 26<00:08:36.000> 30<00:08:36.240> years.

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But<00:08:37.599> while<00:08:37.919> in<00:08:38.959> I<00:08:39.200> think<00:08:39.279> we<00:08:39.519> are<00:08:39.680> passionate<00:08:40.080> about<00:08:40.399> business.

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I<00:08:41.120> think<00:08:41.279> that's<00:08:41.519> the<00:08:41.760> biggest<00:08:42.320> common<00:08:42.640> theme<00:08:42.880> that<00:08:43.200> I<00:08:43.440> think<00:08:43.519> we<00:08:43.760> saw<00:08:43.919> in<00:08:44.080> each<00:08:44.240> other.

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And<00:08:45.519> if<00:08:45.760> something<00:08:46.160> makes<00:08:46.399> sense<00:08:46.560> for<00:08:46.720> the<00:08:46.959> business,<00:08:47.360> we<00:08:47.600> don't<00:08:47.760> wait<00:08:47.920> for<00:08:48.080> business<00:08:48.320> to<00:08:48.560> tell<00:08:49.040> to<00:08:49.279> do<00:08:49.440> it.

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We<00:08:50.000> are<00:08:50.160> just<00:08:50.320> going<00:08:50.399> to<00:08:50.560> be<00:08:50.800> doing<00:08:51.040> it<00:08:51.279> just<00:08:51.440> because<00:08:51.680> it's<00:08:51.839> the<00:08:52.000> right<00:08:52.160> thing<00:08:52.240> to<00:08:52.399> do.

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So<00:08:52.720> I<00:08:52.880> would<00:08:53.040> say<00:08:53.440> that<00:08:53.760> common<00:08:54.000> theme<00:08:54.399> actually<00:08:55.200> made<00:08:55.440> it<00:08:55.600> much<00:08:55.839> easy<00:08:56.000> for<00:08:56.160> us<00:08:56.320> to<00:08:56.480> work<00:08:56.640> together<00:08:57.200> in<00:08:57.440> terms<00:08:57.600> of<00:08:57.680> what<00:08:57.920> we<00:08:58.000> need<00:08:58.080> to<00:08:58.160> do<00:08:58.399> part<00:08:58.560> of<00:08:58.720> our<00:08:58.959> organization.

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<00:09:00.330> So<00:09:00.661> the<00:09:00.991> two<00:09:01.322> of<00:09:01.652> you<00:09:01.983> have<00:09:02.313> great<00:09:02.643> alignment<00:09:02.974> and<00:09:03.304> then<00:09:03.635> I<00:09:03.965> imagine<00:09:04.296> because<00:09:04.626> you<00:09:04.957> both<00:09:05.287> have<00:09:05.617> bosses,<00:09:05.948> they<00:09:06.278> also<00:09:06.609> bought<00:09:06.939> into<00:09:07.270> that<00:09:07.600> vision.

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Oh<00:09:08.446> yeah.<00:09:08.731> And<00:09:09.017> mission,<00:09:09.303> right?<00:09:09.589> <00:09:09.874> Oh,<00:09:10.160> definitely.<00:09:10.446> I<00:09:10.731> think<00:09:11.017> it's<00:09:11.303> not<00:09:11.589> like<00:09:11.874> it's<00:09:12.160> a<00:09:12.446> we<00:09:12.731> are<00:09:13.017> in<00:09:13.303> the<00:09:13.589> same<00:09:13.874> mindset<00:09:14.160> and<00:09:14.446> all<00:09:14.731> what<00:09:15.017> the<00:09:15.303> beauty<00:09:15.589> of<00:09:15.874> Prashant<00:09:16.160> bring

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to<00:09:16.560> the<00:09:16.800> table<00:09:17.279> that<00:09:17.600> he<00:09:17.839> has<00:09:17.920> a<00:09:18.240> tendency<00:09:18.720> to<00:09:18.880> go<00:09:19.040> to<00:09:19.279> the<00:09:19.440> peers<00:09:20.399> even<00:09:21.120> not<00:09:21.360> in<00:09:21.519> the<00:09:21.680> peers<00:09:22.320> he<00:09:22.560> can<00:09:22.800> go<00:09:23.040> one<00:09:23.360> deep<00:09:23.680> lower<00:09:24.320> second<00:09:24.640> deep

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in<00:09:25.200> their<00:09:25.440> management<00:09:26.320> has<00:09:26.560> a<00:09:26.720> working<00:09:27.120> relationship<00:09:28.000> I<00:09:28.320> still<00:09:28.560> think<00:09:29.200> most<00:09:29.440> of<00:09:29.519> the<00:09:29.600> time<00:09:29.839> we<00:09:30.000> just<00:09:30.160> hung<00:09:30.399> up<00:09:30.560> with<00:09:30.640> this<00:09:30.880> technology<00:09:31.440> but<00:09:31.680> technology<00:09:32.080> is<00:09:32.320> the<00:09:32.560> little

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piece<00:09:33.120> to<00:09:33.279> it<00:09:33.680> but<00:09:33.920> the<00:09:34.160> relationship<00:09:34.720> the<00:09:34.880> chemistry<00:09:35.760> and<00:09:36.000> they<00:09:36.240> open<00:09:36.480> up<00:09:36.959> that<00:09:37.360> if<00:09:38.000> your<00:09:38.320> issues<00:09:38.720> and<00:09:38.959> your<00:09:39.360> risk<00:09:39.519> risk<00:09:40.080> are<00:09:40.399> my<00:09:40.640> issue<00:09:40.959> and

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my<00:09:41.360> risk.<00:09:41.839> Your<00:09:42.080> pain<00:09:42.320> is<00:09:42.560> my<00:09:42.720> pain<00:09:43.279> and<00:09:43.839> it<00:09:44.160> that<00:09:44.560> go<00:09:44.800> a<00:09:44.959> long<00:09:45.200> way.

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So<00:09:45.680> he<00:09:46.000> build<00:09:46.240> up<00:09:46.399> that<00:09:46.640> trust<00:09:46.959> relationship.<00:09:47.600> I<00:09:47.920> still<00:09:48.160> think<00:09:48.800> we<00:09:49.120> have<00:09:49.440> a<00:09:49.680> right<00:09:49.920> team<00:09:50.399> at<00:09:50.640> this<00:09:50.800> moment.

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We<00:09:51.360> are<00:09:51.440> doing<00:09:51.600> a<00:09:51.760> pension<00:09:52.000> admin<00:09:52.080> and<00:09:52.160> Mr.<00:09:52.640> stabilization<00:09:53.680> and<00:09:54.000> they<00:09:54.160> are<00:09:54.320> doing<00:09:54.560> good.

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I<00:09:55.360> have<00:09:55.600> some<00:09:56.080> my<00:09:56.399> direct<00:09:56.720> reports<00:09:57.200> working<00:09:57.440> for<00:09:57.600> me<00:09:57.760> for<00:09:58.000> 15<00:09:58.240> years<00:09:58.480> and<00:09:58.800> 17<00:09:59.200> years.

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So<00:10:00.000> we<00:10:00.240> develop<00:10:00.560> the<00:10:00.800> leaders<00:10:01.200> but<00:10:01.600> I<00:10:01.920> just<00:10:02.080> feel<00:10:02.720> that<00:10:03.440> how<00:10:04.320> this<00:10:04.720> chemistry<00:10:05.760> among<00:10:06.160> us<00:10:06.640> as<00:10:06.880> well<00:10:07.040> as<00:10:07.200> the<00:10:07.360> other<00:10:07.600> leaders<00:10:08.320> with

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my<00:10:08.800> boss<00:10:09.600> the<00:10:09.920> business<00:10:10.320> side<00:10:11.120> how<00:10:11.519> they<00:10:11.760> have<00:10:11.920> to<00:10:12.080> trust<00:10:12.640> and<00:10:12.880> if<00:10:13.120> the<00:10:13.360> trust<00:10:13.680> is<00:10:14.000> built<00:10:14.240> up<00:10:14.800> then<00:10:15.120> things<00:10:15.440> will<00:10:15.760> go<00:10:16.079> fall<00:10:16.240> into<00:10:16.560> places.

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I<00:10:17.279> think<00:10:17.360> that's<00:10:17.680> our<00:10:18.000> mantra<00:10:18.480> and<00:10:18.800> that's<00:10:19.040> why<00:10:19.200> we<00:10:19.360> are<00:10:19.519> successful.

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There's<00:10:26.560> a<00:10:26.800> team,<00:10:27.519> there's<00:10:27.839> people,<00:10:28.480> there's<00:10:28.800> probably<00:10:29.279> project<00:10:29.680> management,<00:10:30.560> right?

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So,<00:10:31.760> yeah,<00:10:32.000> Hillary,<00:10:32.399> love<00:10:32.560> to<00:10:32.720> hear<00:10:32.959> from<00:10:33.120> you.

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You've<00:10:33.583> got<00:10:33.805> your<00:10:34.028> time<00:10:34.250> at<00:10:34.473> Placer<00:10:34.696> County<00:10:34.918> and<00:10:35.141> then<00:10:35.363> which<00:10:35.586> I'm<00:10:35.809> sure<00:10:36.031> was<00:10:36.254> I<00:10:36.477> don't<00:10:36.699> even<00:10:36.922> know<00:10:37.144> how<00:10:37.367> long<00:10:37.590> you<00:10:37.812> were<00:10:38.035> at<00:10:38.257> Placer<00:10:38.480> County.

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I<00:10:39.040> think<00:10:39.120> it<00:10:39.279> was<00:10:39.839> 10<00:10:40.079> years.<00:10:40.320> Yeah.<00:10:40.480> Okay.

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So,<00:10:40.942> you're<00:10:41.163> at<00:10:41.385> Placer<00:10:41.606> County<00:10:41.828> for<00:10:42.049> 10<00:10:42.271> years.<00:10:42.492> <00:10:42.714> That's<00:10:42.935> a<00:10:43.157> really<00:10:43.378> great<00:10:43.600> experience.

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And<00:10:45.360> now<00:10:45.600> you're<00:10:45.839> also<00:10:46.399> at<00:10:46.560> InfoTech<00:10:47.600> and<00:10:48.240> externally<00:10:48.800> helping.

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And<00:10:49.920> you<00:10:50.079> were<00:10:50.240> on<00:10:50.320> the<00:10:50.399> PMO<00:10:50.880> side,<00:10:51.279> which<00:10:51.760> I<00:10:52.000> have<00:10:52.079> a<00:10:52.160> lot<00:10:52.320> of<00:10:52.399> friends<00:10:52.560> in<00:10:52.800> public<00:10:53.040> sector<00:10:53.360> on<00:10:53.519> the<00:10:53.680> PMO<00:10:54.079> side.

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It<00:10:54.480> is<00:10:54.640> a<00:10:54.800> very<00:10:55.040> complicated<00:10:56.079> and<00:10:56.880> I<00:10:57.200> would<00:10:57.360> say<00:10:57.839> complex<00:10:59.120> job<00:10:59.839> because<00:11:00.880> it's<00:11:01.200> not<00:11:01.440> like<00:11:01.680> if<00:11:01.839> you<00:11:01.920> just<00:11:02.000> say,<00:11:02.160> oh,<00:11:02.320> it's

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just<00:11:02.560> like<00:11:02.720> project<00:11:03.040> management,<00:11:03.519> right?<00:11:03.839> But<00:11:04.079> no,<00:11:04.320> there's<00:11:04.480> so<00:11:04.560> many,<00:11:04.720> there's<00:11:04.959> so<00:11:05.120> many<00:11:05.279> relationships,<00:11:06.480> there's<00:11:06.640> so<00:11:06.880> many<00:11:06.959> other<00:11:07.200> different<00:11:07.440> dynamics<00:11:08.000> involved<00:11:09.120> there,

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can<00:11:09.440> even<00:11:09.600> be<00:11:09.839> politics<00:11:10.320> involved,<00:11:11.279> getting<00:11:11.519> the<00:11:11.760> internal<00:11:12.160> team<00:11:12.399> together.<00:11:13.440> And<00:11:13.600> so,<00:11:13.760> yeah,<00:11:13.920> I'd<00:11:14.079> love<00:11:14.160> to<00:11:14.320> hear<00:11:14.480> from<00:11:14.720> you,<00:11:14.959> like<00:11:15.200> how,<00:11:15.440> like<00:11:15.680> internally,<00:11:16.320> your<00:11:16.560> time<00:11:16.640> at

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Placer<00:11:17.279> County<00:11:17.440> and<00:11:17.519> then<00:11:17.680> now<00:11:17.839> at<00:11:18.000> InfoTech,<00:11:18.640> how<00:11:18.880> you<00:11:19.120> also<00:11:19.360> help<00:11:19.760> advise<00:11:20.160> on<00:11:20.399> that<00:11:20.560> side.<00:11:21.200> I<00:11:21.440> originally<00:11:21.839> came<00:11:22.079> to<00:11:22.399> Placer<00:11:22.800> County<00:11:23.040> and<00:11:23.200> actually<00:11:23.360> worked<00:11:23.519> in<00:11:23.680> the

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county<00:11:24.079> executive<00:11:24.560> office.<00:11:24.959> So<00:11:25.120> I<00:11:25.440> was<00:11:25.680> part<00:11:26.000> of<00:11:26.399> their<00:11:27.200> management<00:11:27.760> team<00:11:28.160> to<00:11:28.560> do<00:11:28.720> a<00:11:28.880> full-scale<00:11:29.360> ERP<00:11:29.839> implementation.

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So<00:11:31.345> as<00:11:31.650> far<00:11:31.955> as<00:11:32.261> the<00:11:32.566> hearts<00:11:32.871> and<00:11:33.176> the<00:11:33.481> minds<00:11:33.786> and<00:11:34.091> the<00:11:34.397> business-centric<00:11:34.702> focus,<00:11:35.007> I<00:11:35.312> can't<00:11:35.617> tell<00:11:35.922> you<00:11:36.228> how<00:11:36.533> much<00:11:36.838> I<00:11:37.143> empathize<00:11:37.448> with<00:11:37.753> both<00:11:38.058> of<00:11:38.364> your<00:11:38.669> stories<00:11:38.974> in<00:11:39.279> that

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space<00:11:39.839> because<00:11:40.560> I,<00:11:40.800> and<00:11:41.040> I<00:11:41.279> now<00:11:41.519> in<00:11:41.839> this<00:11:42.000> role<00:11:42.320> since<00:11:42.560> I've<00:11:42.720> been<00:11:42.800> at<00:11:42.959> InfoTech,<00:11:43.600> help<00:11:43.920> so<00:11:44.240> many<00:11:44.399> different<00:11:44.640> IT<00:11:45.040> leaders<00:11:45.600> that<00:11:45.920> are<00:11:46.079> struggling<00:11:46.480> through<00:11:46.880> all<00:11:47.279> different

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versions<00:11:48.399> of<00:11:48.720> the<00:11:49.040> business<00:11:49.360> doesn't<00:11:49.600> listen<00:11:49.839> to<00:11:50.000> me,<00:11:50.320> the<00:11:50.560> business<00:11:50.800> throws<00:11:51.120> it<00:11:51.279> over<00:11:51.440> the<00:11:51.600> wall,<00:11:52.000> the<00:11:52.240> business<00:11:52.399> is<00:11:52.640> my<00:11:52.800> fantastic<00:11:53.360> partner,<00:11:54.079> the<00:11:54.240> business<00:11:54.480> is<00:11:54.720> secretly

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doing<00:11:55.600> things<00:11:55.920> that<00:11:56.240> they<00:11:56.399> don't<00:11:56.640> tell<00:11:56.800> me<00:11:56.959> about,<00:11:57.279> which<00:11:57.519> is<00:11:57.680> very<00:11:57.920> frustrating<00:11:58.399> as<00:11:58.640> an<00:11:58.880> IT<00:11:59.279> leader.

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And<00:12:00.560> that<00:12:01.200> that<00:12:01.760> focus<00:12:02.480> on<00:12:03.040> really<00:12:03.279> the<00:12:03.519> customer<00:12:03.920> perspective<00:12:04.480> first,<00:12:04.800> but<00:12:05.040> also<00:12:05.360> where<00:12:05.680> we<00:12:06.000> don't<00:12:06.160> have<00:12:06.320> jobs<00:12:06.560> in<00:12:06.800> IT<00:12:07.360> if<00:12:07.680> not<00:12:07.839> for<00:12:08.079> the

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business<00:12:08.800> reasons<00:12:09.200> for<00:12:09.360> us<00:12:09.600> being<00:12:09.839> there,<00:12:10.399> and<00:12:10.720> everything<00:12:10.959> that<00:12:11.120> we<00:12:11.279> do<00:12:11.360> in<00:12:11.600> public<00:12:11.839> sector<00:12:12.160> is<00:12:12.399> so<00:12:12.639> satisfying<00:12:13.279> because<00:12:13.519> it<00:12:13.760> actually<00:12:14.000> is<00:12:14.160> a<00:12:14.399> public<00:12:14.639> service<00:12:15.120> for<00:12:15.360> what

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we<00:12:15.680> do<00:12:15.839> in<00:12:16.079> technology<00:12:16.560> and<00:12:16.800> IT,<00:12:17.120> and<00:12:17.279> that's<00:12:17.440> what<00:12:17.839> originally<00:12:18.399> brought<00:12:18.639> me<00:12:18.720> to<00:12:18.880> the<00:12:19.040> county<00:12:19.200> is<00:12:19.440> because<00:12:19.600> I<00:12:19.760> wanted<00:12:19.920> to<00:12:20.079> do<00:12:20.240> public<00:12:20.560> service,<00:12:21.279> and<00:12:21.440> then<00:12:21.600> I<00:12:21.839> just<00:12:22.000> moved

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to<00:12:22.800> where<00:12:23.040> I<00:12:23.200> can<00:12:23.279> help<00:12:23.440> a<00:12:23.680> bunch<00:12:23.760> of<00:12:23.920> other<00:12:24.160> public<00:12:24.399> sector<00:12:24.720> IT<00:12:25.040> leaders<00:12:25.440> do<00:12:25.839> what<00:12:26.079> they<00:12:26.399> are<00:12:26.639> doing<00:12:26.800> for<00:12:27.040> service<00:12:27.440> providership,<00:12:28.160> but<00:12:28.560> it<00:12:28.880> is<00:12:29.040> crazy<00:12:29.360> how<00:12:29.680> much<00:12:30.240> I<00:12:30.560> watch

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leaders<00:12:31.440> struggle<00:12:31.920> to<00:12:32.880> make<00:12:33.120> those<00:12:33.440> partnerships<00:12:34.079> real.

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So<00:12:35.279> I<00:12:35.519> think<00:12:35.760> it's,<00:12:36.079> it<00:12:36.399> really<00:12:36.560> again<00:12:36.880> resonates<00:12:37.440> to<00:12:37.760> see<00:12:37.920> that<00:12:38.079> your<00:12:38.399> success<00:12:38.720> stories<00:12:38.959> are<00:12:39.200> because<00:12:39.440> you<00:12:39.600> built<00:12:39.839> those<00:12:40.079> relationships<00:12:41.120> one<00:12:41.440> by<00:12:41.680> one<00:12:42.079> to<00:12:42.399> make<00:12:42.560> sure

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that<00:12:43.040> the<00:12:43.360> things<00:12:43.600> that<00:12:43.839> you<00:12:44.160> were<00:12:44.320> moving<00:12:44.560> forward<00:12:44.880> for<00:12:45.200> technology<00:12:45.760> initiatives<00:12:46.720> were<00:12:47.040> perfectly<00:12:47.519> paired<00:12:47.760> for<00:12:47.920> what<00:12:48.079> the<00:12:48.320> business<00:12:48.560> needs<00:12:48.880> were.

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And<00:12:49.600> when<00:12:49.839> you<00:12:50.000> have<00:12:50.240> strong<00:12:50.560> sponsors<00:12:50.959> that<00:12:51.200> are<00:12:51.440> engaged,<00:12:52.480> it<00:12:52.720> really<00:12:53.040> helps<00:12:53.279> us<00:12:53.519> do<00:12:53.680> our<00:12:53.920> job<00:12:54.079> in<00:12:54.399> tech<00:12:54.720> because<00:12:54.959> we<00:12:55.200> can't<00:12:55.440> do<00:12:55.519> it<00:12:55.680> without<00:12:55.920> them.

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And<00:12:56.480> sometimes<00:12:56.880> that<00:12:57.120> can<00:12:57.279> be<00:12:57.680> not<00:12:57.920> an<00:12:58.160> adversarial<00:12:58.959> but<00:12:59.440> just<00:12:59.600> a<00:12:59.920> really<00:13:00.160> challenging<00:13:01.200> relationship<00:13:01.760> to<00:13:02.000> try<00:13:02.160> and<00:13:02.320> navigate.

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And<00:13:09.760> I<00:13:10.000> think<00:13:10.240> what<00:13:10.720> I<00:13:11.120> tell<00:13:11.600> our<00:13:11.920> team,<00:13:12.320> the<00:13:12.480> technical<00:13:13.120> technology<00:13:13.519> team,<00:13:14.079> that<00:13:14.639> we<00:13:14.959> had<00:13:15.200> to<00:13:15.360> build<00:13:15.680> up<00:13:15.839> a<00:13:16.079> trust<00:13:16.480> relationship,<00:13:17.360> trust<00:13:18.079> and

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the<00:13:18.560> mission.<00:13:19.279> We<00:13:19.440> have<00:13:19.600> to<00:13:19.760> understand<00:13:20.079> our<00:13:20.399> mission,<00:13:20.800> and<00:13:21.200> if<00:13:21.839> we<00:13:22.079> are<00:13:22.160> working<00:13:22.399> with<00:13:22.639> our<00:13:22.959> business<00:13:23.279> folks,<00:13:23.760> how<00:13:24.079> they<00:13:24.240> will<00:13:24.399> be<00:13:24.560> successful.

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what<00:13:25.600> we<00:13:25.839> are<00:13:26.000> implementing.<00:13:26.560> I<00:13:26.720> think<00:13:26.880> in<00:13:27.040> the<00:13:27.200> end<00:13:27.279> of<00:13:27.360> the<00:13:27.519> day,<00:13:28.000> we<00:13:28.240> have<00:13:28.399> to<00:13:28.560> make<00:13:28.800> sure<00:13:28.959> that<00:13:29.200> they<00:13:29.360> will<00:13:29.519> be<00:13:29.680> successful,<00:13:30.320> what<00:13:30.560> kind<00:13:30.720> of<00:13:30.880> technology<00:13:31.279> we<00:13:31.440> are<00:13:31.600> putting

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together.<00:13:32.720> So<00:13:33.279> the<00:13:33.600> trust,<00:13:34.240> the<00:13:34.480> transparency,<00:13:35.360> and<00:13:35.680> then<00:13:36.320> and<00:13:36.480> on<00:13:36.639> top<00:13:36.800> of<00:13:36.959> that<00:13:37.200> one,<00:13:37.600> the<00:13:37.839> risk<00:13:38.240> and<00:13:38.399> issue<00:13:38.880> is<00:13:39.120> all<00:13:39.279> these<00:13:39.600> projects<00:13:40.480> is

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there<00:13:41.200> is<00:13:41.519> not<00:13:41.839> any<00:13:42.160> single<00:13:42.480> project<00:13:42.880> didn't<00:13:43.200> go<00:13:43.360> south,<00:13:44.240> you<00:13:44.560> had<00:13:44.800> to<00:13:44.959> bring<00:13:45.519> everybody<00:13:46.079> together,<00:13:46.639> and<00:13:47.440> is<00:13:47.680> not<00:13:48.160> your<00:13:48.480> risk<00:13:49.040> is

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your<00:13:49.760> risk,<00:13:50.480> your<00:13:50.720> risk<00:13:50.959> is<00:13:51.200> our<00:13:51.519> risk,<00:13:51.839> and<00:13:52.160> how<00:13:52.480> we<00:13:52.639> are<00:13:52.880> working,<00:13:53.360> taking<00:13:53.680> the<00:13:54.000> accountability<00:13:55.200> about<00:13:55.519> that<00:13:55.839> one<00:13:56.160> and<00:13:56.480> shared<00:13:56.880> responsibility<00:13:57.839> is

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not<00:13:58.800> we,<00:13:59.120> I<00:13:59.360> don't<00:13:59.440> want,<00:13:59.680> that's<00:13:59.920> the<00:14:00.160> last<00:14:00.320> thing<00:14:00.800> that<00:14:01.120> someone<00:14:01.440> will<00:14:01.680> feel<00:14:01.920> from<00:14:02.079> the<00:14:02.320> business.

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Oh,<00:14:03.279> this<00:14:03.440> is<00:14:03.519> a<00:14:03.680> IT<00:14:04.079> project.<00:14:04.480> That's<00:14:04.639> not<00:14:04.800> the<00:14:04.959> IT<00:14:05.279> project.

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Is<00:14:06.079> our<00:14:06.399> project,<00:14:06.720> and<00:14:06.959> we<00:14:07.120> are<00:14:07.279> working<00:14:07.519> together,<00:14:08.240> and<00:14:08.480> so<00:14:08.720> the<00:14:08.959> transparency,<00:14:09.680> the<00:14:09.920> trust,<00:14:10.800> and<00:14:11.279> understanding<00:14:11.839> the<00:14:12.160> business<00:14:12.880> is<00:14:13.199> really<00:14:13.519> important.

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How<00:14:14.320> do<00:14:14.480> you<00:14:14.639> go<00:14:14.720> about<00:14:15.199> communicating<00:14:15.839> that<00:14:16.079> throughout<00:14:16.399> the<00:14:16.639> organization?

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So<00:14:17.839> we<00:14:18.079> have<00:14:18.160> a<00:14:18.320> very<00:14:18.560> good<00:14:18.720> communication<00:14:19.279> team,<00:14:19.839> is<00:14:20.320> shout<00:14:20.560> out<00:14:20.959> weekly<00:14:21.360> basis.

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If<00:14:22.480> it's<00:14:22.720> anything<00:14:23.199> new<00:14:23.760> is<00:14:24.079> we<00:14:24.399> are,<00:14:24.880> or<00:14:25.120> we<00:14:25.279> are<00:14:25.440> going<00:14:25.760> out,<00:14:26.399> we<00:14:26.639> provide<00:14:27.040> that<00:14:27.279> one.

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We<00:14:28.079> have<00:14:28.160> a<00:14:28.320> gamification<00:14:29.120> sometimes<00:14:29.519> we<00:14:29.760> do<00:14:30.240> to<00:14:30.480> just<00:14:30.720> so<00:14:30.880> people<00:14:31.279> can<00:14:31.519> be<00:14:31.680> excited<00:14:32.079> about<00:14:32.320> that<00:14:32.639> one.

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Communication<00:14:33.760> is<00:14:34.000> very,<00:14:34.240> is<00:14:34.560> always<00:14:35.040> challenging<00:14:35.519> part.

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If<00:14:36.240> you<00:14:36.399> do<00:14:36.639> more,<00:14:37.120> then<00:14:37.440> people<00:14:37.680> just<00:14:37.839> say,<00:14:37.920> hey,<00:14:38.160> it's<00:14:38.399> too<00:14:38.639> much<00:14:38.800> going<00:14:39.040> on.

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If<00:14:39.600> you<00:14:39.760> do<00:14:39.920> less,<00:14:40.320> we<00:14:40.560> are<00:14:40.639> not<00:14:40.959> aware<00:14:41.279> of.

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So<00:14:42.240> I<00:14:42.480> think<00:14:42.560> is<00:14:42.959> one<00:14:43.279> thing<00:14:43.440> in<00:14:43.760> our<00:14:44.000> favor<00:14:44.320> in<00:14:44.720> CalSTRS<00:14:45.760> because<00:14:46.079> we<00:14:46.320> all<00:14:46.560> are<00:14:46.720> working<00:14:46.959> together.

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So<00:14:48.079> if<00:14:48.320> you<00:14:48.560> are<00:14:48.720> hearing<00:14:49.120> something<00:14:49.360> in<00:14:49.600> the<00:14:49.839> different<00:14:50.160> floor<00:14:50.480> that<00:14:50.800> we<00:14:51.040> don't<00:14:51.279> know<00:14:51.519> about<00:14:51.839> anything<00:14:52.320> about<00:14:52.639> this<00:14:52.959> project<00:14:53.279> or<00:14:53.600> something,<00:14:54.079> we<00:14:54.320> right<00:14:54.560> away<00:14:55.199> just<00:14:55.519> send

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out<00:14:55.920> the<00:14:56.079> feeler<00:14:56.639> for<00:14:56.880> that.<00:14:57.040> I<00:14:57.279> think<00:14:57.519> that's<00:14:57.760> the<00:14:57.920> beauty<00:14:58.160> of<00:14:58.399> our<00:14:58.639> that<00:14:59.040> everybody<00:14:59.440> is<00:14:59.920> the<00:15:00.160> North<00:15:00.480> Star<00:15:00.720> is<00:15:00.880> our<00:15:01.199> mission<00:15:01.760> and<00:15:02.240> everybody<00:15:02.720> is<00:15:02.959> behind<00:15:03.360> that<00:15:03.680> one.

