Ep.147 End-to-End User Experience: Bracket-Busting CIO Strategies That Work

The Public Sector Show by TechTables

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Ep.147 End-to-End User Experience: Bracket-Busting CIO Strategies That Work

Featuring Lisa Kent, CIO, City of Houston & Summer Xiao, Deputy CIO, City of Houston

Joe Toste

Aug 24, 2023

Transcript

Missed out on Houston at Hotel Zaza? Check out our 2023 GovTech IT & Leadership Summit.

Check out the latest agenda (10/02/23):

2023 Govtech Leadership Summit Agenda

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as of October 2nd

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🎥 Video Podcast

📸 Houston Live Podcast Tour at Hotel Zaza

🔗 Connect with Lisa: https://www.linkedin.com/in/lisa-kent-70437bb6/

🔗 Connect with Summer: https://www.linkedin.com/in/summerxiao/

🎙 About the episode

Lisa Kent, CIO, and Summer Xiao, Deputy CIO, of the City of Houston, share insights on improving customer experience and creating a culture of empathy in large organizations.

They stress the importance of learning from business units and providing them with guidance. They also discuss HR projects and critical vacancies. The speakers touch on resource management and how to handle under-resourced organizations.

Finally, they talk about continuity of operations planning and training, including updating continuity plans and conducting exercises.

🎙 Q&A Highlights

25:18 - Meg Hare, Accenture
26:26 - Chris Newport, Accenture
28:38 - Chris Winnek, TX Military Department
33:17 - Kendra Allen, Deloitte
36:45 - Kapil Nagpal, Nagarro
40:49 - Eric Carter, Quest
42:53 - Craig Parker, Loblolly

🤝 And a big thank you to our brand partners who keep this podcast free to the listener:

⁠Nagarro⁠ is a leading provider of digital government services, partnering with state, local, and federal clients on their most strategic technology projects across Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more.

If you want to meet with Nagarro, one of our preferred, trusted brand partners, email me at ⁠joe@techtables.com⁠.

⭐️ Leave a Review

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You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏

🔗 Connect with TechTables

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Website ⁠https://www.techtables.com/

Discussion about this podcast

The Public Sector Show by TechTables

The Podcast and Community for Public Sector CIOs and CISOs.

Welcome to the The Public Sector Show by TechTables, featuring human-centric stories from C-level technology leaders. Hosted by Joe Toste, you'll gain valuable insights on current issues and challenges faced by top leaders.

Through interviews, speaking engagements, and live podcast tour events, we unite public sector CIOs, CTOs, CISOs, and technology leaders in fostering collaboration and meaningful connections in the ever-evolving technology landscape.

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