Aug 24 • 48M

Ep.147 End-to-End User Experience: Bracket-Busting CIO Strategies That Work

Featuring Lisa Kent, CIO, City of Houston & Summer Xiao, Deputy CIO, City of Houston

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Joe Toste
Connecting Public Sector - Community through -Darn Good Conversation - Podcasts, newsletters, and live events for sharing human-centric stories with CIOs, CISOs, and technology leaders
Episode details

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🎥 Video Podcast

📸 Houston Live Podcast Tour at Hotel Zaza

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🎙 About the episode

Lisa Kent, CIO, and Summer Xiao, Deputy CIO, of the City of Houston, share insights on improving customer experience and creating a culture of empathy in large organizations.

They stress the importance of learning from business units and providing them with guidance. They also discuss HR projects and critical vacancies. The speakers touch on resource management and how to handle under-resourced organizations.

Finally, they talk about continuity of operations planning and training, including updating continuity plans and conducting exercises.

🎙 Q&A Highlights

  • 25:18 - Meg Hare, Accenture

  • 26:26 - Chris Newport, Accenture

  • 28:38 - Chris Winnek, TX Military Department

  • 33:17 - Kendra Allen, Deloitte

  • 36:45 - Kapil Nagpal, Nagarro

  • 40:49 - Eric Carter, Quest

  • 42:53 - Craig Parker, Loblolly

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