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take<00:15:13.040> that<00:15:13.279> one<00:15:13.600> and<00:15:13.839> just<00:15:14.079> make<00:15:14.240> sure<00:15:14.399> that<00:15:14.959> if<00:15:15.279> we<00:15:15.440> have<00:15:15.600> to<00:15:15.680> tighten<00:15:16.000> our<00:15:16.320> communication,<00:15:17.440> the<00:15:17.600> weekly<00:15:18.000> communication,<00:15:18.480> daily<00:15:18.800> communication,<00:15:19.360> monthly<00:15:19.680> communication,

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quarterly<00:15:20.722> communication,<00:15:21.045> and<00:15:21.369> we<00:15:21.692> have<00:15:22.015> a<00:15:22.338> lot<00:15:22.662> of<00:15:22.985> avenues<00:15:23.308> to<00:15:23.631> do<00:15:23.955> that<00:15:24.278> when<00:15:24.601> we<00:15:24.924> have<00:15:25.248> a<00:15:25.571> town<00:15:25.894> hall<00:15:26.217> where<00:15:26.541> CEO<00:15:26.864> and<00:15:27.187> others<00:15:27.510> go<00:15:27.834> out,<00:15:28.157> shout<00:15:28.480> out

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for<00:15:29.279> what's<00:15:29.680> going<00:15:29.760> on<00:15:29.920> in<00:15:30.160> the<00:15:30.320> project<00:15:30.639> as<00:15:30.880> well<00:15:31.040> as<00:15:31.360> anything<00:15:32.160> across<00:15:32.639> the<00:15:32.880> organization.<00:15:33.680> So<00:15:34.000> we<00:15:34.320> very<00:15:34.560> much<00:15:34.880> tied<00:15:35.199> up<00:15:35.680> about<00:15:36.240> our<00:15:36.560> communication<00:15:37.199> in

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that<00:15:37.680> manner.<00:15:38.079> Feedback<00:15:38.560> always<00:15:38.880> come<00:15:39.040> out.

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So<00:15:42.639> we<00:15:42.800> just<00:15:42.959> find<00:15:43.440> the<00:15:43.600> right<00:15:43.680> amount,<00:15:44.160> the<00:15:44.320> right<00:15:44.560> amount,<00:15:44.880> and<00:15:45.120> sometimes<00:15:45.600> just<00:15:45.839> feel<00:15:46.000> like,<00:15:46.240> okay,<00:15:46.480> maybe<00:15:46.720> our<00:15:47.360> communication<00:15:47.920> didn't<00:15:48.240> lend<00:15:48.399> it<00:15:48.639> up<00:15:48.880> very<00:15:49.040> well<00:15:49.519> because

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it<00:15:50.000> was<00:15:50.160> not<00:15:50.320> clear<00:15:50.639> and<00:15:50.800> all.<00:15:50.959> So<00:15:51.120> we<00:15:51.199> will<00:15:51.360> pivot.

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So<00:15:54.720> I<00:15:54.959> think<00:15:55.040> it's<00:15:55.279> all<00:15:55.440> about<00:15:55.759> learning<00:15:56.399> and<00:15:56.880> pivot<00:15:57.279> for<00:15:57.920> how<00:15:58.160> we<00:15:58.320> can<00:15:58.480> be<00:15:58.639> a<00:15:58.880> better<00:15:59.199> version<00:15:59.440> of<00:15:59.759> our<00:16:00.079> communication<00:16:00.720> style<00:16:01.040> or<00:16:01.279> something.

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Yeah.<00:16:01.920> I<00:16:02.160> still<00:16:02.399> remember<00:16:03.120> one<00:16:03.360> time<00:16:03.519> when<00:16:03.680> I<00:16:03.839> was,<00:16:04.079> it<00:16:04.240> was<00:16:04.480> example<00:16:04.800> from<00:16:05.040> CalSTRS.

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There<00:16:05.839> was<00:16:05.920> a<00:16:06.399> meeting<00:16:06.720> going<00:16:06.880> on<00:16:07.199> with<00:16:07.440> our<00:16:07.680> requirement<00:16:08.160> team,<00:16:08.480> right?

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They<00:16:08.959> were<00:16:09.120> trying<00:16:09.360> to<00:16:09.920> bring<00:16:10.160> a<00:16:10.399> new<00:16:10.560> process<00:16:11.040> to<00:16:11.600> be<00:16:11.759> in<00:16:12.000> better<00:16:12.320> compliance,<00:16:13.279> right?

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one<00:16:20.959> of<00:16:21.040> those<00:16:21.360> people<00:16:21.680> who<00:16:22.240> had<00:16:22.560> to<00:16:23.120> understand<00:16:23.600> so<00:16:23.839> we<00:16:24.000> can<00:16:24.079> be<00:16:24.240> in<00:16:24.399> compliance<00:16:24.800> of<00:16:24.959> it,<00:16:25.279> and<00:16:25.600> presentation<00:16:26.160> went<00:16:26.480> fine,<00:16:26.800> and<00:16:26.959> I<00:16:27.199> was<00:16:27.360> wondering<00:16:28.000> that<00:16:28.720> what<00:16:29.120> is

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being<00:16:29.519> asked<00:16:30.240> is<00:16:30.560> so<00:16:30.959> manual<00:16:31.440> where<00:16:32.000> it's<00:16:32.240> going<00:16:32.320> to<00:16:32.480> take<00:16:32.720> probably<00:16:33.040> thousands<00:16:33.440> of<00:16:33.600> hours<00:16:33.920> of<00:16:34.079> people's<00:16:34.399> time<00:16:34.639> every<00:16:34.959> month,<00:16:35.600> simple<00:16:36.000> process,<00:16:36.399> but<00:16:36.880> since<00:16:37.120> so<00:16:37.360> many

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people<00:16:37.680> are<00:16:37.839> involved,<00:16:38.560> just<00:16:38.959> don't<00:16:39.279> make<00:16:39.519> sense<00:16:39.759> in<00:16:39.920> today's<00:16:40.240> world,<00:16:40.560> right?<00:16:40.800> So<00:16:41.360> business<00:16:41.680> didn't<00:16:41.920> ask<00:16:42.160> for<00:16:42.480> automation.<00:16:43.279> And<00:16:43.440> I<00:16:43.600> was<00:16:43.680> thinking,<00:16:44.000> I<00:16:44.240> don't<00:16:44.399> want<00:16:44.480> to<00:16:44.560> do

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this<00:16:44.880> manually<00:16:45.360> myself,<00:16:45.920> right?<00:16:46.560> So<00:16:46.639> I<00:16:46.959> went<00:16:47.199> to<00:16:47.440> the<00:16:48.079> business<00:16:48.959> leader<00:16:49.440> who<00:16:49.680> was<00:16:49.839> providing<00:16:50.240> that<00:16:50.720> that<00:16:51.360> presentation,<00:16:51.920> and<00:16:52.079> I<00:16:52.240> said,<00:16:52.639> I<00:16:52.880> think

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you<00:17:13.120> or<00:17:13.360> are<00:17:13.520> you<00:17:13.679> going<00:17:13.760> to<00:17:13.839> see<00:17:14.000> the<00:17:14.160> opportunities<00:17:14.799> before<00:17:15.039> you<00:17:15.199> act<00:17:15.439> on<00:17:15.600> it,<00:17:15.839> right?<00:17:16.000> So<00:17:16.480> one<00:17:16.720> was<00:17:17.039> yes,<00:17:17.360> team<00:17:17.679> may<00:17:17.839> not<00:17:18.000> be<00:17:18.160> happy<00:17:18.400> with<00:17:18.559> me<00:17:18.720> in<00:17:18.880> the<00:17:18.959> beginning,<00:17:19.439> but<00:17:19.679> I

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It's<00:18:13.440> not<00:18:13.600> something<00:18:13.840> you<00:18:14.000> have<00:18:14.160> to<00:18:14.320> do<00:18:14.720> by<00:18:15.039> yourself.

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I<00:18:18.720> think<00:18:18.799> those<00:18:19.039> two<00:18:19.280> things<00:18:19.440> are<00:18:19.919> certainly<00:18:20.400> helping<00:18:20.799> us<00:18:21.120> go<00:18:21.280> in<00:18:21.440> the<00:18:21.679> direction<00:18:21.919> where<00:18:22.160> I<00:18:22.320> think<00:18:22.400> we<00:18:22.640> were<00:18:22.880> about<00:18:23.120> 10<00:18:23.360> years<00:18:23.520> back.

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Sometimes<00:18:28.240> it's<00:18:28.400> all<00:18:28.640> of<00:18:28.799> the<00:18:29.120> very<00:18:29.440> deep<00:18:29.760> technical<00:18:30.240> stuff.

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Oh,<00:18:31.200> Joe,<00:18:31.600> talk<00:18:31.840> about<00:18:32.480> communication,<00:18:33.120> and<00:18:33.360> like<00:18:33.520> it's<00:18:33.840> a,<00:18:34.400> I<00:18:34.640> heard<00:18:34.799> that<00:18:34.960> on<00:18:35.120> the<00:18:35.200> last<00:18:35.440> episode<00:18:35.760> and<00:18:36.000> I'm<00:18:36.240> like,<00:18:36.559> you<00:18:36.720> know,<00:18:37.360> it's<00:18:37.760> so<00:18:38.160> important<00:18:38.880> and<00:18:39.360> constantly

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there's<00:18:40.880> a<00:18:41.039> difference<00:18:41.280> between<00:18:42.000> going<00:18:42.240> back<00:18:42.400> to<00:18:42.559> high<00:18:42.720> school<00:18:42.880> basketball.

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Barbara's<00:18:43.616> going<00:18:43.872> to<00:18:44.128> love<00:18:44.384> this<00:18:44.640> back<00:18:44.896> here.<00:18:45.152> There's<00:18:45.408> a<00:18:45.664> difference<00:18:45.920> between<00:18:46.176> the<00:18:46.432> freshman<00:18:46.688> team,<00:18:46.944> the<00:18:47.200> JV<00:18:47.456> team,<00:18:47.712> and<00:18:47.968> the<00:18:48.224> varsity<00:18:48.480> team.

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And<00:18:48.960> do<00:18:49.039> you<00:18:49.120> know<00:18:49.200> what<00:18:49.360> the<00:18:49.520> difference<00:18:49.679> is?<00:18:50.080> Besides<00:18:50.559> physical<00:18:50.880> strength,<00:18:51.200> and<00:18:51.440> they're<00:18:51.600> a<00:18:51.760> little<00:18:51.840> bit<00:18:51.919> older,<00:18:52.559> there's<00:18:52.880> one<00:18:53.200> difference.

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Communication.<00:18:54.720> The<00:18:54.960> varsity<00:18:55.360> team<00:18:55.520> is<00:18:55.760> constantly<00:18:56.240> talking<00:18:56.640> and<00:18:56.880> they're<00:18:57.120> constantly<00:18:57.520> moving<00:18:58.000> into<00:18:58.320> the<00:18:58.480> positions<00:18:58.799> that<00:18:59.039> they<00:18:59.200> need<00:18:59.280> to<00:18:59.360> go.

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They're<00:18:59.840> not<00:19:00.080> waiting<00:19:00.799> for<00:19:01.520> it<00:19:01.760> or<00:19:02.000> the<00:19:02.080> business.

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They're<00:19:02.559> not<00:19:02.720> waiting<00:19:02.960> for<00:19:03.039> the<00:19:03.200> other<00:19:03.360> players<00:19:03.760> to<00:19:04.000> get<00:19:04.160> to<00:19:04.320> their,<00:19:04.640> just<00:19:04.799> waiting<00:19:05.039> for<00:19:05.120> them<00:19:05.280> to<00:19:05.360> hang<00:19:05.440> out<00:19:05.600> in<00:19:05.760> their<00:19:05.919> spot.

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They're<00:19:06.720> constantly<00:19:07.120> talking.<00:19:07.840> And<00:19:08.000> I<00:19:08.240> realized,<00:19:08.720> oh,<00:19:09.039> you<00:19:09.200> know<00:19:09.201> what?

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This<00:19:09.600> is<00:19:09.760> just<00:19:09.840> the<00:19:10.080> same<00:19:10.160> thing<00:19:10.320> in<00:19:10.559> organizations.<00:19:11.600> If<00:19:11.760> you<00:19:11.919> can't,<00:19:12.160> if<00:19:12.320> you<00:19:12.480> don't<00:19:12.640> communicate,<00:19:13.120> and<00:19:13.280> I,<00:19:13.360> I<00:19:13.600> prefer<00:19:13.840> to<00:19:14.000> overcommunicate.

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I<00:19:14.720> know<00:19:14.799> some<00:19:14.960> people<00:19:15.120> like,<00:19:15.360> oh,<00:19:15.520> you're<00:19:15.679> communicating<00:19:16.000> too<00:19:16.240> much.

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I<00:19:16.559> prefer<00:19:16.799> that<00:19:16.960> you<00:19:17.120> would<00:19:17.280> overcommunicate.<00:19:18.240> Be<00:19:18.400> crystal<00:19:18.720> clear.

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And<00:19:19.760> so,<00:19:20.320> I<00:19:20.640> think<00:19:20.799> that's<00:19:21.039> such<00:19:21.280> an<00:19:21.520> important<00:19:22.000> piece.

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And<00:19:22.960> then<00:19:23.440> looking<00:19:23.760> at,<00:19:24.240> if<00:19:24.480> you<00:19:24.559> look<00:19:24.640> at<00:19:24.880> California<00:19:25.440> DMV,<00:19:26.000> yeah,<00:19:26.240> the<00:19:26.400> last<00:19:26.799> x<00:19:27.120> number<00:19:27.280> of<00:19:27.440> years<00:19:28.000> it's<00:19:28.320> been<00:19:28.480> awesome.

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And<00:19:29.200> we're<00:19:29.360> going<00:19:29.440> to<00:19:29.520> jump<00:19:29.679> into<00:19:29.840> the<00:19:30.000> modernization<00:19:31.120> and<00:19:31.360> AI<00:19:31.679> piece.

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Right<00:19:32.240> now,<00:19:32.720> I'm<00:19:33.039> using<00:19:33.360> DMV<00:19:34.000> because<00:19:35.039> I<00:19:35.280> am<00:19:35.440> a<00:19:35.600> consumer.

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Everyone<00:19:36.480> here<00:19:36.559> is<00:19:36.720> a<00:19:36.880> consumer<00:19:37.200> of<00:19:37.360> services.<00:19:38.080> And<00:19:38.320> but<00:19:38.480> for<00:19:38.720> like<00:19:38.960> California,<00:19:39.440> it's<00:19:39.600> been<00:19:39.760> great<00:19:39.840> to<00:19:40.000> see<00:19:40.080> the<00:19:40.320> DMV.

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There<00:19:41.360> used<00:19:41.520> to<00:19:41.600> be,<00:19:41.840> when<00:19:42.400> I<00:19:42.640> was<00:19:42.720> a<00:19:42.960> kid,<00:19:43.280> you<00:19:43.679> could<00:19:43.840> go<00:19:43.919> to<00:19:44.080> the<00:19:44.160> DMV,<00:19:44.799> wait<00:19:45.039> in<00:19:45.200> line,<00:19:45.600> driver's<00:19:46.080> license,<00:19:46.640> that<00:19:46.799> whole<00:19:46.960> thing.

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And<00:19:47.679> now<00:19:47.919> there's<00:19:48.640> DMV<00:19:49.520> machines<00:19:50.240> inside<00:19:50.799> Albertson's,<00:19:52.080> which<00:19:52.320> is<00:19:52.720> awesome.

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It's<00:19:53.520> how<00:19:53.679> I<00:19:53.840> get<00:19:53.919> my<00:19:54.400> tags,<00:19:55.280> renewal<00:19:55.679> tags,<00:19:56.320> whether<00:19:56.640> it's<00:19:56.960> online,<00:19:58.080> you<00:19:58.240> know,<00:19:58.400> what<00:19:58.559> you<00:19:58.720> can<00:19:59.039> do<00:19:59.280> online,<00:19:59.919> how<00:20:00.080> you<00:20:00.160> can<00:20:00.240> do<00:20:00.559> identity<00:20:00.880> verification,<00:20:01.840> how

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you<00:20:02.320> can,<00:20:03.039> I<00:20:03.280> know<00:20:03.360> it's<00:20:03.760> probably<00:20:04.160> still<00:20:04.400> early,<00:20:04.720> but<00:20:04.960> I<00:20:05.200> have<00:20:05.440> the,<00:20:06.160> oh,<00:20:06.400> so<00:20:06.640> no<00:20:06.799> one<00:20:06.880> thinks<00:20:07.120> I'm<00:20:07.600> that,<00:20:07.760> moved<00:20:08.000> the<00:20:08.160> whole<00:20:08.320> table.

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As<00:20:09.074> no<00:20:09.507> one<00:20:09.941> thinks<00:20:10.375> I'm<00:20:10.808> bluffing<00:20:11.242> on<00:20:11.676> camera<00:20:12.109> right<00:20:12.543> now<00:20:12.977> as<00:20:13.411> a<00:20:13.844> California<00:20:14.278> citizen,<00:20:14.712> I<00:20:15.145> have<00:20:15.579> got<00:20:16.013> my<00:20:16.446> mobile<00:20:16.880> California

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driver's<00:20:18.240> license.<00:20:19.120> Good<00:20:19.280> job.

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I<00:20:20.080> want<00:20:20.160> to<00:20:20.240> use<00:20:20.400> that<00:20:20.640> the<00:20:20.880> next<00:20:21.039> time<00:20:21.440> at<00:20:21.760> at<00:20:22.000> the<00:20:22.240> airport.

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So<00:20:23.679> yeah,<00:20:23.919> if<00:20:24.080> you're<00:20:24.240> listening<00:20:24.480> on<00:20:24.640> audio,<00:20:25.039> no<00:20:25.280> one<00:20:25.360> knows<00:20:25.520> I<00:20:25.760> just<00:20:25.840> moved.

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But<00:20:26.240> if<00:20:26.320> you're<00:20:26.400> on<00:20:26.640> video,<00:20:27.039> you<00:20:27.360> fully<00:20:27.679> realize<00:20:28.000> I<00:20:28.159> moved,<00:20:28.480> hit<00:20:28.640> the<00:20:28.799> table,<00:20:29.200> and<00:20:30.240> I<00:20:30.320> love<00:20:30.480> it<00:20:30.640> because<00:20:30.799> there's<00:20:31.120> this<00:20:31.360> blend<00:20:31.679> between<00:20:31.840> the<00:20:32.080> physical<00:20:32.320> and<00:20:32.559> digital<00:20:32.799> world.

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And<00:20:33.120> I<00:20:33.200> know<00:20:33.280> it's<00:20:33.440> the<00:20:33.600> same<00:20:33.679> is<00:20:33.840> true<00:20:33.919> with<00:20:34.159> CalSTRS,<00:20:34.640> right?

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Oh<00:20:35.039> yeah.<00:20:35.280> The<00:20:35.440> modernization<00:20:36.000> is<00:20:36.240> for<00:20:36.480> me,<00:20:36.960> we<00:20:37.200> are<00:20:37.360> in<00:20:37.679> obviously<00:20:38.080> in<00:20:38.400> technology<00:20:38.960> space,<00:20:39.280> we<00:20:39.520> just<00:20:39.679> feel<00:20:39.840> like<00:20:40.320> replacing<00:20:40.880> technology<00:20:41.280> is<00:20:41.440> a<00:20:41.600> modernization.

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That's<00:20:42.640> not<00:20:42.799> the<00:20:42.960> case,<00:20:43.520> right?<00:20:44.159> How<00:20:44.400> we<00:20:44.559> are<00:20:44.799> changing<00:20:45.120> our<00:20:45.440> processes<00:20:46.000> for<00:20:46.320> better<00:20:46.880> is<00:20:47.120> a<00:20:47.280> secure<00:20:48.159> and<00:20:48.880> is<00:20:49.200> data,<00:20:49.520> improving<00:20:49.919> the<00:20:50.080> data<00:20:50.640> processing,

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the,<00:20:52.240> I<00:20:52.480> think<00:20:52.640> is<00:20:52.799> a<00:20:53.039> perception<00:20:53.440> out<00:20:53.679> there<00:20:54.080> the<00:20:54.320> modernization<00:20:55.039> means<00:20:55.600> we<00:20:55.919> had<00:20:56.080> to<00:20:56.320> replace<00:20:56.960> everything<00:20:57.360> in<00:20:57.600> the<00:20:57.760> technology<00:20:58.400> space<00:20:58.799> stack<00:20:59.120> and<00:20:59.600> bring

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in<00:21:00.159> new<00:21:00.400> shiny<00:21:00.799> tools,<00:21:01.520> and<00:21:01.760> for<00:21:02.080> us<00:21:02.799> if<00:21:03.039> we<00:21:03.280> just<00:21:03.440> go<00:21:03.679> back<00:21:03.840> to<00:21:04.080> technology<00:21:04.559> is<00:21:04.720> the<00:21:04.960> last<00:21:05.120> thing<00:21:05.280> we<00:21:05.520> touch,<00:21:06.000> the<00:21:06.320> business<00:21:06.559> problem,<00:21:07.120> and<00:21:07.360> in<00:21:07.600> the<00:21:08.080> during

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understanding<00:21:09.280> about<00:21:09.520> the<00:21:09.760> problem,<00:21:10.799> most<00:21:11.120> of<00:21:11.200> the<00:21:11.360> time<00:21:11.679> is<00:21:11.919> about<00:21:12.240> process,<00:21:12.720> we<00:21:12.880> have<00:21:12.960> to<00:21:13.120> improve<00:21:13.360> our<00:21:13.600> process,<00:21:13.679> process,<00:21:14.320> how<00:21:14.559> we<00:21:14.720> can<00:21:14.880> improve<00:21:15.120> our<00:21:15.360> process<00:21:15.840> is,<00:21:16.159> it's

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just<00:21:16.640> working<00:21:16.880> out<00:21:17.039> for<00:21:17.280> us.<00:21:17.520> We<00:21:17.760> have<00:21:17.840> an<00:21:18.000> innovation<00:21:19.120> kind<00:21:19.360> of<00:21:19.679> kickoff<00:21:20.559> project<00:21:21.120> per<00:21:21.360> se,<00:21:21.679> but<00:21:22.159> whatever<00:21:22.559> the<00:21:22.799> idea<00:21:23.200> is<00:21:23.440> coming<00:21:23.760> out,<00:21:24.400> most

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of<00:21:24.720> the<00:21:24.960> idea<00:21:25.360> is<00:21:26.000> how<00:21:26.240> we<00:21:26.480> can<00:21:27.200> enhance<00:21:27.679> our<00:21:28.080> existing<00:21:28.640> process.

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So<00:21:29.679> I<00:21:29.919> like<00:21:30.080> it<00:21:30.320> because<00:21:30.559> I<00:21:30.880> always<00:21:31.280> just<00:21:31.600> status<00:21:31.919> quo<00:21:32.159> is<00:21:32.400> not<00:21:32.559> me.

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We<00:21:33.280> always<00:21:33.520> just<00:21:33.760> think<00:21:34.080> whatever<00:21:34.480> the<00:21:34.720> decision<00:21:35.039> I<00:21:35.280> made<00:21:35.440> 5<00:21:35.679> years<00:21:35.919> back<00:21:36.159> and<00:21:36.400> now<00:21:36.720> is<00:21:36.960> totally<00:21:37.360> different.

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So<00:21:38.320> I<00:21:38.640> always<00:21:39.360> have<00:21:39.600> that<00:21:39.840> kind<00:21:40.080> of<00:21:40.400> in<00:21:40.640> my<00:21:40.799> DNA<00:21:41.200> that<00:21:41.520> how<00:21:41.760> we<00:21:42.000> can<00:21:42.240> push<00:21:42.960> or<00:21:43.200> see<00:21:43.440> the<00:21:43.600> opportunity<00:21:44.320> a<00:21:44.559> little<00:21:44.720> differently,<00:21:45.280> and<00:21:45.760> we<00:21:46.080> were

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very<00:21:46.480> successful<00:21:47.280> not<00:21:48.000> because<00:21:48.640> we<00:21:48.880> are<00:21:49.039> replacing<00:21:49.760> the<00:21:50.080> old<00:21:50.400> technology<00:21:50.960> but<00:21:51.440> we<00:21:51.760> are<00:21:51.919> changing<00:21:52.320> the<00:21:52.799> way<00:21:53.120> we<00:21:53.440> do<00:21:53.600> the<00:21:53.840> business<00:21:54.480> and

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the<00:21:55.120> process<00:21:55.520> is<00:21:55.840> now<00:21:56.480> coming<00:21:56.799> out<00:21:57.600> much<00:21:57.919> better.

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So<00:21:59.200> that's<00:21:59.520> for<00:21:59.679> me<00:21:59.840> is<00:22:00.000> a<00:22:00.159> modernization.<00:22:00.880> Love<00:22:01.200> how<00:22:01.280> do<00:22:01.360> you<00:22:01.520> define<00:22:01.760> modernization?

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For<00:22:03.182> us<00:22:03.644> the<00:22:04.107> the<00:22:04.569> focus<00:22:05.031> of<00:22:05.493> modernization<00:22:05.955> is<00:22:06.417> customer-centric<00:22:06.880> for<00:22:07.342> us,<00:22:07.804> and<00:22:08.266> by<00:22:08.728> when<00:22:09.190> I<00:22:09.653> say<00:22:10.115> customer-centric<00:22:10.577> means<00:22:11.039> that

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whenever<00:22:11.840> we<00:22:12.000> are<00:22:12.080> doing<00:22:12.159> a<00:22:12.320> modernization<00:22:12.960> we<00:22:13.200> are<00:22:13.360> keeping<00:22:13.679> the<00:22:14.000> customer<00:22:14.320> in<00:22:14.640> mind<00:22:14.880> and<00:22:15.120> then<00:22:15.360> working<00:22:15.760> backward<00:22:16.480> from<00:22:16.720> that<00:22:16.960> perspective,<00:22:17.440> see<00:22:17.679> what<00:22:17.919> makes<00:22:18.159> sense

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for<00:22:18.480> a<00:22:18.720> customer,<00:22:19.360> and<00:22:19.600> yes<00:22:19.840> it<00:22:20.080> can<00:22:20.159> include<00:22:20.480> lots<00:22:20.720> of<00:22:20.880> things.

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It<00:22:21.280> could<00:22:21.440> include<00:22:21.760> things<00:22:22.000> like<00:22:22.320> we<00:22:22.559> have<00:22:22.720> to<00:22:22.880> replace<00:22:23.200> the<00:22:23.919> legacy<00:22:24.400> technology<00:22:24.799> with<00:22:24.960> a<00:22:25.120> new<00:22:25.280> one<00:22:25.760> and<00:22:26.000> we<00:22:26.240> have<00:22:26.400> to<00:22:26.960> refine<00:22:27.360> our<00:22:27.679> existing<00:22:28.000> business<00:22:28.320> process<00:22:28.640> to<00:22:28.799> make

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it<00:22:29.039> more<00:22:29.280> optimal,<00:22:30.000> but<00:22:30.320> all<00:22:30.559> that<00:22:30.880> towards<00:22:31.440> making<00:22:31.840> sure<00:22:32.000> that<00:22:32.320> the<00:22:32.640> service<00:22:32.960> for<00:22:33.280> the<00:22:33.679> customer<00:22:34.400> get<00:22:34.720> improved<00:22:35.280> over<00:22:35.600> time,<00:22:35.919> right?<00:22:36.320> So<00:22:36.640> I<00:22:36.799> would<00:22:36.960> say

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that's<00:22:37.600> the<00:22:37.840> basic<00:22:38.159> definition<00:22:38.480> of<00:22:38.640> modernization<00:22:39.280> for<00:22:39.440> us.<00:22:40.000> Certainly<00:22:40.880> as<00:22:41.280> she<00:22:41.440> said,<00:22:42.000> I<00:22:42.240> agree<00:22:42.559> that<00:22:42.880> modernization<00:22:43.360> is<00:22:43.600> not<00:22:43.679> to<00:22:43.919> just<00:22:44.080> replace<00:22:44.559> old<00:22:44.880> versus<00:22:45.280> new

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technology,<00:22:45.795> and<00:22:46.070> one<00:22:46.346> thing<00:22:46.621> that<00:22:46.896> that<00:22:47.171> I<00:22:47.446> will<00:22:47.722> say<00:22:47.997> that<00:22:48.272> we<00:22:48.547> at<00:22:48.822> DMV<00:22:49.098> organization,<00:22:49.373> I'm<00:22:49.648> sure<00:22:49.923> other<00:22:50.198> organizations<00:22:50.474> are<00:22:50.749> doing<00:22:51.024> the<00:22:51.299> same<00:22:51.574> thing<00:22:51.850> too,<00:22:52.125> that<00:22:52.400> there

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is<00:22:52.799> a<00:22:52.960> very<00:22:53.200> deep<00:22:53.520> interest<00:22:54.240> by<00:22:54.640> the<00:22:54.880> DMV<00:22:55.039> organization.

