Ep.86 The Government 2.0 Mindset: Taking Risks to Affect Change with Khaled Tawfik, ex-CIO for the City of Irvine (incoming CIO, City of San Jose)

The Government 2.0 Mindset: Taking Risks to Affect Change with Khaled Tawfik, ex-CIO for the City of Irvine (incoming CIO, City of San Jose)

We cover Khaled’s unique perspectives on Government 2.0, embracing risk, the role of the CIO in pivoting IT from commodity to partnership, and how to create a team that responds beyond a simple “yes.”

Connect with Khaled on LinkedIn


Taking calculated risks can be very rewarding, but it’s really the maturity of the organization and the confidence of the organization to be able to stomach some of the risks associated with change ~ Khaled Tawfik

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In today's episode you will learn:

[01:45] How being risk-averse hinders organizations from making effective changes for the citizens those organizations are supposed to be serving 

[02:28] Respond and Pivot: Reflections on the early stages of Digital Transformation 

[06:00] The role of CIOs in pacifying fear of the unknown when advocating for change 

[08:10] From Commodity to Partnership: the evolvement of IT departments COVID put us in a disaster where every system was needed at the same time

[09:55] The power of the pivot: a new disaster plan focused on cloud, security, and mobility When you plan for something and you have the resources and vision for the plan then it’s easier for you to pivot to something else vs when you wait for something to happen

[10:55] Driving value from data to implement something tangible for the public 

[12:55] ”what we build today we could not have 10 years ago” The crescendo piece: how technology drives Government 2.0 

[15:30] the virtual ceiling: We built our own ceiling and we think we cannot do it because it’s there. It’s actually not there , it’s only in our imagination that we cannot do it. 

[20:30] Actionable tips for CIOs: embrace change, rethink risk, and ask yourself what are you not seeing that you should be?

22:25 The more effort I put in to seeing it, I become more aware, more prepared, and more ready for tomorrow


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