Featuring Bratton Riley, CEO of Citibot
Connect w/ Bratton: https://www.linkedin.com/in/bratton-riley/
Sponsor: Nagarro Public Sector
Nagarro excels at helping senior technology leaders in digital disruption from Cloud, AI, Big Data, and digital product engineering to system integration work across platforms. Check out https://www.nagarro.com/en
Summary
Bratton Riley, CEO of Citibot, discusses using #artificialintelligence and #machinelearning
technology to provide customer service and data management solutions for cities, governments, and corporate clients. In this episode, Riley talks about his journey from mayor's kid to working with mayors, how to join the innovation equation with technology government leaders, and how TensorIoT and Amazon Lex power Citibot's tech stack. He also provides 2-3 tips around citizen engagement.
Timestamps:
0:00 Intro
1:19 What is Citibot?
3:08 The importance of building relationships of trust between residents and government
5:22 Customer Example: The City of New Orleans
8:09 Automating conversations between cities and citizens
11:55 Tips for helping governments get ahead of issues
14:22 Outro
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