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I<00:22:55.679> know<00:22:55.840> you<00:22:56.000> said<00:22:56.159> that<00:22:56.480> maybe<00:22:56.720> the<00:22:57.280> experience<00:22:57.679> you<00:22:57.840> had<00:22:58.000> five<00:22:58.240> or<00:22:58.400> 10<00:22:58.559> years<00:22:58.720> back<00:22:58.880> of<00:22:59.039> the<00:22:59.120> DMV<00:22:59.600> versus<00:22:59.919> what<00:23:00.080> you<00:23:00.240> have<00:23:00.400> now<00:23:00.880> is<00:23:01.200> hopefully<00:23:01.600> better<00:23:01.840> and<00:23:02.080> different.

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And<00:23:02.799> it's<00:23:03.039> for,<00:23:03.280> I<00:23:03.440> would<00:23:03.600> say,<00:23:04.240> one<00:23:04.480> main<00:23:04.720> reason<00:23:05.039> I<00:23:05.280> would<00:23:05.440> say,<00:23:05.760> and<00:23:05.919> that<00:23:06.159> main<00:23:06.400> reason<00:23:06.559> is<00:23:06.880> that<00:23:07.280> we<00:23:07.520> are<00:23:07.679> trying<00:23:07.840> to<00:23:08.000> understand<00:23:08.480> what<00:23:08.880> is<00:23:09.120> not<00:23:09.360> working<00:23:09.679> well<00:23:10.000> right

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now,<00:23:10.720> right?<00:23:11.200> We<00:23:11.440> do<00:23:11.679> have<00:23:11.840> lots<00:23:12.080> of<00:23:12.240> processes,<00:23:13.039> lots<00:23:13.280> of<00:23:13.840> policies<00:23:14.559> out<00:23:14.799> there,<00:23:15.440> and<00:23:15.840> if<00:23:16.159> those<00:23:16.400> policies<00:23:16.960> are<00:23:17.200> coming<00:23:17.360> in<00:23:17.600> the<00:23:17.760> way<00:23:17.919> from<00:23:18.240> getting

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it<00:23:18.960> getting<00:23:19.280> better<00:23:19.520> service<00:23:19.760> to<00:23:20.000> the<00:23:20.159> customer,<00:23:20.640> I<00:23:20.880> think<00:23:20.960> we<00:23:21.120> are<00:23:21.280> challenging<00:23:21.760> those<00:23:22.080> things<00:23:22.320> to<00:23:22.720> up<00:23:22.960> and<00:23:23.200> making<00:23:23.360> it<00:23:23.520> optimized<00:23:24.000> so<00:23:24.159> that<00:23:24.320> it<00:23:24.480> makes<00:23:24.640> sense<00:23:24.799> for<00:23:24.960> the

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customer.<00:23:25.567> For<00:23:25.935> example,<00:23:26.302> there<00:23:26.669> were<00:23:27.036> over-implementations<00:23:27.404> of<00:23:27.771> a<00:23:28.138> policy<00:23:28.505> in<00:23:28.873> my<00:23:29.240> example<00:23:29.607> where<00:23:29.975> people<00:23:30.342> had<00:23:30.709> to<00:23:31.076> come<00:23:31.444> in<00:23:31.811> the<00:23:32.178> field<00:23:32.545> office<00:23:32.913> to<00:23:33.280> take

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the<00:23:33.600> exams.<00:23:34.320> It's<00:23:34.559> not<00:23:34.720> needed<00:23:34.960> in<00:23:35.120> every<00:23:35.360> case.

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So,<00:23:36.320> we<00:23:36.799> read<00:23:37.120> the<00:23:37.280> policy<00:23:37.600> again,<00:23:37.840> and<00:23:38.080> then<00:23:38.240> we<00:23:38.480> came<00:23:38.640> up<00:23:38.720> with<00:23:38.880> a<00:23:39.280> more<00:23:39.600> sensible<00:23:40.240> conclusion<00:23:40.720> that<00:23:41.360> only<00:23:41.600> in<00:23:41.840> certain<00:23:42.080> cases<00:23:42.559> you<00:23:42.720> need<00:23:42.880> to<00:23:42.960> come<00:23:43.120> in<00:23:43.360> person<00:23:43.600> to<00:23:43.840> take

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the<00:23:44.400> driving<00:23:44.799> test<00:23:45.280> in<00:23:45.520> person.<00:23:45.840> Right?

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There's<00:23:46.559> alternate<00:23:47.039> available,<00:23:47.520> you<00:23:47.760> can<00:23:48.240> learn<00:23:48.559> online.

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We<00:23:49.360> are<00:23:49.520> looking<00:23:49.760> at<00:23:50.159> what,<00:23:50.480> how<00:23:50.640> do<00:23:50.799> we<00:23:50.880> make<00:23:50.960> it<00:23:51.120> easy<00:23:51.360> for<00:23:51.520> a<00:23:51.679> customer,<00:23:52.320> and<00:23:52.559> if<00:23:52.720> it<00:23:52.880> means<00:23:53.200> policy<00:23:53.760> discussion<00:23:54.159> needs<00:23:54.400> to<00:23:54.559> happen,<00:23:54.880> we<00:23:55.120> have<00:23:55.280> the<00:23:55.520> discussion.

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If<00:23:56.080> it<00:23:56.240> means<00:23:56.640> we<00:23:56.880> need<00:23:57.039> to<00:23:57.200> rip<00:23:57.440> the<00:23:57.840> current<00:23:58.240> process<00:23:58.559> and<00:23:58.799> make<00:23:58.880> it<00:23:59.039> more<00:23:59.200> optimal,<00:23:59.600> we<00:23:59.840> are<00:23:59.919> doing<00:24:00.080> that.

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It<00:24:00.640> means<00:24:01.039> if<00:24:01.280> the<00:24:01.440> customer<00:24:01.679> has<00:24:01.919> to<00:24:02.080> travel<00:24:02.320> to<00:24:02.480> come<00:24:02.640> to<00:24:02.720> the<00:24:02.880> field<00:24:03.120> office<00:24:03.440> and<00:24:03.679> we<00:24:03.919> believe<00:24:04.480> we<00:24:04.720> can<00:24:04.880> do<00:24:04.960> it<00:24:05.120> online,<00:24:05.679> we<00:24:05.840> are<00:24:06.000> making<00:24:06.159> that<00:24:06.400> attempt.

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So,<00:24:07.200> I<00:24:07.440> would<00:24:07.600> say<00:24:08.080> if<00:24:08.320> I<00:24:08.480> travel<00:24:08.799> from<00:24:09.360> how<00:24:09.520> it<00:24:09.760> was<00:24:10.000> 5<00:24:10.159> years<00:24:10.400> back<00:24:10.640> versus<00:24:11.120> what<00:24:11.360> it<00:24:11.520> is<00:24:11.679> now,<00:24:12.000> a<00:24:12.159> customer<00:24:12.480> with<00:24:12.799> appointment<00:24:13.279> can<00:24:13.600> come<00:24:13.919> in<00:24:14.159> and<00:24:14.320> out<00:24:14.880> within<00:24:15.279> 15

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minutes<00:24:15.760> from<00:24:16.080> the<00:24:16.159> DMV<00:24:16.559> field<00:24:16.799> office.<00:24:17.360> That's,<00:24:17.679> that's<00:24:18.000> the<00:24:18.320> time<00:24:18.480> that<00:24:18.640> we<00:24:18.880> take;<00:24:19.360> rather,<00:24:19.679> some<00:24:20.000> people<00:24:20.159> say<00:24:20.400> less<00:24:20.559> than<00:24:20.720> 10<00:24:20.960> minutes,<00:24:21.279> less<00:24:21.520> than<00:24:21.600> 7<00:24:21.840> or<00:24:22.000> 8<00:24:22.159> minutes,<00:24:22.480> right?

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so<00:24:23.200> that<00:24:23.679> wait<00:24:24.000> time<00:24:24.480> has<00:24:24.799> reduced,<00:24:25.200> and<00:24:25.440> it<00:24:25.679> is<00:24:25.919> because<00:24:26.480> we<00:24:26.799> optimize<00:24:27.360> processes,<00:24:27.919> we<00:24:28.159> have<00:24:28.640> in<00:24:28.880> a<00:24:28.960> bit<00:24:29.279> better<00:24:29.600> systems,<00:24:30.080> more<00:24:30.400> stable<00:24:30.799> systems<00:24:31.200> for

00:24:31.440 --> 00:24:38.799
the<00:24:31.600> organization,<00:24:32.480> and<00:24:32.880> we<00:24:33.120> are<00:24:33.440> enabling<00:24:33.919> more<00:24:34.559> digital<00:24:35.039> channels<00:24:35.440> so<00:24:35.600> that<00:24:35.840> people<00:24:36.080> don't<00:24:36.240> have<00:24:36.320> to<00:24:36.480> come<00:24:36.640> in<00:24:36.799> the<00:24:36.960> field<00:24:37.120> office,<00:24:37.440> and<00:24:37.679> we<00:24:37.840> have<00:24:37.919> less<00:24:38.159> traffic,<00:24:38.559> foot

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traffic<00:24:39.039> to<00:24:39.279> deal<00:24:39.440> with.<00:24:39.840> So,<00:24:40.080> I<00:24:40.320> would<00:24:40.480> say<00:24:40.960> it's<00:24:41.279> always<00:24:41.679> customer<00:24:42.159> focus;<00:24:42.799> rest<00:24:43.039> is<00:24:43.600> we<00:24:43.840> have<00:24:43.919> to<00:24:44.080> figure<00:24:44.240> out<00:24:44.400> what<00:24:44.640> to<00:24:44.799> do<00:24:45.120> in<00:24:45.360> order<00:24:45.440> to<00:24:45.600> make<00:24:45.760> that<00:24:45.919> work<00:24:46.080> from<00:24:46.320> that

00:24:46.559 --> 00:24:50.400
alliance.<00:24:47.200> Yeah,<00:24:47.520> I<00:24:47.679> think<00:24:47.760> you<00:24:47.919> guys<00:24:48.080> have<00:24:48.240> done<00:24:48.400> a<00:24:48.559> fantastic<00:24:48.960> job<00:24:49.200> in<00:24:49.440> the<00:24:49.600> last<00:24:49.760> 5<00:24:50.080> years.

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It's<00:24:50.640> easily<00:24:50.960> noticeable,<00:24:51.520> as<00:24:52.000> from<00:24:52.320> car<00:24:52.559> registration<00:24:53.360> and<00:24:53.760> tags,<00:24:54.159> and<00:24:54.480> you<00:24:54.640> name<00:24:54.799> it.

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Yeah,<00:24:55.520> it's<00:24:55.760> been<00:24:56.000> pretty,<00:24:56.559> pretty<00:24:56.880> seamless.

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So,<00:24:57.600> I<00:24:57.760> think<00:24:57.919> I've<00:24:58.240> got<00:24:58.400> some<00:24:58.880> other<00:24:59.279> friends<00:24:59.520> who<00:24:59.679> are<00:24:59.840> CIOs.

00:25:00.559 --> 00:25:08.400
I'm<00:25:00.799> thinking<00:25:01.120> of<00:25:01.840> Wendy<00:25:02.240> Baron<00:25:02.559> at<00:25:02.640> the<00:25:02.799> Texas<00:25:03.120> DMV,<00:25:03.679> and<00:25:04.240> so<00:25:04.480> just<00:25:04.720> all<00:25:04.880> around<00:25:05.039> the<00:25:05.120> country<00:25:05.360> there's<00:25:05.600> other<00:25:05.760> CIOs<00:25:06.080> here<00:25:06.240> at<00:25:06.400> the<00:25:06.480> DMV,<00:25:06.960> and<00:25:07.360> I'm<00:25:07.600> always<00:25:07.840> very<00:25:08.080> curious

00:25:08.400 --> 00:25:10.640
to<00:25:08.720> see<00:25:09.200> what<00:25:09.440> are<00:25:09.600> people<00:25:09.840> working<00:25:10.080> on.

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And<00:25:10.720> I<00:25:10.880> was<00:25:10.960> thinking<00:25:11.120> about<00:25:11.200> the<00:25:11.360> Arizona<00:25:11.760> DMV.<00:25:12.640> Just<00:25:12.880> thinking<00:25:13.120> about<00:25:13.360> the<00:25:13.600> different<00:25:13.840> types<00:25:14.080> of,<00:25:14.799> where<00:25:15.039> are<00:25:15.200> they<00:25:15.360> in<00:25:15.600> their<00:25:15.840> modernization<00:25:16.480> journey?

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What<00:25:16.960> does<00:25:17.120> it<00:25:17.279> mean<00:25:17.360> to<00:25:17.520> them?<00:25:17.760> I<00:25:18.000> love<00:25:18.080> the<00:25:18.320> customer<00:25:18.640> experience,<00:25:19.120> 'cause<00:25:19.360> I<00:25:19.520> think<00:25:19.600> also<00:25:19.919> it<00:25:20.240> helps<00:25:20.799> not<00:25:21.039> just<00:25:21.200> someone<00:25:21.440> like<00:25:21.600> me,<00:25:21.760> but<00:25:22.000> it<00:25:22.240> also<00:25:22.400> puts<00:25:22.720> less<00:25:23.120> pressure

00:25:23.600 --> 00:25:28.880
in<00:25:23.919> the<00:25:24.080> field<00:25:24.400> office<00:25:24.960> on<00:25:25.120> the<00:25:25.360> staff,<00:25:25.760> 'cause<00:25:26.000> they<00:25:26.320> don't<00:25:26.400> need<00:25:26.559> to<00:25:27.279> have<00:25:27.440> these<00:25:27.760> crazy<00:25:28.080> lines.

00:25:28.880 --> 00:25:36.000
I<00:25:29.120> love<00:25:29.279> the<00:25:29.440> digital<00:25:29.760> component.<00:25:30.240> I<00:25:30.400> just,<00:25:30.799> even<00:25:31.120> looking<00:25:31.360> on<00:25:31.520> the,<00:25:31.760> I<00:25:32.000> was<00:25:32.080> looking<00:25:32.320> on<00:25:32.480> the<00:25:32.960> mobile<00:25:33.279> driver's<00:25:33.679> license<00:25:33.919> just<00:25:34.159> the<00:25:34.320> other<00:25:34.400> day,<00:25:34.960> and<00:25:35.279> I<00:25:35.520> think<00:25:35.600> there's

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there's<00:25:36.240> such<00:25:36.400> a<00:25:36.559> great<00:25:36.720> use<00:25:36.880> case<00:25:37.120> for<00:25:37.200> that.<00:25:37.440> And<00:25:37.679> I<00:25:37.919> think<00:25:38.080> about<00:25:38.240> someone<00:25:38.720> like<00:25:39.039> Hillary.

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Hillary<00:25:40.080> goes<00:25:40.240> to<00:25:40.400> a<00:25:40.559> bar,<00:25:41.039> right?<00:25:41.760> And<00:25:42.080> say<00:25:42.320> she<00:25:42.559> gets<00:25:42.799> carded<00:25:43.520> and<00:25:43.840> she<00:25:44.080> pulls<00:25:44.320> out.

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What's<00:25:44.799> on<00:25:44.960> her<00:25:45.039> driver's<00:25:45.440> license?<00:25:46.080> Her<00:25:46.240> home<00:25:46.480> address,<00:25:47.120> right?

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And<00:25:47.520> so<00:25:47.760> now<00:25:48.000> it's<00:25:48.080> like<00:25:48.320> they<00:25:48.480> don't<00:25:48.640> need<00:25:48.720> to<00:25:48.799> know.<00:25:48.960> They<00:25:49.120> just<00:25:49.200> need<00:25:49.279> to<00:25:49.440> know<00:25:49.520> that<00:25:49.679> she's<00:25:49.840> over<00:25:50.159> 21.

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Correct.<00:25:51.279> And<00:25:51.440> so<00:25:51.760> being<00:25:52.000> able<00:25:52.240> to<00:25:52.640> you<00:25:52.880> can<00:25:53.039> show<00:25:53.440> now,<00:25:53.679> I<00:25:53.840> was<00:25:54.000> looking<00:25:54.320> that<00:25:54.480> they<00:25:54.640> made,<00:25:54.880> there<00:25:55.039> was<00:25:55.120> like<00:25:55.200> an<00:25:55.360> update<00:25:55.600> where<00:25:55.840> like<00:25:56.080> you<00:25:56.240> can<00:25:56.400> show<00:25:57.200> what<00:25:57.440> you<00:25:57.679> want

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to<00:25:57.919> show<00:25:58.159> on<00:25:58.400> there,<00:25:58.640> which<00:25:58.799> I<00:25:58.880> was<00:25:58.960> like,<00:25:59.120> oh,<00:25:59.279> this<00:25:59.440> is<00:25:59.520> pretty<00:25:59.679> good<00:25:59.919> actually.

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That's<00:26:00.640> one<00:26:00.799> of<00:26:00.880> my<00:26:00.960> use<00:26:01.120> cases<00:26:01.360> that<00:26:01.520> I<00:26:01.679> like.<00:26:02.000> Obviously<00:26:02.400> it's<00:26:02.559> important<00:26:02.960> to<00:26:03.200> have.

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Yeah.<00:26:04.159> Prashant,<00:26:04.640> just<00:26:04.720> to<00:26:04.880> continue<00:26:05.120> with<00:26:05.200> you<00:26:05.440> just<00:26:05.520> a<00:26:05.679> little<00:26:05.760> bit.

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Take<00:26:06.159> us<00:26:06.320> back.<00:26:06.480> You<00:26:06.720> talked<00:26:06.880> about<00:26:07.120> how<00:26:07.760> about<00:26:08.080> 9<00:26:08.320> months<00:26:08.480> ago<00:26:09.360> you<00:26:09.600> took<00:26:09.840> modernization<00:26:10.480> back<00:26:10.640> from<00:26:10.799> a<00:26:10.960> partner,<00:26:11.360> you<00:26:11.679> 200<00:26:12.000> plus<00:26:12.320> people,<00:26:13.120> walk<00:26:13.360> us<00:26:13.520> through<00:26:13.679> that.

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Yeah.<00:26:14.640> So<00:26:14.960> about,<00:26:15.520> I<00:26:15.760> think<00:26:15.919> it<00:26:16.080> was<00:26:16.640> sometime<00:26:17.039> in<00:26:17.200> October<00:26:17.760> last<00:26:18.080> year,<00:26:18.240> or<00:26:18.480> maybe<00:26:18.720> 9<00:26:19.039> months<00:26:19.200> now,<00:26:19.760> we<00:26:20.000> took<00:26:20.240> over<00:26:20.559> the<00:26:20.799> modernization<00:26:21.760> from<00:26:22.080> a<00:26:22.159> vendor<00:26:22.559> partner

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and<00:26:23.600> we<00:26:23.840> took<00:26:24.000> the<00:26:24.240> responsibility<00:26:24.720> of<00:26:24.960> being<00:26:25.120> the<00:26:25.279> system<00:26:25.520> integrator<00:26:26.000> for<00:26:26.240> this<00:26:26.400> way,<00:26:26.799> and<00:26:27.200> as<00:26:27.440> most<00:26:27.760> organizations<00:26:28.240> will<00:26:28.400> do.

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We<00:26:28.720> came<00:26:28.880> up<00:26:28.960> with<00:26:29.120> a<00:26:29.279> project<00:26:29.600> plan.<00:26:30.159> We<00:26:30.400> came<00:26:30.559> up<00:26:30.640> with<00:26:30.720> a<00:26:30.960> staffing<00:26:31.279> plan,<00:26:31.520> or<00:26:31.679> how<00:26:31.840> long<00:26:32.000> it<00:26:32.159> will<00:26:32.240> take<00:26:32.400> and<00:26:32.640> how<00:26:32.799> many<00:26:32.960> people<00:26:33.200> we<00:26:33.440> need.

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And<00:26:34.159> we<00:26:34.400> did<00:26:34.640> hire<00:26:34.960> 200<00:26:35.440> plus<00:26:35.760> people<00:26:36.400> from<00:26:36.720> outside.

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Smart<00:26:37.919> people<00:26:38.400> and<00:26:38.720> all<00:26:38.960> experienced<00:26:39.520> people,<00:26:39.919> of<00:26:40.159> course,<00:26:40.880> and<00:26:41.600> when<00:26:41.919> we<00:26:42.159> got<00:26:42.480> them<00:26:42.960> on<00:26:43.200> the<00:26:43.360> ground<00:26:43.919> to,<00:26:44.480> to,<00:26:44.960> and<00:26:45.200> put<00:26:45.440> to<00:26:45.600> the

00:26:45.760 --> 00:26:53.919
work.<00:26:46.320> After<00:26:46.559> about<00:26:47.039> 6<00:26:47.279> weeks,<00:26:47.679> we<00:26:47.919> realized<00:26:48.320> their<00:26:48.720> productivity<00:26:49.679> is<00:26:49.919> not<00:26:50.159> where<00:26:50.400> we<00:26:50.559> anticipated,<00:26:51.440> and<00:26:51.679> we<00:26:51.919> started<00:26:52.240> wondering,<00:26:52.640> they<00:26:52.880> are<00:26:52.960> smart<00:26:53.279> people.

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We<00:26:54.240> picked<00:26:54.559> them<00:26:55.039> from<00:26:55.360> the<00:26:55.520> market,<00:26:55.919> right?<00:26:56.159> And<00:26:56.400> why<00:26:56.640> we<00:26:56.799> are<00:26:56.960> not<00:26:57.039> able<00:26:57.279> to<00:26:57.679> make<00:26:57.919> the<00:26:58.159> progress<00:26:58.480> that<00:26:58.720> we<00:26:58.880> anticipated.

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They,<00:27:00.016> we<00:27:00.432> had<00:27:00.848> an<00:27:01.264> inventory<00:27:01.680> of<00:27:02.096> about<00:27:02.512> 700<00:27:02.928> defects/gaps<00:27:03.344> that<00:27:03.760> we<00:27:04.175> were<00:27:04.591> trying<00:27:05.007> to<00:27:05.423> address<00:27:05.839> when<00:27:06.255> we<00:27:06.671> took<00:27:07.087> over<00:27:07.503> the<00:27:07.919> modernization

00:27:08.480 --> 00:27:16.640
journey,<00:27:09.279> and<00:27:09.520> their<00:27:09.919> speed<00:27:10.159> was,<00:27:10.559> they<00:27:10.799> fixed<00:27:11.120> around<00:27:11.520> 50<00:27:12.400> defects<00:27:13.279> in<00:27:13.600> about<00:27:14.159> 6<00:27:14.480> weeks;<00:27:15.279> that<00:27:15.600> was<00:27:15.840> very<00:27:16.080> slow,<00:27:16.480> and

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if<00:27:16.880> you<00:27:16.960> go<00:27:17.120> by<00:27:17.279> that<00:27:17.520> speed,<00:27:18.000> this<00:27:18.240> project<00:27:18.799> was<00:27:19.120> not<00:27:19.279> going<00:27:19.440> to<00:27:19.520> get<00:27:19.679> done<00:27:20.159> anytime<00:27:20.559> soon,<00:27:20.880> right?<00:27:21.120> So<00:27:21.520> that<00:27:21.840> was<00:27:21.919> the<00:27:22.159> biggest<00:27:22.960> setback<00:27:23.440> we<00:27:23.679> had,<00:27:24.080> that<00:27:24.559> something<00:27:25.039> is

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not<00:27:25.520> going<00:27:25.840> as<00:27:26.080> we<00:27:26.320> expected.<00:27:26.960> So,<00:27:27.600> and<00:27:27.760> then<00:27:28.000> we<00:27:28.240> said,<00:27:28.480> okay,<00:27:28.799> let's<00:27:29.120> find<00:27:29.360> out<00:27:29.520> what's<00:27:29.840> happening<00:27:30.159> here<00:27:30.400> underneath.

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Right?<00:27:31.600> So<00:27:32.159> the<00:27:32.400> problem<00:27:32.720> was<00:27:32.960> not<00:27:33.200> the<00:27:33.440> people.

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People<00:27:34.880> were<00:27:35.520> experienced,<00:27:36.159> knowledgeable,<00:27:36.799> and<00:27:37.120> they<00:27:37.360> were<00:27:37.520> willing<00:27:37.840> to<00:27:38.000> do<00:27:38.159> the<00:27:38.400> hard<00:27:38.559> work.

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Where<00:27:39.360> the<00:27:39.600> struggle<00:27:39.919> was<00:27:40.159> that<00:27:40.720> we<00:27:41.120> inherited<00:27:41.600> a<00:27:41.919> system<00:27:42.799> that<00:27:43.120> was<00:27:43.360> fragmented,<00:27:44.240> right?

00:27:44.880 --> 00:27:47.600
It<00:27:45.120> was<00:27:45.440> too<00:27:45.679> large<00:27:46.000> for<00:27:46.480> people<00:27:46.799> to<00:27:47.039> understand.

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So<00:27:47.679> they<00:27:47.919> were<00:27:48.080> lost<00:27:48.400> in<00:27:48.559> figuring<00:27:48.880> out<00:27:49.520> what<00:27:49.760> is<00:27:49.919> the<00:27:50.080> context<00:27:50.480> they<00:27:50.720> need<00:27:50.880> to<00:27:51.039> work<00:27:51.200> within,<00:27:51.919> what<00:27:52.080> they<00:27:52.320> need<00:27:52.400> to<00:27:52.559> do,<00:27:52.880> how<00:27:53.039> they<00:27:53.279> will<00:27:53.440> do.

00:27:53.679 --> 00:27:57.360
So<00:27:53.840> they<00:27:54.080> were<00:27:54.240> lost<00:27:54.559> in<00:27:54.720> that<00:27:54.960> journey<00:27:55.279> of<00:27:55.440> figuring<00:27:55.840> things<00:27:56.080> out<00:27:56.320> by<00:27:56.559> themselves.

00:27:57.360 --> 00:28:05.600
So<00:27:57.840> no<00:27:58.080> fault<00:27:58.320> of<00:27:58.480> theirs;<00:27:59.200> as<00:27:59.440> a<00:27:59.600> human,<00:27:59.840> there<00:28:00.000> is<00:28:00.080> only<00:28:00.240> so<00:28:00.399> much<00:28:00.559> you<00:28:00.720> can<00:28:00.799> digest,<00:28:01.200> and<00:28:01.440> maybe<00:28:01.919> we<00:28:02.240> didn't<00:28:02.480> anticipate<00:28:03.120> that<00:28:03.520> such<00:28:03.840> a<00:28:04.000> fragmented<00:28:05.120> system<00:28:05.360> we

00:28:05.600 --> 00:28:13.360
are<00:28:05.913> going<00:28:06.227> to<00:28:06.540> inherit,<00:28:06.853> where<00:28:07.167> things<00:28:07.480> are<00:28:07.793> going<00:28:08.107> to<00:28:08.420> be<00:28:08.733> in<00:28:09.047> silos<00:28:09.360> altogether,<00:28:09.673> right?<00:28:09.987> So<00:28:10.300> that<00:28:10.613> was<00:28:10.927> the<00:28:11.240> biggest<00:28:11.553> realization<00:28:11.867> that,<00:28:12.180> okay,<00:28:12.493> something<00:28:12.807> didn't<00:28:13.120> go

00:28:13.360 --> 00:28:20.559
as<00:28:13.600> expected,<00:28:14.000> and<00:28:14.240> it's<00:28:14.399> time<00:28:14.559> to<00:28:14.720> do<00:28:14.880> something<00:28:15.120> different,<00:28:15.679> and<00:28:15.919> I<00:28:16.080> think<00:28:16.159> this<00:28:16.399> where<00:28:17.039> we<00:28:17.520> actually<00:28:17.840> introduce<00:28:18.559> in<00:28:18.880> our<00:28:19.039> organization,<00:28:19.760> you<00:28:19.919> got<00:28:20.000> to<00:28:20.080> give<00:28:20.240> me<00:28:20.399> more

00:28:20.559 --> 00:28:28.640
we<00:28:20.720> introduce.<00:28:21.360> And<00:28:21.520> now<00:28:21.600> that<00:28:21.760> you're<00:28:22.000> tempted,<00:28:22.960> Prashant,<00:28:23.279> right<00:28:23.520> there?<00:28:23.840> Yeah,<00:28:24.159> so<00:28:24.320> I<00:28:24.559> said<00:28:24.720> the,<00:28:24.880> the<00:28:25.200> biggest<00:28:25.760> gap<00:28:26.080> was<00:28:26.480> that<00:28:27.120> not<00:28:27.440> everyone<00:28:27.840> understood<00:28:28.240> what<00:28:28.480> we

00:28:28.640 --> 00:28:32.080
have<00:28:28.996> inherited.<00:28:29.351> So<00:28:29.707> we<00:28:30.062> wanted,<00:28:30.418> and<00:28:30.773> then<00:28:31.129> there<00:28:31.484> were<00:28:31.840> siloed.

