Ep.149: CIO Playbook: Proactive Strategies for Customer Service Success
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Ep.149: CIO Playbook: Proactive Strategies for Customer Service Success
Featuring John Fowler, CIO, and Kenny Wright, Chief Process Improvement Officer at the Texas Department of Licensing & Regulation, and Darrell Tompkins, CIO, Texas Water Development Board
Missed out on Houston at Hotel Zaza? Check out our 2023 GovTech IT & Leadership Summit.
Check out the latest agenda (9/13/23): https://docsend.com/view/gspqmbr2ue384txw
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🎥 Video Podcast
📸 Houston Live Podcast Tour at Hotel Zaza
🔗 Connect with John: https://www.linkedin.com/in/john-fowler-1182926b/
🔗 Connect with Kenny: https://www.linkedin.com/in/kenny-wright-a50990a3/
🔗 Connect with Darrell: https://www.linkedin.com/in/darrell-tompkins-0992132/
🎙 About the episode
In honor of our Live Podcast Tour taking place during the NCAA Final Four Tournament in Houston, we were curious about whether, like Tournament-winning coaches, CIOs also have go-to plays and strategies to help them win in the technology end-user service game. John, Kenny, and Darrell opened up their playbooks to share with our listeners a bit about how they coach their teams to best serve their communities of reach, including:
The tip-off: Customer-Centric Approach
Under-the-basket inbound play: Anticipating Customer Needs
“Sub!”: The importance of change management
Half-time locker room talk: Long-Term Vision to win
Full-court press: Vendor Partnership Qualities
And more!
🎙 Q&A Highlights
19:07 Meg Hare, Accenture
22:50 Joe Toste, TechTables
27:59 Kindra Allen, Deloitte
🤝 And a big thank you to our brand partners who keep this podcast free to the listener:
Nagarro is a leading provider of digital government services, partnering with state, local, and federal clients on their most strategic technology projects across Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more.
If you want to meet with Nagarro, one of our preferred, trusted brand partners, email me at joe@techtables.com.
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