00:28:32.080 --> 00:28:38.720
The<00:28:32.326> larger<00:28:32.573> the<00:28:32.819> organization,<00:28:33.066> it<00:28:33.312> is<00:28:33.558> a<00:28:33.805> common<00:28:34.051> theme<00:28:34.298> that<00:28:34.544> the<00:28:34.790> larger<00:28:35.037> the<00:28:35.283> organization,<00:28:35.530> you<00:28:35.776> will<00:28:36.022> see<00:28:36.269> the<00:28:36.515> more<00:28:36.762> siloed<00:28:37.008> teams<00:28:37.254> in<00:28:37.501> the<00:28:37.747> organization,<00:28:37.994> right?<00:28:38.240> Smaller

00:28:38.720 --> 00:28:41.039
team<00:28:39.039> silos<00:28:39.440> are<00:28:39.600> not<00:28:39.760> going<00:28:39.840> to<00:28:39.919> be<00:28:40.080> there<00:28:40.240> as<00:28:40.480> much.

00:28:41.039 --> 00:28:49.200
So<00:28:41.279> we<00:28:41.520> had<00:28:41.679> data<00:28:42.000> conversion<00:28:42.399> team,<00:28:42.640> we<00:28:42.799> have<00:28:42.880> the<00:28:43.039> design<00:28:43.279> team,<00:28:43.600> development<00:28:44.000> team,<00:28:44.399> testing<00:28:44.799> team,<00:28:45.440> automation<00:28:46.000> team,<00:28:46.799> business<00:28:47.120> team,<00:28:47.760> you<00:28:47.919> name<00:28:48.080> it,<00:28:48.399> all<00:28:48.559> those

00:28:49.200 --> 00:28:55.679
good<00:28:49.440> things<00:28:49.600> that<00:28:49.760> we<00:28:49.919> have<00:28:50.080> it,<00:28:50.320> right?<00:28:50.720> But<00:28:51.039> everyone<00:28:51.520> had<00:28:51.760> their<00:28:52.000> own<00:28:52.159> set<00:28:52.399> of<00:28:52.559> knowledge,<00:28:53.200> and<00:28:53.520> that<00:28:53.840> too<00:28:54.080> fragmented<00:28:54.640> knowledge<00:28:54.960> around<00:28:55.200> it.

00:28:55.679 --> 00:29:04.159
So<00:28:56.240> something<00:28:56.880> had<00:28:57.120> to<00:28:57.279> be<00:28:57.440> done,<00:28:57.600> and<00:28:57.919> then<00:28:58.080> this<00:28:58.320> where<00:28:58.640> we<00:28:58.960> thought<00:28:59.200> about<00:28:59.520> AI<00:29:00.000> is<00:29:00.240> out<00:29:00.480> there,<00:29:00.960> so<00:29:01.200> let's<00:29:01.440> try<00:29:01.679> AI,<00:29:02.480> and<00:29:02.960> we<00:29:03.279> actually<00:29:03.919> did

00:29:04.159 --> 00:29:12.880
some<00:29:04.399> research<00:29:04.720> about<00:29:05.200> with<00:29:05.440> various<00:29:05.840> vendor<00:29:06.159> partners<00:29:06.480> and<00:29:06.720> to<00:29:06.960> figure<00:29:07.120> out<00:29:07.600> what's<00:29:07.919> the<00:29:08.159> best<00:29:08.320> way<00:29:08.480> we<00:29:08.720> can<00:29:08.880> use<00:29:09.120> AI<00:29:09.600> to<00:29:09.840> solve<00:29:10.000> this<00:29:10.240> problem,<00:29:11.120> and<00:29:11.520> in<00:29:11.840> that<00:29:12.080> journey

00:29:12.880 --> 00:29:20.480
we<00:29:13.200> were<00:29:13.440> fortunate<00:29:13.919> to<00:29:14.080> have<00:29:14.320> some,<00:29:14.480> some<00:29:14.799> vendor<00:29:15.120> partners<00:29:15.520> who<00:29:15.760> had<00:29:16.000> that<00:29:16.240> expertise<00:29:17.200> in<00:29:17.840> being<00:29:18.080> able<00:29:18.240> to<00:29:18.480> solve<00:29:18.720> the<00:29:18.960> problem<00:29:19.200> that<00:29:19.440> we<00:29:19.679> were<00:29:19.840> facing.

00:29:20.480 --> 00:29:28.480
So<00:29:20.720> if<00:29:20.880> you<00:29:21.039> go<00:29:21.120> in<00:29:21.279> the<00:29:21.440> market,<00:29:21.679> you<00:29:21.840> will<00:29:22.000> see<00:29:22.480> lots<00:29:22.720> of<00:29:22.880> AI<00:29:23.200> tools,<00:29:23.520> and<00:29:23.760> everyone<00:29:24.000> is<00:29:24.159> promising<00:29:24.640> everything,<00:29:25.039> right?<00:29:25.440> But<00:29:25.679> the<00:29:25.919> real<00:29:26.159> thing<00:29:26.320> is,<00:29:26.880> can<00:29:27.120> a<00:29:27.360> tool<00:29:28.000> solve<00:29:28.320> the

00:29:28.480 --> 00:29:37.279
problem<00:29:28.799> you<00:29:29.039> are<00:29:29.200> facing<00:29:29.520> in<00:29:29.679> your<00:29:29.919> organization,<00:29:30.399> and<00:29:30.559> that's<00:29:30.799> the<00:29:30.880> best<00:29:31.039> fit,<00:29:31.360> right?<00:29:31.679> In<00:29:31.919> general,<00:29:32.559> and<00:29:32.880> so<00:29:33.360> we<00:29:33.679> got<00:29:33.840> that<00:29:34.000> in<00:29:34.159> place,<00:29:34.559> and<00:29:34.960> I<00:29:35.200> called<00:29:35.440> it<00:29:35.600> an<00:29:35.760> AI<00:29:36.080> lab,<00:29:36.720> so

00:29:37.279 --> 00:29:45.600
artificial<00:29:37.760> intelligence<00:29:38.320> lab,<00:29:38.880> and<00:29:39.039> the<00:29:39.279> whole<00:29:39.440> intent<00:29:39.760> of<00:29:40.000> that<00:29:40.159> was<00:29:40.399> to<00:29:40.720> accelerate<00:29:41.360> our<00:29:41.679> modernization<00:29:42.399> journey,<00:29:43.039> and<00:29:43.600> initially<00:29:44.159> I<00:29:44.399> have<00:29:44.480> to<00:29:44.640> say<00:29:45.120> it<00:29:45.360> was

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hard<00:29:45.859> to<00:29:46.119> have<00:29:46.378> a<00:29:46.637> buy-in<00:29:46.897> from<00:29:47.156> the<00:29:47.415> team<00:29:47.674> because<00:29:47.934> it<00:29:48.193> was<00:29:48.452> new,<00:29:48.712> it<00:29:48.971> was<00:29:49.230> new<00:29:49.490> for<00:29:49.749> me.<00:29:50.008> No<00:29:50.268> one<00:29:50.527> was<00:29:50.786> born<00:29:51.046> with<00:29:51.305> AI<00:29:51.564> knowledge,<00:29:51.823> right?<00:29:52.083> We<00:29:52.342> are<00:29:52.601> learning<00:29:52.861> altogether<00:29:53.120> ourselves

00:29:53.600 --> 00:30:01.760
and<00:29:53.840> there<00:29:54.000> was<00:29:54.080> a<00:29:54.320> resistance<00:29:55.279> for<00:29:55.520> two<00:29:55.760> reasons:<00:29:56.159> one<00:29:56.320> was<00:29:56.880> not<00:29:57.120> sure<00:29:57.200> if<00:29:57.360> it<00:29:57.520> is<00:29:57.679> going<00:29:57.760> to<00:29:57.840> work,<00:29:58.399> and<00:29:58.640> second,<00:29:59.440> just<00:29:59.760> you<00:30:00.000> are<00:30:00.159> adding<00:30:00.559> more<00:30:01.200> thing<00:30:01.440> in<00:30:01.600> the

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plate<00:30:02.080> for<00:30:02.240> us<00:30:02.399> to<00:30:02.559> navigate<00:30:02.960> with,<00:30:03.360> sort<00:30:03.600> of<00:30:03.679> thing,<00:30:03.919> right?<00:30:04.399> And<00:30:04.640> this<00:30:04.799> is<00:30:04.960> where<00:30:05.440> I<00:30:05.679> realized<00:30:06.080> that<00:30:07.120> I<00:30:07.360> just<00:30:07.600> can't<00:30:08.159> have,<00:30:08.399> I<00:30:08.720> can't<00:30:08.880> buy<00:30:09.039> a<00:30:09.200> tool<00:30:09.440> and<00:30:09.600> drop<00:30:09.840> it

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on<00:30:10.080> the<00:30:10.240> table<00:30:10.399> and<00:30:10.559> hope<00:30:10.720> it<00:30:10.960> is<00:30:11.039> going<00:30:11.120> to<00:30:11.200> work<00:30:11.360> for<00:30:11.520> the<00:30:11.600> organization.<00:30:12.399> I<00:30:12.720> actually<00:30:13.039> personally<00:30:14.000> led<00:30:14.399> a<00:30:15.120> model<00:30:15.520> pod,<00:30:16.320> model<00:30:16.720> development<00:30:17.279> pod,<00:30:17.919> and

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just<00:30:18.799> to<00:30:18.960> make<00:30:19.200> sure<00:30:19.600> I<00:30:20.080> see<00:30:20.720> how<00:30:21.039> effective<00:30:21.440> it<00:30:21.679> is,<00:30:21.919> and<00:30:22.240> then<00:30:22.480> adjust<00:30:23.039> on<00:30:23.279> the<00:30:23.440> way<00:30:23.679> so<00:30:23.840> that<00:30:24.000> we<00:30:24.240> can<00:30:24.320> make<00:30:24.480> it<00:30:24.640> fit<00:30:24.799> for<00:30:25.039> our<00:30:25.200> organization.

00:30:25.919 --> 00:30:32.159
Right?<00:30:26.480> So<00:30:26.960> I<00:30:27.200> carried<00:30:27.520> model<00:30:27.840> pod<00:30:28.080> about<00:30:28.559> with<00:30:28.880> one<00:30:29.039> architect<00:30:29.520> and<00:30:29.760> I<00:30:30.000> think<00:30:30.240> six<00:30:30.480> or<00:30:30.640> seven<00:30:30.880> developers<00:30:31.440> around<00:30:31.760> it.

00:30:32.159 --> 00:30:34.080
We<00:30:32.399> injected<00:30:32.880> AI<00:30:33.440> into<00:30:33.760> it.

00:30:34.080 --> 00:30:42.960
I<00:30:34.240> would<00:30:34.480> join<00:30:34.640> the<00:30:34.799> call<00:30:34.960> every<00:30:35.200> day<00:30:35.360> morning<00:30:35.600> and<00:30:35.840> in<00:30:36.000> the<00:30:36.240> morning<00:30:36.399> and<00:30:36.720> evening,<00:30:37.440> and<00:30:38.159> it<00:30:38.480> started<00:30:38.880> working,<00:30:39.520> and<00:30:39.840> the<00:30:40.240> people<00:30:40.640> who<00:30:40.880> were<00:30:41.120> not<00:30:41.279> willing<00:30:41.600> to<00:30:41.760> come<00:30:41.919> on<00:30:42.159> board

00:30:42.960 --> 00:30:48.640
actually,<00:30:43.520> or<00:30:44.080> those<00:30:44.320> who<00:30:44.480> were<00:30:44.720> assisting,<00:30:45.520> they<00:30:45.679> are<00:30:45.840> now<00:30:46.080> curious<00:30:46.399> to<00:30:46.559> come,<00:30:46.799> can<00:30:46.960> you<00:30:47.120> help<00:30:47.279> me<00:30:47.440> now,<00:30:47.840> sort<00:30:48.080> of<00:30:48.159> thing,<00:30:48.399> right?

00:30:48.640 --> 00:30:57.279
So<00:30:48.799> we<00:30:49.039> came<00:30:49.200> from<00:30:49.360> the<00:30:49.600> point<00:30:49.760> of<00:30:50.320> making<00:30:50.640> it<00:30:50.960> work<00:30:51.360> and<00:30:51.679> fit<00:30:51.919> in<00:30:52.080> the<00:30:52.240> context<00:30:52.559> that<00:30:52.720> we<00:30:52.880> were<00:30:53.039> operating<00:30:53.440> in,<00:30:53.919> and<00:30:54.159> then<00:30:54.880> that,<00:30:55.440> I<00:30:55.679> would<00:30:55.840> say,<00:30:56.399> that<00:30:56.640> goodness

00:30:57.279 --> 00:31:04.559
that<00:30:57.600> it<00:30:57.919> created<00:30:58.240> within<00:30:58.559> the,<00:30:58.720> the<00:30:58.960> model<00:30:59.279> pod,<00:30:59.760> others<00:31:00.159> were<00:31:00.320> so<00:31:00.559> excited,<00:31:00.960> I'm<00:31:01.200> stuck<00:31:01.440> here<00:31:01.679> now,<00:31:01.919> can<00:31:02.000> you<00:31:02.159> help<00:31:02.320> me?<00:31:02.720> I'm<00:31:03.039> stuck<00:31:03.279> in<00:31:03.440> testing,<00:31:03.840> can<00:31:04.000> you<00:31:04.080> help<00:31:04.240> me<00:31:04.399> write

00:31:04.559 --> 00:31:12.720
test<00:31:04.799> cases,<00:31:05.039> or<00:31:05.279> can<00:31:05.360> you<00:31:05.520> help<00:31:05.600> me<00:31:05.760> data<00:31:06.000> conversion?<00:31:06.799> Now<00:31:07.279> everyone<00:31:08.159> who<00:31:08.480> was<00:31:09.200> not<00:31:09.440> willing<00:31:09.679> to<00:31:09.840> be<00:31:09.919> the<00:31:10.159> partner<00:31:10.880> is<00:31:11.760> coming<00:31:12.000> back<00:31:12.159> to<00:31:12.399> us<00:31:12.559> saying

00:31:12.720 --> 00:31:21.200
that,<00:31:12.960> can<00:31:13.120> I<00:31:13.279> be<00:31:13.440> part<00:31:13.600> of<00:31:13.760> AI<00:31:14.080> lab<00:31:14.399> and<00:31:14.880> get<00:31:15.039> this<00:31:15.279> benefit?<00:31:15.760> So<00:31:15.919> I<00:31:16.159> would<00:31:16.320> say<00:31:16.640> to<00:31:16.960> give<00:31:17.120> you<00:31:17.200> a<00:31:17.440> contrast,<00:31:17.760> of<00:31:18.559> 50<00:31:18.960> defects<00:31:19.440> were<00:31:19.679> fixed<00:31:19.919> in<00:31:20.159> 6<00:31:20.320> weeks<00:31:20.960> and

00:31:21.200 --> 00:31:24.799
with,<00:31:21.679> I<00:31:21.919> think<00:31:22.000> we<00:31:22.240> fixed<00:31:22.480> around<00:31:22.960> 450<00:31:23.600> in<00:31:23.840> about<00:31:24.000> 8<00:31:24.240> weeks.

00:31:24.799 --> 00:31:27.039
Again,<00:31:25.120> the<00:31:25.520> accuracy<00:31:26.240> is<00:31:26.559> great.

00:31:27.039 --> 00:31:30.399
I<00:31:27.200> would<00:31:27.360> say<00:31:27.440> it's<00:31:27.679> not<00:31:27.840> 100%,<00:31:28.399> which<00:31:28.559> is<00:31:28.720> why<00:31:28.880> we<00:31:29.120> always<00:31:29.360> have<00:31:29.440> a<00:31:29.600> human<00:31:29.840> in<00:31:30.000> the<00:31:30.080> loop.

00:31:30.399 --> 00:31:37.600
So<00:31:30.480> I<00:31:30.720> think<00:31:30.799> to<00:31:30.960> me<00:31:31.120> the<00:31:31.360> theme<00:31:31.520> is,<00:31:32.000> what,<00:31:32.159> what<00:31:32.399> I've<00:31:32.559> learned<00:31:32.799> in<00:31:32.960> this<00:31:33.120> process<00:31:33.440> is,<00:31:33.919> I<00:31:34.159> said,<00:31:34.559> no<00:31:34.799> one<00:31:34.960> is<00:31:35.120> born<00:31:35.440> with<00:31:35.679> a<00:31:36.240> knowing<00:31:36.559> how<00:31:36.799> AI<00:31:37.200> works.

00:31:37.600 --> 00:31:42.399
We<00:31:37.760> have<00:31:37.919> to<00:31:38.080> learn,<00:31:38.640> and<00:31:38.880> we,<00:31:39.200> and<00:31:39.600> unless<00:31:39.919> we<00:31:40.159> are<00:31:40.240> part<00:31:40.399> of<00:31:40.640> journey,<00:31:40.880> we<00:31:41.039> are<00:31:41.120> never<00:31:41.279> going<00:31:41.360> to<00:31:41.519> learn<00:31:41.840> ourself.

00:31:42.399 --> 00:31:46.960
Right?<00:31:42.640> So<00:31:43.200> be<00:31:43.440> part<00:31:43.600> of<00:31:43.760> it,<00:31:44.159> and<00:31:44.399> it<00:31:44.559> starts<00:31:44.799> with<00:31:45.039> the<00:31:45.279> operational<00:31:46.000> bottleneck.

00:31:46.960 --> 00:31:51.840
If<00:31:47.120> you<00:31:47.279> start<00:31:47.519> by<00:31:47.760> dropping<00:31:48.000> a<00:31:48.240> tool<00:31:48.480> and,<00:31:48.720> let's<00:31:49.039> say,<00:31:49.200> experiment<00:31:49.679> with<00:31:49.919> it,<00:31:50.320> it<00:31:50.559> can<00:31:50.799> go<00:31:50.960> only<00:31:51.279> so<00:31:51.519> far.

00:31:51.840 --> 00:31:58.480
So<00:31:52.000> the,<00:31:52.159> we<00:31:52.399> had<00:31:52.480> a<00:31:52.720> real<00:31:52.880> problem,<00:31:53.120> and<00:31:53.360> we<00:31:53.519> had<00:31:53.679> a<00:31:53.840> real<00:31:54.000> solution,<00:31:54.640> and<00:31:54.799> this<00:31:55.120> how<00:31:55.360> I<00:31:55.600> think<00:31:55.840> everyone<00:31:56.320> started<00:31:56.640> loving<00:31:57.279> and<00:31:57.519> being<00:31:57.760> part<00:31:57.919> of<00:31:58.000> that<00:31:58.159> journey.

00:31:58.480 --> 00:32:03.840
So<00:31:58.640> I<00:31:58.799> would<00:31:58.960> say<00:31:59.440> now,<00:31:59.840> I<00:32:00.080> don't<00:32:00.240> think<00:32:00.399> any<00:32:00.640> of<00:32:00.799> us,<00:32:01.039> including<00:32:01.360> me,<00:32:01.600> can<00:32:02.159> imagine<00:32:02.559> a<00:32:02.720> life<00:32:02.880> without<00:32:03.120> AI.

00:32:03.840 --> 00:32:06.320
It's<00:32:04.159> amazing<00:32:04.720> help<00:32:05.120> for<00:32:05.360> the<00:32:05.519> organization.

00:32:06.320 --> 00:32:10.159
That's<00:32:06.536> great.<00:32:06.753> I<00:32:06.969> also<00:32:07.186> agree<00:32:07.402> with<00:32:07.619> you.<00:32:07.835> I<00:32:08.052> cannot<00:32:08.268> imagine<00:32:08.485> what<00:32:08.701> my<00:32:08.918> life<00:32:09.134> would<00:32:09.351> be<00:32:09.567> like<00:32:09.784> without<00:32:10.000> it.

00:32:10.159 --> 00:32:17.519
Oh,<00:32:10.320> wait.<00:32:10.559> I<00:32:10.720> can<00:32:10.960> actually<00:32:11.200> imagine.<00:32:11.760> I<00:32:12.000> did<00:32:12.080> a<00:32:12.320> whole<00:32:12.559> tear<00:32:12.880> down<00:32:13.120> of<00:32:13.360> my<00:32:13.600> business<00:32:14.159> when<00:32:14.399> this<00:32:14.640> started<00:32:14.880> really<00:32:15.120> coming<00:32:15.360> up,<00:32:15.600> 'cause<00:32:15.840> I'm<00:32:16.080> like,<00:32:16.559> "This<00:32:16.880> is<00:32:17.039> awesome."

00:32:17.519 --> 00:32:19.840
I<00:32:17.760> got<00:32:17.840> to<00:32:18.000> reimagine<00:32:18.480> what<00:32:18.640> this<00:32:18.799> whole<00:32:18.960> thing<00:32:19.039> is<00:32:19.200> going<00:32:19.279> to<00:32:19.360> look<00:32:19.519> like."

00:32:19.840 --> 00:32:21.679
Let's<00:32:20.080> get<00:32:20.240> Kaus<00:32:20.720> in<00:32:20.880> here.<00:32:21.519> Yeah.

00:32:21.679 --> 00:32:28.000
I'd<00:32:21.840> love<00:32:21.919> to<00:32:22.080> hear,<00:32:22.559> where<00:32:22.799> are<00:32:22.880> you<00:32:23.039> on<00:32:23.279> your,<00:32:23.440> your<00:32:23.760> AI<00:32:24.159> journey,<00:32:24.480> and<00:32:24.720> how<00:32:24.880> are<00:32:24.960> you<00:32:25.200> helping<00:32:25.519> to<00:32:25.679> solve<00:32:25.840> some<00:32:26.080> of<00:32:26.159> those<00:32:26.320> operational<00:32:26.799> bottlenecks<00:32:27.200> that<00:32:27.360> you<00:32:27.519> have.

00:32:28.000 --> 00:32:31.840
So,<00:32:28.336> since<00:32:28.672> ChatGPT<00:32:29.008> came,<00:32:29.344> our<00:32:29.680> life<00:32:30.016> is<00:32:30.352> a<00:32:30.688> little<00:32:31.024> different,<00:32:31.360> right?

00:32:31.840 --> 00:32:34.559
Everything<00:32:32.159> is<00:32:32.399> all<00:32:32.960> revolved<00:32:33.440> around<00:32:33.760> AI.

00:32:34.559 --> 00:32:43.039
What<00:32:34.799> we<00:32:34.960> did<00:32:35.120> in,<00:32:35.440> we<00:32:35.679> started<00:32:36.000> off<00:32:36.240> in<00:32:36.720> Kaus's,<00:32:37.279> we<00:32:37.600> created<00:32:37.919> a<00:32:38.080> policy<00:32:38.720> first:<00:32:39.279> what<00:32:39.600> we<00:32:39.760> can<00:32:40.000> do,<00:32:40.399> what<00:32:40.559> we<00:32:40.799> can't<00:32:41.039> do.<00:32:41.440> We<00:32:41.760> take<00:32:42.080> very<00:32:42.399> seriously<00:32:42.799> about

00:32:43.039 --> 00:32:51.279
our<00:32:43.279> reputation,<00:32:44.240> and<00:32:44.559> we<00:32:44.799> don't<00:32:45.039> want<00:32:45.279> our<00:32:45.600> members'<00:32:46.000> data<00:32:46.640> or<00:32:47.440> any<00:32:47.840> investment<00:32:48.559> decision.<00:32:49.200> People<00:32:49.519> have<00:32:49.679> a<00:32:49.840> perception<00:32:50.320> or<00:32:50.559> something<00:32:50.799> that<00:32:51.039> we

00:32:51.279 --> 00:32:59.840
will<00:32:51.440> going<00:32:51.760> out.<00:32:52.559> So<00:32:52.880> what<00:32:53.200> we<00:32:53.360> did<00:32:53.919> recently,<00:32:54.720> the<00:32:54.960> Copilot,<00:32:55.600> we<00:32:55.760> give<00:32:55.919> it<00:32:56.080> to<00:32:56.480> our<00:32:57.039> teams;<00:32:57.840> all<00:32:58.000> the<00:32:58.240> staff<00:32:58.399> has<00:32:58.640> the<00:32:58.799> Copilot.<00:32:59.600> We

00:32:59.840 --> 00:33:08.240
also<00:33:00.142> go<00:33:00.444> a<00:33:00.747> little<00:33:01.049> bit<00:33:01.351> more<00:33:01.653> about<00:33:01.956> practical<00:33:02.258> way<00:33:02.560> of<00:33:02.862> just<00:33:03.164> going<00:33:03.467> back<00:33:03.769> to<00:33:04.071> the<00:33:04.373> philosophy:<00:33:04.676> what<00:33:04.978> is<00:33:05.280> the<00:33:05.582> business<00:33:05.884> problem<00:33:06.187> we're<00:33:06.489> trying<00:33:06.791> to<00:33:07.093> solve?<00:33:07.396> And<00:33:07.698> now<00:33:08.000> we

00:33:08.240 --> 00:33:16.720
just<00:33:08.480> see<00:33:09.039> if<00:33:09.440> AI<00:33:09.919> can<00:33:10.320> help<00:33:10.559> us.<00:33:11.200> Just<00:33:11.360> like<00:33:11.519> Prashant<00:33:12.000> is<00:33:12.159> saying,<00:33:12.559> that's<00:33:13.120> use<00:33:13.440> 50<00:33:13.679> use<00:33:13.919> cases<00:33:14.240> in<00:33:14.399> 6<00:33:14.640> weeks<00:33:14.799> to<00:33:15.120> 400<00:33:15.840> something<00:33:16.480> in

00:33:16.720 --> 00:33:25.120
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00:33:25.120 --> 00:33:33.440
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00:33:33.440 --> 00:33:42.399
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00:33:42.399 --> 00:33:50.720
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00:33:50.720 --> 00:33:59.679
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00:33:59.679 --> 00:34:04.640
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00:34:04.640 --> 00:34:08.720
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00:34:08.720 --> 00:34:15.359
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00:34:15.359 --> 00:34:24.000
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00:34:24.000 --> 00:34:26.560
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00:34:26.560 --> 00:34:34.960
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00:34:34.960 --> 00:34:43.280
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00:34:43.280 --> 00:34:51.839
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00:34:51.839 --> 00:35:00.560
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00:35:00.560 --> 00:35:09.359
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00:35:09.359 --> 00:35:17.520
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00:35:17.520 --> 00:35:26.160
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00:35:26.160 --> 00:35:29.440
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00:35:29.440 --> 00:35:31.680
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00:35:31.680 --> 00:35:36.720
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00:35:36.720 --> 00:35:44.160
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00:35:44.160 --> 00:35:47.200
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00:35:47.200 --> 00:35:56.000
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00:35:56.000 --> 00:35:59.920
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00:35:59.920 --> 00:36:04.960
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00:36:04.960 --> 00:36:11.760
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00:36:11.760 --> 00:36:16.000
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00:36:16.000 --> 00:36:18.960
The<00:36:16.320> first<00:36:16.480> bucket,<00:36:16.880> I<00:36:17.119> think<00:36:17.200> about<00:36:17.359> it,<00:36:17.599> is<00:36:17.760> like<00:36:17.839> a<00:36:18.079> Mercedes.

00:36:18.960 --> 00:36:22.720
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00:36:22.720 --> 00:36:31.280
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00:36:31.280 --> 00:36:35.920
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00:36:35.920 --> 00:36:41.119
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00:36:41.119 --> 00:36:44.320
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00:36:44.320 --> 00:36:51.359
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00:36:51.359 --> 00:36:59.680
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00:36:59.680 --> 00:37:07.920
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00:37:07.920 --> 00:37:16.720
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00:37:16.720 --> 00:37:20.720
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00:37:20.720 --> 00:37:29.040
If<00:37:20.880> you<00:37:21.040> just<00:37:21.200> say<00:37:21.440> hey<00:37:21.760> Google,<00:37:22.400> we<00:37:22.640> are<00:37:22.720> not<00:37:22.960> Google<00:37:23.280> shop,<00:37:23.680> right?<00:37:23.839> So<00:37:24.240> I<00:37:24.400> think<00:37:24.560> there<00:37:24.720> are<00:37:24.960> few<00:37:25.200> things<00:37:25.520> you<00:37:25.839> have<00:37:26.079> to<00:37:26.320> be<00:37:26.960> consider<00:37:27.920> before<00:37:28.240> you<00:37:28.640> make<00:37:28.880> a

00:37:29.040 --> 00:37:37.200
pivot<00:37:29.440> in<00:37:29.920> any<00:37:30.160> of<00:37:30.240> the<00:37:30.400> tools.<00:37:31.200> Yeah,<00:37:31.599> so<00:37:31.839> the<00:37:32.000> two<00:37:32.160> of<00:37:32.240> you<00:37:32.400> were<00:37:32.560> at<00:37:32.720> InfoTech<00:37:33.359> Live<00:37:33.760> which<00:37:34.079> was<00:37:34.240> great,<00:37:34.720> had<00:37:34.960> a<00:37:35.119> blast,<00:37:35.680> it<00:37:35.920> was<00:37:36.079> awesome.<00:37:36.560> I<00:37:36.720> hosted<00:37:37.040> the

00:37:37.200 --> 00:37:44.079
podcast<00:37:37.680> there.<00:37:38.320> We'll<00:37:38.560> link<00:37:38.720> to<00:37:38.800> that<00:37:38.960> playlist<00:37:39.280> in<00:37:39.440> the<00:37:39.520> show<00:37:39.599> notes<00:37:40.000> once<00:37:40.320> once<00:37:40.560> it's<00:37:40.800> live.<00:37:41.440> Also<00:37:41.680> I<00:37:41.839> watched<00:37:42.000> the<00:37:42.079> NBA<00:37:42.480> finals<00:37:42.800> when<00:37:42.960> I<00:37:43.040> was<00:37:43.119> there,<00:37:43.440> that<00:37:43.680> was<00:37:43.839> really

00:37:44.079 --> 00:37:52.480
great.<00:37:44.640> There<00:37:44.880> was<00:37:45.040> probably<00:37:45.359> 30<00:37:45.680> people<00:37:45.839> around<00:37:46.079> me.<00:37:46.320> I<00:37:46.480> had<00:37:46.640> my<00:37:46.880> phone<00:37:47.440> the<00:37:47.680> night,<00:37:48.079> but<00:37:48.240> I<00:37:48.400> was<00:37:48.480> thinking,<00:37:48.720> I<00:37:48.880> think<00:37:48.960> it<00:37:49.119> was<00:37:49.359> maybe<00:37:50.000> three<00:37:50.400> days<00:37:50.800> and<00:37:51.119> the<00:37:51.280> theme<00:37:51.520> was<00:37:52.240> from

00:37:52.480 --> 00:37:56.400
hype<00:37:52.800> to<00:37:53.040> value.<00:37:53.920> So<00:37:54.079> you<00:37:54.240> said<00:37:54.720> you're<00:37:54.960> not<00:37:55.040> an<00:37:55.200> agentic<00:37:55.760> shop.

00:37:56.400 --> 00:38:04.320
No,<00:37:56.560> we<00:37:56.800> are<00:37:56.960> experimenting.<00:37:57.680> Yeah.<00:37:57.920> But<00:37:58.079> I<00:37:58.320> think<00:37:58.400> it's<00:37:58.720> agentic<00:37:59.440> people<00:37:59.760> take<00:38:00.000> a<00:38:00.079> little<00:38:00.320> different<00:38:00.640> flavor<00:38:00.960> to<00:38:01.200> it<00:38:01.359> that<00:38:01.680> maybe<00:38:02.000> I<00:38:02.320> can<00:38:02.560> do<00:38:03.119> 100%.

00:38:04.320 --> 00:38:07.200
Automation<00:38:05.280> and<00:38:05.599> we<00:38:05.760> are<00:38:05.920> very<00:38:06.160> mindful<00:38:06.400> of<00:38:06.640> that<00:38:06.880> one.

00:38:07.200 --> 00:38:12.320
We<00:38:07.440> are<00:38:07.599> not<00:38:07.839> giving<00:38:08.160> our<00:38:08.480> decision<00:38:08.880> making<00:38:09.599> outside<00:38:10.000> of<00:38:10.160> our<00:38:10.480> staff<00:38:11.119> and<00:38:11.359> they<00:38:11.599> are<00:38:11.760> accountable.

00:38:12.320 --> 00:38:14.160
We<00:38:12.480> are<00:38:12.640> accountable<00:38:13.440> at<00:38:13.760> this<00:38:13.920> moment.

00:38:14.160 --> 00:38:22.480
We<00:38:14.400> are<00:38:14.720> just<00:38:15.280> looking<00:38:15.920> some<00:38:16.320> areas<00:38:16.960> where<00:38:17.280> we<00:38:17.599> can<00:38:17.920> go<00:38:18.160> a<00:38:18.240> little<00:38:18.480> further,<00:38:19.359> but<00:38:19.839> we<00:38:20.160> are<00:38:20.320> not<00:38:20.960> making<00:38:21.520> just<00:38:22.160> human

00:38:22.480 --> 00:38:31.040
in<00:38:22.720> the<00:38:23.040> middle,<00:38:23.520> human<00:38:23.760> in<00:38:23.920> the<00:38:24.079> loop,<00:38:24.400> whatever<00:38:24.800> analogy<00:38:25.119> you<00:38:25.280> will<00:38:25.440> go,<00:38:25.920> but<00:38:26.480> is<00:38:27.119> some<00:38:27.440> vendors<00:38:28.000> pitching<00:38:28.480> for<00:38:28.720> that<00:38:29.280> that<00:38:29.680> you<00:38:29.920> can<00:38:30.160> just<00:38:30.720> click

00:38:31.040 --> 00:38:39.839
this<00:38:31.440> button<00:38:31.920> and<00:38:32.240> your<00:38:32.480> life<00:38:32.720> will<00:38:32.960> be<00:38:33.599> easier,<00:38:34.400> but<00:38:34.800> we<00:38:35.040> are<00:38:35.520> seeing<00:38:36.320> is<00:38:36.720> a<00:38:37.280> lot<00:38:37.520> of<00:38:38.240> ad<00:38:38.800> is<00:38:39.119> happening

00:38:39.839 --> 00:38:47.119
but<00:38:40.079> the<00:38:40.320> value<00:38:40.720> the<00:38:40.960> hype<00:38:41.200> is<00:38:41.520> still<00:38:41.839> yeah<00:38:42.079> is<00:38:42.240> and<00:38:42.560> hype<00:38:42.800> they<00:38:43.040> have<00:38:43.200> to<00:38:43.359> do,<00:38:43.839> I<00:38:44.240> get<00:38:44.400> it<00:38:44.640> because<00:38:45.040> they<00:38:45.280> have<00:38:45.440> to<00:38:45.520> be<00:38:45.680> surviving<00:38:46.079> in<00:38:46.240> this<00:38:46.640> environment.

00:38:47.119 --> 00:38:50.720
If<00:38:47.280> they're<00:38:47.520> not<00:38:47.760> talking<00:38:48.000> about<00:38:48.240> AI,<00:38:48.800> we<00:38:48.960> are<00:38:49.119> not<00:38:49.280> entertaining<00:38:49.760> them,<00:38:50.160> right?

00:38:50.720 --> 00:38:55.520
That's<00:38:50.960> a<00:38:51.119> perception<00:38:51.680> is<00:38:51.920> there.<00:38:52.320> So<00:38:52.480> they<00:38:52.720> are<00:38:52.880> very<00:38:53.119> compelled<00:38:53.680> to<00:38:54.000> pitch<00:38:54.400> that<00:38:54.640> idea.

00:38:55.520 --> 00:38:59.920
But<00:38:55.680> those<00:38:56.000> are<00:38:56.400> still<00:38:56.800> half-cooked<00:38:57.440> idea<00:38:58.160> and<00:38:58.400> they<00:38:58.560> are<00:38:58.720> learning<00:38:59.040> as<00:38:59.200> we<00:38:59.440> are<00:38:59.599> learning.

00:38:59.920 --> 00:39:08.079
I<00:39:00.160> I<00:39:00.320> think<00:39:00.640> we<00:39:01.040> also<00:39:01.440> found<00:39:01.680> out<00:39:02.160> when<00:39:02.400> they<00:39:02.640> promise<00:39:02.960> that<00:39:03.200> they<00:39:03.359> can<00:39:03.599> bring<00:39:03.839> something<00:39:04.480> and<00:39:04.720> we<00:39:05.040> bring<00:39:05.280> the<00:39:05.520> team<00:39:06.240> and<00:39:06.640> right<00:39:06.960> away<00:39:07.520> as<00:39:07.760> we<00:39:08.000> are

00:39:08.079 --> 00:39:13.839
learning<00:39:08.720> they<00:39:08.960> are<00:39:09.040> also<00:39:09.280> learning.<00:39:09.839> They<00:39:10.079> don't<00:39:10.320> have<00:39:11.040> a<00:39:11.440> 10<00:39:11.680> years<00:39:12.079> experience<00:39:12.560> or<00:39:12.800> 20<00:39:13.040> years<00:39:13.359> experience.

00:39:13.839 --> 00:39:21.920
This<00:39:14.000> is<00:39:14.160> so<00:39:14.320> new<00:39:14.560> to<00:39:14.880> everyone.<00:39:15.920> So<00:39:16.640> if<00:39:16.880> we<00:39:17.119> are<00:39:17.680> pushing<00:39:18.320> the<00:39:18.560> right<00:39:19.280> issues<00:39:19.920> like<00:39:20.480> business<00:39:20.880> problem<00:39:21.359> and<00:39:21.599> we<00:39:21.839> are

00:39:21.920 --> 00:39:29.599
handling<00:39:22.240> that<00:39:22.560> business<00:39:22.880> problem<00:39:23.359> in<00:39:23.680> a<00:39:23.920> piecemeal<00:39:24.480> approach,<00:39:25.280> if<00:39:25.760> one<00:39:26.079> portion<00:39:26.400> is<00:39:26.640> done<00:39:26.880> by<00:39:27.119> AI,<00:39:27.680> we<00:39:27.920> are<00:39:28.000> more<00:39:28.160> than<00:39:28.320> happy<00:39:28.480> to<00:39:28.640> take<00:39:28.800> that<00:39:29.040> one.

00:39:29.599 --> 00:39:38.400
So<00:39:30.240> I<00:39:30.480> think<00:39:30.720> like<00:39:31.440> when<00:39:31.920> at<00:39:32.640> at<00:39:32.800> InfoTech<00:39:33.440> what<00:39:33.520> I<00:39:33.680> like<00:39:33.760> is<00:39:34.000> a<00:39:34.160> lot<00:39:34.240> of<00:39:34.320> the<00:39:34.480> folks<00:39:34.720> there<00:39:35.359> were<00:39:35.680> CIOs<00:39:36.640> and<00:39:37.040> or<00:39:37.280> a<00:39:37.520> senior<00:39:37.839> leader

00:39:38.400 --> 00:39:46.720
and<00:39:38.720> part<00:39:38.960> of<00:39:39.040> the<00:39:39.200> job<00:39:39.359> of<00:39:39.520> a<00:39:39.680> senior<00:39:40.000> leader<00:39:40.320> is<00:39:40.560> to<00:39:40.800> actually<00:39:41.119> cast<00:39:41.359> the<00:39:41.599> vision<00:39:42.320> also<00:39:42.640> and<00:39:42.880> be<00:39:43.040> looking<00:39:43.280> down<00:39:43.440> the<00:39:43.599> road,<00:39:44.000> can't<00:39:44.240> just<00:39:44.400> be<00:39:44.800> heads<00:39:45.119> down<00:39:46.079> dragged<00:39:46.480> into

00:39:46.720 --> 00:39:51.359
the<00:39:46.880> weeds<00:39:47.280> of<00:39:47.520> the<00:39:47.760> day-to-day.<00:39:48.560> You<00:39:48.720> have<00:39:48.800> to<00:39:48.880> be<00:39:48.960> able<00:39:49.119> to<00:39:49.200> look<00:39:49.680> just<00:39:50.000> as<00:39:50.240> much<00:39:50.320> as<00:39:50.480> you<00:39:50.720> can,<00:39:50.960> right?

00:39:51.359 --> 00:39:55.839
What<00:39:51.520> are<00:39:51.680> the<00:39:51.839> next<00:39:52.000> five<00:39:52.240> years<00:39:52.640> look<00:39:52.800> like?<00:39:53.520> Quantum<00:39:54.160> governance,<00:39:54.640> I'm<00:39:54.800> just<00:39:54.960> making<00:39:55.119> this<00:39:55.280> up<00:39:55.440> right<00:39:55.599> now.

00:39:55.839 --> 00:40:00.720
Might<00:39:56.160> not<00:39:56.320> might<00:39:56.640> be<00:39:56.800> the<00:39:57.040> most<00:39:57.200> exciting<00:39:57.520> thing<00:39:57.680> on<00:39:57.839> the<00:39:57.920> planet,<00:39:58.079> but<00:39:58.320> at<00:39:58.480> some<00:39:58.560> point<00:39:58.720> it's<00:39:59.119> things<00:39:59.280> are<00:39:59.359> going<00:39:59.520> to<00:39:59.680> things<00:39:59.839> are<00:40:00.000> going<00:40:00.079> to<00:40:00.240> change.

00:40:00.720 --> 00:40:05.200
And<00:40:01.040> yeah,<00:40:01.280> while<00:40:01.440> you<00:40:01.599> were<00:40:01.760> there,<00:40:02.240> were<00:40:02.480> there<00:40:02.640> any<00:40:03.280> use<00:40:03.599> cases<00:40:04.240> or<00:40:04.560> ideas?

00:40:05.200 --> 00:40:08.400
Anything<00:40:05.440> that<00:40:05.680> inspired<00:40:06.320> you<00:40:06.640> while<00:40:06.880> you<00:40:07.040> were<00:40:07.119> at<00:40:07.280> InfoTech<00:40:07.920> Live?

00:40:08.400 --> 00:40:14.960
You're<00:40:08.560> like,<00:40:08.800> maybe<00:40:09.040> this<00:40:09.280> is<00:40:09.440> not<00:40:09.599> here<00:40:09.839> yet,<00:40:10.160> but<00:40:10.640> five<00:40:10.880> years<00:40:11.040> from<00:40:11.280> now,<00:40:11.839> this<00:40:12.079> is<00:40:12.240> coming<00:40:12.400> or<00:40:12.720> three<00:40:12.960> years<00:40:13.119> from<00:40:13.280> now,<00:40:13.520> this<00:40:13.680> is<00:40:13.839> going<00:40:13.920> to<00:40:14.000> be<00:40:14.160> really<00:40:14.400> great.

00:40:14.960 --> 00:40:22.960
Yeah,<00:40:15.119> I<00:40:15.359> can<00:40:15.520> probably<00:40:15.839> share.<00:40:16.079> I<00:40:16.240> think<00:40:16.400> there<00:40:16.560> was<00:40:16.720> a<00:40:16.960> I<00:40:17.119> I<00:40:17.520> joined<00:40:17.839> one<00:40:18.000> of<00:40:18.160> the<00:40:18.800> one<00:40:19.040> of<00:40:19.200> the<00:40:19.760> vendor<00:40:20.079> presentation<00:40:20.640> actually<00:40:20.880> when<00:40:21.119> I<00:40:21.280> was<00:40:21.359> at<00:40:21.520> InfoTech<00:40:22.480> event<00:40:22.800> a

00:40:22.960 --> 00:40:27.680
couple<00:40:23.119> of<00:40:23.280> months<00:40:23.520> back<00:40:24.240> and<00:40:24.480> they<00:40:24.720> were<00:40:24.960> sharing<00:40:25.440> a<00:40:26.000> again<00:40:26.400> it<00:40:26.640> was<00:40:26.800> all<00:40:26.960> about<00:40:27.200> AI.

00:40:27.680 --> 00:40:34.240
There<00:40:27.839> was<00:40:28.000> nothing<00:40:28.160> without<00:40:28.560> AI<00:40:28.960> in<00:40:29.200> InfoTech<00:40:29.920> which<00:40:30.079> I<00:40:30.320> can<00:40:30.480> understand,<00:40:31.040> but<00:40:31.280> there<00:40:31.520> was<00:40:31.680> one<00:40:31.920> particular<00:40:32.720> demonstration<00:40:33.280> by<00:40:33.440> a<00:40:33.680> vendor.

00:40:34.240 --> 00:40:42.720
They<00:40:34.480> were<00:40:34.720> talking<00:40:34.960> about<00:40:35.680> building<00:40:36.000> a<00:40:36.800> context,<00:40:37.760> a<00:40:38.000> knowledge<00:40:38.480> graph<00:40:39.040> to<00:40:39.280> feed<00:40:39.599> into<00:40:39.839> AI<00:40:40.160> so<00:40:40.320> the<00:40:40.480> AI<00:40:40.800> can<00:40:41.040> make<00:40:41.280> better<00:40:41.599> decisions,<00:40:42.480> right?

00:40:42.720 --> 00:40:48.720
Or<00:40:43.040> AI<00:40:43.440> can<00:40:43.599> help<00:40:43.839> you<00:40:44.000> make<00:40:44.240> better<00:40:44.480> decisions<00:40:44.880> about<00:40:45.440> what<00:40:45.680> you're<00:40:45.920> trying<00:40:46.079> to<00:40:46.240> process,<00:40:46.720> whatever<00:40:47.040> you're<00:40:47.200> trying<00:40:47.359> to<00:40:47.440> process<00:40:47.680> in<00:40:47.760> the<00:40:47.920> organization.

00:40:48.720 --> 00:40:53.040
And<00:40:48.880> I<00:40:49.040> found<00:40:49.280> it<00:40:49.680> I<00:40:49.920> heard<00:40:50.160> of<00:40:50.400> what<00:40:50.640> that<00:40:50.960> means<00:40:51.359> in<00:40:51.680> before<00:40:51.920> I<00:40:52.160> went<00:40:52.320> there.

00:40:53.040 --> 00:41:00.560
But<00:40:53.119> I<00:40:53.359> think<00:40:53.440> when<00:40:53.680> that<00:40:54.000> when<00:40:54.160> I<00:40:54.320> saw<00:40:54.480> the<00:40:54.720> demo,<00:40:55.040> I<00:40:55.280> think<00:40:55.359> it<00:40:55.599> does<00:40:56.319> made<00:40:56.560> me<00:40:56.720> understand<00:40:56.960> that<00:40:57.280> okay,<00:40:57.599> world<00:40:57.839> is<00:40:58.079> has<00:40:58.400> already<00:40:58.720> moved<00:40:59.280> further<00:40:59.599> along<00:40:59.839> in<00:41:00.079> the<00:41:00.240> direction

00:41:00.560 --> 00:41:08.800
than<00:41:00.800> what<00:41:01.040> I<00:41:01.280> was<00:41:01.359> hoping<00:41:01.680> for.<00:41:02.160> And<00:41:02.319> it's<00:41:02.560> such<00:41:02.720> a<00:41:02.880> coincidence<00:41:03.280> that<00:41:03.760> I<00:41:04.160> was<00:41:04.560> talking<00:41:04.800> to<00:41:05.359> one<00:41:05.599> of<00:41:05.680> the<00:41:06.480> one<00:41:06.640> of<00:41:06.720> the<00:41:07.200> vendor<00:41:07.520> partner<00:41:07.839> a<00:41:07.920> couple<00:41:08.160> of<00:41:08.240> days<00:41:08.400> back<00:41:08.640> in

00:41:08.800 --> 00:41:16.480
the<00:41:08.960> organization<00:41:09.839> and<00:41:10.480> what<00:41:10.720> I<00:41:10.880> saw<00:41:11.119> three<00:41:11.359> months<00:41:11.599> back<00:41:11.839> I<00:41:12.240> seem<00:41:12.480> like<00:41:12.720> world<00:41:12.960> has<00:41:13.119> already<00:41:13.359> moved<00:41:13.599> much<00:41:13.920> farther<00:41:14.560> in<00:41:14.800> that<00:41:15.040> area<00:41:15.359> right<00:41:15.680> now.

00:41:16.480 --> 00:41:25.119
So<00:41:16.960> normally<00:41:17.359> when<00:41:17.520> we<00:41:17.680> talk<00:41:17.760> about<00:41:17.920> AI<00:41:18.400> right<00:41:18.640> you<00:41:18.960> talk<00:41:19.200> about<00:41:19.520> like<00:41:19.839> LLM<00:41:20.319> and<00:41:20.400> all<00:41:20.560> these<00:41:20.800> things<00:41:21.280> every<00:41:21.760> such<00:41:22.240> I<00:41:22.480> would<00:41:22.560> say<00:41:22.720> LLM<00:41:23.200> is<00:41:23.359> helpful<00:41:23.680> but<00:41:24.079> they<00:41:24.319> are<00:41:24.400> not<00:41:24.640> 100%

00:41:25.119 --> 00:41:32.720
accurate<00:41:25.520> we<00:41:25.680> all<00:41:25.920> understand<00:41:26.160> it<00:41:26.400> right<00:41:26.880> now<00:41:27.119> the<00:41:27.280> I<00:41:27.440> think<00:41:27.520> the<00:41:27.760> world<00:41:27.920> is<00:41:28.160> moving<00:41:28.400> towards<00:41:29.119> finding<00:41:29.440> a<00:41:29.680> way<00:41:29.760> to<00:41:29.920> make<00:41:30.079> it<00:41:30.240> more<00:41:30.400> deterministic<00:41:31.599> more<00:41:31.920> accurate<00:41:32.480> than

00:41:32.720 --> 00:41:40.800
it<00:41:32.960> was<00:41:33.200> before<00:41:33.839> right<00:41:34.160> one<00:41:34.319> is<00:41:34.720> I<00:41:34.960> would<00:41:35.040> say<00:41:35.200> even<00:41:35.359> if<00:41:35.440> it<00:41:35.599> is<00:41:35.760> 50%<00:41:36.720> good<00:41:36.960> enough<00:41:37.440> it<00:41:37.599> is<00:41:37.760> helpful<00:41:38.000> to<00:41:38.079> the<00:41:38.240> organization<00:41:38.720> anyway<00:41:39.280> right<00:41:39.599> but<00:41:39.839> suddenly<00:41:40.319> we<00:41:40.560> need<00:41:40.720> to

00:41:40.800 --> 00:41:49.440
get<00:41:40.960> to<00:41:41.119> the<00:41:41.280> point<00:41:41.440> of<00:41:42.240> making<00:41:42.560> that<00:41:42.800> 50%<00:41:43.440> great<00:41:43.680> to<00:41:43.920> say<00:41:44.160> 70%<00:41:44.720> 80%<00:41:45.280> 90%<00:41:45.760> of<00:41:45.839> the<00:41:46.000> time<00:41:46.480> now<00:41:46.720> in<00:41:46.960> the<00:41:47.200> AI<00:41:47.599> world<00:41:48.000> there<00:41:48.160> are<00:41:48.400> things<00:41:48.720> happening<00:41:49.119> where

00:41:49.440 --> 00:41:57.760
there<00:41:49.599> is<00:41:49.760> something<00:41:50.000> that<00:41:50.160> is<00:41:50.400> going<00:41:50.480> to<00:41:50.560> fit<00:41:51.040> on<00:41:51.280> the<00:41:51.440> top<00:41:51.680> of<00:41:52.160> LLM<00:41:53.119> so<00:41:53.359> that<00:41:53.520> we<00:41:53.760> can<00:41:54.000> pass<00:41:54.400> a<00:41:54.720> more<00:41:55.119> context-driven<00:41:56.720> or<00:41:56.880> right<00:41:57.200> context<00:41:57.599> or

00:41:57.760 --> 00:42:04.480
full<00:41:57.920> context<00:41:58.240> to<00:41:58.400> the<00:41:58.480> LLM<00:41:58.880> so<00:41:58.960> it<00:41:59.119> can<00:41:59.200> make<00:41:59.359> better<00:41:59.520> decision<00:41:59.760> for<00:41:59.920> you<00:42:00.079> so<00:42:00.240> I<00:42:00.400> would<00:42:00.560> say<00:42:00.960> there<00:42:01.280> was<00:42:01.440> a<00:42:01.599> realization<00:42:02.079> that<00:42:02.400> something<00:42:02.880> more<00:42:03.200> is<00:42:03.440> happening<00:42:04.079> in<00:42:04.319> this

00:42:04.480 --> 00:42:12.640
AI<00:42:04.800> world<00:42:05.280> and<00:42:05.440> when<00:42:05.680> I<00:42:05.839> spoke<00:42:06.000> to<00:42:06.160> the<00:42:06.800> vendor<00:42:07.359> partner<00:42:07.760> a<00:42:07.920> couple<00:42:08.079> of<00:42:08.240> days<00:42:08.400> back<00:42:08.720> I<00:42:08.880> realized<00:42:09.520> it's<00:42:09.839> actually<00:42:10.079> happening<00:42:10.640> it<00:42:10.880> has<00:42:11.040> moved<00:42:11.280> further<00:42:11.599> along<00:42:12.160> and<00:42:12.319> I<00:42:12.560> think

00:42:12.640 --> 00:42:19.359
we<00:42:12.800> are<00:42:12.880> going<00:42:13.040> to<00:42:13.119> try<00:42:13.440> that<00:42:13.839> possibly<00:42:14.400> in<00:42:14.640> our<00:42:14.880> organization<00:42:15.680> Because<00:42:16.240> there<00:42:16.480> is<00:42:16.640> always<00:42:16.880> a<00:42:17.040> desire<00:42:17.359> to<00:42:17.520> be<00:42:17.680> more<00:42:17.839> and<00:42:18.079> more<00:42:18.240> accurate<00:42:18.640> with<00:42:18.880> the<00:42:19.040> time.

00:42:19.359 --> 00:42:25.920
Yes,<00:42:19.839> even<00:42:20.079> if<00:42:20.240> AI<00:42:20.560> is<00:42:20.800> 50%<00:42:21.200> accurate,<00:42:21.680> we<00:42:21.839> are<00:42:21.920> going<00:42:22.000> to<00:42:22.160> welcome<00:42:22.480> it<00:42:22.880> because<00:42:23.119> it<00:42:23.440> is<00:42:23.599> helping<00:42:23.839> us<00:42:24.079> get<00:42:24.319> better<00:42:24.480> than<00:42:24.720> what<00:42:24.800> it<00:42:24.960> is<00:42:25.119> today,<00:42:25.440> right?

00:42:25.920 --> 00:42:30.640
But<00:42:26.079> if<00:42:26.400> AI<00:42:26.640> is<00:42:26.880> going<00:42:26.960> to<00:42:27.040> make<00:42:27.200> it<00:42:27.440> 70<00:42:27.760> 80%<00:42:28.240> better,<00:42:28.480> we<00:42:28.640> are<00:42:28.800> going<00:42:28.880> to<00:42:28.960> even<00:42:29.200> adopt<00:42:29.520> even<00:42:29.839> more<00:42:30.079> and<00:42:30.319> more.

00:42:30.640 --> 00:42:38.800
So<00:42:31.040> I<00:42:31.280> would<00:42:31.440> say<00:42:31.599> it<00:42:31.839> does<00:42:32.480> it<00:42:32.720> did<00:42:32.880> trigger<00:42:33.280> some<00:42:33.520> of<00:42:33.599> the<00:42:34.240> possibility<00:42:34.960> when<00:42:35.200> I<00:42:35.359> was<00:42:35.440> there<00:42:35.839> about<00:42:36.480> something<00:42:36.800> is<00:42:37.040> happening<00:42:37.280> in<00:42:37.440> this<00:42:37.680> area<00:42:37.920> and<00:42:38.160> now<00:42:38.400> I'm<00:42:38.640> seeing

00:42:38.800 --> 00:42:42.240
it<00:42:39.200> it<00:42:39.440> has<00:42:39.599> happened<00:42:40.000> with<00:42:40.240> some<00:42:40.400> of<00:42:40.560> the<00:42:40.960> vendor<00:42:41.359> partners<00:42:41.760> over<00:42:42.000> here.

00:42:42.240 --> 00:42:49.280
So<00:42:42.400> certainly<00:42:42.720> a<00:42:42.880> realization<00:42:43.280> that<00:42:43.839> there<00:42:44.079> is<00:42:44.240> more<00:42:44.400> than<00:42:44.640> what<00:42:44.800> you<00:42:44.960> know<00:42:45.280> is<00:42:45.520> out<00:42:45.760> there<00:42:46.240> and<00:42:46.400> I<00:42:46.640> think<00:42:46.720> that's<00:42:46.960> the<00:42:47.200> purpose<00:42:47.440> of<00:42:47.599> conferences<00:42:48.160> when<00:42:48.319> you<00:42:48.720> join<00:42:49.040> those

00:42:49.280 --> 00:42:52.640
such<00:42:49.520> things.<00:42:50.000> Yeah.<00:42:50.160> And<00:42:50.400> some<00:42:50.560> humans<00:42:50.880> are<00:42:51.040> only<00:42:51.280> 50%<00:42:51.839> accurate<00:42:52.319> too.

00:42:52.640 --> 00:42:55.520
So<00:42:52.800> I'm<00:42:53.119> just<00:42:53.359> saying<00:42:54.880> 100%.

00:42:55.520 --> 00:43:02.560
I<00:42:55.680> think<00:42:55.839> one<00:42:56.079> thing<00:42:56.240> that<00:42:56.400> that<00:42:56.640> I<00:42:56.880> should<00:42:57.040> say<00:42:57.200> that<00:42:57.599> I<00:42:57.760> think<00:42:57.839> now<00:42:58.079> that<00:42:58.319> we<00:42:58.560> talking<00:42:58.720> about<00:42:58.880> AI<00:42:59.280> so<00:42:59.440> I<00:42:59.599> would<00:42:59.760> say<00:42:59.920> AI<00:43:00.240> is<00:43:00.400> just<00:43:00.560> not<00:43:00.720> about<00:43:01.280> helping<00:43:01.760> customers.

00:43:02.560 --> 00:43:05.520
We<00:43:02.800> have<00:43:02.880> to<00:43:03.040> help<00:43:03.280> ourselves<00:43:03.760> so<00:43:03.920> we<00:43:04.079> can<00:43:04.160> help<00:43:04.400> customers<00:43:04.800> better<00:43:05.040> in<00:43:05.280> general.

00:43:05.520 --> 00:43:14.319
So<00:43:05.944> DMV<00:43:06.368> is<00:43:06.792> around<00:43:07.216> 8,500<00:43:07.640> people<00:43:08.064> organization<00:43:08.488> and<00:43:08.912> a<00:43:09.336> more<00:43:09.760> than<00:43:10.184> 50%<00:43:10.608> of<00:43:11.032> our<00:43:11.456> staff<00:43:11.880> is<00:43:12.304> customer-facing<00:43:12.728> right<00:43:13.152> field<00:43:13.576> office<00:43:14.000> call

00:43:14.319 --> 00:43:22.800
center<00:43:14.960> and<00:43:15.200> all<00:43:15.359> those<00:43:15.520> sort<00:43:15.680> of<00:43:15.839> things<00:43:16.560> and<00:43:17.119> as<00:43:17.359> you<00:43:17.520> could<00:43:17.680> see<00:43:18.319> DMV<00:43:18.720> is<00:43:18.880> full<00:43:19.040> of<00:43:19.200> policies<00:43:19.599> and<00:43:19.839> processes<00:43:20.720> right<00:43:21.040> and<00:43:21.280> sometime<00:43:22.079> there<00:43:22.240> is<00:43:22.319> a

00:43:22.800 --> 00:43:28.880
policy<00:43:23.119> and<00:43:23.359> then<00:43:23.520> someone<00:43:23.760> is<00:43:23.920> going<00:43:24.000> to<00:43:24.160> write<00:43:24.319> a<00:43:24.480> process<00:43:24.880> around<00:43:25.119> it<00:43:25.599> and<00:43:25.839> then<00:43:26.000> you<00:43:26.160> will<00:43:26.319> almost<00:43:26.640> find<00:43:26.960> multiple<00:43:27.440> processes<00:43:27.760> around<00:43:27.920> it<00:43:28.160> and<00:43:28.319> then<00:43:28.400> you<00:43:28.640> wonder

00:43:28.880 --> 00:43:35.280
which<00:43:29.040> one<00:43:29.200> is<00:43:29.280> right<00:43:29.599> which<00:43:29.760> one<00:43:29.839> is<00:43:30.000> wrong<00:43:30.319> right<00:43:30.720> and<00:43:31.200> think<00:43:31.440> about<00:43:31.680> what<00:43:31.839> will<00:43:32.079> happen<00:43:32.240> to<00:43:32.400> the<00:43:32.640> new<00:43:32.880> employee<00:43:33.200> that<00:43:33.359> you<00:43:33.520> are<00:43:33.599> hiring<00:43:34.319> how<00:43:34.560> he's<00:43:34.800> going<00:43:34.880> to<00:43:35.040> figure

00:43:35.280 --> 00:43:37.040
out<00:43:35.760> which<00:43:36.000> one<00:43:36.079> is<00:43:36.240> right,<00:43:36.480> which<00:43:36.560> one<00:43:36.720> is<00:43:36.800> wrong.

00:43:37.040 --> 00:43:40.640
Right?<00:43:37.280> There's<00:43:37.520> lots<00:43:37.760> of<00:43:37.920> time<00:43:38.160> investment<00:43:38.640> that<00:43:38.880> goes<00:43:39.040> and<00:43:39.200> figuring<00:43:39.520> things<00:43:39.760> out<00:43:40.000> from<00:43:40.160> here.

00:43:40.640 --> 00:43:47.839
So<00:43:40.800> we<00:43:41.119> actually<00:43:41.680> and<00:43:41.839> we<00:43:42.079> are<00:43:42.160> a<00:43:42.319> situation<00:43:42.560> where<00:43:42.880> customers<00:43:43.280> are<00:43:43.760> in<00:43:44.000> the<00:43:44.160> field<00:43:44.400> office,<00:43:44.800> they<00:43:45.040> are<00:43:45.119> in<00:43:45.280> the<00:43:45.440> phone,<00:43:45.839> they<00:43:46.079> are<00:43:46.160> in<00:43:46.319> the<00:43:46.400> live<00:43:46.640> chat<00:43:47.119> and<00:43:47.280> they're<00:43:47.599> looking

00:43:47.839 --> 00:43:56.160
for<00:43:48.079> information<00:43:48.560> and<00:43:48.960> our<00:43:49.280> goal<00:43:49.760> always<00:43:50.160> is<00:43:50.480> has<00:43:50.800> been<00:43:50.960> and<00:43:51.359> will<00:43:51.599> remain<00:43:52.160> to<00:43:52.480> provide<00:43:52.720> the<00:43:52.960> most<00:43:53.280> accurate<00:43:54.000> and<00:43:54.319> quick<00:43:54.720> information<00:43:55.119> back<00:43:55.359> to<00:43:55.520> the<00:43:55.760> customer.

00:43:56.160 --> 00:44:02.880
Right?<00:43:56.720> So<00:43:57.040> if<00:43:57.359> people<00:43:57.680> are<00:43:57.839> not<00:43:58.079> well<00:43:58.319> informed,<00:43:59.119> they're<00:43:59.440> likely<00:43:59.760> going<00:43:59.839> to<00:44:00.000> make<00:44:00.240> mistakes<00:44:00.720> in<00:44:01.040> giving<00:44:01.359> the<00:44:01.680> information<00:44:02.160> back.

00:44:02.880 --> 00:44:10.160
So<00:44:03.359> the<00:44:03.680> fragmented<00:44:04.240> information<00:44:04.800> again<00:44:05.200> the<00:44:05.440> moment<00:44:05.839> you<00:44:06.079> see<00:44:06.160> the<00:44:06.400> word<00:44:06.560> fragmented<00:44:07.119> I<00:44:07.359> think<00:44:07.520> about<00:44:07.760> I<00:44:07.920> think<00:44:08.000> AI<00:44:08.400> can<00:44:08.560> help<00:44:08.880> number<00:44:09.200> one<00:44:09.440> to<00:44:09.680> me.

00:44:10.160 --> 00:44:19.200
So<00:44:10.319> we<00:44:10.800> introduce<00:44:11.440> AI<00:44:11.920> assisted<00:44:12.960> solution<00:44:13.520> within<00:44:13.839> the<00:44:14.000> organization<00:44:14.880> and<00:44:15.280> our<00:44:15.599> frontline<00:44:16.240> staff<00:44:16.720> can<00:44:17.119> interact<00:44:17.520> with<00:44:17.680> that<00:44:17.920> solution<00:44:18.400> to

00:44:19.200 --> 00:44:27.760
get<00:44:19.359> a<00:44:19.599> clarity<00:44:20.160> on<00:44:20.400> a<00:44:20.640> topic<00:44:20.880> that<00:44:21.200> customer<00:44:21.440> is<00:44:21.680> seeking<00:44:21.920> help<00:44:22.160> with<00:44:22.400> and<00:44:22.640> that<00:44:22.800> internal<00:44:23.280> solution<00:44:24.079> is<00:44:24.400> getting<00:44:24.800> 40,000<00:44:25.839> hits<00:44:26.560> or<00:44:26.800> questions<00:44:27.359> every

00:44:27.760 --> 00:44:30.960
month<00:44:28.319> and<00:44:28.560> it<00:44:28.800> is<00:44:29.280> almost<00:44:29.680> 90%<00:44:30.319> accurate.

00:44:30.960 --> 00:44:38.800
So<00:44:31.200> think<00:44:31.440> about<00:44:31.599> it<00:44:31.760> that<00:44:32.400> how<00:44:32.720> accurate<00:44:33.520> and<00:44:33.760> how<00:44:34.000> quick<00:44:34.240> we<00:44:34.400> are<00:44:34.560> providing<00:44:34.960> services<00:44:35.280> back<00:44:35.520> to<00:44:35.680> the<00:44:35.839> customer<00:44:36.160> and<00:44:36.480> how<00:44:36.800> well<00:44:36.960> we<00:44:37.200> are<00:44:37.280> able<00:44:37.520> to<00:44:37.599> operate<00:44:37.920> in<00:44:38.079> a<00:44:38.240> fragmented

00:44:38.800 --> 00:44:42.480
environment<00:44:39.200> that<00:44:39.760> used<00:44:40.000> to<00:44:40.160> exist<00:44:40.480> for<00:44:40.720> last<00:44:40.960> 50<00:44:41.200> 60<00:44:41.520> years<00:44:41.680> in<00:44:41.839> the<00:44:41.920> organization.

00:44:42.480 --> 00:44:50.960
So<00:44:42.782> I<00:44:43.084> would<00:44:43.387> say<00:44:43.689> amazing<00:44:43.991> use<00:44:44.293> case<00:44:44.596> that<00:44:44.898> can<00:44:45.200> really<00:44:45.502> be<00:44:45.804> a<00:44:46.107> game<00:44:46.409> changer<00:44:46.711> right<00:44:47.013> now<00:44:47.316> even<00:44:47.618> with<00:44:47.920> less<00:44:48.222> than<00:44:48.524> 100%<00:44:48.827> accuracy<00:44:49.129> it's<00:44:49.431> a<00:44:49.733> blessing<00:44:50.036> to<00:44:50.338> try<00:44:50.640> that

00:44:50.960 --> 00:44:55.040
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00:44:55.040 --> 00:45:03.440
So<00:44:55.280> for<00:44:55.520> me<00:44:55.760> the<00:44:56.480> InfoTech<00:44:57.200> or<00:44:57.599> any<00:44:57.920> conferences<00:44:58.560> I<00:44:58.800> just<00:44:58.960> look<00:44:59.200> for<00:44:59.359> two<00:44:59.520> or<00:44:59.760> three<00:45:00.400> areas<00:45:01.119> it's<00:45:01.280> a<00:45:01.440> good<00:45:01.520> thing<00:45:01.680> that<00:45:01.920> when<00:45:02.079> we<00:45:02.240> go<00:45:02.400> to<00:45:02.480> the<00:45:02.720> conferences<00:45:03.200> like

00:45:03.440 --> 00:45:11.760
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00:45:11.760 --> 00:45:20.079
topics<00:45:12.319> so<00:45:12.480> many<00:45:12.720> parallel<00:45:13.119> topics<00:45:13.520> going<00:45:13.680> on<00:45:13.920> we<00:45:14.160> try<00:45:14.400> to<00:45:14.560> learn<00:45:14.960> everything<00:45:15.680> for<00:45:16.000> me<00:45:16.640> this<00:45:16.960> time<00:45:17.680> is<00:45:18.480> about<00:45:19.040> this<00:45:19.520> AI<00:45:19.839> hype

00:45:20.079 --> 00:45:28.640
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00:45:28.640 --> 00:45:36.880
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00:45:36.880 --> 00:45:45.280
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00:45:45.280 --> 00:45:50.640
agent<00:45:45.680> for<00:45:46.000> developer<00:45:46.800> 10<00:45:47.040> agent<00:45:47.440> for<00:45:47.680> tester<00:45:48.560> then<00:45:48.720> 10<00:45:48.960> agents<00:45:49.280> for<00:45:49.520> senior<00:45:49.839> testers.

00:45:50.640 --> 00:45:58.880
So<00:45:50.880> that<00:45:51.119> is<00:45:51.200> a<00:45:51.440> good<00:45:51.680> concept<00:45:52.319> because<00:45:52.720> now<00:45:53.040> this<00:45:53.359> agent<00:45:54.160> if<00:45:54.480> something<00:45:54.800> is<00:45:55.200> agent<00:45:55.520> is<00:45:55.839> not<00:45:56.160> very<00:45:56.480> typical<00:45:56.960> simple<00:45:57.440> AI<00:45:58.079> they're<00:45:58.400> learning<00:45:58.640> with

00:45:58.880 --> 00:46:07.119
each<00:45:59.040> other<00:45:59.440> if<00:45:59.680> they<00:45:59.839> are<00:45:59.920> learning<00:46:00.240> the<00:46:00.400> AI<00:46:00.720> is<00:46:01.040> learning<00:46:01.280> the<00:46:01.520> bad<00:46:01.839> stuff<00:46:02.480> they<00:46:02.720> can<00:46:02.960> exponentially<00:46:03.760> go<00:46:04.319> bizarre<00:46:04.880> right<00:46:05.359> so<00:46:05.680> how<00:46:06.240> we<00:46:06.640> can<00:46:06.880> just

00:46:07.119 --> 00:46:15.680
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00:46:15.680 --> 00:46:24.000
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00:46:24.000 --> 00:46:27.119
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00:46:27.119 --> 00:46:30.079
So<00:46:27.440> others<00:46:28.240> whatever<00:46:28.640> the<00:46:28.800> guardrails<00:46:29.280> they<00:46:29.520> were<00:46:29.680> having.

00:46:30.079 --> 00:46:38.640
So<00:46:30.319> I<00:46:30.560> think<00:46:30.720> this<00:46:31.040> is<00:46:31.200> a<00:46:31.520> bigger<00:46:32.400> curve<00:46:32.720> wall<00:46:33.280> as<00:46:33.520> a<00:46:33.839> large<00:46:34.160> curve<00:46:34.400> wall<00:46:34.720> is<00:46:35.040> coming<00:46:35.200> in<00:46:35.520> our<00:46:35.760> way<00:46:36.079> that<00:46:36.480> how<00:46:36.800> we<00:46:37.040> can<00:46:37.680> have<00:46:37.920> that<00:46:38.240> agent

00:46:38.640 --> 00:46:47.040
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00:46:47.040 --> 00:46:55.440
together<00:46:47.680> if<00:46:47.920> is<00:46:48.160> something<00:46:48.480> is<00:46:48.800> behavior<00:46:49.280> is<00:46:49.599> changing<00:46:50.240> because<00:46:50.560> is<00:46:50.960> every<00:46:51.280> day<00:46:51.520> they<00:46:51.760> are<00:46:51.920> learning<00:46:52.160> with<00:46:52.640> each<00:46:52.880> other<00:46:53.359> and<00:46:54.160> how<00:46:54.400> we<00:46:54.560> are<00:46:54.720> backing<00:46:54.960> up<00:46:55.200> that

00:46:55.440 --> 00:47:04.000
one<00:46:55.760> because<00:46:56.400> that's<00:46:56.720> also<00:46:57.440> it's<00:46:58.000> disaster<00:46:58.560> recovery<00:46:58.960> and<00:46:59.200> all<00:46:59.760> is<00:47:00.000> a<00:47:00.240> big<00:47:00.480> part<00:47:00.720> of<00:47:00.880> us<00:47:01.280> and<00:47:01.839> how<00:47:02.079> we<00:47:02.240> will<00:47:02.400> back<00:47:02.560> it<00:47:02.720> up<00:47:02.880> our<00:47:03.119> agent<00:47:03.520> when

00:47:04.000 --> 00:47:12.319
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00:47:12.319 --> 00:47:17.839
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00:47:17.839 --> 00:47:25.920
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00:47:25.920 --> 00:47:28.000
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00:47:28.000 --> 00:47:36.400
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00:47:36.400 --> 00:47:38.240
models.<00:47:37.200> This<00:47:37.359> is<00:47:37.440> a<00:47:37.599> whole<00:47:37.760> other<00:47:37.920> podcast.

00:47:38.240 --> 00:47:41.119
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00:47:41.119 --> 00:47:49.440
In<00:47:41.483> the<00:47:41.846> Wall<00:47:42.210> Street<00:47:42.574> Journal,<00:47:42.937> there<00:47:43.301> was<00:47:43.664> a<00:47:44.028> couple<00:47:44.392> articles<00:47:44.755> recently<00:47:45.119> about<00:47:45.483> whether<00:47:45.846> ChatGPT<00:47:46.210> or<00:47:46.574> Claude<00:47:46.937> or<00:47:47.301> one<00:47:47.664> of<00:47:48.028> their<00:47:48.392> models<00:47:48.755> escaping<00:47:49.119> the

00:47:49.440 --> 00:47:54.640
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00:47:54.640 --> 00:48:02.400
Now<00:47:54.880> they<00:47:55.119> are<00:47:55.200> going<00:47:55.520> changing<00:47:55.920> the<00:47:56.079> lane<00:47:56.560> by<00:47:56.800> own<00:47:57.520> and<00:47:57.920> who<00:47:58.160> is<00:47:58.319> watching<00:47:58.640> that<00:47:59.040> and<00:47:59.200> now<00:47:59.440> I'm<00:47:59.760> seeing<00:48:00.000> another<00:48:00.319> issue<00:48:00.720> what<00:48:00.880> Prashant<00:48:01.359> is<00:48:01.680> saying<00:48:01.839> that<00:48:02.079> they<00:48:02.240> are

00:48:02.400 --> 00:48:10.240
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00:48:10.240 --> 00:48:12.800
How<00:48:10.560> the<00:48:10.880> human<00:48:11.359> can<00:48:11.599> validate<00:48:12.160> that<00:48:12.400> code.

00:48:12.800 --> 00:48:21.040
Right?<00:48:13.440> So<00:48:13.839> it<00:48:14.160> just<00:48:14.480> it's<00:48:14.720> just<00:48:15.280> amplifying<00:48:16.079> the<00:48:16.480> problem<00:48:17.119> if<00:48:17.359> we<00:48:17.680> don't<00:48:18.319> take<00:48:18.720> a<00:48:19.200> thoughtful<00:48:19.680> approach<00:48:20.160> that<00:48:20.560> okay<00:48:20.880> this

00:48:21.040 --> 00:48:29.040
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00:48:29.040 --> 00:48:33.760
the<00:48:29.200> quality<00:48:29.599> check<00:48:29.760> of<00:48:30.000> million<00:48:30.720> lines<00:48:31.599> in<00:48:32.079> seconds<00:48:32.640> right<00:48:33.040> is<00:48:33.200> coming<00:48:33.359> out.

00:48:33.760 --> 00:48:40.800
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00:48:40.800 --> 00:48:45.359
But<00:48:40.960> these<00:48:41.200> are<00:48:41.359> the<00:48:41.520> question,<00:48:41.760> the<00:48:42.079> privacy,<00:48:42.720> the<00:48:42.960> security,<00:48:43.520> the<00:48:43.760> legal<00:48:44.240> consequences.

00:48:45.359 --> 00:48:48.960
If<00:48:45.680> sensitive<00:48:46.160> data<00:48:46.480> is<00:48:46.880> out,<00:48:47.599> how<00:48:47.839> we<00:48:48.000> are<00:48:48.160> protecting<00:48:48.480> that<00:48:48.720> one?

00:48:48.960 --> 00:48:51.359
Because<00:48:49.200> trust<00:48:49.599> is<00:48:49.839> so<00:48:50.160> important<00:48:50.640> for<00:48:50.880> us.

00:48:51.359 --> 00:48:55.599
We<00:48:51.680> just<00:48:51.920> don't<00:48:52.160> want<00:48:52.400> to<00:48:52.880> open<00:48:53.200> the<00:48:53.359> floodgate<00:48:53.839> and<00:48:54.000> then<00:48:54.160> we'll<00:48:54.400> say<00:48:54.640> we'll<00:48:54.800> figure<00:48:54.960> it<00:48:55.200> out.

00:48:55.599 --> 00:48:58.640
[laughter]<00:48:55.790> Yeah.<00:48:55.981> No,<00:48:56.171> it's<00:48:56.362> a<00:48:56.553> those<00:48:56.744> there<00:48:56.934> are<00:48:57.125> a<00:48:57.316> lot<00:48:57.507> of<00:48:57.697> great<00:48:57.888> points<00:48:58.079> there.

00:48:58.640 --> 00:49:06.480
That's<00:48:58.960> definitely<00:48:59.280> a<00:48:59.599> separate<00:49:00.000> episode.<00:49:00.720> Even<00:49:01.040> I<00:49:01.200> have<00:49:01.359> this<00:49:01.520> problem<00:49:01.680> where<00:49:02.000> sometimes<00:49:02.640> with<00:49:02.960> Claude<00:49:03.359> it<00:49:03.599> talks<00:49:03.839> back<00:49:04.000> to<00:49:04.160> me<00:49:04.319> and<00:49:04.800> thinking<00:49:05.119> dude<00:49:05.520> have<00:49:05.680> some<00:49:05.839> humility.

00:49:06.480 --> 00:49:14.079
Well,<00:49:06.756> [laughter]<00:49:07.031> you're<00:49:07.307> telling<00:49:07.582> me<00:49:07.858> and<00:49:08.133> so<00:49:08.409> I<00:49:08.684> love<00:49:08.960> the<00:49:09.236> agent<00:49:09.511> checking<00:49:09.787> on<00:49:10.062> the<00:49:10.338> agent<00:49:10.613> and<00:49:10.889> then<00:49:11.164> it's<00:49:11.440> again<00:49:11.716> it's<00:49:11.991> a<00:49:12.267> whole<00:49:12.542> other<00:49:12.818> podcast<00:49:13.093> episode<00:49:13.369> but<00:49:13.644> it<00:49:13.920> would

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be<00:49:14.160> a<00:49:14.319> great<00:49:14.480> one<00:49:14.880> especially<00:49:15.200> as<00:49:15.440> things<00:49:15.680> are<00:49:15.839> developing<00:49:16.800> and<00:49:16.960> and<00:49:17.359> only<00:49:17.599> getting<00:49:17.839> faster<00:49:18.240> but<00:49:18.800> those<00:49:19.040> guard<00:49:19.359> rails<00:49:19.599> are<00:49:19.760> super<00:49:20.079> important.

00:49:20.559 --> 00:49:23.839
The<00:49:20.800> privacy<00:49:21.200> is<00:49:21.280> super<00:49:21.599> important.<00:49:22.160> The<00:49:22.400> security<00:49:22.720> is<00:49:22.960> super<00:49:23.280> important.

00:49:23.839 --> 00:49:26.240
[laughter]<00:49:24.039> Very<00:49:24.239> important.<00:49:24.439> [laughter]<00:49:24.639> Does<00:49:24.839> your<00:49:25.039> agent<00:49:25.239> get<00:49:25.439> a<00:49:25.639> pass<00:49:25.839> key?

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Who<00:49:26.480> decides?<00:49:27.040> Does<00:49:27.200> it<00:49:27.359> authorize<00:49:27.760> itself?

00:49:28.160 --> 00:49:31.599
Is<00:49:28.319> it<00:49:28.400> a<00:49:28.559> super<00:49:28.800> admin?<00:49:29.119> There's<00:49:29.359> all<00:49:29.520> these<00:49:29.760> crazy<00:49:30.079> questions<00:49:30.480> that<00:49:30.800> I<00:49:30.960> have.

00:49:31.599 --> 00:49:36.000
[laughter]<00:49:31.926> We<00:49:32.254> very<00:49:32.581> much<00:49:32.908> is<00:49:33.236> everything.<00:49:33.563> We<00:49:33.891> don't<00:49:34.218> go<00:49:34.545> to<00:49:34.873> public<00:49:35.200> domain.

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Our<00:49:36.559> all<00:49:36.800> the<00:49:37.200> LLMs<00:49:37.920> is<00:49:38.400> private<00:49:39.200> network.

00:49:39.839 --> 00:49:48.400
So<00:49:40.319> we<00:49:40.640> not<00:49:41.040> exposing<00:49:41.599> anything<00:49:41.920> outside<00:49:42.480> because<00:49:43.119> we<00:49:43.760> have<00:49:43.920> a<00:49:44.160> lot<00:49:44.319> of<00:49:44.400> trust<00:49:44.720> in<00:49:45.040> our<00:49:45.760> members<00:49:46.240> and<00:49:46.559> employers<00:49:47.200> and<00:49:47.520> investment<00:49:48.079> and

00:49:48.400 --> 00:49:52.960
all.<00:49:48.720> Yeah.<00:49:48.960> I<00:49:49.200> think<00:49:49.280> I<00:49:49.520> would<00:49:49.680> say<00:49:49.760> that<00:49:50.400> some<00:49:50.800> story<00:49:51.200> look<00:49:51.520> is<00:49:51.920> scary<00:49:52.640> right.

00:49:52.960 --> 00:49:58.480
Oh<00:49:53.119> my<00:49:53.200> god,<00:49:53.440> what<00:49:53.680> will<00:49:53.839> happen<00:49:54.400> if<00:49:54.720> everything<00:49:55.119> get<00:49:55.440> I<00:49:55.680> hope<00:49:55.839> we<00:49:56.000> don't<00:49:56.160> get<00:49:56.720> scared<00:49:57.119> enough<00:49:57.520> not<00:49:57.680> to<00:49:57.920> try.

00:49:58.480 --> 00:50:06.079
I<00:49:58.720> think<00:49:58.800> we<00:49:59.040> got<00:49:59.200> to<00:49:59.359> try<00:49:59.680> because<00:50:00.160> as<00:50:00.480> I<00:50:00.720> said<00:50:00.960> earlier,<00:50:01.520> I<00:50:01.760> think<00:50:01.839> we<00:50:02.000> need<00:50:02.079> to<00:50:02.240> stop<00:50:02.960> fighting<00:50:03.440> or<00:50:03.680> resisting<00:50:04.240> use<00:50:04.480> of<00:50:04.640> AI<00:50:04.960> in<00:50:05.200> our<00:50:05.440> life,<00:50:05.680> right?

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And<00:50:06.240> we<00:50:06.319> just<00:50:06.480> need<00:50:06.640> to<00:50:06.800> find<00:50:06.880> a<00:50:07.119> way<00:50:07.200> to<00:50:07.680> create<00:50:07.920> a<00:50:08.160> version<00:50:08.400> that<00:50:08.640> is<00:50:08.800> safe<00:50:09.040> in<00:50:09.280> our<00:50:09.440> environment.

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Of<00:50:10.160> course,<00:50:10.400> privacy<00:50:10.960> data<00:50:11.200> is<00:50:11.440> important,<00:50:11.760> but<00:50:12.240> I<00:50:12.400> hope<00:50:12.559> these<00:50:12.880> stories<00:50:13.119> are<00:50:13.359> not<00:50:13.599> stopping<00:50:13.920> us<00:50:14.160> from<00:50:14.720> definitely<00:50:15.119> looking<00:50:17.200> in<00:50:17.359> our<00:50:17.520> organization.

00:50:17.920 --> 00:50:24.079
[laughter]<00:50:18.231> Yeah,<00:50:18.542> super<00:50:18.853> I<00:50:19.164> think<00:50:19.476> the<00:50:19.787> message<00:50:20.098> is<00:50:20.409> just<00:50:20.720> not<00:50:21.031> we<00:50:21.342> have<00:50:21.653> at<00:50:21.964> least<00:50:22.276> 70<00:50:22.587> 80<00:50:22.898> different<00:50:23.209> use<00:50:23.520> cases.

00:50:24.079 --> 00:50:32.640
So<00:50:24.720> is<00:50:25.040> think<00:50:25.280> is<00:50:25.599> we<00:50:25.920> can't<00:50:26.240> stop<00:50:26.559> but<00:50:26.800> we<00:50:27.119> have<00:50:27.280> to<00:50:27.440> just<00:50:27.680> look<00:50:28.160> if<00:50:28.319> we<00:50:28.480> are<00:50:28.640> just<00:50:28.800> talking<00:50:29.040> about<00:50:29.280> our<00:50:29.520> members<00:50:29.920> data<00:50:31.040> we<00:50:31.200> have<00:50:31.280> to<00:50:31.440> make<00:50:31.520> a<00:50:31.680> decision<00:50:32.319> based

00:50:32.640 --> 00:50:41.760
on<00:50:33.040> what<00:50:33.599> AI<00:50:33.920> is<00:50:34.160> producing<00:50:34.640> to<00:50:34.800> make<00:50:35.200> our<00:50:35.599> trades<00:50:36.079> or<00:50:36.480> something<00:50:36.800> we<00:50:36.960> have<00:50:37.040> to<00:50:37.200> think<00:50:37.359> about<00:50:37.599> that<00:50:37.839> one<00:50:38.160> so<00:50:38.640> I<00:50:38.880> think<00:50:39.119> we<00:50:39.440> can<00:50:39.680> provide<00:50:40.480> some<00:50:41.280> data

00:50:41.760 --> 00:50:50.079
in<00:50:42.000> front<00:50:42.240> of<00:50:42.559> our<00:50:42.880> staff<00:50:43.680> to<00:50:43.920> make<00:50:44.079> a<00:50:44.400> decision<00:50:45.440> but<00:50:46.079> we<00:50:46.319> are<00:50:46.480> not<00:50:46.640> there<00:50:46.960> that<00:50:47.200> okay<00:50:47.440> we<00:50:47.599> can<00:50:47.760> make<00:50:47.839> a<00:50:48.000> decision<00:50:48.319> through<00:50:48.559> AI<00:50:49.040> right<00:50:49.200> so<00:50:49.839> that's

00:50:50.079 --> 00:50:57.040
a<00:50:50.292> big<00:50:50.504> difference<00:50:50.717> [laughter]<00:50:50.929> I<00:50:51.142> think<00:50:51.354> I<00:50:51.567> just<00:50:51.779> take<00:50:51.992> it<00:50:52.204> more<00:50:52.417> just<00:50:52.629> like<00:50:52.842> I<00:50:53.054> don't<00:50:53.267> know<00:50:53.480> if<00:50:53.692> it's<00:50:53.905> like<00:50:54.117> just<00:50:54.330> an<00:50:54.542> awareness<00:50:54.755> I<00:50:54.967> think<00:50:55.180> is<00:50:55.392> more<00:50:55.605> of<00:50:55.817> what<00:50:56.030> it<00:50:56.242> is<00:50:56.455> but<00:50:56.667> and<00:50:56.880> on

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the<00:50:57.280> curve<00:50:57.599> of<00:50:57.839> like<00:50:58.079> early<00:50:58.400> adopter<00:50:58.880> to<00:50:59.040> late<00:50:59.280> adopter<00:51:00.160> I'm<00:51:00.400> on<00:51:00.559> the<00:51:00.720> early<00:51:00.880> adopter<00:51:01.280> side<00:51:01.520> so<00:51:01.680> I<00:51:01.760> get<00:51:01.839> it<00:51:02.400> also<00:51:02.880> everybody<00:51:03.280> is<00:51:03.839> we<00:51:04.160> not<00:51:04.400> putting<00:51:04.640> our<00:51:05.119> gas

00:51:05.359 --> 00:51:13.599
on<00:51:05.520> the<00:51:05.680> paddle<00:51:06.480> but<00:51:06.800> is<00:51:07.119> again<00:51:07.440> we're<00:51:07.680> taking<00:51:07.839> a<00:51:08.079> thoughtful<00:51:08.480> approach<00:51:08.960> it's<00:51:09.200> just<00:51:09.440> not<00:51:09.839> everything<00:51:10.319> whatever<00:51:10.720> we<00:51:10.880> are<00:51:11.040> seeing<00:51:11.680> is<00:51:12.079> to<00:51:12.319> try<00:51:12.559> out<00:51:12.880> I<00:51:13.040> think<00:51:13.119> that's<00:51:13.440> the

00:51:13.599 --> 00:51:22.160
baby<00:51:13.883> [laughter]<00:51:14.167> and<00:51:14.451> you<00:51:14.736> have<00:51:15.020> to<00:51:15.304> at<00:51:15.588> scale<00:51:15.872> it's<00:51:16.156> just<00:51:16.440> the<00:51:16.725> reality<00:51:17.009> I<00:51:17.293> can<00:51:17.577> do<00:51:17.861> basically<00:51:18.145> whatever<00:51:18.429> I<00:51:18.713> want<00:51:18.998> as<00:51:19.282> a<00:51:19.566> oneperson<00:51:19.850> shop<00:51:20.134> but<00:51:20.418> [laughter]<00:51:20.702> yeah<00:51:20.987> I<00:51:21.271> mean<00:51:21.555> we<00:51:21.839> have

00:51:22.160 --> 00:51:25.839
500,000<00:51:22.960> active<00:51:23.520> users,<00:51:24.400> members<00:51:24.880> and<00:51:25.119> beneficiary.

00:51:25.839 --> 00:51:32.480
We<00:51:26.079> can't<00:51:26.240> just<00:51:26.400> play<00:51:26.640> around<00:51:26.880> with<00:51:27.040> that.<00:51:27.440> So<00:51:27.599> we<00:51:27.839> have<00:51:27.920> a<00:51:28.160> trust<00:51:28.640> and<00:51:28.880> we<00:51:29.119> built<00:51:29.280> in<00:51:29.599> and<00:51:29.839> the<00:51:30.000> trust<00:51:30.319> is<00:51:30.800> taking<00:51:31.200> long<00:51:31.440> time<00:51:31.599> to<00:51:31.839> build.

00:51:32.480 --> 00:51:35.359
[laughter]<00:51:32.705> We<00:51:32.931> build<00:51:33.156> up<00:51:33.382> we<00:51:33.607> have<00:51:33.833> a<00:51:34.058> repetition<00:51:34.284> is<00:51:34.509> so<00:51:34.735> it's<00:51:34.960> theirs.

00:51:35.359 --> 00:51:40.160
We<00:51:35.599> don't<00:51:35.760> want<00:51:35.920> to<00:51:36.160> jump<00:51:36.480> in<00:51:36.800> and<00:51:37.040> just<00:51:37.280> say<00:51:37.520> no<00:51:37.839> now<00:51:38.079> everything<00:51:38.800> contact<00:51:39.200> center<00:51:39.359> is<00:51:39.520> all<00:51:39.680> AI.

00:51:40.160 --> 00:51:42.079
We<00:51:40.413> can't<00:51:40.667> do<00:51:40.920> that.<00:51:41.173> [laughter]<00:51:41.427> Yeah.<00:51:41.680> Yeah.

00:51:42.079 --> 00:51:43.920
It's<00:51:42.240> good<00:51:42.319> to<00:51:42.480> think<00:51:42.640> it's<00:51:42.800> good<00:51:42.960> to<00:51:43.040> think<00:51:43.200> through<00:51:43.440> all<00:51:43.599> those.

00:51:43.920 --> 00:51:47.599
Yeah.<00:51:44.097> [laughter]<00:51:44.274> So<00:51:44.451> I<00:51:44.627> kind<00:51:44.804> of<00:51:44.981> want<00:51:45.158> to<00:51:45.335> turn<00:51:45.512> the<00:51:45.688> corner<00:51:45.865> as<00:51:46.042> we<00:51:46.219> start<00:51:46.396> to<00:51:46.573> to<00:51:46.749> wrap<00:51:46.926> up<00:51:47.103> the<00:51:47.280> podcast.

00:51:47.599 --> 00:51:52.559
I'd<00:51:47.760> love<00:51:47.920> to<00:51:48.000> talk<00:51:48.160> about<00:51:48.240> the<00:51:48.480> partnership<00:51:48.880> piece.<00:51:49.280> I<00:51:49.440> don't<00:51:49.520> even<00:51:49.680> know<00:51:49.839> cuz<00:51:50.000> I<00:51:50.160> didn't<00:51:50.240> ask<00:51:50.480> for<00:51:50.720> but<00:51:51.040> I<00:51:51.200> probably<00:51:51.440> should<00:51:51.599> have<00:51:51.760> asked<00:51:51.920> before.

00:51:52.559 --> 00:51:54.880
So,<00:51:52.845> are<00:51:53.130> you<00:51:53.416> both<00:51:53.702> Info-Tech<00:51:53.988> customers?<00:51:54.273> [laughter]<00:51:54.559> Yes.

00:51:54.880 --> 00:51:58.880
[laughter]<00:51:55.115> Okay.<00:51:55.349> Both<00:51:55.584> Info-Tech<00:51:55.819> customers.<00:51:56.053> I'd<00:51:56.288> love<00:51:56.523> to<00:51:56.757> hear<00:51:56.992> how<00:51:57.227> long<00:51:57.461> you've<00:51:57.696> been<00:51:57.931> an<00:51:58.165> Info-Tech<00:51:58.400> customer.

00:51:58.880 --> 00:52:04.079
When<00:51:59.119> did<00:51:59.280> that<00:51:59.520> happen?<00:52:00.240> Kind<00:52:00.480> of<00:52:00.559> walk<00:52:00.720> us<00:52:00.880> through<00:52:01.040> the<00:52:01.280> journey<00:52:01.520> of<00:52:01.760> the<00:52:01.839> the<00:52:02.319> value<00:52:02.559> that<00:52:02.880> you<00:52:03.119> see<00:52:03.200> in<00:52:03.440> a<00:52:03.599> partner.

00:52:04.079 --> 00:52:06.800
[laughter]<00:52:04.239> I<00:52:04.399> will<00:52:04.559> let<00:52:04.719> you<00:52:04.879> start<00:52:05.039> because<00:52:05.199> he<00:52:05.359> is<00:52:05.519> the<00:52:05.679> oldest<00:52:05.839> customer.

00:52:06.800 --> 00:52:08.720
He's<00:52:06.960> not<00:52:07.119> that<00:52:07.359> old<00:52:07.920> from<00:52:08.319> perspective.

00:52:08.720 --> 00:52:14.160
From<00:52:08.880> the<00:52:09.040> relationship<00:52:09.520> perspective,<00:52:10.640> I<00:52:10.800> think<00:52:10.960> is<00:52:11.839> Info-Tech<00:52:12.480> customer<00:52:12.800> for<00:52:13.040> last<00:52:13.280> three<00:52:13.440> years.

00:52:14.160 --> 00:52:16.640
The<00:52:14.400> partnership<00:52:14.960> what<00:52:15.200> I'm<00:52:15.359> just<00:52:15.520> seeing<00:52:15.680> that<00:52:15.920> we<00:52:16.079> are<00:52:16.160> learning.

00:52:16.640 --> 00:52:24.800
They<00:52:16.800> are<00:52:17.040> research<00:52:17.599> organization.<00:52:18.720> They<00:52:19.040> are<00:52:19.200> just<00:52:19.440> going<00:52:19.760> out<00:52:20.160> meeting<00:52:20.480> with<00:52:20.960> lot<00:52:21.200> of<00:52:21.359> CIOs<00:52:22.240> a<00:52:22.480> lot<00:52:22.559> of<00:52:22.720> practical<00:52:23.119> use<00:52:23.359> cases<00:52:23.839> what<00:52:24.079> they<00:52:24.319> bringing<00:52:24.640> the

00:52:24.800 --> 00:52:33.839
table<00:52:25.359> I'm<00:52:25.520> in<00:52:25.760> Cheers<00:52:26.480> I<00:52:26.800> have<00:52:26.960> my<00:52:27.280> network<00:52:27.920> but<00:52:28.240> my<00:52:28.640> network<00:52:29.280> is<00:52:29.520> still<00:52:29.920> a<00:52:30.160> small<00:52:30.480> network<00:52:31.280> but<00:52:31.760> I'm<00:52:32.079> seeing<00:52:32.319> the<00:52:32.559> research<00:52:33.599> what

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is<00:52:34.319> going<00:52:34.559> on<00:52:35.119> around<00:52:35.520> us<00:52:36.160> to<00:52:36.480> just<00:52:36.640> to<00:52:36.880> see<00:52:37.599> if<00:52:37.920> we<00:52:38.079> can<00:52:38.319> take<00:52:38.559> that<00:52:38.800> one<00:52:39.440> and<00:52:39.920> make<00:52:40.400> our<00:52:40.880> team<00:52:41.599> better.

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I<00:52:42.480> think<00:52:42.720> where<00:52:42.960> is<00:52:43.040> the<00:52:43.280> opportunity<00:52:43.839> if<00:52:44.160> someone<00:52:44.800> is<00:52:45.440> using<00:52:46.160> not<00:52:46.480> AI<00:52:47.119> some<00:52:47.359> other<00:52:47.599> tool<00:52:48.079> some<00:52:48.319> process<00:52:48.720> improvement<00:52:49.599> we're<00:52:49.920> doing<00:52:50.079> a<00:52:50.319> totally

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different<00:52:50.880> thing<00:52:51.359> we<00:52:51.520> are<00:52:51.760> doing<00:52:52.160> a<00:52:52.559> workshop<00:52:53.040> for<00:52:53.359> software<00:52:53.680> skills<00:52:54.240> come<00:52:54.400> on<00:52:54.640> that's<00:52:54.880> not<00:52:55.040> a<00:52:55.520> AI<00:52:56.000> or<00:52:56.240> anything<00:52:56.720> and<00:52:56.960> that<00:52:57.280> is<00:52:57.599> very<00:52:57.920> relevant<00:52:58.800> for

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us<00:52:59.440> because<00:52:59.839> we<00:53:00.240> know<00:53:01.040> sometimes<00:53:01.520> we<00:53:01.920> say<00:53:02.079> hard<00:53:02.400> technology<00:53:02.960> skills<00:53:03.680> take<00:53:03.920> you<00:53:04.240> here<00:53:04.480> to<00:53:04.720> there<00:53:05.119> but<00:53:05.760> you<00:53:06.079> have<00:53:06.319> to<00:53:06.559> have<00:53:07.119> all

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those<00:53:07.520> soft<00:53:07.920> skills<00:53:08.319> will<00:53:08.640> make<00:53:08.800> you<00:53:09.119> a<00:53:09.520> better<00:53:09.839> person<00:53:10.640> better<00:53:10.960> leader<00:53:11.680> And<00:53:11.920> also<00:53:12.240> we<00:53:12.400> are<00:53:12.720> partnering<00:53:13.119> with<00:53:13.359> Info-Tech<00:53:14.079> and<00:53:14.319> bringing<00:53:14.640> them<00:53:14.880> for<00:53:15.119> seven<00:53:15.839> workshops

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for<00:53:16.880> all<00:53:17.119> the<00:53:17.280> managers.<00:53:18.319> So<00:53:18.559> it's<00:53:18.880> just<00:53:19.359> not<00:53:19.599> the<00:53:19.920> technology<00:53:20.640> piece<00:53:21.280> but<00:53:21.839> how<00:53:22.079> we<00:53:22.319> can<00:53:22.480> have<00:53:22.640> a<00:53:22.800> well<00:53:23.119> around<00:53:23.440> leaders<00:53:24.079> well<00:53:24.400> around<00:53:24.720> technology

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leaders<00:53:26.079> where<00:53:26.319> is<00:53:26.559> the<00:53:27.280> issues<00:53:28.000> if<00:53:28.240> you<00:53:28.400> will<00:53:28.640> go<00:53:28.880> with<00:53:29.119> this<00:53:29.359> lane<00:53:30.079> what<00:53:30.319> kind<00:53:30.480> of<00:53:30.640> governance<00:53:31.119> looks<00:53:31.440> like<00:53:32.079> because<00:53:32.319> there<00:53:32.559> are<00:53:32.720> so<00:53:32.960> many<00:53:33.200> flavor<00:53:33.520> to

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it<00:53:34.160> some<00:53:34.400> flavor<00:53:34.800> will<00:53:35.040> work<00:53:35.280> in<00:53:35.520> our<00:53:36.000> environment<00:53:36.480> some<00:53:36.960> would<00:53:37.200> not<00:53:37.359> work<00:53:37.599> in<00:53:37.839> our<00:53:38.400> so<00:53:38.640> we<00:53:38.880> have<00:53:39.040> to<00:53:39.200> take<00:53:39.599> the<00:53:39.839> cherry<00:53:40.240> picking<00:53:40.880> in<00:53:41.119> the<00:53:41.280> end<00:53:41.680> a<00:53:41.839> lot

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of<00:53:42.160> just<00:53:42.400> like<00:53:42.880> I<00:53:43.280> mentioned<00:53:43.760> earlier<00:53:44.319> there<00:53:44.559> are<00:53:44.720> lot<00:53:44.880> of<00:53:45.119> shiny<00:53:45.440> tools<00:53:45.760> out<00:53:46.000> there<00:53:46.480> our<00:53:46.800> job<00:53:47.440> my<00:53:47.760> job<00:53:48.160> and<00:53:48.480> my<00:53:48.800> enterprise<00:53:49.280> architecture<00:53:49.760> team<00:53:50.079> job

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is<00:53:50.800> to<00:53:51.200> identify<00:53:52.400> which<00:53:52.800> tool<00:53:53.200> will<00:53:53.520> work<00:53:54.400> in<00:53:54.640> the<00:53:54.800> long<00:53:55.040> run<00:53:55.760> which<00:53:56.240> tool<00:53:56.559> we<00:53:56.800> can<00:53:57.040> maintain<00:53:57.440> in<00:53:57.680> the<00:53:57.839> long<00:53:58.079> run<00:53:58.720> what

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we<00:53:59.359> getting<00:53:59.599> out<00:53:59.839> of<00:53:59.920> it<00:54:00.319> some<00:54:00.480> vendors<00:54:00.960> they're<00:54:01.200> not<00:54:01.440> happy<00:54:01.920> with<00:54:02.240> us<00:54:02.480> because<00:54:02.640> they<00:54:02.880> just<00:54:03.040> feel<00:54:03.119> we<00:54:03.200> know<00:54:03.440> why<00:54:04.000> we<00:54:04.319> not<00:54:04.480> taking<00:54:04.800> that<00:54:05.040> one<00:54:05.520> and<00:54:05.760> some<00:54:06.240> is<00:54:06.400> just<00:54:06.640> like<00:54:06.880> what

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the<00:54:07.359> value<00:54:07.760> proposition<00:54:08.800> what<00:54:09.040> the<00:54:09.200> benefits<00:54:09.599> we'll<00:54:09.839> be<00:54:10.000> getting<00:54:10.160> out<00:54:10.480> so<00:54:10.800> I<00:54:11.040> think<00:54:11.200> Info-Tech<00:54:11.760> is<00:54:12.000> a<00:54:12.160> is<00:54:12.559> providing<00:54:13.040> that<00:54:13.280> one<00:54:13.599> I<00:54:13.839> met<00:54:14.079> I<00:54:14.319> have<00:54:14.480> executive<00:54:14.960> partner<00:54:15.520> periodically

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talk<00:54:16.400> to<00:54:16.960> her<00:54:17.440> and<00:54:17.680> then<00:54:18.240> come<00:54:18.400> up<00:54:18.640> a<00:54:18.880> okay<00:54:19.119> what's<00:54:19.520> going<00:54:19.599> on<00:54:19.839> is<00:54:20.160> anything<00:54:20.800> I<00:54:21.119> need<00:54:21.200> to<00:54:21.440> other<00:54:21.760> than<00:54:22.000> Prashant<00:54:22.559> or<00:54:23.119> Kalpers<00:54:23.760> or<00:54:24.000> some<00:54:24.240> area

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which<00:54:24.720> I<00:54:24.960> know<00:54:25.200> well<00:54:25.760> we<00:54:26.000> can<00:54:26.240> just<00:54:26.559> make<00:54:26.720> a<00:54:26.960> connection<00:54:27.359> and<00:54:27.520> then<00:54:27.760> just<00:54:28.000> talk<00:54:28.240> about<00:54:28.800> if<00:54:29.119> it's<00:54:29.440> working<00:54:29.680> out<00:54:29.839> for<00:54:30.079> them<00:54:30.319> I<00:54:30.480> think<00:54:30.559> that's<00:54:30.880> also<00:54:31.200> a<00:54:31.359> a<00:54:31.760> good<00:54:32.000> networking

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to<00:54:33.359> understand<00:54:34.240> if<00:54:34.559> something<00:54:34.880> is<00:54:35.040> in<00:54:35.280> Texas<00:54:35.760> working<00:54:36.400> just<00:54:36.640> like<00:54:36.800> you<00:54:37.040> mentioned<00:54:37.760> and<00:54:38.240> the<00:54:38.559> Texas<00:54:39.040> teachers<00:54:39.599> is<00:54:40.160> doing<00:54:40.480> few<00:54:40.800> things<00:54:41.520> in

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some<00:54:42.000> area<00:54:42.240> they<00:54:42.480> are<00:54:42.559> ahead<00:54:42.800> of<00:54:42.960> us<00:54:43.200> in<00:54:43.359> some<00:54:43.520> area<00:54:43.760> we<00:54:44.000> are<00:54:44.160> ahead<00:54:44.400> of<00:54:44.640> them<00:54:45.280> so<00:54:45.680> how<00:54:46.000> we<00:54:46.160> can<00:54:46.400> compare<00:54:46.800> nodes<00:54:47.280> and<00:54:47.520> just<00:54:47.760> find<00:54:47.920> out<00:54:48.160> what<00:54:48.400> are<00:54:48.480> the<00:54:48.559> lessons<00:54:48.880> learned<00:54:49.280> and

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how<00:54:49.760> you<00:54:49.920> can<00:54:50.079> do<00:54:50.319> so.<00:54:50.640> We<00:54:50.960> use<00:54:51.280> Info-Tech<00:54:52.240> or<00:54:52.559> some<00:54:53.200> research<00:54:53.760> companies<00:54:54.240> to<00:54:54.880> provide<00:54:55.200> that<00:54:55.599> kind<00:54:55.760> of<00:54:56.000> context.

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[laughter]<00:54:57.412> I<00:54:57.706> think<00:54:57.999> for<00:54:58.293> unfortunately<00:54:58.586> we<00:54:58.880> are<00:54:59.173> the<00:54:59.466> same<00:54:59.760> executive<00:55:00.053> partner<00:55:00.347> in<00:55:00.640> Info-Tech.

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[laughter]<00:55:01.640> That's<00:55:01.840> Katie.<00:55:02.040> [laughter]<00:55:02.240> Yeah.

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[laughter]<00:55:06.440> I<00:55:06.640> love<00:55:06.840> Hillary.<00:55:07.040> I've<00:55:07.239> seen<00:55:07.439> Hillary<00:55:07.639> a<00:55:07.839> lot.

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[laughter]<00:55:09.261> She's<00:55:09.562> here<00:55:09.862> in<00:55:10.163> spirit.<00:55:10.464> Yeah,<00:55:10.765> it's<00:55:11.066> all<00:55:11.366> about<00:55:11.667> the<00:55:11.968> relationship<00:55:12.269> and<00:55:12.570> then<00:55:12.870> is<00:55:13.171> all<00:55:13.472> about<00:55:13.773> if<00:55:14.074> you<00:55:14.374> are<00:55:14.675> seeing<00:55:14.976> something<00:55:15.277> is<00:55:15.578> successful<00:55:15.878> in<00:55:16.179> some<00:55:16.480> area.

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[laughter]<00:55:17.413> Yeah.<00:55:17.787> [laughter]<00:55:18.160> Because<00:55:18.533> 60<00:55:18.907> to<00:55:19.280> 70%<00:55:19.653> our<00:55:20.027> common<00:55:20.400> issues<00:55:20.773> are<00:55:21.147> very<00:55:21.520> common.

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We<00:55:22.480> are<00:55:22.880> agency<00:55:23.440> bigger<00:55:23.839> different<00:55:24.240> mission<00:55:24.800> different<00:55:25.520> everything<00:55:26.000> but<00:55:26.240> the<00:55:26.400> back<00:55:26.559> end<00:55:26.880> office<00:55:27.200> and<00:55:27.520> others<00:55:28.079> they<00:55:28.400> are<00:55:28.800> 50<00:55:29.040> to<00:55:29.280> 70%<00:55:29.920> is<00:55:30.240> the

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same<00:55:30.720> kind<00:55:31.040> of<00:55:31.440> environment<00:55:32.000> we<00:55:32.240> deal<00:55:32.400> with.

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[laughter]<00:55:32.891> Yeah.<00:55:33.063> So<00:55:33.234> I<00:55:33.405> was<00:55:33.577> in<00:55:33.748> a<00:55:33.920> call<00:55:34.091> with<00:55:34.262> Katy<00:55:34.434> and<00:55:34.605> some<00:55:34.776> of<00:55:34.948> the<00:55:35.119> analysts.

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I<00:55:35.760> think<00:55:35.839> it<00:55:36.079> was<00:55:36.160> about<00:55:36.319> 2<00:55:36.559> 3<00:55:36.720> weeks<00:55:36.960> back<00:55:37.280> on<00:55:37.520> some<00:55:37.760> of<00:55:37.839> the<00:55:38.319> customer<00:55:38.800> service<00:55:39.200> dashboard<00:55:39.680> or<00:55:39.920> analytics<00:55:40.400> sort<00:55:40.559> of<00:55:40.720> thing<00:55:40.880> and<00:55:41.280> pretty<00:55:41.680> pretty<00:55:41.920> good<00:55:42.079> demo<00:55:42.400> actually.

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So<00:55:42.972> we<00:55:43.225> are<00:55:43.477> taking<00:55:43.729> a<00:55:43.982> deeper<00:55:44.234> dive<00:55:44.486> with<00:55:44.738> Info-Tech<00:55:44.991> to<00:55:45.243> understand<00:55:45.495> what<00:55:45.748> that<00:55:46.000> means.

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And<00:55:46.800> then<00:55:47.040> I<00:55:47.280> worked<00:55:47.440> with<00:55:47.599> Kister.<00:55:48.079> So<00:55:48.240> I<00:55:48.400> was<00:55:48.480> telling<00:55:48.640> Katie<00:55:49.119> did<00:55:49.200> you<00:55:49.440> speak<00:55:49.599> to<00:55:49.839> Ashish?

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I<00:55:50.640> think<00:55:50.720> he<00:55:50.880> may<00:55:51.040> be<00:55:51.200> interested.<00:55:51.920> So<00:55:52.079> I<00:55:52.240> think<00:55:52.400> this<00:55:52.640> knowing<00:55:52.960> each<00:55:53.200> other<00:55:53.359> and<00:55:53.680> knowing<00:55:53.839> the<00:55:54.079> organization<00:55:54.960> and<00:55:55.280> where<00:55:55.599> the<00:55:56.079> needs<00:55:56.480> might<00:55:56.720> be<00:55:57.280> I<00:55:57.440> think<00:55:57.680> it's<00:55:57.839> certainly

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a<00:55:58.720> helpful<00:55:59.040> bridge<00:55:59.359> I<00:55:59.520> would<00:55:59.599> say<00:55:59.760> as<00:55:59.920> a<00:56:00.079> KT<00:56:00.400> is<00:56:00.880> common.

00:56:01.280 --> 00:56:05.920
So<00:56:01.440> I<00:56:01.680> think<00:56:01.839> he<00:56:02.079> knows<00:56:02.640> half<00:56:02.880> of<00:56:03.040> DMV<00:56:03.520> and<00:56:03.599> I<00:56:03.760> think<00:56:03.839> I<00:56:04.000> know<00:56:04.160> half<00:56:04.319> of<00:56:04.480> Cheers<00:56:05.040> in<00:56:05.119> a<00:56:05.200> way<00:56:05.440> right.

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[laughter]<00:56:06.131> So<00:56:06.343> I<00:56:06.554> think<00:56:06.766> we<00:56:06.977> probably<00:56:07.189> understand<00:56:07.400> that<00:56:07.611> what<00:56:07.823> may<00:56:08.034> help<00:56:08.246> each<00:56:08.457> other<00:56:08.669> as<00:56:08.880> well.

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So<00:56:09.599> great<00:56:09.839> partnership<00:56:10.240> I<00:56:10.400> think<00:56:10.480> one<00:56:10.640> thing<00:56:10.799> that<00:56:10.960> I<00:56:11.119> would<00:56:11.280> say<00:56:11.440> for<00:56:11.680> that<00:56:12.160> I<00:56:12.480> think<00:56:13.359> in<00:56:13.680> today's<00:56:14.079> world<00:56:14.319> I<00:56:14.559> would<00:56:14.720> say<00:56:15.119> it<00:56:15.359> is<00:56:15.599> I<00:56:15.760> think<00:56:15.839> two<00:56:16.079> things<00:56:16.160> are<00:56:16.319> important

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right<00:56:16.799> you<00:56:16.960> got<00:56:17.119> to<00:56:17.200> have<00:56:17.280> a<00:56:17.440> right<00:56:17.760> strategy<00:56:18.480> but<00:56:18.799> you<00:56:18.960> should<00:56:19.119> be<00:56:19.280> able<00:56:19.440> to<00:56:19.599> execute<00:56:19.920> on<00:56:20.079> that<00:56:20.319> strategy<00:56:20.720> as<00:56:20.880> well<00:56:21.200> right<00:56:21.520> so<00:56:21.760> those<00:56:22.079> two<00:56:22.319> things<00:56:23.280> are<00:56:23.760> are<00:56:24.160> must<00:56:24.400> have

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for<00:56:24.799> you<00:56:24.960> to<00:56:25.119> be<00:56:25.280> successful<00:56:26.079> and<00:56:26.319> I<00:56:26.559> would<00:56:26.720> say<00:56:26.880> the<00:56:27.119> partnership<00:56:27.920> that<00:56:28.160> I<00:56:28.400> value<00:56:28.720> is<00:56:28.880> more<00:56:29.119> around<00:56:29.359> that<00:56:29.680> being<00:56:29.839> able<00:56:30.079> to<00:56:30.319> navigate<00:56:30.720> at<00:56:31.040> both<00:56:31.280> levels<00:56:32.160> not<00:56:32.319> only<00:56:32.559> just

00:56:32.880 --> 00:56:40.079
talk<00:56:33.104> at<00:56:33.328> a<00:56:33.552> strategy<00:56:33.776> level<00:56:34.000> but<00:56:34.224> also<00:56:34.448> to<00:56:34.672> see<00:56:34.896> how<00:56:35.120> do<00:56:35.344> we<00:56:35.568> enable<00:56:35.792> that<00:56:36.016> strategy<00:56:36.240> to<00:56:36.463> get<00:56:36.687> on<00:56:36.911> the<00:56:37.135> ground<00:56:37.359> and<00:56:37.583> work<00:56:37.807> in<00:56:38.031> I<00:56:38.255> know<00:56:38.479> [laughter]<00:56:38.703> Hillary<00:56:38.927> when<00:56:39.151> you<00:56:39.375> meet<00:56:39.599> with

00:56:40.079 --> 00:56:48.400
whether<00:56:40.480> it's<00:56:41.200> new<00:56:41.520> clients<00:56:42.000> or<00:56:42.319> existing<00:56:42.799> clients<00:56:43.280> or<00:56:43.680> Ashish<00:56:44.079> and<00:56:44.240> Prashant<00:56:45.280> how<00:56:45.440> do<00:56:45.599> you<00:56:45.760> work<00:56:46.079> on<00:56:46.559> do<00:56:46.880> is<00:56:47.040> it<00:56:47.200> the<00:56:47.359> executive<00:56:47.839> partners<00:56:48.160> roll

00:56:48.400 --> 00:56:54.160
up<00:56:48.593> to<00:56:48.785> you<00:56:48.978> I<00:56:49.170> can't<00:56:49.363> remember<00:56:49.555> is<00:56:49.748> that<00:56:49.940> the<00:56:50.133> [laughter]<00:56:50.326> yeah<00:56:50.518> the<00:56:50.711> executive<00:56:50.903> counselors<00:56:51.096> are<00:56:51.288> reporting<00:56:51.481> to<00:56:51.673> me<00:56:51.866> for<00:56:52.059> state<00:56:52.251> and<00:56:52.444> local<00:56:52.636> government<00:56:52.829> in<00:56:53.021> the<00:56:53.214> west<00:56:53.406> [laughter]<00:56:53.599> okay

00:56:54.160 --> 00:57:01.839
yeah<00:56:54.319> so<00:56:54.720> tell<00:56:54.799> us<00:56:54.960> more<00:56:55.119> about<00:56:55.280> how<00:56:55.440> you<00:56:55.599> work<00:56:55.760> with<00:56:55.920> them<00:56:56.400> there<00:56:56.559> are<00:56:56.720> a<00:56:56.880> lot<00:56:56.960> of<00:56:57.040> Info-Tech<00:56:57.599> fans<00:56:58.240> listening<00:56:58.960> and<00:56:59.200> some<00:56:59.440> folks<00:56:59.839> who<00:57:00.400> also<00:57:00.799> they<00:57:01.040> want<00:57:01.119> to<00:57:01.359> they<00:57:01.599> always<00:57:01.760> want

00:57:01.839 --> 00:57:07.599
to<00:57:02.000> ask<00:57:02.160> me<00:57:02.319> but<00:57:02.480> I<00:57:02.559> don't<00:57:02.720> have<00:57:02.799> the<00:57:02.880> time<00:57:03.040> to<00:57:03.119> talk<00:57:03.359> I<00:57:03.599> can't<00:57:03.680> talk<00:57:03.839> to<00:57:04.000> thousands<00:57:04.319> of<00:57:04.480> people<00:57:04.640> every<00:57:04.880> day<00:57:05.200> who<00:57:05.520> want<00:57:05.599> to<00:57:05.680> know<00:57:05.839> more<00:57:06.079> kind<00:57:06.240> of<00:57:06.319> about<00:57:06.559> Info-Tech<00:57:07.200> how<00:57:07.359> they

00:57:07.599 --> 00:57:13.040
help<00:57:07.870> serve<00:57:08.141> their<00:57:08.413> customers<00:57:08.684> and<00:57:08.955> clients.<00:57:09.226> [laughter]<00:57:09.497> I<00:57:09.768> was<00:57:10.040> an<00:57:10.311> Info-Tech<00:57:10.582> member<00:57:10.853> before<00:57:11.124> I<00:57:11.395> came<00:57:11.667> to<00:57:11.938> work<00:57:12.209> for<00:57:12.480> Info-Tech.

00:57:13.040 --> 00:57:16.079
So,<00:57:13.119> I<00:57:13.280> have<00:57:13.440> been<00:57:13.599> on<00:57:13.760> the<00:57:13.839> other<00:57:14.079> side<00:57:14.400> of<00:57:14.640> that<00:57:14.880> particular<00:57:15.359> conversation.

00:57:16.079 --> 00:57:24.319
Coincidentally,<00:57:16.720> I<00:57:16.960> also<00:57:17.119> worked<00:57:17.359> with<00:57:17.520> Katie.<00:57:18.160> So,<00:57:18.559> my<00:57:19.040> my<00:57:19.680> role<00:57:20.000> and<00:57:20.319> what<00:57:20.640> I<00:57:20.799> see<00:57:21.040> us<00:57:21.280> doing<00:57:21.760> just<00:57:21.920> really<00:57:22.319> what<00:57:22.559> brought<00:57:22.799> me<00:57:22.960> to<00:57:23.119> this<00:57:23.359> work<00:57:23.520> and<00:57:23.760> I<00:57:23.920> think<00:57:24.000> a<00:57:24.240> lot

00:57:24.319 --> 00:57:28.240
of<00:57:24.400> my<00:57:24.559> colleagues<00:57:24.960> as<00:57:25.119> well<00:57:25.359> is<00:57:25.920> we're<00:57:26.240> solution<00:57:26.799> engineering<00:57:27.359> partners.

00:57:28.240 --> 00:57:36.640
So<00:57:28.559> we're<00:57:28.799> here<00:57:29.359> to<00:57:29.839> act<00:57:30.160> as<00:57:30.799> really<00:57:31.680> powerful<00:57:32.240> force<00:57:32.640> multipliers<00:57:33.520> for<00:57:33.760> agencies<00:57:34.079> and<00:57:34.319> organizations<00:57:34.960> particularly<00:57:35.280> in<00:57:35.440> public<00:57:35.680> sector<00:57:36.000> where<00:57:36.160> you<00:57:36.400> can't

00:57:36.640 --> 00:57:45.119
necessarily<00:57:37.280> have<00:57:37.520> niche<00:57:37.920> help<00:57:38.640> who<00:57:38.960> is<00:57:39.280> a<00:57:39.440> data<00:57:39.760> architect<00:57:40.319> and<00:57:40.559> who<00:57:40.799> is<00:57:40.880> in<00:57:41.119> business<00:57:41.359> continuity<00:57:41.920> and<00:57:42.160> disaster<00:57:42.640> recovery<00:57:43.520> and<00:57:43.760> artificial<00:57:44.240> intelligence<00:57:44.720> agent

00:57:45.119 --> 00:57:48.000
development<00:57:45.680> all<00:57:45.839> of<00:57:45.920> these<00:57:46.160> different<00:57:46.400> specialization<00:57:47.119> areas.

00:57:48.000 --> 00:57:54.720
And<00:57:48.319> for<00:57:48.559> me,<00:57:48.799> my<00:57:49.119> favorite<00:57:49.359> part<00:57:49.520> of<00:57:49.680> the<00:57:50.000> conference<00:57:50.400> is<00:57:50.640> actually<00:57:50.799> after<00:57:51.040> the<00:57:51.280> conference<00:57:51.520> where<00:57:51.760> we<00:57:51.920> come<00:57:52.000> back<00:57:52.160> and<00:57:52.400> you<00:57:52.640> have<00:57:52.799> ideas<00:57:53.440> and<00:57:53.680> we<00:57:53.920> figure<00:57:54.079> out,<00:57:54.400> okay,

00:57:54.720 --> 00:58:00.319
what's<00:57:54.960> the<00:57:55.119> brass<00:57:55.440> tax<00:57:55.760> of<00:57:55.920> how<00:57:56.079> we<00:57:56.240> actually<00:57:56.480> move<00:57:56.640> forward<00:57:56.880> with<00:57:57.040> them<00:57:57.280> because<00:57:57.440> the<00:57:57.680> idea<00:57:57.920> is<00:57:58.160> great,<00:57:58.559> but<00:57:58.799> now<00:57:58.960> you<00:57:59.119> have<00:57:59.200> to<00:57:59.359> operationalize<00:58:00.000> it.

00:58:00.319 --> 00:58:08.400
And<00:58:00.559> so,<00:58:01.200> one<00:58:01.359> of<00:58:01.440> the<00:58:01.599> things<00:58:01.760> that's<00:58:02.000> been<00:58:02.160> so<00:58:02.480> satisfying<00:58:03.040> to<00:58:03.280> see<00:58:03.359> in<00:58:03.599> this<00:58:03.839> work<00:58:04.079> is<00:58:04.799> working<00:58:05.119> with<00:58:05.359> agencies<00:58:05.920> of<00:58:06.240> all<00:58:06.559> different<00:58:06.880> maturity<00:58:07.359> levels,<00:58:07.680> at<00:58:07.920> all<00:58:08.160> different

00:58:08.400 --> 00:58:17.119
stages<00:58:08.799> in<00:58:08.960> their<00:58:09.200> journey.<00:58:09.839> All<00:58:10.079> of<00:58:10.240> us<00:58:10.319> are<00:58:10.559> trying<00:58:10.720> to<00:58:10.880> navigate<00:58:11.280> the<00:58:11.520> challenges<00:58:11.920> of<00:58:12.160> what<00:58:12.400> AI<00:58:12.880> means<00:58:13.599> in<00:58:13.920> public<00:58:14.240> sector,<00:58:14.799> in<00:58:15.119> public<00:58:15.440> service,<00:58:16.240> as<00:58:16.559> technology

00:58:17.119 --> 00:58:20.480
leaders,<00:58:17.599> as<00:58:17.839> people<00:58:18.000> who<00:58:18.160> are<00:58:18.400> responsible<00:58:19.119> for<00:58:19.520> teams.

00:58:20.480 --> 00:58:24.880
How<00:58:20.720> do<00:58:20.799> we<00:58:21.040> upskill<00:58:21.599> people<00:58:21.760> so<00:58:22.000> they<00:58:22.160> know<00:58:22.319> what<00:58:22.480> to<00:58:22.640> do<00:58:22.799> and<00:58:22.960> they<00:58:23.200> have<00:58:23.280> space<00:58:23.520> to<00:58:23.680> be<00:58:23.839> able<00:58:24.000> to<00:58:24.160> learn?

00:58:24.880 --> 00:58:33.040
And<00:58:25.119> I<00:58:25.440> have<00:58:25.599> seen<00:58:26.160> what<00:58:26.400> we<00:58:26.640> do<00:58:27.040> be<00:58:27.280> a<00:58:27.599> really<00:58:27.920> fantastic<00:58:28.640> support<00:58:28.960> to<00:58:29.280> organizations<00:58:29.839> at<00:58:30.079> any<00:58:30.400> scale<00:58:31.119> who<00:58:31.440> are<00:58:31.599> looking<00:58:31.839> to<00:58:32.000> figure<00:58:32.160> out<00:58:32.319> how<00:58:32.480> to<00:58:32.640> do<00:58:32.720> this<00:58:32.880> and

00:58:33.040 --> 00:58:40.720
how<00:58:33.200> to<00:58:33.359> navigate<00:58:33.760> it.<00:58:34.000> And<00:58:34.240> so<00:58:34.559> I<00:58:34.799> take<00:58:34.960> great<00:58:35.280> pride<00:58:35.440> in<00:58:35.680> what<00:58:35.839> we<00:58:36.000> do<00:58:36.160> and<00:58:36.400> I<00:58:36.559> am<00:58:36.720> so<00:58:37.040> delighted<00:58:37.440> to<00:58:37.680> be<00:58:37.760> able<00:58:38.000> to<00:58:38.319> spend<00:58:38.559> some<00:58:38.799> time<00:58:38.960> with<00:58:39.119> you<00:58:39.359> guys<00:58:39.520> today<00:58:39.839> because<00:58:40.480> it's

00:58:40.720 --> 00:58:47.680
fun<00:58:40.960> to<00:58:41.119> hear<00:58:41.359> what's<00:58:41.839> going<00:58:42.000> on<00:58:42.240> really<00:58:42.559> at<00:58:42.720> the<00:58:42.960> grassroots<00:58:43.520> level<00:58:44.240> and<00:58:44.480> to<00:58:44.799> see<00:58:45.040> how<00:58:45.440> we<00:58:45.760> are<00:58:46.079> supporting<00:58:46.559> what<00:58:46.799> we<00:58:46.960> have<00:58:47.119> going<00:58:47.280> on.

00:58:47.680 --> 00:58:55.119
So<00:58:48.079> it<00:58:48.319> just<00:58:48.559> it<00:58:48.880> really<00:58:49.200> is<00:58:49.680> for<00:58:49.920> organizations<00:58:50.480> that<00:58:50.640> are<00:58:50.799> trying<00:58:50.960> to<00:58:51.040> figure<00:58:51.200> out<00:58:51.440> like<00:58:51.599> how<00:58:51.920> like<00:58:52.240> how<00:58:52.400> do<00:58:52.559> I<00:58:52.720> move<00:58:52.960> as<00:58:53.200> fast<00:58:53.359> as<00:58:53.520> I<00:58:53.680> possibly<00:58:54.079> can<00:58:54.319> within<00:58:54.640> my<00:58:54.880> budget

00:58:55.119 --> 00:58:59.040
constraints,<00:58:55.920> my<00:58:56.160> political<00:58:56.640> constraints,<00:58:57.599> all<00:58:57.760> those<00:58:58.000> different<00:58:58.319> things.

00:58:59.040 --> 00:59:05.200
That<00:58:59.280> is<00:58:59.440> where<00:58:59.680> we<00:58:59.839> really<00:59:00.160> bring<00:59:00.480> fantastic<00:59:01.040> value<00:59:01.359> to<00:59:01.599> help<00:59:01.680> you<00:59:01.839> navigate<00:59:02.160> that<00:59:02.400> and<00:59:02.640> really<00:59:02.880> deliver<00:59:03.200> on<00:59:03.359> what<00:59:03.599> your<00:59:03.760> organizational<00:59:04.319> priorities<00:59:04.799> are.

00:59:05.200 --> 00:59:13.200
So<00:59:05.453> you<00:59:05.707> serve<00:59:05.960> the<00:59:06.213> business.<00:59:06.467> [laughter]<00:59:06.720> I<00:59:06.973> so<00:59:07.226> I<00:59:07.480> one<00:59:07.733> of<00:59:07.986> my<00:59:08.240> favorite<00:59:08.493> things<00:59:08.746> about<00:59:09.000> this<00:59:09.253> past<00:59:09.506> live<00:59:09.759> was<00:59:10.013> that<00:59:10.266> I<00:59:10.519> got<00:59:10.773> to<00:59:11.026> see<00:59:11.279> people<00:59:11.533> who<00:59:11.786> I<00:59:12.039> saw<00:59:12.292> around<00:59:12.546> the<00:59:12.799> country.

00:59:13.200 --> 00:59:17.680
Joe,<00:59:13.520> I<00:59:13.599> saw<00:59:13.760> you<00:59:14.160> were<00:59:14.319> in<00:59:14.480> Florida<00:59:14.720> and<00:59:14.880> I<00:59:15.119> saw<00:59:15.280> you<00:59:15.760> or<00:59:16.240> I'm<00:59:16.480> think<00:59:16.640> about<00:59:16.799> Paul<00:59:17.119> Manson.

00:59:17.680 --> 00:59:22.400
You<00:59:18.079> came<00:59:18.240> to<00:59:18.400> Louisiana<00:59:19.839> and<00:59:20.000> he<00:59:20.240> was<00:59:20.319> there<00:59:20.559> and<00:59:20.799> so<00:59:20.960> you<00:59:21.119> kind<00:59:21.200> of<00:59:21.280> start<00:59:21.440> to<00:59:21.599> see<00:59:21.839> everybody.

00:59:22.400 --> 00:59:28.960
But<00:59:22.480> then<00:59:22.720> also<00:59:23.040> on<00:59:23.359> the<00:59:23.680> CXO<00:59:24.319> side,<00:59:25.040> it's<00:59:25.280> just<00:59:25.760> crazy<00:59:26.160> to<00:59:26.400> start<00:59:26.559> to<00:59:26.880> think<00:59:27.040> about<00:59:27.359> all<00:59:27.599> of<00:59:27.760> the<00:59:27.920> different<00:59:28.160> relationships.

00:59:28.960 --> 00:59:38.720
But<00:59:29.280> I<00:59:29.520> think<00:59:29.680> going<00:59:29.920> back<00:59:30.000> to<00:59:30.160> serving<00:59:30.480> the<00:59:30.720> business,<00:59:31.520> I<00:59:31.760> think<00:59:32.000> that's<00:59:32.480> probably<00:59:33.119> the<00:59:33.520> best<00:59:34.000> common<00:59:34.400> theme<00:59:34.960> for<00:59:36.000> long-serving<00:59:37.680> CIOs.

00:59:38.720 --> 00:59:46.000
I<00:59:38.960> think<00:59:39.040> you're<00:59:39.280> probably<00:59:39.520> going<00:59:39.599> to<00:59:39.680> have<00:59:39.760> a<00:59:39.920> short<00:59:40.240> stint<00:59:40.720> if<00:59:40.960> you're<00:59:41.200> just<00:59:41.520> all<00:59:41.760> over<00:59:41.920> the<00:59:42.160> place<00:59:42.559> and<00:59:42.880> not<00:59:43.119> focused<00:59:43.520> on<00:59:44.240> serving<00:59:44.640> the<00:59:44.880> business<00:59:45.520> because<00:59:45.760> if<00:59:45.839> you're

00:59:46.000 --> 00:59:50.160
serving<00:59:46.240> the<00:59:46.400> business<00:59:46.720> then<00:59:46.960> they're<00:59:47.200> going<00:59:47.280> to<00:59:47.440> look<00:59:47.599> good<00:59:48.240> and<00:59:48.799> and<00:59:49.119> you're<00:59:49.280> actually<00:59:49.440> going<00:59:49.520> to<00:59:49.599> get<00:59:49.760> stuff<00:59:49.920> done.

00:59:50.160 --> 00:59:57.280
You<00:59:50.319> talked<00:59:50.480> about<00:59:50.640> there's<00:59:50.880> a<00:59:51.040> strategy<00:59:51.440> piece.<00:59:52.079> You<00:59:52.240> need<00:59:52.319> the<00:59:52.559> right<00:59:52.720> strategy<00:59:53.040> and<00:59:53.119> then<00:59:53.280> you<00:59:53.440> talked<00:59:53.599> about<00:59:53.760> the<00:59:53.920> execution<00:59:54.720> and<00:59:54.960> which<00:59:55.200> I<00:59:55.359> think<00:59:55.440> is<00:59:55.599> where<00:59:56.960> all

00:59:57.280 --> 01:00:00.000
kind<00:59:57.440> of<00:59:57.520> comes<00:59:57.839> down<00:59:58.240> to<00:59:58.480> it,<00:59:58.720> right?<00:59:59.040> Like<00:59:59.200> can<00:59:59.359> you<00:59:59.520> execute?

01:00:00.000 --> 01:00:01.839
Can<01:00:00.079> you<01:00:00.240> put<01:00:00.319> the<01:00:00.480> ball<01:00:00.640> in<01:00:00.799> the<01:00:00.880> hoop<01:00:01.200> so<01:00:01.280> to<01:00:01.520> speak?

01:00:01.839 --> 01:00:09.520
Can<01:00:02.000> you<01:00:02.160> just<01:00:02.319> go<01:00:02.640> make<01:00:02.799> it<01:00:03.040> happen?<01:00:03.839> And<01:00:04.079> it's<01:00:04.319> been<01:00:04.559> fun<01:00:04.960> as<01:00:05.200> part<01:00:05.359> of<01:00:05.440> my<01:00:05.680> partnership<01:00:06.079> with<01:00:06.160> Info-Tech<01:00:06.799> to<01:00:07.359> I've<01:00:07.599> been<01:00:07.760> telling<01:00:07.920> a<01:00:08.079> lot<01:00:08.160> of<01:00:08.240> these<01:00:08.480> these<01:00:08.799> stories<01:00:09.280> all

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around<01:00:09.839> whether<01:00:10.079> it<01:00:10.240> was<01:00:10.319> the<01:00:10.559> you<01:00:10.799> had<01:00:10.880> a<01:00:11.040> great<01:00:11.200> episode<01:00:11.520> with<01:00:11.680> the<01:00:11.920> state<01:00:12.079> CIO<01:00:12.559> in<01:00:12.720> Nevada.

01:00:13.280 --> 01:00:17.040
Yeah.<01:00:13.737> Covering<01:00:14.194> their<01:00:14.651> the<01:00:15.109> cybersecurity<01:00:15.566> attack<01:00:16.023> last<01:00:16.480> year.

01:00:17.040 --> 01:00:21.760
Maybe<01:00:17.271> not<01:00:17.502> so<01:00:17.733> great<01:00:17.964> for<01:00:18.196> Nevada,<01:00:18.427> but<01:00:18.658> it<01:00:18.889> was<01:00:19.120> I<01:00:19.351> know<01:00:19.582> the<01:00:19.813> guy<01:00:20.044> because<01:00:20.276> we<01:00:20.507> met<01:00:20.738> in<01:00:20.969> the<01:00:21.200> Info-Tech.

01:00:21.760 --> 01:00:23.920
So<01:00:22.160> I<01:00:22.400> can<01:00:22.559> see<01:00:22.880> I<01:00:23.119> can<01:00:23.200> feel<01:00:23.440> for<01:00:23.599> him.

01:00:23.920 --> 01:00:26.960
Yeah.<01:00:24.400> But<01:00:24.559> his<01:00:24.960> ransomware<01:00:25.599> is<01:00:25.839> not<01:00:26.000> that<01:00:26.240> easy.

01:00:26.960 --> 01:00:33.040
Yeah.<01:00:27.440> And<01:00:27.599> so<01:00:27.760> it's<01:00:28.000> just<01:00:28.160> it's<01:00:28.480> been<01:00:28.880> and<01:00:29.040> I<01:00:29.200> was<01:00:29.280> down<01:00:29.440> in<01:00:29.599> LA<01:00:29.920> County<01:00:30.160> with<01:00:30.400> Peter<01:00:30.640> Lou<01:00:31.200> and<01:00:31.520> they<01:00:31.920> could<01:00:32.079> be<01:00:32.160> a<01:00:32.400> state<01:00:32.559> agency.

01:00:33.040 --> 01:00:41.280
LA<01:00:33.280> County<01:00:33.520> is<01:00:33.680> so<01:00:33.920> large<01:00:34.400> and<01:00:34.640> so<01:00:35.040> kind<01:00:35.200> of<01:00:35.280> hearing<01:00:35.599> his<01:00:35.839> challenges<01:00:36.720> and<01:00:36.880> they<01:00:37.040> have<01:00:37.200> 40<01:00:37.440> different<01:00:37.680> CIOs<01:00:38.079> there<01:00:38.720> and<01:00:38.960> so<01:00:39.599> there<01:00:39.839> are<01:00:40.559> I<01:00:40.799> think<01:00:40.880> what<01:00:41.119> I

01:00:41.280 --> 01:00:47.920
found<01:00:41.523> is<01:00:41.766> a<01:00:42.009> lot<01:00:42.252> more<01:00:42.495> similarities<01:00:42.738> in<01:00:42.980> I<01:00:43.223> think<01:00:43.466> you<01:00:43.709> kind<01:00:43.952> of<01:00:44.195> nailed<01:00:44.438> it<01:00:44.681> probably<01:00:44.924> 70<01:00:45.167> 80%<01:00:45.410> right<01:00:45.653> and<01:00:45.896> then<01:00:46.139> there's<01:00:46.381> probably<01:00:46.624> that<01:00:46.867> last<01:00:47.110> 20%<01:00:47.353> that's<01:00:47.596> kind<01:00:47.839> of

01:00:47.920 --> 01:00:50.000
edge<01:00:48.240> cases.<01:00:48.640> I<01:00:48.880> really<01:00:49.040> appreciate<01:00:49.359> the<01:00:49.599> time.

01:00:50.000 --> 01:00:54.319
I<01:00:50.240> know<01:00:51.119> we<01:00:51.359> went<01:00:51.520> over<01:00:51.839> I<01:00:52.079> know<01:00:52.160> we<01:00:52.319> went<01:00:52.480> over<01:00:52.640> Barbara<01:00:53.040> but<01:00:53.200> I<01:00:53.359> just<01:00:53.599> it<01:00:53.839> was<01:00:53.920> so<01:00:54.079> great.

01:00:54.319 --> 01:01:00.960
It<01:00:54.559> was<01:00:54.640> so<01:00:54.880> fun.<01:00:55.599> And<01:00:56.240> I<01:00:56.480> don't<01:00:56.559> do<01:00:56.799> three-hour<01:00:57.280> podcasts,<01:00:57.839> but<01:00:58.000> I<01:00:58.160> probably<01:00:58.400> could<01:00:58.640> with<01:00:58.880> y'all<01:00:59.119> as<01:00:59.359> we<01:00:59.520> could<01:00:59.599> start<01:00:59.760> to<01:01:00.000> get<01:01:00.160> more<01:01:00.319> and<01:01:00.480> more<01:01:00.559> out<01:01:00.720> of<01:01:00.799> it.

01:01:00.960 --> 01:01:02.799
But<01:01:01.119> thank<01:01:01.200> you<01:01:01.359> for<01:01:01.520> coming<01:01:01.599> on<01:01:01.760> the<01:01:01.839> show.<01:01:02.000> I<01:01:02.160> really<01:01:02.319> appreciate<01:01:02.559> it.

01:01:02.799 --> 01:01:04.880
Thank<01:01:02.880> you.<01:01:03.200> Thank<01:01:03.359> you.<01:01:03.599> Thanks.<01:01:03.920> Thanks<01:01:04.240> for<01:01:04.400> having<01:01:04.640> us.

01:01:04.880 --> 01:01:06.880
See?